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Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, 7941G-GE Release Notes for Firmware Release 8.2(1) (SCCP and SIP)

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Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, 7941G-GE Release Notes for Firmware Release 8.2(1) (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, 7941G-GE Release Notes for Firmware Release 8.2(1) (SCCP and SIP)

Contents

Related Documentation

New and Changed Information

Online Help Support

Installation Notes

Installing Firmware Release 8.2(1) for SCCP

Firmware Upgrade Issues for SCCP

Cisco Unified IP Phone Expansion Module 7914

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.2(1) for SIP

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Important Notes

Failover Time Using TCP is Faster than Failover Time with UDP (SIP Only)

Wideband Speech Codecs and MOS Scores

How a Cisco Unified IP Phone Determines the TFTP Server Address

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Resolved SIP Caveats

Resolved SCCP and SIP Caveats

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, 7941G-GE Release Notes for Firmware Release 8.2(1) (SCCP and SIP)


December 8, 2006

Use these release notes with a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE running SCCP or SIP firmware release 8.2(1).

The SCCP version of firmware release 8.2(1) is compatible with Cisco Unified CallManager releases 5.1,5.0,4.2,4.1,4.0, and 3.3.

The SIP version of firmware release 8.2(1) is compatible with Cisco Unified CallManager release 5.1 and 5.0.


Note SIP firmware release 8.2(1) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified CallManager release 5.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco Unified CallManager Documentation

Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager release. Navigate from the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm


Note The Cisco Unified CallManager New and Changed Information Guide, Release 5.1(1) describes new and changed 5.1(1) software features and acts as a supplement to the Cisco Unified CallManager Release 5.0(4) document set. Content in the New and Changed guide supersedes information contained in the 5.0(4) document set; however, chapters in the New and Changed guide may contain references to 5.0(4) documents. In such cases, refer to the 5.0(4) documents for more information.


New and Changed Information

Cisco Unified IP Phone firmware release 8.2(1) for SCCP supports several releases of Cisco Unified CallManager, including the latest releases. For a complete list of new and changed phone features introduced in these Cisco Unified CallManager releases, refer to the Release Notes for Cisco Unified CallManager 5.1. See the "Related Documentation" section for help locating these documents.

Cisco Unified IP Phone firmware release 8.2(1) for SIP supports Cisco Unified CallManager 5.1. For a complete list of new and changed phone features introduced in this Cisco Unified CallManager release, refer to the Release Notes for Cisco Unified CallManager 5.1. See the "Related Documentation" section for help locating these documents.

Table 1 provides an overview of the new features in firmware release 8.2(1).

Table 1 New Features for this Release 

Feature
Description
Reference for More Information

802.1X authentication

The phone implements the IEEE 802.1X standard by providing support for the EAP-MD5 option for 802.1X authentication.

Cisco Unified IP Phone administration guides

Arabic language support

Cisco Unified CallManager Release 5.1 supports Arabic locales on Cisco Unified CallManager user interfaces and Arabic text on phone screen displays for supported phone models.

Cisco Unified CallManager Administration Guide

Auto call select

The phone can be configured so that the call focus does not shift to the most recent incoming call.

Cisco Unified IP Phone administration guides

"More" softkey timer

Indicates the number of seconds that additional softkeys are displayed after the user presses more. If this timer expires before the user presses another softkey, the display reverts to the initial softkeys. The range is 0 (infinite timer) and 5 to 30 seconds. Default is 5 seconds.

Cisco Unified IP Phone administration guides

Real-Time Transport Control Protocol (RTCP) support

RTCP is the protocol used to transfer statistics between VoIP devices during an active call. With the release, RTCP can be enabled to provide additional information such as jitter, latency and round trip delay.

Cisco Unified IP Phone administration guides

Recording tone

The phone can be configured to play a beep tone on both endpoints for every call.

Cisco Unified IP Phone administration and user guides

SIP with SRST (SIP only)

Users no longer need to press # or Dial to dial after failover to SRST. Also, a configurable status line message indicates failover.

No additional reference

Wideband headset

Supports wideband headsets for increased audio sensitivity.

Cisco Unified IP Phone administration and user guides


Online Help Support

Firmware release 8.2(1) supports the online help feature on the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G and 7941G-GE.

For the Cisco Unified IP Phone 7961G and 7961G-GE, online help requires Cisco Unified CallManager 4.2 or later.

For the Cisco Unified IP Phone 7941G and 7941G-GE, online help requires Cisco Unified CallManager 4.2(3).

To access online help, follow these steps:

Procedure


Step 1 Press the Application Menu button.

Step 2 Navigate to the Help menu item.

Step 3 Press the Select softkey.


Installation Notes

This section contains these topics:

Installing Firmware Release 8.2(1) for SCCP

Installing Firmware Release 8.2(1) for SIP

Installing Firmware Release 8.2(1) for SCCP

This section describes how to install firmware release 8.2(1) for SCCP.

Firmware Upgrade Issues for SCCP

Note the following firmware upgrade issues:

If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, or 7941G-GE and want to upgrade to 8.0(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, or 7941G-GE and want to upgrade to 8.0(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000200 before using the phone to support relevant 8.2(1) features on your expansion module.

You can download the installation program, which is named cmterm-7914-sccp.5-0-2.exe, and the readme file from Cisco.com at this location:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, or 7941G-GE with Cisco Unified CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the "Firmware Upgrade Issues for SCCP" section.

To download and install the firmware, follow these step

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE, click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.2 and earlier:

cmterm-7961_7941-sccp.8-2-1.exe

For Cisco Unified CallManager 5.1 and later:

cmterm-7961_7941-sccp.8-2-1.cop

Step 3 To download the Readme file, which contains installation instructions for the corresponding firmware, go back to the URL shown in Step 1 and click the appropriate hyperlink.

cmterm-7961_7941-sccp.8-2-1-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.

Installing Firmware Release 8.2(1) for SIP

This section describes how to install firmware release 8.2(1) for SIP.

Firmware Upgrade Issues for SIP

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE and want to upgrade to 8.0(x), be aware that upgrading will take up to twice as long to complete as usual.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 Double-click the following hyperlink, and follow the prompts to download the firmware:

cmterm-7961_7941-sip.8-2-1.cop

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7961_7941-sip.8-2-1-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Important Notes

This section contains these topics:

Failover Time Using TCP is Faster than Failover Time with UDP (SIP Only)

Wideband Speech Codecs and MOS Scores

How a Cisco Unified IP Phone Determines the TFTP Server Address

Failover Time Using TCP is Faster than Failover Time with UDP (SIP Only)

You can configure SIP profiles for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE to operate with Transmission Control Protocol (TCP) or User Datagram Protocol (UDP) by using the SIP Phone Security Profile Configuration window in Cisco Unified CallManager Administration.

If you select TCP as a transport protocol, the failover time between primary, secondary, and tertiary Cisco Unified CallManagers is approximately five seconds or less. If you select UDP, the failover time is approximately 120 seconds. The TCP phone recovers faster since it detects the TCP link failure faster (less than 5 seconds) where the UDP phone depends on SIP KeepAlive entirely; this can take up to 120 seconds. This scenario applies to a Cisco Unified CallManager `clean' shutdown.

In the case of a Cisco Unified CallManager crash or a router crash, the failover time for a TCP phone and a UDP phone are about the same. In this case, both the TCP and UDP phones rely on SIP KeepAlive to detect the link failure.

Wideband Speech Codecs and MOS Scores

Cisco Voice Transmission Quality (CVTQ) index does not support wideband (7 kHz) speech codecs, as ITU has not defined the extension of the technique to wideband. Therefore, MOS scores that correspond to G.711 performance are reported for G.722 calls to allow basic quality monitoring.

Reporting G.711-scale MOS scores for wideband calls through the use of CVTQ allows basic quality classifications to be indicated as good/normal or bad/abnormal. Calls with high scores (approximately 4.5) indicate high quality/low packet loss, and lower scores (approximately 3.5) indicate low quality/high packet loss.

Unlike MOS, the Conceal Ratio and Concealed Seconds metrics remain valid and useful for both wideband and narrowband calls.

For more information, refer to the "Troubleshooting and Maintenance" section of your Cisco Unified IP Phone administration guide.

How a Cisco Unified IP Phone Determines the TFTP Server Address

A Cisco Unified IP Phone (firmware release 8.0(4) and later) follows an order of precedence for selecting the TFTP server address if the phone receives conflicting information from the DHCP server. For complete information on how the phone selects its TFTP server address, see the "Cisco TFTP" chapter of the Cisco Unified CallManager New and Changed Information Guide, Release 5.1(1).

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Open Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP version of firmware release 8.2(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SCCP Caveats for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE 

Identifier
Headline and Bug Toolkit Link

CSCsd65512

UI Overlap while in User Preference > Rings Window

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd65512

CSCse83880

Java Virtual Memory (JVM) out of memory if debugs are on and failover or fallback occurs repeatedly

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse83880

CSCsf07505

Cisco Unified IP Phone 7971/70 and 7961/41 re-append parameters with a redirected authentication

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf07505

CSCsg15371

Set speed dial on IComLine causes incoming call to appear on first IComLine

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15371

CSCsg15587

Static pops with G.711 unicast paging

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15587

CSCsg20339

GUI is stuck after changing contrast

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg20339

CSCsg70764

Cisco Unified IP Phone 7961/41 with German locales do not register with SRST router

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg70764


Resolved Caveats

This section contains these topics:

Resolved SIP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Table 3 lists Severity 1, 2 and 3 defects that are resolved for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE using the SIP version of firmware release 8.2(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Resolved SIP Caveats for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE 

Identifier
Headline and Bug Toolkit Link

CSCsd74844

Phone is stuck in UseRemote state

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd74844

CSCsd80603

Conference call is on Alert mode with 8-0-2-4S load

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd80603

CSCsd83370

Cisco Unified IP Phone 7941/7961 phone crashes

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd83370

CSCse03136

Speed Dial feature needs feature parity between SIP and SCCP

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03136

CSCse11119

Phone does not accept receive only for multicast Music on Hold (MOH)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse11119

CSCse16078

Phone uses default softkey template with Cisco Unified CallManager after fallback

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse16078

CSCse62809

Phone calling/called information is not correct

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse62809

CSCse69731

Memory leak occurs when application NOTIFY API encounters an error

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse69731

CSCse98992

Phone cannot handle long Unicode caller ID/linetext

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse98992

CSCsf13817

Cisco Unified IP Phone 7941/7961 crashes when CallBack softkey is pressed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf13817

CSCsf21198

Cisco Unified CallManager Key Press Markup Language (KPML) fails to work after failover to SRST

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf21198

CSCsf24260

Phone does a core dump while running the call features automation script

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf24260

CSCsf26575

Outgoing and incoming ring tones are played at same time

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf26575

CSCsg15497

Phone crashes running Codenomicon SIP test 4913

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15497


Resolved SCCP and SIP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP and SIP versions of firmware release 8.2(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the Using Bug Toolkit.

Table 4 Resolved SCCP and SIP Caveats for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE 

Identifier
Headline and Bug Toolkit Link

CSCsd13950

Phone can not boot up after reset or power cycle

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd13950

CSCsd52709

Phone DHCP configuration file my_name gets corrupted

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd52709

CSCsd59892

Phone show inventory CLI output does not adhere to the specification

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd59892

CSCsd65889

Phone TFTP client never returns from getdynamictftp()

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd65889

CSCsd66998

Network Time Protocol (NTP) fails to sync to time server

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd66998

CSCsd67229

Phone handset volume is too high and the headset volume is too low

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67229

CSCsd85188

Default router entry is removed when duplicate IP address is present

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd85188

CSCsd85217

Phone does not retry the IP address after a duplicate IP address

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd85217

CSCsd85364

Transmission Control Protocol (TCP) does not send all posted data after the socket closes

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd85364

CSCsd89584

Phone sends corrupted RFC2833 (RTP Payload for DTMF digits, Telephone Tones and Telephone Signals) packets when Secure Real-Time Transport Protocol (SRTP) is enabled for a call

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd89584

CSCse22141

Phone does not have an End Option field in the DHCP Release message

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse22141

CSCse76279

Phone display is not initialized at boot time when downgrading from an 8.0 load to a 7.0 load

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse76279

CSCse80623

The show inventory command returns no data

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse80623

CSCsf12118

Phone does not send an un-register message to Cisco Unified Survivable Remote Site Telephony (SRST) on fallback to Cisco Unified CallManager

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf12118

CSCsf32985

Cisco Unified IP Phone 8.2(1) recover process is not displayed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf32985

CSCsg00560

After reformat of the flash, the phone returns Flash Programming failure errors

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg00560

CSCsg21513

Phone drops incoming unicast Extensible Authentication Protocol over LAN (EAPOL) when a Voice Virtual LAN (VVLAN) is present

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg21513


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:

http://www.cisco.com/univercd/home/home.htm

The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

If you do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Documentation Feedback

You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to do the following:

Report security vulnerabilities in Cisco products

Obtain assistance with security incidents that involve Cisco products

Register to receive security information from Cisco

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.


Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:

http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

To register as a Cisco.com user, go to this URL:

http://tools.cisco.com/RPF/register/register.do

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Support Website

The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/en/US/support/index.html

Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.



Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html