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Cisco Unified SIP Phone 3900 Series

Cisco Unified SIP Phone 3951 and 3911 Release Notes for Firmware Release 8.1(2)

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Cisco Unified SIP Phone 3951 and 3911 Release Notes for Firmware Release 8.1(2)

Table Of Contents

Cisco Unified SIP Phone 3951 and 3911
Release Notes for Firmware Release 8.1(2)

Contents

Related Documentation

Important Notes

Shared Line Support

DTMF Support on Cisco Unified SIP Phone 3951 and 3911

Installation Notes

Installing Firmware Release 8.1(2) on Cisco Unified Communications Manager

Firmware Installation Procedure

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified SIP Phone 3951 and 3911
Release Notes for Firmware Release 8.1(2)


January 24, 2008

Use these release notes with the Cisco Unified SIP Phone 3951 and 3911, running firmware release 8.1(2).


Note The Cisco Unified SIP Phone 3951 is available only in Asia Pacific and Latin American countries.


Firmware release 8.1(2) is supported by Cisco Unified Communications Manager releases 6.1, 6.0, and 5.1.


Note Firmware release 8.1(2) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager releases 6.1, 6.0, and 5.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information:

Related Documentation

Important Notes

Installation Notes

Caveats

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Important Notes

This section contains these topics:

Shared Line Support

DTMF Support on Cisco Unified SIP Phone 3951 and 3911

Shared Line Support

Shared lines are not supported on Cisco Unified SIP Phone 3951 and 3911. The following guides erroneously state that shared lines are supported:

Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified Communications Manager 6.0 and 5.1

Cisco Unified SIP Phone 3951 Phone Guide for Cisco Unified Communications Manager 6.0 and 5.1

Cisco Unified SIP Phone 3911 Administration Guide for Cisco Unified Communications Manager 6.0 and 5.1

Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 6.0 and 5.1

DTMF Support on Cisco Unified SIP Phone 3951 and 3911

Cisco Unified SIP Phone 3951 and 3911 require the use of gateways with media termination point (MTP) transcoders that support RFC 2833, such as the Cisco 3825 Router in order to support dual tone multi-frequency (DTMF). You can configure the system to support DTMF by either configuring the MTP on a transcoding device that supports RFC 2833 or by checking the Require DTMF Reception check box for each registered Cisco Unified SIP Phone 3951 and 3911 in Cisco Unified Communications Manager Administration, Phone Administration window.

Installation Notes

This section contains information on installing firmware release 8.1(2).

Installing Firmware Release 8.1(2) on Cisco Unified Communications Manager

This section describes how to install firmware release 8.1(2) on Cisco Unified Communications Manager.

Firmware Installation Procedure

Before using the Cisco Unified SIP Phone 3951 and 3911 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


Note For Cisco Unified Communications Manager 5.0 and earlier, you need to install a device pack or upgrade your version of Cisco Unified Communications Manager to 5.1 or later. Refer to the readme file in Step 3 for more information on this procedure.


To download and install the firmware, follow these steps:

Procedure


Step 1 To access the firmware files, go to this URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-3900ser

Step 2 On that website, click the following hyperlink, and follow the prompts to download the firmware:

For Cisco Unified Communications Manager release 6.1, 6.0, and 5.1:
cmterm-3911_3951-sip.8-1-2.cop.sgn

Step 3 Go back to the URL shown in Step 1, click the following hyperlink and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-3911_3951-sip.8-1-2-Readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified SIP Phone 3951 and 3911 firmware release 8.1(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the Using Bug Toolkit.

Table 1 Open Caveats for the Cisco Unified SIP Phone 3951 and 3911 Firmware Release 8.1(2)

Identifier
Headline and Bug Toolkit Link

CSCsm16260

Cisco Unified SIP Phone 3911 only supports up to a maximum of 50 characters of Cisco Unified Communications Manager Fully Qualified Domain Name (CCM FQDN)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsm16260


Resolved Caveats

Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified SIP Phone 3951 and 3911 firmware release 8.1(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the Using Bug Toolkit.

Table 2 Resolved Caveats for the Cisco Unified SIP Phone 3951 and 3911 Firmware Release 8.1(2) 

Identifier
Headline and Bug Toolkit Link

CSCsj50639

Cisco Unified SIP Phone 3911 should use the first Cisco Unified Communications Manager (CUCM) server with highest priority

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj50639

CSCsj66332

Cisco Unified SIP Phone 3911 should register to TFTP server when Cisco Unified Communications Manager is invalid

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj66332

CSCsj66346

Cisco Unified SIP Phone 3911 should not use element to register

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj66346

CSCsj75913

Cisco Unified SIP Phone 3911 displays more information than it gets from UPDATE message

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj75913

CSCsk24961

Cisco Unified SIP Phone 3911 does not play reorder tone correctly

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk24961

CSCsk34162

Cisco Unified SIP Phone 3911 should use the first Cisco Unified Communications Manager (CUCM) server with highest priority

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk34162

CSCsk36371

Cisco Unified SIP Phone 3911 does not play ringback tone during transfer scenario

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk36371

CSCsk45930

Cisco Unified SIP Phone 3911 gets echo after mute is disabled

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk45930

CSCsk99891

Cisco Unified SIP Phone 3911 does not play reorder tone correctly in Spanish network locale

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk99891

CSCsl02017

The inside dial-tone of the Cisco Unified SIP Phone 3911 Brazilian network locale is not correct

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl02017

CSCsl03746

Cisco Unified SIP Phone 3911 reorder tone of Romanian network locale is not correct

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl03746

CSCsl05583

Cisco Unified SIP Phone 3911 inside dialtone of Finnish network locale is not correct

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl05583

CSCsl05604

T2 of re-sending REGISTER request is not four seconds

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl05604

CSCsl05614

No `Max Forwards' header field in BYE request

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl05614

CSCsl05615

Response to the second BYE request is `200 OK'

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl05615

CSCsl05648

Cisco Unified SIP Phone sends `400' instead of `481' to unmatched BYE request

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl05648

CSCsl05658

Session does not terminate after 64*T1

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl05658

CSCsl07792

Cisco Unified SIP Phone 3911 CLI command shows incorrect network locale information

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl07792

CSCsl22719

Cisco Unified SIP Phone tries to register several times a second

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl22719

CSCsl62681

Cisco Unified SIP Phone 3911 sends incorrect DTMF digit when pressing # or *

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl62681

CSCsl62697

Cisco Unified SIP Phone 3911 displays incorrect caller ID while pressing digits and accessing the menu

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl62697

CSCsl96548

Cisco Unified SIP Phone 3911 does not do a resolution with option 66 with domain name

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl96548


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.