Table Of Contents
Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.6 for SIP
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Product Alerts and Field Notices
Obtaining Technical Assistance
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.6 for SIP
December 18, 2006
Use these release notes with a Cisco Unified IP Phone 7960G and 7940G running SIP firmware release 8.6.
Contents
These release notes provide the following information:
•Cisco Product Security Overview
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language and phone model. Navigate from the following documentation URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Installation Notes
Before using the Cisco Unified IP Phone 7960G or 7940G, you must install the latest firmware.
The firmware image names are:
•P0S3-08-6-00.loads
•P003-08-6-00.sbn
•P0S3-08-6-00.sb2
•P003-08-6-00.bin
To install the firmware, go to the following URL:
http://www.cisco.com/cgi-bin/tablebuild.pl/sip-ip-phone7960
Caveats
This section includes these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 Click the Launch Bug Toolkit hyperlink.
Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.
Open Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for Cisco Unified IP Phone 7960 and 7940 (SIP) using firmware release 8.6, shortened to IP Phone in the problem summary.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 1 Open Caveats for Cisco Unified IP Phone 7960G and 7940G (SIP) for Firmware Release 8.6
Identifier Headline and Bug Toolkit LinkIP Phone crashes and traps intermittently
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg38636
Caller ID visible (private) when conference controller drops out of conference
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg74929
IP Phone sends BYE message to an outbound proxy; the proxy is not active
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg85696
IP Phone sends a 406 Not Accepted message and has problems with ACCEPT header
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg93905
Resolved Caveats
Table 2 lists Severity 1, 2 and 3 defects that are resolved for Cisco Unified IP Phone 7940G and 7960G using firmware release 8.6, shortened to IP Phone in the problem summary.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 2 Resolved Caveats for Cisco Unified IP Phone 7960G and 7940G (SIP) for Firmware Release 8.6
Identifier Headline and Bug Toolkit LinkIP Phone crashes intermittently during call (bad pointer free)
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse57092
IP Phone Cisco Unified Survivable Remote Site Telephony (SRST) Domain Name Server (DNS) queries and delay in responding to Internet Control Message Protocol (ICMP) unreachable
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse72155
IP Phone ACK message is not resent
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse82734
IP Phones are not compliant with RFC 3892 for Referred-by header
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf05030
IP Phone resets when proxy address name starts with underscore
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf09122
Memory leaks when IP Phone handles Caller ID URL type
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf22939
Outgoing and incoming ringing tones play at the same time
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf26575
IP Phone stops sending REGISTER messages after receiving 404 NOT FOUND message
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf97857
IP Phone displays the primary line's directory number when the call is made to secondary directory number
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg02209
IP Phone uses quoted string for Quality Of Protection (QOP) value
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg03848
Call Transfer after Call Forward No-Answer on IP Phone fails
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg26731
Blind transfer to any URL crashes the IP Phone
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg89291
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
If you do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to do the following:
•Report security vulnerabilities in Cisco products
•Obtain assistance with security incidents that involve Cisco products
•Register to receive security information from Cisco
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•For emergencies only — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•For nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:
http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
To register as a Cisco.com user, go to this URL:
http://tools.cisco.com/RPF/register/register.do
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
http://www.cisco.com/en/US/support/index.html
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Tip Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:
http://www.cisco.com/offer/subscribe
•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Networking products offered by Cisco, as well as customer support services, can be obtained at this URL:
http://www.cisco.com/en/US/products/index.html
•Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
•"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:
http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm
•World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html