Cisco MGCP IP Phone Software

Release Notes for Cisco MGCP IP Phone 7940/7960 Release 7.3

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Release Notes for Cisco MGCP IP Phone 7940/7960 Release 7.3

Table Of Contents

Release Notes for Cisco MGCP IP Phone 7940/7960 Release 7.3


New and Changed Information

New Software Features in Release 7.3

MGCP NAT Support

Installation Notes


Open Caveats—Release 7.3

Resolved Caveats—Release 7.3

Related Documentation

Obtaining Documentation

Ordering Documentation

Documentation Feedback

Documentation Survey

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Release Notes for Cisco MGCP IP Phone 7940/7960 Release 7.3

November 3, 2004


This document lists the known problems in Cisco Media Gateway Control Protocol (MGCP) IP Phone 7940/7960 Release 7.3 and contains information about the Cisco MGCP IP Phone 7940/7960 (hereafter referred to as the Cisco MGCP IP phone) that is not included in the most recent release of the phone documentation.

This document includes the following sections:


New and Changed Information

Installation Notes


Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

New and Changed Information

New Software Features in Release 7.3

The following new software features are supported in Cisco IP Phone 7940/7960 Release 7.3.

MGCP NAT Support

The Cisco IP Phone 7940/7960 Release 7.3 supports Network Address Translator (NAT). In its simplest configuration, NAT operates on a router connecting two networks together; one of these networks (designated as inside) is addressed with either private or obsolete addresses that need to be converted into legal addresses before packets are forwarded onto the other network (designated as outside). The translation operates in conjunction with routing, so that NAT can simply be enabled on a customer-side Internet access router when translation is desired.

Use of a NAT device provides RFC 1631-style network address translation on the router platform. The goal of NAT is to provide functionality as if the private network had globally unique addresses and the NAT device was not present. RFC 1631 represents a subset of Cisco IOS NAT functionality.

Cisco IOS NAT supports "bidirectional translation" through the simultaneous use of "inside source" and "outside source" translations.

When NAT is enabled on the Cisco MGCP IP phone, MGCP messages are able to traverse NAT/firewall networks. The Session Description Protocol (SDP) message is modified to reflect the NAT parameters so that if NAT is enabled, the SDP message uses nat_address and a Realtime Transport Protocol (RTP) port between the start_media port and the end_media_port range. The UDP port for MGCP messages can be configured using parameter voip_control_port.

MGCP NAT Configuration Parameters

Use the following configuration parameters to add the NAT feature to your Cisco IP 7960G/7940G phone:

nat_enable  0 disbled(default); 1 enabled
If nat is enabled the SDP message uses nat_address and an RTP port between the start_media 
port and the end_media_port range
nat_address  IP address of the NAT or firewall server
voip_control_port  UDP port used for MGCP messages when nat_enable = 1

Installation Notes

For Cisco MGCP IP phones, follow the instructions in the "Performing an Image Upgrade and Remote Reboot" section at the following URL:

For these instructions, use P023-07-3-00 as the image name for Release 7.3. You can find the current images at the following URL:


This section documents possible unexpected behavior by Cisco IP Phone 7940/7960 Release 7.x. This section lists only severity 1 and 2 caveats and select severity 3 caveats.

Open Caveats—Release 7.3

CSCef11018: Digit followed by dial key press results in stuck DTMF

Symptom: When running a SIP load on the IP Phone 7960 or 7940 you can get into a situation where a pressed number gets stuck and you just hear its DTMF tone.

Conditions: This happens when you would do the following:

Press the "NewCall" softkey

Press the "Number" softkey if not already in number entry mode

Press "0" and keep it held down

Press the "Dial" softkey

Release "0" - the DTMF tone for "0" will keep playing

Workaround: Avoid pressing this combination when possible until the problem is fixed.

Further Problem Description: This problem was not seen when running version 5.3 It was seen starting with 6.0 up to 7.1.

Resolved Caveats—Release 7.3

CSCed72708: Phone crashes when vcm dtmf debugs are on during dtmf press on conference.

Workaround: None

CSCed84163: Loader may fail - Application Invalid

Symptom: When a phone is upgrade to release 6.0(1.0), from a 5.0 release, the upgrade may fail to complete. The Display will read "Application Invalid"

Conditions: This may occur if any of the following is true:

There is no option 150 Set on the DHCP server on the native VLAN

CDP on the Switch and Phone do not converge in a timely fashion.

Workaround: Insure that if a DHCP server is configured on the native VLAN, that it's option 150 information points to a known good call manager.

CSCee57045: MGCP Phone load POM3-06-3-00 Cannot change Volume Setting

Symptom: The Customer when using MGCP Phone load POM3-06-3-00 is unable to change the volume control to a Callagent

Work around: Use older Phone loads, POM3-04-4-00 POM3-05-2-00

CSCee62556: MGCP phone cant dial directory entries exceeding a line of display

Symptom: Directory entries, on MGCP 7960/40 phones running 6.3 firmware, longer than maximum number of characters of display can't be dialed.

Phone crashes when vcm dtmf debugs are on during dtmf press on conference.

CSCef11033: MGCP 7960 stutter dialtone unavailable

Symptoms: Stutter tone not played.

Conditions: MGCP 7960 V7.1

Workaround: None

CSCef11614: 7940/7960 SIP phones not handle out of order/mis-sequence packets

Symptom: 7940/7960 SIP phones do not handle out of order packets / mis-sequence packets.

Condition: This is SIP and customer is using the NS/RS Proxy. The mis-ordered packets are only from the Gateway to SIP Phone due to network routing. The latest phone load that experiencing these issues is POS3-07-1-00.

Workaround: None

CSCef33135: 7960 struck with Booting Dsp alarm on its display

Symptom: The phone display the message "Booting DSP"

Condition: CCM failover

Workaround: Reset the phone from the CCM page, unpower and repower the phone or press "**#**"

CSCef33488: 79x0 SIP: ACK to 407 Auth sent to incorrect IP addr. w/ outbound pxy

Symptom: 7940 / 7960 SIP phone sends SIP messages to an outbound proxy. The outbound proxy challenges the SIP messages from the phone and the phone sends ACK response to incorrect IP address and hence the response never reaches the outbound proxy.

Conditions: The SIP network must have two proxies, one acting as outbound proxy to the SIP phones and the phones be registered to the main proxy. Also, the proxy authentication must be turned on.

Workaround: Remove outbound proxy and route SIP messages through main proxy

CSCef40058: 79x0: DNS SRV/A record handling of Outbound Proxy results in reorder

Symptom: When Outbound Proxy configured with an A record the phone will not do a DNS lookup properly and fail the transaction.

Workaround: Change DNS entry to SRV, or configure Outbound Proxy with an IP address.

CSCef41027: 7940/7960 resets with Last=Initialized and no DebugDisplay

Symptoms: Intermittent phone rests with reason code Last=Initialized

Conditions: 7940/7960 phone load 6.0(4.2)

Workaround: None

CSCef46202: 7960 is not sending ARP request after getting DHCPACK message

Symptom: Cisco 7960 SIP IP Phone configured to use DHCP may not detect a duplicate IP Address assignment.

Condition: This problem was observed on a 7960 SIP IP Phone running 7.1 software version.

Work-around: None

CSCef75275: Symptom: Phones are intermittently stuck at Universal Application Loader. Phone Displays message "Configuring VLAN"

Condition: Phone load P0030700100. CDP used but no Voice VLAN (Aux VLAN) configured.

Workaround: Configure a Voice VLAN

CSCef77597: Crash Traceback is useless for SIP/MGCP/LA

If Cisco SIP Phone running 7.2 crashes due to an exception (for instance code dd04), the traceback generated by the sh reset-log may not give useful data to aid in the debugging of the crash.

Workaround: None

CSCef87670: 7960 requests files from invalid address

Symptom: Under rare circumstances, the Universal Application Loader may attempt to TFTP files from address, ignoring whatever has been set as the TFTP address.

Conditions: This is a rare situation, and seems to occur only in lightly-loaded networks, when using DHCP to supply the TFTP address, and when no voice VLAN is configured, and when upgrading from a 5.0(x) phone load.

Workaround: In most cases, the phone will eventually recover by itself. If a console cable is available, the condition can also be corrected by logging in to the phone, manually setting the TFTP address (i.e. set tftp-addr x.y.z.w), and the issuing the restart command. This will cause the phone to be set for alternate TFTP; after the phone has finished upgrading and has registered, the network configuration can be updated to turn alternate TFTP off again.

CSCef90952: MGCP Phone sends 510 response when SDP has session level attributes

Symptom: 7960 MGCP IP Phone may send 510 error response to an incoming CRCX/MDCX request if the SDP contains session-level attributes.

Condition: This problem was observed in 4.4, 6.0 and 7.2 version.

Work-around: None

CSCef91521: DHCP Option 66 is ignored

Symptom: The phone will ignore DHCP option 66 if it has previously resolved an address for TFTP.

Condition: When the value of option 66 is changed, or the DNS address for the current option 66 value is changed, the phone will ignore the change and continue to use the old value.

Workaround: Allow the phone to boot, erase the current network configuration, and then power cycle the phone.

CSCuk52432: Echo fades in and out when talking IP phone to IP phone

Symptom: Under some circumstances it is possible to have echo when talking between IP phones on handsets. We are still investigating the cause.

Workaround: None

CSCuk52433: speaker phone volume too low on CCM 3.3 phone loads

Symptom: This is a duplicate of CSCee77604 for SIP/MGCP. The following is the SCCP description. Customer upgraded from CCM 3.2.2c and 7940/7960 load P00303020204, to CCM 3.3.4 and now all signed phones loads are significantly quieter on the speakerphone. Lab testing shows that max speakerphone volume on P003030204 load is much louder than the 5-0-4, 5-0-5, and 6-0-3 phone loads.

Workaround: None (cannot revert to unsigned load)

Related Documentation

Cisco MGCP IP Phone Administrator Guide, Release 7.2

Cisco IP Phone 7960 and 7940 Series at a Glance

Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and 7910 Series

Installing the Wall Mount Kit for the Cisco IP Phone

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