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Cisco Unified IP Phone 7900 Series

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Release Notes for Firmware Release 7.0(2) SR1 for Cisco CallManager 3.3, 4.0, and 4.1

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Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Release Notes for Firmware Release 7.0(2) SR1 for Cisco CallManager 3.3, 4.0, and 4.1

Table Of Contents

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Release Notes for Firmware Release 7.0(2) SR1 for Cisco CallManager 3.3, 4.0, and 4.1

Documentation Roadmap

Installation Notes

Firmware Information

Supported CallManager Versions

Cisco CallManager Device Packs

Cisco IP Phone Expansion Module 7914

Important Notes

Cisco CallManager Load Server Setting for Firmware Upgrades

Securing the Phone with a Cable Lock

Secure PC Log Off in an 802.1X Network

Resolved and Open Caveats

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Release Notes for Firmware Release 7.0(2) SR1 for Cisco CallManager 3.3, 4.0, and 4.1


October 28, 2005

Use these release notes with the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE for firmware release 7.0(2) SR1 running on Cisco CallManager Versions 3.3(5) SR1, 4.0(2) SR2b, and 4.1(3) SR1.

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Documentation Roadmap

Installation Notes

Important Notes

Resolved and Open Caveats

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Documentation Roadmap

For detailed information about administering or using the Cisco IP Phone 7961G/7961G-GE and the Cisco IP Phone 7941G/7941G-GE, refer to the following documentation references.

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE

Cisco IP Phone 7961G/7961G-GE Installation Guide

Cisco IP Phone 7941G/7941G-GE Installation Guide

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Enhancements document

Cisco IP Phone Features A - Z Guide

Customizing Your IP Phone on the Web guide

Cisco IP Phone Administration Guide for Cisco CallManager,
Cisco IP Phone Models 7961G/7961G-GE and 7941G/7941G-GE

Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series

These documents are available at this location on Cisco.com:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco CallManager

Cisco CallManager Administration Guide

Cisco CallManager System Guide

Cisco CallManager Serviceability Administration Guide

Cisco CallManager Serviceability System Guide

Cisco CallManager Features and Services Guide

Cisco CallManager Troubleshooting Guide

Bulk Administration Tool User Guide for Cisco CallManager

Cisco CallManager Compatibility Matrix

These documents are available at this location on Cisco.com:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Installation Notes

This section contains firmware information and installation instructions.

Firmware Information

The Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE firmware installation program is named cmterm-7941_7961-sccp.7-0-2-SR1.exe. The readme file that contains installation instructions is named cmterm-7941_7961-sccp.7-0-2-SR1-readme.htm.

Both files can be downloaded from this location on Cisco.com:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Supported CallManager Versions

The Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE firmware release 7.0(2) SR1 is supported on these Cisco CallManager versions:

Cisco CallManager version 4.1(3) SR1 or later

Cisco CallManager version 4.0(2) SR2b or later

Cisco CallManager version 3.3(5) SR1 or later

Cisco CallManager Device Packs

You should install the following device packs for these Cisco CallManager versions. You can download the device packs from this location on Cisco.com:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

The device pack readme files provide installation information.

Cisco CallManager Version
Device Pack

3.3(5) SR1

ciscocm.3-3-DevPack-64.exe, or later

4.0(2) SR2b

ciscocm.4-0-DevPack-43.exe, or later

4.1(3) SR1

ciscocm.4-1-DevPack-23.exe, or later


Cisco IP Phone Expansion Module 7914

The Cisco IP Phone Expansion Module 7914 is only supported on the Cisco IP Phone 7961G/7961G-GE.

If you are using the Cisco IP Phone Expansion Module 7914, you must upgrade the Expansion Module to firmware release S00104000100. You can download the installation program, which is named cmterm-7914-sccp.4-0-1.exe, and the readme file from Cisco.com at this location:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Important Notes

Review these important notes for this firmware release.

Cisco CallManager Load Server Setting for Firmware Upgrades

A new setting that optimizes installation time for phone firmware upgrades is available in Cisco CallManager Administration.


Note The new setting is intended for future use, and is not yet a supported feature.


To view the load server setting, you must install the latest Cisco CallManager Device Pack (see the "Cisco CallManager Device Packs" section).

The new Load Server setting is visible on the Phone Configuration page (Product Specific Configuration section) in the Cisco CallManager Administration application. This setting lets you specify another TFTP server IP address or name (other than the TFTP Server 1 or TFTP Server 2) from which the phone firmware can be retrieved for upgrades on the phones. When the Load Server is set, the phone contacts the designated server for the firmware upgrade.


NoteIf the firmware load is not found on the Load Server, the phone does not upgrade and is not redirected to the TFTP Server 1 or TFTP Server 2.

On a factory reset or during a software recovery operation, the phone may fall back to using TFTP Server 1 or TFTP Server 2 to recover the phone load. In these scenarios, the phone will recover the phone load either via the term61.default.loads or term41.default.loads file, or it will attempt to recover the phone load based on its load.hist file.

If the phone is auto-registering with Cisco CallManager for the first time, the phone will request the phone load via TFTP Server 1 or TFTP Server 2. This will only occur once when the phone is first installed into the system. This can be mitigated by preloading the phones with the correct firmware so that no firmware upgrade is required in combination with the auto-registration, or by auto-registering the phones at the main site prior to deployment at a remote site.


You can view the Load Server setting on the phone from Settings > Device Configuration > Network Configuration > Load Server. If the value in the Load Server setting is invalid, a "Load Server is invalid" message is displayed on the phone in Settings > Status > Status Messages.

Securing the Phone with a Cable Lock

You can secure the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop.

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.

Secure PC Log Off in an 802.1X Network

Firmware release 7.0(2) SR1 provides support for a Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE to monitor IEEE 802.1X messages between an authenticating switch and a connected PC (supplicant).

When a PC is disconnected from the Cisco IP Phone, the phone issues an EAPOL-Logoff message on behalf of the PC to the authenticating switch. The proxy EAPOL-Logoff message causes the authenticating switch to set the PC port on the phone to an unauthenticated state and immediately terminates the 802.1x secure session.

If you have an 802.1X network and upgrade to Cisco IP Phone firmware release 7.0(2) or greater, be aware that you must re-authenticate a PC that is connected to a Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE.

For more information about 802.1X re-authentication, refer to the Cisco Catalyst switch configuration guides at:

http://www.cisco.com/en/US/products/hw/switches/tsd_products_support_category_home.html

Resolved and Open Caveats

These release notes contain descriptions of resolved and open caveats of severity level 1 or 2 and significant severity level 3 caveats.

If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Table 1 describes the caveats that are resolved in this version.

Table 2 describes the caveats that are known to exist in this version.

Table 1 Resolved Caveats 

Identifier
Summary

CSCsb74796

Phone freezes after reset stress test.

CSCsb83788

The Exit softkey is not working on the Callback screen.

CSCsc03492

Phone crashes (reloads) when a CDP from another neighbor is broadcasted to it.

CSCsc03743

Privacy lamp is not being displayed correctly on the phone.

CSCsc04301

Add fault-tolerance to file system.

CSCsc05743

Phone responds to CDP triggers from upstream port.

CSCsc11411

The phone does not come up with DHCP enabled when the voice VLAN and the data VLAN are the same.


Table 2 Open Caveats 

Identifier
Summary

CSCeg40271

Received and missed calls show wrong calling party number.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg40271

CSCsb14397

Phone indicates "CM Fallback Service Operating" when it is registered to a Cisco Call Manager.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb14397

CSCsb26814

Extra reboot on the phone erases the call history logs.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb26814

CSCsb27783

Phones loses the display of "Your current options" after a Cisco CallManager failover.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb27783

CSCsb32965

Phone UI might lock up after pressing the Directory button.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb32965

CSCsb45684

Phone stops playing multicast after an unanswered call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb45684

CSCsb51620

Phone resets randomly.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb51620

CSCsb56569

Cisco IP Phone Doctor enables logging automatically.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb56569

CSCsb58897

Phone display goes blank for a consult transfer to a busy monitored line.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb58897

CSCsb59801

A phone user has to press the Mute button twice for an incoming intercom call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb59801

CSCsb61289

Softkey buttons not sensitive enough.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb61289

CSCsb62226

Softkeys intermittently do not gray out on the phone after any softkey button is pressed.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb62226

CSCsb85391

Services URL doesn't work on the phone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb85391

CSCsb89882

Phone drops IPX rip response during IPX logon.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb89882

CSCsb91567

Phone unable to update the service pane with XML Service.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb91567

CSCsb95198

Phone does not preserve the state of the Mute and Speakerphone buttons when switching to the handset.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb95198

CSCsc05640

Phone does not fall back to Cisco CallManager when in security mode.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc05640

CSCsc05666

Phone does not exit the Services menu when the Cancel softkey is pressed.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc05666

CSCsc05821

Phone does not play the call precedence call waiting tone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc05821

CSCsc09627

Phone is stuck when trying to register when encyrpted configuration is set to on and the phone load is not available on the TFTP server.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc09627

CSCsc14366

Unicast traffic on a data VLAN will affect the active call on a Gigabit phone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc14366

CSCsc15482

During a conference call, the phone does not display the MLPP indications.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc15482

CSCsc15504

If one or more MLPP calls are on hold on the phone, the precedence indications are not displayed.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc15504

CSCsc16263

CDP Voice VLAN query message includes the Admin and Voice VLAN ID on Port 2.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc16263

CSCsc23475

Delayed audio connection on a phone with Cisco CallManager Express.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc23475

CSCsc28148

Phone with two attached Expansion Modules 7914 died with corrupted flash during a power on/off test.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc28148


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:

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Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

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http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

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Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

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Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

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Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

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World-class networking training is available from Cisco. You can view current offerings at this URL:

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