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Cisco Unified IP Conference Station 7936 Release Notes for Firmware Release 3.3(21) (SCCP)

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Table of Contents

Cisco Unified IP Conference Station 7936 Release Notes for Firmware Release 3.3(21) (SCCP)

Contents

Related Documentation

New and Changed Information

Installation Notes

Registering the Cisco Unified IP Conference Station with Cisco Unified Communications Manager

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request

Cisco Unified IP Conference Station 7936 Release Notes for Firmware Release 3.3(21) (SCCP)

Updated: April 1, 2015

Use these release notes with a Cisco Unified IP Conference Station 7936 running SCCP firmware release 3.3(21).

The SCCP version of firmware release 3.3(21) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, Cisco Unified CallManager releases 7.0, 6.0, 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager release 3.3.

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

The following information is new for Cisco Unified IP Conference Station 7936 running SCCP firmware release 3.3(21):

  • To enable the MeetMe conference function on the Cisco Unified IP Conference Station 7936 while working with Cisco Unified Communications Manager Express (CME), you must configure the MeetMe softkey for seized state on CME. For information on how to configure the MeetMe softkey, refer to the Cisco Unified Communications Manager Express System Administrator Guide.

Installation Notes

To load and install the required firmware image for the Cisco Unified IP Conference Station 7936 on Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, Cisco Unified CallManager releases 7.0, 6.0, 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager release 3.3, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose Cisco Unified IP Conference Station 7936 > Skinny Client Control Protocol (SCCP) Software.

Step 6 To download the SCCP firmware for Cisco Unified IP Conference Station 7936, choose 3.3(21) from the Latest Releases folder and choose one of the following files:

  • For Cisco Unified CallManager 4.3 and earlier:

cmterm-7936-sccp.3-3-21.exe

  • For Cisco Unified CallManager 5.0(1) to 5.0(3):

cmterm-7936-sccp.3-3-21.cop

  • For Cisco Unified CallManager 5.0(4) and higher:

cmterm-7936-sccp.3-3-21.cop.sgn

Step 7 To view the Readme file— cmterm-7936-sccp.3-3-21-readme.htm, which contains installation instructions for the corresponding firmware, go to the following URL: http://www.cisco.com/web/software/282074289/20164/cmterm-7936-sccp.3-3-21-readme.html

Step 8 Follow the instructions in the Readme file to install the firmware.


 

Registering the Cisco Unified IP Conference Station with Cisco Unified Communications Manager

For more information about configuring the Cisco Unified IP Conference Station and directory numbers, refer to the Cisco Unified Communications Manager Administration Guide, Phone Configuration and Directory Number configuration chapters.

To register the Cisco Unified IP Conference Station with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, Cisco Unified CallManager releases 7.0, 6.0, 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager release 3.3, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Communications Manager Administration application.

Step 2 For Cisco Unified CallManager 4.3 and earlier:

  • From the menu bar, choose Device > Add a New Device.

For Cisco Unified CallManager 5.0 and later:

  • From the menu bar, choose Device > Phone > Add New.

The Add a New Device window appears.

Step 3 Select Phone from the Device Type drop-down menu and click Next.

The Add a New Phone window appears.

Step 4 Select the Cisco 7936 phone type from the drop-down menu and click Next.

The Phone Configuration window appears.

Step 5 In the Phone Configuration window, enter information in the mandatory fields, denoted with an ‘*’, such as MAC and Device Pool.

Step 6 For Cisco Unified CallManager 4.3 and earlier:

  • Click Insert.

For Cisco Unified CallManager 5.0 and later:

  • Click Save.

The Cisco Unified Communications Manager Administration application asks if you want to assign a directory number.

Step 7 Enter the required fields.


 

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan
  • Attacks that occur on your network, such as a Denial of Service attack

To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time when the phones are not being used or exclude the phones from testing.

Caveats

This section contains these topics:

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

  • All severity level 1 or 2 bugs.
  • Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

  • Internet connection
  • Web browser
  • Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the “Search for bug ID” field, then click Go.


 

Open Caveats

There are no open caveats for the Cisco Unified IP Conference Station 7936 using the SCCP version of firmware release 3.3(21).

Resolved Caveats

Table 1 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Conference Station 7936 using the SCCP version of firmware release 3.3(21).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the “Using Bug Toolkit” section.

 

Table 1 Resolved Caveats for the Cisco Unified IP Conference Station 7936

Identifier
Headline and Bug Toolkit Link

CSCsx12930

7936 rebooting with 3-3-16-0 and 3-3-20 due to low CDP holdtime value.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx12930

CSCsy32456

C7936 getting confused by first four G711 packets in G729 call.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsy32456

CSCsz18173

CME: transfer ends call if no DN inputted on 7936.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsz18173

CSCsz18183

CME 7.1: would not join two calls on 7936.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsz18183

CSCtb89353

Device name append to Directory URL does not handle existing URL parameters.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtb89353

CSCtb96601

HTTP request from phone includes two ‘User-Agent’ headers.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtb96601

CSCti37753

7936 cannot contact tftp server.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCti37753

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.