Basic Reset
Performing a basic reset of a Cisco IP Phone provides a way to recover when the phone experiences an error. The reset provides a way to reset or restore various configuration and security settings.
The following table describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is applicable for your situation.
Operation |
Action |
Explanation |
---|---|---|
Restart phone |
Press Services, Applications , or Directories and then press **#**. Press Settings and choose . |
Resets any user and network setup changes that you have made, but that the phone has not written to its Flash memory, to previously saved settings, then restarts the phone. |
Reset settings |
Press Settings and choose . |
Restores phone configuration or settings to factory default. |
To reset settings, press . |
Restores phone configuration or settings to noncustomized default. |
Factory Reset the Phone with the Keypad
Use these steps to reset the phone to factory default settings using the phone keypad.
Before you begin
You must know if your phone is an original hardware release or if the hardware has been updated and re-released.
Procedure
Step 1 |
Unplug the phone:
|
Step 2 |
Wait 5 seconds. |
Step 3 |
On earlier hardware versions, the Mute button lights up. Wait for the Mute button to turn off. |
Perform Reset All Settings from Phone Menu
To perform a factory reset of a phone,
Procedure
Step 1 |
Press Applications. |
Step 2 |
Choose .If required, unlock the phone options. |
Perform Factory Reset from Phone Menu
Procedure
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Scroll to All. , and select |
Step 4 |
To restore phone configuration or settings to factory default, press OK. |
Perform Custom Reset from Phone Menu
Procedure
Step 1 |
Press Applications . |
Step 2 |
Scroll to Admin Settings and select Custom Reset. |
Step 3 |
To restore phone configuration or settings to noncustomized default, press Ok. |
Reboot Your Phone from the Backup Image
Your Cisco IP Phone has a second, backup image that allows you to recover the phone when the default image has been compromised.
To reboot your phone from the backup, perform the following procedure.
Procedure
Step 1 |
Disconnect the power supply. |
Step 2 |
Press and hold the pound (#) key. |
Step 3 |
Reconnect the power. Continue pressing the pound key until the Speakerphone and Headset buttons turn green. |
Step 4 |
Release the pound key. |