How would you rate the overall quality of this documentation on a scale of 5 (best) to 1 (poorest)?

Accuracy	5   4   3   2   1
Completeness	5   4   3   2   1
Clarity (ease of use)	5   4   3   2   1
Relevance	5   4   3   2   1

How would you rate your ability to access Cisco Technical Documentation on a scale of 5 (extremely easy) to 1 (extremely difficult)?

Which Cisco documents did you use in your task? Check all that apply.

QuickStart Guides
Hardware Installation Guides
Software Installation Guides
Configuration Guides
User/GUI Guides
Command Reference Guides
Feature Guides
Solutions Documents (Overview, Provisioning, Operations, Maintenance & Troubleshooting)
IOS Feature Modules
API Guides
Release Notes
Online Help
Other, please indicate

Describe the task you were trying to perform when you went to this documentation. Check all that apply.

Reference or research
Certification Knowledge
Installation
Design
Configuration
Troubleshooting
Upgrade research
Pre-sales information
Other, please indicate

Provide the name and version of the document or online help your were using.

Did using the documentation help you to complete the task?

Did using the documentation save you a telephone call to TAC?
Yes No

If you did not complete the task, please describe what you did.

Chose alternate method to obtain needed information
Still working on problem
Called or opened a TAC case
Did not complete task
Other, please indicate

Overall, how satisfied are you with the Cisco technical documentation?
[Select One] Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How satisfied are you with the effectiveness of technical documentation in helping you solve technical problems?
[Select One] Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not applicable/Don.t use

If you answered Neutral, Dissatisfied, or Very Dissatisfied to the above question, which of the following best describes why technical documentation is less effective in helping you solve technical problems?
Finding the documentation on Cisco.com is too difficult or time-consuming.
The documentation is not accurate.
The documentation does not provide enough detail.
The documentation provides too much detail.
The documentation is poorly organized.
Basic configuration information is lacking.
Hardware installation information is lacking.
Troubleshooting information is lacking.
Other, please specify

How satisfied are you with the resolution of documentation problems reported to Cisco?
[Select One] Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not applicable/Don.t use

When configuring a network of Cisco devices, what do you prefer the documentation to include? Check all that apply.
A sample configuration
Step-by-step instructions
Table listing and describing configuration commands
Other, please specify

What is your preferred medium for documentation:
Web (Cisco.com or Cisco Connection Online)
Online help
Univer CD-ROM
Product-specific CD-ROM
Printed manuals
Other, please specify

Help us understand your Cisco experience.

How many years have you been using Cisco products?

Less than 1 year
1 to 2 years
3 to 4 years
More than 4 years

Please indicate what Cisco certifications you hold. Check all that apply.

CCNA
CCDA
CCDP
CCNP
CCIE
Other, please indicate

The following information will only be used to help us better serve you, and will be kept confidential.
You can refer to Cisco's Privacy Policy for more information.

May we contact you for followup on information you provided in this survey?
Yes No

Would you like to participate in future enhancement efforts, such as surveys, beta testing?
Yes No

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