Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.0(5) (SCCP)

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Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.0(5) (SCCP)

Table Of Contents

Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.0(5) (SCCP)


Related Documentation

Installation Notes


Using Bug Toolkit

Resolved Caveats

Obtaining Documentation

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.0(5) (SCCP)

February 05, 2007

Use these release notes with a Cisco Unified IP Phone 7960G and 7940G running SCCP firmware release 8.0(5). This firmware release is compatible with Cisco Unified CallManager releases 5.1, 5.0, 4.2, 4.1, 4.0, and 3.3.


These release notes provide the following information:

Related Documentation

Installation Notes


Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL:

Cisco Unified CallManager Documentation

Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager release. Navigate from the following URL:

Installation Notes

Before using the Cisco Unified IP Phone 7960G or 7940G with Cisco Unified CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.

To download and install the firmware, follow these steps:


Step 1 Go to the following URL:

Step 2 To download the firmware for Cisco Unified IP Phone 7960G and 7940G, click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.2 and earlier:


For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):


For Cisco Unified CallManager 5.0(4) and later:


Step 3 To download the Readme file, which contains installation instructions for the corresponding firmware, go back to the URL shown in Step 1 and click this file:


Follow the instructions in the Readme file to install the firmware.


This section contains these topics:

Using Bug Toolkit

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser user ID and password

To use the Software Bug Toolkit, follow these steps:


Step 1 To access the Bug Toolkit, go to

Step 2 Log on with your user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.

Resolved Caveats

Table 1 lists Severity 1, 2 and 3 defects that are resolved for Cisco Unified IP Phones 7960G and 7940G using the SCCP version of firmware release 8.0(5).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the Using Bug Toolkit.

Table 1 Resolved SCCP Caveats for Cisco Unified IP Phone 7960G and 7940G  

Headline and Bug Toolkit


Secure SCCP IP Phone may reboot after conference call ends when it registers with secured SRST


Cisco Unified IP Phone stops sending Cisco Discovery Protocol (CDP) packets, causes dot1x error, and disables switch port


Animated circle (reset icon) is seen continuously during a shared line call


Cisco Unified IP Phone remains in `Configuring IP' state with proper DHCP response


IP Phone displays incorrect status message after updating LSC manually on the phone


A retrieved call is not recorded in the Received Calls list


Cisco Unified IP Phone does not allow selection of second call of a conference call on shared line


Option 66 is preferred over option 150 based on appearance in Dynamic Host Configuration Protocol (DHCP) acknowledgement


Cisco Unified IP Phone does not detect handset offhook with failover to Survivable Remote Site Telephony (SRST)


Unicode special characters blacked out on Cisco Unified IP Phone


Several call progress tones need to be louder


Cisco Unified IP Phone does not calculate Secure Real-Time Transport Protocol (SRTP) authentication tag correctly


Placed call list shows * for Forced Authorization Code (FAC) enabled calls


Cisco Unified IP Phone temporarily rejects Hypertext Transfer Protocol (HTTP) connection when its sockets are available


Cisco Unified IP Phone 7940 does not accept new request after rejecting invalid IP address request


Cisco Unified IP Phone is not streaming when using encryption


StreamingStatisticsX web page reports Cisco Unified IP Phone as idle when call is active

Obtaining Documentation

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You can access the most current Cisco documentation at this URL:

You can access the Cisco website at this URL:

You can access international Cisco websites at this URL:

Product Documentation DVD

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The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

Ordering Documentation

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If you do not have a user ID or password, you can register at this URL:

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You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.

Cisco Product Security Overview

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From this site, you will find information about how to do the following:

Report security vulnerabilities in Cisco products

Obtain assistance with security incidents that involve Cisco products

Register to receive security information from Cisco

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To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For emergencies only —

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For nonemergencies —

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

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Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

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If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.

Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered user. Registered users can access the tool at this URL:

To register as a user, go to this URL:

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Support Website

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To provide feedback about the website or a particular technical document, click Contacts & Feedback at the top of any web page.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

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