The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, and make conference calls.
It is designed to meet the communication needs with moderate telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and transfer keys to facilitate call handling and enhanced productivity features that extend your call-handling capabilities:
Access to network data, XML applications, and web-based services.
Online customization of phone features and services from your Cisco Unified Communications Manager User Options web pages.
A comprehensive online help system that displays information on the phone screen.
Use the following graphic to identify buttons and hardware on your phone.
Depending on configuration, programmable buttons (or line keys) provide access to:
Phone lines and intercom lines (line buttons)
Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)
Web-based services (for example, a Personal Address Book button)
Call features (for example, Privacy and Conference)
Local features (for example, Application menu, Headset, Settings)
Buttons illuminate to indicate status:
Green, steady:Active call or two-way intercom call
Green, flashing: Held call
Amber, steady: Privacy in use, one-way intercom call, DND, logged into Hunt Group, headset or other local feature enabled
Amber, flashing: Incoming call or reverting call
Red, steady: Remote line in use (shared line, BLF status, or active Mobile Connect call)
Red, flashing: Remote call on hold
Line keys are numbered 24 to 1 in descending order, alternating from left to right.
Allows you to identify each button with line or feature information.
Each activates a softkey option (displayed on your phone screen).
Places calls on hold.
Connects a call to another number.
Connects to the last dialed number.
Allows you to dial phone numbers, enter letters, and choose menu items.
Toggles the microphone on or off. When the microphone is muted, the button is lit.
Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).
Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.
Functions like a traditional handset.
Handset indicator light
Indicates an incoming call or new voice message. Flashes for an incoming call and remains on when there is a message waiting.
Displays information such as line or call status, phone number, and softkey.
Cisco Unified IP Phone model
Shows the Cisco Unified IP Phone model number.
4-way navigation pad and Select button (center)
Scroll up and down to see menus and highlight items
Scroll left to open the Details view and see directory numbers and features assigned to each line button (when on call screen)
Scroll right to close the Details view
Select button—scroll to select a line using the Navigation button, then:
If the button is mapped to a directory number, and:
The line is idle, press to initiate a new call.
An on-hold call is on the line, press to resume the call.
An active call is on the line, the Select button has no effect.
If the button is mapped to a feature, press to access the feature.
Line and Call Definitions
The terms lines and calls can be easily confused.
There are 24 programmable buttons. Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for making and receiving calls. Each corresponds to a directory number or intercom number that others can use to call you.
Some of your lines may share the same directory number, and others may have unique directory numbers. To see your phone lines, use the Navigation button to scroll through the list of programmable button display.
Buttons configured as lines display their assigned directory number and associated button number. For example, if you have directory number "3105" assigned to button 1, the line appears as 3105:01 on the phone screen. Each line also has an associated icon to help you identify the purpose.
Each line can support a single call. If multiple lines share a directory number, each line can still support one call each.
To help you remember the line key assignments, your system administrator may provide you with a preprinted paper label. If not, remove the blank one and make your own labels.
Phone Screen Features
The following figure shows how your phone screen may look like when idle. This view is called "Overview."
Date and time display
Displays the current date and time.
Primary phone line
Displays the phone number (directory number) for your primary phone line.
Programmable button indicators
Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons, call feature buttons, or local feature buttons.
Icons and text descriptions indicate how these buttons are configured. For an icon reference, see Line and Call Icons.
Each displays a softkey function.
Displays audio mode icons, status information, and prompts.
The following figure is what your phone screen may look like when connected to a call. This view is called "Details."
Displays line number and icon state for all lines.
Displays details about the assigned call and local features for the selected line key; in this example, information about the connected call displays, such as directory number, time connected, and call status display. Use the Navigation button to scroll and view details about other lines.
Call and local features display label names and icons in their Details view. See Line and Call Icons.
Application Menu Navigation
Use the Applications menu to access local phone features.
If you want to...
Access the Application menu
Press > to display a list of Applications: Messages, Directory, Settings, Services, and Help. Typically, the Application menu is assigned to button 24, located at the top of the left column.
Scroll through a list or menu
Use the Navigation button.
Select a menu item
Use the Navigation button to scroll and highlight a menu item, then press or Select. You can also press the number on the keypad that corresponds to the number for the menu item.
Go back one level in a menu
Press Exit. If you press Exit from the top-level of a menu, the menu will close.
Close a menu (and return to the Applications menu)
Press Exit one or more times until the menu closes.
Exit the Applications menu
Press or Exit.
Some Application menu items (Settings, Directories, Services, Messages) can also be assigned their own button. Use the Navigation button to scroll through the Overview and see Line and Call Icons to identify these lines.
Phone Help System
Your phone provides a comprehensive online help system.
To view the phone help, press > > Help.
Typically, the Application menu is assigned to button 24, located at the top of the left column.
Depending on your phone system configuration, features included in this Phone Guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
You can access features using softkeys or pressing a line key. You can configure some of these features, but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features.
Line Button Label and Icon
Do Not Disturb
Do Not Disturb
Malicious Call Identification
Malicious Call ID
Meet Me Conferencing
Remove Last Conference Participant
Remove Last Participant
SIP and SCCP Signaling Protocols
Your system administrator configures your phone with one of two signaling protocols: Session Initiation Protocol (SIP) or Skinny Call Control Protocol (SCCP).
Phone features can vary depending on the protocol. This guide indicates which features are protocol-specific. To learn which protocol your phone is using, contact your system administrator.
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time, if audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
At 10 minutes before power down, the ringtone plays four times
At 7 minutes before power down, the ringtone plays four times
At 4 minutes before power down, the ringtone plays four times
At 30 seconds before power down, the ringtone plays 15 times or until the phone powers off
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), see your system administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, contact your system administrator.