Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Call Logs and Directories
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Call Logs and Directories

Contents

Call Logs and Directories

Call Logs and Directories Overview

This section describes how you can use call logs and directories. To access both features, use the Directories button () > Directories.

Call Logs

Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls.

Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone

Tips

  • (SCCP and SIP phones) Your phone might be set up for international call logging, which is indicated by a "+" symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
  • (SCCP phones only) To view the complete call record of a multiparty a call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:
    • The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.
    • The second logged entry is the name/number of the first completed call of a multiparty call received on your phone.

View Call Logs

Procedure
Choose () > Directories, and select one of the following entries:
  • Missed Calls
  • Placed Calls
  • Received Calls

Each stores up to 100 records.


Display Single Call Record Details

Procedure
    Step 1   Choose () > Directories > Missed Calls, Placed Calls, or Received Calls.
    Step 2   Highlight a call record.
    Step 3   Press Details. Information, such as called number, calling number, time of day, and call duration (for placed and received calls only), displays.

    Erase All Call Records in All Logs

    Procedure
      Step 1   Choose () > Directories.
      Step 2   Press Clear.

      Erase All Call Records in Single Log

      Procedure
        Step 1   Choose () > Directories > Missed Calls, Placed Calls, or Received Calls.
        Step 2   Highlight a call record.
        Step 3   Press Clear. You may need to press more to display Clear.

        Erase Single Call Record

        Procedure
          Step 1   Choose () > Directories and then select one of the following entries:
          • Missed Calls
          • Placed Calls
          • Received Calls
          Step 2   Highlight a call record.
          Step 3   Press Delete.

          Dial from Call Log While Not On Another Call

          Procedure
            Step 1   Choose () > Directories, and select one of the following entries:
            • Missed Calls
            • Placed Calls
            • Received Calls
            Step 2   Highlight a call record.

            If Details appears, the call is the primary entry of a multiparty call.

            Step 3   If you need to edit the displayed number, press EditDial followed by << or >>.
            Step 4   To delete the number, press EditDial followed by Delete. You may need to press more to display Delete.
            Step 5   To place the call, go off hook.

            Dial from Call Log While Connected to Another Call

            Procedure
              Step 1   Choose () > Directories > Missed Calls, Placed Calls, or Received Calls.
              Step 2   Highlight a call record.
              Note   

              If Details appears, the call is the primary entry of a multiparty call.

              Step 3   If you need to edit the displayed number, press EditDial followed by << or >>.
              Step 4   To delete the number, press EditDial followed by Delete. You may need to press more to display Delete.
              Step 5   Press Dial.
              Step 6   Choose a menu item to handle the original call:
              • Hold: Puts the first call on hold and dials the second.
              • Transfer: Transfers the first party to the second and drops you from the call. Press again after dialing to complete the action.
              • Conference: Creates a conference call with all parties, including you. Press () again after dialing to complete the action.
              • EndCall: Disconnects the first call and dials the second.

              Redial International Call from Missed and Received Call Logs

              Procedure
                Step 1   Choose () > Directories and select one of the following entries:
                • Missed Calls
                • Received Calls
                Step 2   Highlight the call record that you want to redial.

                If Details appears, the call is the primary entry of a multiparty call.

                Step 3   Press EditDial.
                Step 4   Press and hold the "*" key for at least 1 second to add a "+" sign as the first digit in the phone number.

                You can add the + sign only for the first digit of the number.

                Step 5   Press Dial.

                Directory Features

                Depending on configuration, your phone can provide corporate and personal directory features:

                Corporate Directory

                Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.

                Personal Directory

                If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified Communications Manager User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:

                • PAB is a directory of your personal contacts.
                • Fast Dials allows you to assign codes to PAB entries for quick dialing.

                Corporate Directory

                You can use a corporate directory to place calls to coworkers.

                Tip

                Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

                Dial from Corporate Directory While Not On Another Call

                Procedure
                  Step 1   Choose () > Directories > Corporate Directory (exact name can vary).
                  Step 2   Use your keypad to enter a full or partial name and press Search.
                  Step 3   To dial, press the listing, or scroll to the listing and go off-hook.

                  Dial from Corporate Directory While On Another Call

                  Procedure
                    Step 1   Choose () > Directories > Corporate Directory (exact name can vary).
                    Step 2   Use your keypad to enter a full or partial name and press Search.
                    Step 3   Scroll to a listing and press Dial.
                    Step 4   Choose a menu item to handle the original call:
                    • Hold: Puts the first call on hold and dials the second.
                    • Transfer: Transfers the first party to the second and drops you from the call. Press again after dialing to complete the action.
                    • Conference: Creates a conference call with all parties, including you. Press () again after dialing to complete the action.
                    • EndCall: Disconnects the first call and dials the second.

                    Personal Directory

                    The Personal Directory set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone.

                    Tips

                    • Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory.
                    • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Contact your system administrator for more information.
                    • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
                    • Your phone might be set up for international call logging, which is indicated by a "+" symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.
                    Related Information

                    Access Personal Directory for PAB and Fast Dial Codes

                    Procedure
                      Step 1   Choose () > Directories > Personal Directory (exact name can vary).
                      Step 2   Enter your Cisco Unified Communications Manager user ID and PIN and press Submit.

                      Search for PAB Entry

                      Procedure
                        Step 1   Access Personal Directory.
                        Step 2   choose Personal Address Book.
                        Step 3   Enter search criteria and press Submit.
                        Step 4   Move through the listings using Previous and Next.
                        Step 5   Highlight the PAB listing that you want and press Select.

                        Dial from PAB Entry

                        Procedure
                          Step 1   Search for a listing.
                          Step 2   Highlight the listing and press Select.
                          Step 3   Press Dial. You may need to press the more softkey to see Dial.

                          Delete PAB Entry

                          Procedure
                            Step 1   Search for a listing.
                            Step 2   Highlight the listing and press Delete.
                            Step 3   Press Edit.
                            Step 4   Press Delete.
                            Step 5   Choose OK to confirm the deletion.

                            Edit PAB Entry

                            Procedure
                              Step 1   Search for a listing.
                              Step 2   Highlight the listing and press Select.
                              Step 3   Press Edit to modify a name or email address.
                              Step 4   If necessary, choose Phones to modify a phone number.
                              Step 5   Press Update.

                              Add New PAB Entry

                              Procedure
                                Step 1   Access Personal Directory.
                                Step 2   Choose Personal Address Book.
                                Step 3   Press Submit to access the Search page. You do not need to input search information first.
                                Step 4   Press New.
                                Step 5   Use your phone keypad to enter a name and email information.
                                Step 6   Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as 9 or 1.
                                Step 7   Choose Submit to add the entry to the database.

                                Add New Fast Dial Code Without Using PAB Entry

                                Procedure
                                  Step 1   Press , and choose Directories > Personal Directory > Personal Fast Dials.
                                  Step 2   Highlight a Fast Dial code that is unassigned and press Assign.
                                  Step 3   Enter a phone number.
                                  Step 4   Press Update.

                                  Search for Fast Dial Codes

                                  Procedure
                                    Step 1   Choose () > Directories > Personal Directory > Personal Fast Dials.
                                    Step 2   Choose Next to move through listings.

                                    Place Call Using Fast Dial Code

                                    Procedure
                                      Step 1   Search for a Fast Dial code.
                                      Step 2   Press Dial.

                                      Delete Fast Dial Code

                                      Procedure
                                        Step 1   Search for a Fast Dial code.
                                        Step 2   Highlight the listing you want and press Remove.
                                        Step 3   Press Remove again.

                                        Log Out of Personal Directory

                                        Procedure
                                          Step 1   Choose () > Directories > Personal Directory (exact name can vary).
                                          Step 2   Choose Logout.
                                          Step 3   Press OK.