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Cisco Unified IP Phone 7900 Series

Cisco Unified Wireless IP Phone 7921G, 7925G, and 7925G-EX Release Notes for Firmware Version 1.4(1)

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Cisco Unified Wireless IP Phone 7921G, 7925G and 7925G-EX Release Notes for Firmware Version 1.4(1)

Table Of Contents

Cisco Unified Wireless IP Phone 7921G, 7925G and 7925G-EX Release Notes for Firmware Version 1.4(1)

Contents

Related Documentation

New and Changed Information

Increased Font Size Option

Multiple Level Vendor Configuration

Administrator Control of Bluetooth

File System Verification

Minimum Ring Volume

Bluetooth Volume Control from Handset

XSI Keypad Unlock

Digit Confirmation

Long Caller ID

Local Phone Book Capacity Increase

Installation Notes

Installing Firmware Release 1.4(1) on Cisco Unified Communications Manager

Installing Firmware Release 1.4(1) on Cisco Unified Communications Manager Express

Installing the Bulk Deployment Utility for the Cisco Unified Wireless IP Phone 7921G, 7925G, and 7925G-EX

Installing the Cisco Unified Wireless IP Phone 792XG Configuration Utility Using the Wavelink Avalanche Server Console

Cisco Unified Wireless IP Phone 792XG Configuration Utility Requirement for Wavelink Server

Important Notes

Running Game MIDlets Can Impact Voice Quality

USB Connection Disabled After Powering Off/On the Phone

Use in Healthcare Environments

Increasing the Debug Level in Trace Settings Can Impact Voice Quality

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified Wireless IP Phone 7921G, 7925G and 7925G-EX Release Notes for Firmware Version 1.4(1)


Published: December 06, 2010

Use these Release Notes with the Cisco Unified Wireless IP Phone running with Cisco Unified Communications Manager 6.0 and later, and Cisco Unified CallManager 5.1, 4.3, 4.2, and 4.1.

Contents

These release notes provide the following information:

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Cisco Unified Communications Manager Express Documentation

Refer to th e Cisco Unified Communications Manager Express Documentation Guide and other publications specific to your Cisco Unified Communications Manager Express release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

Cisco Unified Wireless IP Phone 7925G Deployment Guide

Refer to the Cisco Unified Wireless IP Phone 7925G Deployment Guide. Navigate from the
following URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_implementation_design_guides_
list.html

New and Changed Information

This section contains these topics:

Increased Font Size Option

Multiple Level Vendor Configuration

Administrator Control of Bluetooth

File System Verification

Minimum Ring Volume

Bluetooth Volume Control from Handset

XSI Keypad Unlock

Digit Confirmation

Long Caller ID

Local Phone Book Capacity Increase


Note A DevPack must be applied to Cisco Unified Communications Manager in order to enable some of these features. Fore more information, see "Installing Firmware Release 1.4(1) on Cisco Unified Communications Manager" section.


Increased Font Size Option

You can increase the font size of the text displayed on the phone screen. From the phone, choose Settings > Phone Settings > Display Settings >Font Size.

Multiple Level Vendor Configuration

The Multiple Level Vendor Configuration option has been enabled for some common items which can be configured on an enterprise phone, common phone profile, or individual phone configuration level when using Cisco Unified Communications Manager Release 7.1 and later. The following items are enabled for multiple level configuration:

Settings Access

Web Access

Load Server

Bluetooth

Days Display Not Active (for the Cisco Unified Wireless IP Phone 7921G only)

Display On Time (for the Cisco Unified Wireless IP Phone 7921G only)

Display On Duration (for the Cisco Unified Wireless IP Phone 7921G only)

Display Idle Timeout (for the Cisco Unified Wireless IP Phone 7921G only)

The Override Common Settings checkbox can be selected for these items to override the higher configuration setting.

Administrator Control of Bluetooth

The phone administrator can now manage which phones have Bluetooth enabled. When disabled, the Bluetooth option will be greyed out in the Phone Settings menu.

File System Verification

The File System Verification option can be enabled to configure the phone to perform a file system integrity check as part of the firmware upgrade process. This feature should only be enabled to troubleshoot file system issues. When enabled, there might be some impact to phone performance as well as an increase in upgrade time during firmware updates.

Minimum Ring Volume

The phone administrator can now set a minimum ring volume on the phone. This allows the administrator to set a minimum ring volume to prevent a user from lowering the volume to an unacceptably low level or setting the volume to silent. This prevents users from potentially missing phone call notifications.

If the phone configuration menus have been disabled, the phone user will still be able to lower the ring volume to the minimum ring volume set by the administrator.

Bluetooth Volume Control from Handset

Previously volume control on the Cisco Unified Wireless IP Phone 7925G was only adjustable using a connected Bluetooth headset. The phone volume can now be controlled using either the phone handset or the Bluetooth headset.

XSI Keypad Unlock

The XSI Keypad Unlock feature allows the keypad of the phone to be unlocked remotely. This prevents the user from having to manually unlock the keypad by pressing the Unlock softkey and then pressing Ok to confirm the unlock. Unlocking the phone remotely allows a user to immediately respond to actions on their phone such as acknowledging a page.

To relock the keypad, the user must either manually press the # key or wait for the auto keypad lock feature (if configured).

The following is an example of what should be sent before the text and softkey options:

<CiscoIPPhoneExecute>
<ExecuteItem URL="Device:Unlock"/>
<ExecuteItem URL="Play:alert.wav"/>
</CiscoIPPhoneExecute>

Digit Confirmation

The phone displays on the phone screen any digits entered after a connection has been established. The digit display will timeout after 2 seconds. If additional digits are entered after the timeout, the digits will be displayed again.

Long Caller ID

Caller identification on the phone screen is displayed on multiple lines.

Local Phone Book Capacity Increase

The Local Phone Book feature can now store up to 200 entries. The entries can be entered manually or imported in bulk using the phone's webpage. The Phone Book Web Access setting must be set to Allow Admin on the Product Specific Configuration page.

Installation Notes

This section contains these topics:

Installing Firmware Release 1.4(1) on Cisco Unified Communications Manager

Installing Firmware Release 1.4(1) on Cisco Unified Communications Manager Express

Installing the Bulk Deployment Utility for the Cisco Unified Wireless IP Phone 7921G, 7925G, and 7925G-EX

Installing the Cisco Unified Wireless IP Phone 792XG Configuration Utility Using the Wavelink Avalanche Server Console

Installing Firmware Release 1.4(1) on Cisco Unified Communications Manager

Before using the Cisco Unified Wireless IP Phone 7921G, 7925G, or 7925G-EX with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Before You Begin

To make the Cisco Unified Wireless IP Phone available in the Cisco Unified Communications Manager system, you might need to upgrade your system with the latest DevPack patch for your release of Cisco Unified Communications Manager. Check the Readme file (cmterm-7925-sccp.1-4-1-Readme.html or cmterm-7921-sccp.1-4-1-Readme.html) that is posted with the firmware version 1.4(1) for more information.

To download and install the firmware, follow these steps:

Procedure


Step 1 To access the firmware files, go to this URL:

http://www.cisco.com/cisco/software/navigator.html?mdfid=268437892&flowid=5293

Step 2 Choose Cisco Unified IP Phones 7900 Series.

Step 3 Choose either Cisco Unified Wireless IP Phone 7925G or Cisco Unified Wireless IP Phone 7921G.

Step 4 Choose Skinny Client Control Protocol (SCCP) Software.

Step 5 For the Cisco Unified Wireless IP Phone 7921G or 7925G, choose 1.4(1) under the Latest Releases folder.

Step 6 Click one of these hyperlinks, and follow the prompts to download the firmware:

For Cisco Unified CallManager release 4.3 and earlier:

Cisco Unified Wireless IP Phone 7925G:

cmterm-7925-sccp.1-4-1.exe

Cisco Unified Wireless IP Phone 7921G:

cmterm-7921-sccp.1-4-1.exe

For Cisco Unified CallManager release 5.1 and later:

Cisco Unified Wireless IP Phone 7925G:

cmterm-7925-sccp.1-4-1.cop.sgn

Cisco Unified Wireless IP Phone 7921G:

cmterm-7921-sccp.1-4-1.cop.sgn

For image upgrade via USB:

Cisco Unified Wireless IP Phone 7925G:

CP7925G-1.4.1.LOADS

Cisco Unified Wireless IP Phone 7921G:

CP7921G-1.4.1.LOADS

Step 7 Double-click one of the downloadable files in Step 1, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

Cisco Unified Wireless IP Phone 7925G:

cmterm-7925-sccp.1-4-1-Readme.html

Cisco Unified Wireless IP Phone 7921G:

cmterm-7921-sccp.1-4-1-Readme.html

Step 8 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 1.4(1) on Cisco Unified Communications Manager Express

You must download the Cisco Unified Wireless IP Phone version 1.4(1) firmware image file from the software download center.


Note The Cisco Unified Wireless IP Phone 7925G is supported with Cisco Unified Communications Manager Express 4.3 and later; the Cisco Unified Wireless IP Phone 7921G is supported with Cisco Unified Communications Manager Express 4.1 and later.


To install the firmware, follow these steps:

Procedure


Step 1 To access the firmware files, go to this URL:

http://www.cisco.com/cisco/software/navigator.html?mdfid=268437892&flowid=5293

Step 2 Choose Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone 7925G or Cisco Unified IP Phone 7921G.

Step 3 On the web page, click this hyperlink, and follow the prompts to download the firmware image:

cmterm-7925-sccp.1-4-1.zip

cmterm-7921-sccp.1-4-1.zip

Step 4 Extract these files from the TAR image, manually copy them to Cisco Unified Communications Manager Express TFTP server (router flash), and enable them for TFTP.

For the Cisco Unified Wireless IP Phone 7925G:

CP7925G-1.4.1.LOADS

APPSH-1.4.1.SBN

GUIH-1.4.1.SBN

JSYSH-1.4.1.SBN

JUIH-1.4.1.SBN

SYSH-1.4.1.SBN

TNUXH-1.4.1.SBN

TNUXRH-1.4.1.SBN

WLANH-1.4.1.SBN

For the Cisco Unified Wireless IP Phone 7921G:

CP7921G-1.4.1.LOADS

APPS-1.4.1.SBN

GUI-1.4.1.SBN

JSYS-1.4.1.SBN

JUI-1.4.1.SBN

SYS-1.4.1.SBN

TNUX-1.4.1.SBN

TNUXR-1.4.1.SBN

WLAN-1.4.1.SBN

Step 5 For the 7925G device type, set the load type to CP7925G-1.4.1.LOADS

For the 7921G device type, set the load type to CP7921G-1.4.1.LOADS


For more information about this procedure, refer to the "Installing and Upgrading Cisco Unified CME Software" chapter in the Cisco Unified Communications Manager Express System Administrator Guide at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_installation_and_configuration_guides_list.html

Installing the Bulk Deployment Utility for the Cisco Unified Wireless IP Phone 7921G, 7925G, and 7925G-EX

To install the Bulk Deployment utility, follow these steps:

Procedure


Step 1 To access the file, go to this URL:

http://www.cisco.com/cisco/software/navigator.html?mdfid=268437892&flowid=5293

Step 2 Choose Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone 7925G or Cisco Unified IP Phone 7921G.

Step 3 Download the 792xBD-1.0.exe file to the desired location.

Step 4 Double-click on the file to launch the install wizard.

Step 5 At the Welcome screen, click Next.

Step 6 Click Next to accept the default destination folder as the installation path.

Step 7 Click Install to start the installation.

Step 8 Click Finish when the installation has completed.


Installing the Cisco Unified Wireless IP Phone 792XG Configuration Utility Using the Wavelink Avalanche Server Console

To install the Cisco Wireless IP Phone 792XG Configuration utility, follow these steps:

Procedure


Step 1 To access the file, go to this URL:

http://www.cisco.com/cisco/software/navigator.html?mdfid=268437892&flowid=5293

Step 2 Choose Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone 7925G or Cisco Unified IP Phone 7921G.

Step 3 Download the 7925CU-1.3.1.AVA or 7921CU-1.2.1.AVA file to a host that is accessible to the Avalanche Console.

Step 4 Launch the Avalanche Console and connect to an Avalanche agent.

Step 5 Select Software Management > Installing Software Package from the menu.

Step 6 Enter the path for the 7925CU-1.3.1.AVA or 7921CU-1.2.1.AVA file.

Step 7 Click New, and enter the 7925CU-1.3.1.AVA or 7921CU-1.2.1.AVA file name.

Step 8 Follow the prompts to complete the installation.


Cisco Unified Wireless IP Phone 792XG Configuration Utility Requirement for Wavelink Server

For firmware release 1.4(1), Cisco Unified Wireless IP Phone 7925G Configuration Utility version 1.3(1) or the Cisco Unified Wireless IP Phone 7921G Configuration Utility version 1.2(1), depending on which model is used, is required for using the Wavelink Avalanche server to configure the phone.


Note If you use the Wavelink Avalanche Management Console to configure your phone, be aware that the Cisco Unified Wireless IP Phone 7925G Configuration Utility (CU) version 1.3(1) is labeled as 7921G, but that CU works for the both the Cisco Unified Wireless IP Phone 7925G and Cisco Unified Wireless IP Phone 7921G.


Important Notes

This section provides general information about using and supporting the Cisco Unified Wireless IP Phone 7925G in your system:

Running Game MIDlets Can Impact Voice Quality

USB Connection Disabled After Powering Off/On the Phone

Use in Healthcare Environments

Increasing the Debug Level in Trace Settings Can Impact Voice Quality

Running Game MIDlets Can Impact Voice Quality

If you are running a game MIDlet in the background during an active call, audio on the call might get delayed or you might experience a drop in audio.

USB Connection Disabled After Powering Off/On the Phone

If you power off the Cisco Unified Wireless IP Phone 7925G with the USB cable connected and then power it on again, the USB connection might fail.

To enable the USB connection, unplug the USB cable from the phone and then plug it back in.

Use in Healthcare Environments

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

Increasing the Debug Level in Trace Settings Can Impact Voice Quality

Voice quality can be impaired when you set system log trace files for higher debug levels. Set only the modules that are required when capturing trace files for a phone.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified Wireless IP Phone 7921G, 7925G, and 7925G-EX using firmware release 1.4(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open Caveats for the Cisco Unified Wireless IP Phone 7921G, 7925G, and 7925G-EX

Identifier
Headline

CSCtj21700

Phone may not play out the ring tone or audio when call shows connected

CSCtk11995

Unable to launch Java MIDlets if firmware is downgraded to an image without Java support then upgraded to an image with Java support

CSCtk57947

792x phone may reboot when out of range after waking up the screen via a keypad press

CSCtk58591

792x phone may not reconnect to the WLAN after re-entering coverage area


Resolved Caveats

Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified Wireless IP Phone 7921G, 7925G, and 7925G-EX using firmware release 1.4(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats for the Cisco Unified Wireless IP Phone 7921G, 7925G, and 7925G-EX 

Identifier
Headline

CSCtd32102

7921 backlight does not switch off at specified time when in cradle

CSCte96010

792x encrypted audio stream may stop if RTCP is enabled

CSCtf28069

WEP key style selected on the webpage is pushed incorrectly to the phone

CSCtg12337

Do not allow '*' key to change ring when Settings Access is disabled

CSCtg54946

Validate server cert gets checked while upgrade from 1.1.1 to 1.3.4

CSCth37600

7921/7925 phones do not return proper CiscoIPPhoneResponse in SCCP

CSCth72680

7921 Fails G711 or G722 with Payload Greater than 30ms

CSCti36330

792x can have memory corruption which triggers keypad lockup or reboot

CSCti44149

792x can send the PMKID when CCKM is enabled leading to roaming failures

CSCti62253

WLAN may crash due to memory corruption after being out of range

CSCtj26302

7925 could get set back to 01/01/70 causing WLAN authentication failure

CSCtj36970

Poor multicast audio quality

CSCtj65901

Poor audio quality when the 792x is receiving unicast RTP via XML push


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.


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