Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Voice Messages
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Voice Messages

Voice Messages

Voice Messages Overview

To access voice messages, use the Messages button () > Messages.

Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.

For information about the commands that your voicemail service supports, see the voicemail service user documentation.

Voice Message Identification

When you have a voice message, look for:

  • A steady red light on your handset. This indicator can vary.
  • A message waiting icon and text message on your phone screen. The red light and message waiting icon display only when you have a message on your primary line, even if you receive voice messages on other lines.

When you have a voice message, listen for:

  • A stutter tone from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line with the waiting message.

To send a call directly to voice mail, press iDivert.

Set Up Voice Message Service

Procedure
    Step 1   Press () > Messages and follow the voice instructions.
    Step 2   If a menu appears on your phone screen, choose an appropriate menu item.

    Listen to Voice Messages or Access Voice Message System

    When you connect to a voice message service, the line that has a voice message is selected by default. If more than one line has a voice mail, the first available line is selected. Contact your system administrator about options to connect to the voice message service all of the time on the primary line.

    Procedure
      Step 1   Press .

      Depending on your voice message service, doing this action either autodials the message service or provides a menu on your touchscreen.

      Step 2   If a menu displays, select the menu item.