Installation and Configuration Guide for Cisco Unified Communications for RTX Release 8.6
Configuring Cisco Unified Communications Servers
Downloads: This chapterpdf (PDF - 325.0KB) The complete bookPDF (PDF - 1.54MB) | Feedback

Configuring Cisco Unified Communications Servers

Table Of Contents

Configuring Cisco Unified Communications Servers

Overview of Server Configuration for Cisco Unified Communications

How to Configure Cisco Unified Communications Manager Server

Configuring Dial Rules

Dial Plan Options for Cisco UC for RTX

Application Dial Rules

Directory Lookup Dial Rules

Configuring Dial Rules Required for Cisco UC for RTX

How to Make Cisco Unified Communications Manager Dial Rules Accessible

Verifying That Dial Rules Are Configured on Cisco Unified Communications Manager

Generating Copies of the Dial Rules

Verifying That Copies of the Dial Rules Were Generated

Restarting the TFTP Service

Ensuring That Cisco UC for RTX Clients Are Restarted

Enabling LDAP Synchronization

Enabling LDAP Authentication

Creating Client Services Framework Devices and Directory Numbers for Users

Adding Users to User Groups and Associating Controlled Devices

(Optional) How to Configure Cisco Unified IP Phones for Video

Connecting a Cisco Unified IP Phone to the Network and Your Computer

Enabling Video for a Cisco Unified IP Phone

(Optional) Securing Cisco Unified IP Phones and Client Service Framework Devices

(Optional) Configuring Cisco Unified Communications Manager for Ad Hoc Video Conferencing

Specifying a Minimum Number of Video-Capable Participants for Ad Hoc Conferences

Configuring Failover to Cisco Unified Survivable Remote Site Telephony

How to Set Up Conferencing

Integrate with Cisco WebEx Meetings Server

Cisco WebEx Meetings Server Installation and Configuration

Add conferencing service

Configure your meeting account

(Optional) How to Configure Meeting Centers

Configuring Cisco WebEx SaaS

Configuring Cisco Unified MeetingPlace with Cisco WebEx

(Optional) How to Configure Cisco Unity Connection Server

Configuring User Access

Enabling Secure Access to Voice Messages


Configuring Cisco Unified Communications Servers


Revised: February 18, 2013

Overview of Server Configuration for Cisco Unified Communications

How to Configure Cisco Unified Communications Manager Server

How to Set Up Conferencing

(Optional) How to Configure Cisco Unity Connection Server

Overview of Server Configuration for Cisco Unified Communications

Before you deploy Cisco Unified Communications for RTX (Cisco UC for RTX), configure the servers that enable Cisco Unified Communications features of Cisco UC for RTX. See Table 2-1 Server Configuration Checklist.

Table 2-1 Server Configuration Checklist

 
Tasks
Descriptions

1

How to Configure Cisco Unified Communications Manager Server

Cisco Unified Communications Manager enables call features of Cisco UC for RTX. You perform the following tasks:

1. Configuring Dial Rules

2. How to Make Cisco Unified Communications Manager Dial Rules Accessible

3. Enabling LDAP Synchronization

4. Enabling LDAP Authentication

5. Creating Client Services Framework Devices and Directory Numbers for Users

6. Adding Users to User Groups and Associating Controlled Devices

7. (Optional) How to Configure Cisco Unified IP Phones for Video

8. (Optional) Configuring Cisco Unified Communications Manager for Ad Hoc Video Conferencing

9. Configuring Failover to Cisco Unified Survivable Remote Site Telephony

2

How to Set Up Conferencing

You configure connections to meeting servers and meeting centers to allow users to start online meetings from Cisco UC for RTX.

3

(Optional) How to Configure Cisco Unity Connection Server

You configure the Cisco Unity Connection server to allow users to visually access voice messages from Cisco UC for RTX.


How to Configure Cisco Unified Communications Manager Server

Before You Begin

You must have a properly working Cisco Unified Communications configuration with the following servers:

Cisco Unified Communications Manager server

For information about Cisco Unified Communications Manager servers, see the documentation at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_general_information.html

Cisco Trivial File Transfer Protocol (TFTP) server

For information about Cisco TFTP servers, see the Cisco Unified Communications Manager System Guide.

Cisco CTIManager server

For information about Cisco CTIManager servers, see the Cisco Unified Communications Manager System Guide.

Cisco Unified Communications Manager IP Phone (CCMCIP) server

To configure the Cisco Unified Communications Manager server for Cisco UC for RTX, you must perform the tasks that are listed in Table 2-2 Configuration Checklist for Cisco Unified Communications Manager.

Table 2-2 Configuration Checklist for Cisco Unified Communications Manager

 
Tasks
Descriptions

1

Configuring Dial Rules

Application dial rules automatically strip numbers from or add numbers to telephone numbers that the user dials. Directory lookup dial rules transform caller identification numbers into numbers that can be looked up in the directory.

You configure both dial rules to make sure that Cisco UC for RTX users can make calls and that usernames are displayed in conversation windows.

2

How to Make Cisco Unified Communications Manager Dial Rules Accessible

You perform these tasks to ensure that Cisco UC for RTX and Client Services Framework can access these dial rules.

3

Enabling LDAP Synchronization

You synchronize users for Cisco UC for RTX from the LDAP server to ensure that the usernames, devices, and directory numbers match in the following servers:

RTX server

Cisco Unified Communications Manager server

4

Enabling LDAP Authentication

You configure Cisco Unified Communications Manager to forward authentication requests from Cisco UC for RTX to the LDAP server, and the LDAP server responds to the request.

5

Creating Client Services Framework Devices and Directory Numbers for Users

You perform this task to allow users of Cisco UC for RTX to use the phone on computer.

6

Adding Users to User Groups and Associating Controlled Devices

You perform this task to allow Cisco UC for RTX to control the desk phone of a user, and to provide phone functionality on the computer of the user.

7

(Optional) How to Configure Cisco Unified IP Phones for Video

You perform these tasks to allow users to make video calls by sending and receiving video on computer, and audio on Cisco Unified IP Phone.

8

(Optional) Configuring Cisco Unified Communications Manager for Ad Hoc Video Conferencing

You perform this task to enable ad hoc video conferencing on your Cisco Unified Communications system.

9

Configuring Failover to Cisco Unified Survivable Remote Site Telephony

You perform this task to keep calls connected and allow users to make and receive calls if Cisco Unified Communications Manager becomes unavailable.


To configure call security features for Cisco Unified Communications Manager, see Cisco Unified Communications Manager Security Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Configuring Dial Rules

Dial rules are required when you assign different phone numbers to users on Cisco Unified Communications Manager from phone numbers in RTX contact information. If you have not deployed RTX or Cisco Unified Communications before, follow this guide to make sure each user has the same phone numbers in RTX contact information and on Cisco Unified Communications Manager. In this case, dial rules are optional.

Dial Plan Options for Cisco UC for RTX

The following table summarizes the dial plan options that are available when you deploy Cisco UC for RTX:

Option
Phone Numbers in RTX
Phone Numbers in Cisco Unified Communications Manager
Comments
1

+E.164 number format

+E.164 number format

Requires Cisco Unified Communications Manager Release 7.0 or later.

2

+E.164 number format

Private numbering plan

Requires you to configure the following dial rules on Cisco Unified Communications Manager:

Application dial rules

Directory lookup dial rules

3

Private numbering plan

Private numbering plan

Requires you to configure the following dial rules on Cisco Unified Communications Manager:

Application dial rules

Directory lookup dial rules


Application Dial Rules

Application dial rules modify the dial string on outbound calls to conform to the route plan on the Cisco Unified Communications Manager. For Cisco UC for RTX, application dial rules map numbers in the RTX contact information to a number format that can be correctly dialed within the context of your Cisco Unified Communications Manager configuration.

Example Application Dial Rule for Contacts with Chinese Numbers

The following table illustrates the application dial rule that you need to use to resolve +E.164-format numbers to a Cisco Unified Communications Manager private numbering plan that uses six-digit numbers beginning with 9.

 
1
2
3
4
5
6
7
8
9
10
11
12
13

Number for contact in RTX in +E.164 format

+

8

6

2

1

5

5

5

0

1

0

0

0

Number begins with +8621555

 

Number of digits is 13

Operations performed by application dial rule

+

8

6

2

1

5

5

5

0

1

0

0

0

Number of digits to remove is 8

 

Prefix with 9

Dialed number

901000


Directory Lookup Dial Rules

Directory lookup dial rules transform caller identification numbers into numbers that can be looked up in the directory. For example, if the Cisco Unified Communications Manager reports a call from 855501000, that number must be transformed into the +E.164 format of +862155501000, as stored in RTX contact information, to identify the caller as a contact. If numbers in RTX contact information are not in +E.164 format, but the enterprise routable number is stored in RTX contact information, then the directory lookup dial rules need to map incoming numbers to the enterprise routable numbers.

For Cisco UC for RTX, directory lookup dial rules map private numbering plan numbers to the number format that is used in RTX contact information. That is, you must define directory lookup dial rules to transform private numbering plan numbers to +E.164-format numbers.

Example of Directory Lookup Dial Rule for Contacts with Chinese Numbers

The following table illustrates the directory lookup dial rule that you need to use to resolve a number from a Cisco Unified Communications Manager private numbering plan that uses six-digit numbers beginning with 81, to an +E.164-format number.

 
1
2
3
4
5
6
7
8
9
10
11
12
13

Private numbering plan number from Cisco Unified Communications Manager

 

8

1

0

1

9

9

 

Number begins with 81

 

Number of digits is 6

Operations performed by directory lookup dial rule

 

8

1

0

1

9

9

 

Digits to remove is 2

 

Prefix with +86215555

 

Resulting +E.164-format number

+862155550199


Configuring Dial Rules Required for Cisco UC for RTX

If your Cisco Unified Communications Manager uses a private numbering plan, you must configure the following types of dial rules in Cisco Unified Communications Manager:

Application Dial Rules

Directory Lookup Dial Rules

For detailed conceptual information on dial rules, see the Cisco Unified Communications Manager System Guide at

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/8_6_1/ccmsys/accm-861-cm.html

For detailed task-based information on dial rules, see the Cisco Unified Communications Manager Administration online help or the Cisco Unified Communications Manager Administration Guide at

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/9_1_1/ccmcfg/CUCM_BK_A34970C5_00_admin-guide-91.html


Note If your Cisco Unified Communications Manager uses dial rules, you must ensure that Cisco UC for RTX and Cisco Unified Client Services Framework can access these dial rules.


Related Topics

How to Make Cisco Unified Communications Manager Dial Rules Accessible

How to Make Cisco Unified Communications Manager Dial Rules Accessible

If your Cisco Unified Communications Manager uses dial rules, you must ensure that Cisco UC for RTX and Client Services Framework can access these dial rules.

To make the Cisco Unified Communications Manager dial rules accessible by Cisco UC for RTX and Client Services Framework, you must perform the following tasks:

1. Verifying That Dial Rules Are Configured on Cisco Unified Communications Manager

2. Generating Copies of the Dial Rules

3. Verifying That Copies of the Dial Rules Were Generated

4. Restarting the TFTP Service

5. Ensuring That Cisco UC for RTX Clients Are Restarted

Verifying That Dial Rules Are Configured on Cisco Unified Communications Manager

Procedure


Step 1 Select Call Routing > Dial Rules > Application Dial Rules in Cisco Unified Communications Manager Administration.

Step 2 Search for the dial rules in the Find and List Application Dial Rules window.

Step 3 Verify that application dial rules are found.

Step 4 Select Call Routing > Dial Rules > Directory Lookup Dial Rules in Cisco Unified Operating System Administration.

Step 5 Search for the dial rules in the Directory Lookup Dial Rule Find and List window.

Step 6 Verify that directory lookup rules are found.

If there are no application dial rules or directory lookup dial rules on your Cisco Unified Communications Manager, you do not need to make dial rules accessible by Cisco UC for RTX.



Tip To ensure that the dial rules are working properly, try making a call from Cisco UC for RTX.


What to Do Next

Generating Copies of the Dial Rules

Generating Copies of the Dial Rules

If you are using Cisco Unified Communications Manager Release 8.6.2 or later, skip this task. Otherwise, you must run a COP file to generate copies of the dial rules in XML format, which Cisco UC for RTX and Client Services Framework can access.

You can get the COP file, called cmterm-CUPC-dialrulewizard.cop, from the Administration Toolkit. To access the Administration Toolkit, navigate to Cisco UC for RTX from the Download Software page at the following URL:

http://tools.cisco.com/support/downloads/go/Model.x?mdfid=283454590


NoteEvery time you update the dial rules in your Cisco Unified Communications Manager, you must run the COP file again, to ensure that Cisco UC for RTX and Client Services Framework can access the updated dial rules.

You must run the COP file on each Cisco Unified Communications Manager that runs a TFTP server.


Procedure


Step 1 Select Software Upgrades > Install/Upgrade in Cisco Unified Operating System Administration.

Step 2 Specify the location of the COP file in the Software Installation/Upgrade window.

Step 3 Select Next.

Step 4 Select the appropriate file from the Available Software list box.

Step 5 Select Next.

Step 6 Select Install.


What to Do Next

Verifying That Copies of the Dial Rules Were Generated

Verifying That Copies of the Dial Rules Were Generated

Procedure


Step 1 Select Software Upgrades > TFTP File Management in Cisco Unified Operating System Administration.

Step 2 Search for a directory that begins with CUPC in the TFTP File Management window.

Step 3 Verify that the following files are found:

AppDialRules.xml

DirLookupDialRules.xml


What to Do Next

Restarting the TFTP Service

Restarting the TFTP Service

If you are using Cisco Unified Communications Manager Release 8.6.2 or later, skip this step. Otherwise, after you verify the generation of the copies of the dial rules, restart the TFTP service.

You must restart the TFTP service on every server on which you ran the COP file.

For information about how to restart TFTP services, see Cisco Unified Serviceability Administration Guide at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

What to Do Next

Ensuring That Cisco UC for RTX Clients Are Restarted

Ensuring That Cisco UC for RTX Clients Are Restarted

Procedure


Step 1 Select Exit in RTX.

Step 2 Start RTX.


What to Do Next

Enabling LDAP Synchronization

Enabling LDAP Synchronization

This procedure allows Cisco Unified Communications Manager to build the Cisco Unified Communications Manager user database from the data source on the LDAP server.

If you synchronize the Cisco Unified Communications Manager with an LDAP server, Cisco UC for RTX usernames are the same as usernames in your company directory.

It is recommended that RTX accounts that you define on the RTX server are the same as Cisco UC for RTX usernames. To synchronize the RTX server with an LDAP server, see the "How to Enable LDAP Synchronization and Authentication" section.

If you synchronize the Cisco Unified Communications Manager with an LDAP server, you may also want to enable LDAP authentication. For more information about how to enable LDAP authentication, see the "Enabling LDAP Authentication" section.

Procedure


Step 1 Select System > LDAP > LDAP System in Cisco Unified Communications Manager Administration.

Step 2 Select Enable Synchronizing from LDAP Server.

Step 3 Select the LDAP server type that you want to use from the LDAP Server Type drop-down list.

Step 4 Select the LDAP attribute that you want to use as the username in Cisco Unified Communications Manager from the LDAP Attribute for User ID drop-down list.


Note Make sure that no colon or single quotation mark appears in usernames in Cisco Unified Communications Manager.


Step 5 Select Save.

Step 6 Select System > LDAP > LDAP Directory.

Step 7 Select Add New.

Step 8 Enter data in the LDAP Directory window as required.

Step 9 Select Save.

Step 10 Select Perform Full Sync Now.

For information about how to synchronize with LDAP, see the LDAP Directory Integration information in the Cisco Unified Communications System Solution Reference Network Design (SRND) guides at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html


What to Do Next

Enabling LDAP Authentication

Related Topics

Account Credential Synchronization Registry Settings

Enabling LDAP Authentication

If you enable LDAP authentication in Cisco Unified Communications Manager, an LDAP server provides authentication services to Cisco Unified Communications Manager by proxy. For example, Cisco Unified Communications Manager can forward authentication requests from Cisco UC for RTX to an LDAP server, and the LDAP server responds to the request.

Procedure


Step 1 Select System > LDAP > LDAP Authentication in Cisco Unified Communications Manager Administration.

Step 2 Check Use LDAP Authentication for End Users.

Step 3 Enter data in the LDAP Authentication for End Users area as required.

Step 4 Enter data in the LDAP Server Information area as required.

Step 5 Select Save.


What to Do Next

Creating Client Services Framework Devices and Directory Numbers for Users

Creating Client Services Framework Devices and Directory Numbers for Users

The Client Services Framework device is required for users who want to use the phone on the computer.

Procedure


Step 1 Select Device > Phone in Cisco Unified Communications Manager Administration.

Step 2 Select Add New.

Step 3 Select Cisco Unified Client Services Framework from the Phone Type list box, then select Next.

Step 4 Enter information for the phone in the Phone Configuration window, as follows:

Field
Description

Device Name

Enter a name to identify the Cisco Unified Client Services Framework device. The name can contain 1 to 15 characters, including alphanumeric characters, periods, hyphens, and underscores.

Device Pool

Select the device pool to which you want the phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and Multilevel Precedence and Preemption (MLPP) information.

Phone Button Template

Select the appropriate phone button template. The phone button template determines the configuration of buttons on a phone and identifies which feature (line, speed dial, and so on) is used for each button.

Allow Control of Device from CTI

Uncheck this option.

Client Services Framework does not support Computer Telephony Integration (CTI) servitude.

Device Security Profile

Select the security profile that you require for the phone.

SIP Profile

Select the default SIP profile or a specific profile that was previously created. SIP profiles provide specific SIP information for the phone such as registration and keepalive timers, media ports, and do not disturb control.


Step 5 Enter any other required information, then select Save.

Step 6 Select the Add a new DN link in the Association Information section in the Phone Configuration window.

Step 7 Enter information for the directory number in the Directory Number Configuration window.

Step 8 Select Save.


The Cisco Unified Communications Manager Bulk Administration Tool (BAT), a web-based application, performs bulk transactions to the Cisco Unified Communications Manager database. For more information about the BAT, see the Cisco Unified Communications Manager Bulk Administration Guide at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

What to Do Next

Adding Users to User Groups and Associating Controlled Devices

Adding Users to User Groups and Associating Controlled Devices

Before You Begin

To enable your Cisco Unified Communications system to use Cisco UC for RTX to control the desk phone of a user, and to provide phone functionality on the computer of the user, you must do each of the following:

Select the Allow Control of Device from CTI option when you create the desk phone device for the user in Cisco Unified Communications Manager.

Ensure that the user is added to the appropriate user groups, as described in the following procedure.

Select the Cisco Unified Client Services Framework device and any desk-phone devices as controlled devices for the user, as described in the following procedure.

Procedure


Step 1 Select User Management > End User in Cisco Unified Communications Manager Administration.

Step 2 Select the user that you want to add.

Step 3 Select Add to User Group in the Permissions Information group in the End User Configuration window.

Step 4 Search for "Standard CTI" in the Find and List User Groups window.

Step 5 Select the Standard CCM End Users user group.

Step 6 Select the Standard CTI Enabled user group.

Step 7 If the phone of the user is a Cisco Unified IP Phone 9900 or 8900 series model, also select the Standard CTI Allow Control of Phones supporting Connected Xfer and conf group.

Step 8 If the phone of the user is a Cisco Unified IP Phone 6900 series model, also select the Standard CTI Allow Control of Phones supporting Rollover Mode group.

Step 9 Select Add Selected.

Step 10 Select Device Association in the Device Information group.

Step 11 Search for the devices that you want to associate with the user in the User Device Association window.

Step 12 Select the devices you require, then select Save Selected/Changes.

For example, you might select a device whose type is Cisco Unified Client Services Framework, and a desk-phone device.

Step 13 Select Back to User from the Related Links drop-down list, then select Go.

Step 14 Select Save in the End User Configuration window.


The Cisco Unified Communications Manager Bulk Administration Tool (BAT), a web-based application, performs bulk transactions to the Cisco Unified Communications Manager database. For more information about the BAT, see the Cisco Unified Communications Manager Bulk Administration Guide at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

(Optional) How to Configure Cisco Unified IP Phones for Video

You perform the following tasks to allow users to make video calls by sending and receiving video on computer, and audio on Cisco Unified IP Phone.


Note Users can send and receive video on computer, and audio on Cisco Unified IP Phone, only when they are using Cisco Unified IP Phones that use Skinny Client Control Protocol (SCCP).


To configure Cisco Unified IP Phones for video, you must perform the following tasks:

Connecting a Cisco Unified IP Phone to the Network and Your Computer

Enabling Video for a Cisco Unified IP Phone

Adding Users to User Groups and Associating Controlled Devices

For more information about how to configure Cisco UC for RTX for video, see the release notes for the product at the following URL:

http://www.cisco.com/en/US/products/ps11241/prod_release_notes_list.html

For more detailed information about IP video telephony in Cisco Unified Communications Manager, refer to the appropriate version of the Cisco Unified Communications System Release SRND at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html

Connecting a Cisco Unified IP Phone to the Network and Your Computer

Procedure


Step 1 Connect the SW port (or the Network port) on the Cisco Unified IP Phone to the network.

Step 2 Connect the PC port (or the Computer port) on the Cisco Unified IP Phone to the controlling PC with an Ethernet cable.


What to Do Next

Enabling Video for a Cisco Unified IP Phone

Enabling Video for a Cisco Unified IP Phone

Procedure


Step 1 Select Device > Phone in Cisco Unified Communications Manager Administration.

Step 2 Find the device that you want to configure.

Step 3 Click on the Device Name.

Step 4 Scroll to the Product Specific Configuration Layout section.

Step 5 Select Enabled from the PC Port drop-down list.

Step 6 Select Enabled from the Video Capabilities drop-down list.

Step 7 Select Enabled from the Cisco Discovery Protocol (CDP): PC Port drop-down list.

Step 8 Select Save.

When video is enabled on the phone, a video icon is displayed in the lower-right corner of the LCD screen. Some models of Cisco Unified IP Phone do not display video icons when video is enabled.


What to Do Next

(Optional) Securing Cisco Unified IP Phones and Client Service Framework Devices

(Optional) Securing Cisco Unified IP Phones and Client Service Framework Devices

For information about how to secure your Cisco Unified IP Phone device, see the Cisco Unified Communications Manager Security Guide at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

(Optional) Configuring Cisco Unified Communications Manager for Ad Hoc Video Conferencing

To enable ad hoc video conferencing on your Cisco Unified Communications system, you must do the following:

1. Configure a conference bridge.
The following conference bridges are supported:

Cisco IOS Heterogeneous Video Conference Bridge (using Cisco Integrated Services Routers Generation 2 (ISR G2) with the packet voice and video digital signal processor 3 (PVDM3))

Cisco IOS Homogeneous Video Conference Bridge (using Cisco ISR G2 with the PVDM3)

Cisco TelePresence MCU

Cisco Unified MeetingPlace Application Server

Cisco Unified Video Conferencing (CUVC)

Cisco IP Video Conferencing (IPVC) 35xx series MCU

For detailed task-based information about how to configure a conference bridge, see

Cisco Unified Communications Manager Express System Administrator Guide (for Cisco IOS Heterogeneous Video Conference Bridge and Cisco IOS Homogeneous Video Conference Bridge):

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmevconf.html

Publications of Cisco TelePresence MCU: http://www.tandberg.com/video-conferencing-multipoint-control.jsp

Configuration Guide for Cisco Unified MeetingPlace:

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration_guides_list.html

2. Configure a media resource group and a media resource group list.
For information about how to configure a media resource group and a media resource group list, see the Cisco Unified Communications Manager Administration online help or the Cisco Unified Communications Manager Administration Guide:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/9_1_1/ccmcfg/CUCM_BK_A34970C5_00_admin-guide-91.html

3. Configure the devices of your users to use the media resource group list that contains the conference bridge.
For information about how to configure the devices of your users, see the Cisco Unified Communications Manager Administration online help or the Cisco Unified Communications Manager Administration Guide:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/9_1_1/ccmcfg/CUCM_BK_A34970C5_00_admin-guide-91.html

Specifying a Minimum Number of Video-Capable Participants for Ad Hoc Conferences

If you enable ad-hoc video conferencing on your Cisco Unified Communications system, you can also specify a minimum number of video-capable participants for ad hoc conferences. When an ad hoc conference starts, the conference uses an audio bridge or a video bridge, depending on the value in this setting.

For example, if you set this setting to 2, a minimum of two participants in the conference must have video-enabled devices. If at least two participants do not have video-enabled devices, then the conference becomes an audio-only conference. The participants cannot change the conference to video after this happens.

Procedure


Step 1 Select System > Service Parameters in Cisco Unified Communications Manager Administration.

Step 2 Select your Cisco Unified Communications Manager server from the Server drop-down list.

Step 3 Select the appropriate Cisco Unified Communications Manager service from the Service drop-down list.

Step 4 Enter the minimum number of video-capable participants in the Minimum Video Capable Participants To Allocate Video Conference field in the Clusterwide Parameters (Feature - Conference) section.

Step 5 Select Save.


Configuring Failover to Cisco Unified Survivable Remote Site Telephony

Procedure


Step 1 Select System > SRST in Cisco Unified Communications Manager Administration.

Step 2 Select Add New and specify the SRST reference information.

Step 3 Select System > Device Pool.

Step 4 Select the device pool for the target office.

Step 5 In the Roaming Sensitivity Settings section, select the SRST reference that you created in Step 2 from the SRST Reference drop-down list.

Step 6 Select Save.



Note To configure an SRST router that connects directly to the target Branch office LAN and is the default gateway for the branch office LAN, you can omit steps 1-2, and in the target office Device Pool Configuration > Roaming Sensitivity Settings section, select Use Default Gateway from the SRST Reference drop-down list.


How to Set Up Conferencing

Conferencing capabilities enable Cisco UC for RTX users to create and attend meetings. Review the different types of conferencing deployments that you can configure. You can also set up your authentication and enable communication between the conferencing service and Cisco UC for RTX.

Integrate with Cisco WebEx Meetings Server

Cisco WebEx Meetings Server provides on-premises meeting and conferencing services for Cisco UC for RTX.

Cisco WebEx Meetings Server Installation and Configuration

The first step in setting up integration between Cisco WebEx Meetings Server and Cisco UC for RTX is to install and configure Cisco WebEx Meetings Server. See the Cisco WebEx Meetings Server product documentation for installation and configuration procedures.

Cisco WebEx Meetings Server Documentation

Install and Upgrade Guides for Cisco WebEx Meetings Server

Configuration Guides for Cisco WebEx Meetings Server

Add conferencing service

This option is available only on Cisco Unified Communications Manager Release 9.0 and later. For detailed information, see the Cisco Unified Communications Manager Administration Guide at http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/9_1_1/ccmcfg/CUCM_BK_A34970C5_00_admin-guide-91_chapter_01100000.html#CUCM_TK_A67268D3_00

Procedure


Step 1 Select User Management > User Settings > UC Service in Cisco Unified Communications Manager Administration.

Step 2 Select Add New.

Step 3 Select Conferencing from the UC Service Type drop-down list box.

Step 4 Enter the conferencing settings in the following mandatory fields.

Field
Description

Product Type

Select WebEx(Conferencing) as your product type.

Name

Enter the name of the conferencing service. Ideally the service name should be descriptive enough for you to instantly recognize it.

Maximum characters: 50 (ASCII only).

Host Name/IP Address

Enter the address of the conferencing service in one of the following forms:

Hostname

IP address

FQDN

This field must exactly match the hostname, IP address, or FQDN of the associated directory service. If the address of the directory service changes, change this field value accordingly.

Allowed values: Alphanumeric (a-z, A-Z, 0-9), period (.), backslash (\), dash (-), and underscore (_).


Step 5 Select Save.


Configure your meeting account

Before you begin

See Step 21in the "Configuring RTX Server" chapter for the settings of credentials on Manager for Cisco UC for RTX.

Procedure


Step 1 Sign in to RTX.

Step 2 Select the Menu button in the RTX title bar and sign in to Cisco UC for RTX.

Step 3 Select Cisco UC Settings > Accounts.

Step 4 Enter credentials for the meeting service.

Step 5 Select Save.


(Optional) How to Configure Meeting Centers

A meeting enables you to talk to and share documents with one or more attendees.

A meeting can include a shared visual space, displayed in a browser, where you can share documents, applications, or your desktop with participants. A meeting can also include video of you and other participants.

You can use either of the following two solutions to configure meeting features for your Cisco UC for RTX users.

Cisco WebEx Software as a Service (Cisco WebEx SaaS)

Cisco Unified MeetingPlace with Cisco WebEx

Cisco WebEx SaaS does not require any hardware to be deployed on site. Meetings can be initiated and attended from anywhere, anytime, and do not require connectivity back into the enterprise.

Cisco Unified MeetingPlace with Cisco WebEx combines the benefits and capabilities of Cisco WebEx content sharing with the ability to host the audio and video portions of the collaboration meetings on-premises. Customers that have invested in Unified Communications solutions are able to leverage and extend their existing deployments to include audio and video conferencing.

Configuring Cisco WebEx SaaS

No configuration on the server side is needed if you use Cisco WebEx SaaS. Write down the WebEx site name that Cisco WebEx provides to you. You enter the WebEx site name in the Meetings area when you specify feature settings for Cisco UC for RTX.

For more information on how to specify feature settings for Cisco UC for RTX, see the "Specifying Feature Settings Using Manager for Cisco UC for RTX" section.

Configuring Cisco Unified MeetingPlace with Cisco WebEx

1. Perform the task in the "Configuring a Cisco Unified MeetingPlace Application Server for Ad Hoc Video Conferencing" section.

2. Integrate Cisco Unified MeetingPlace with Cisco WebEx in the way of Cisco WebEx scheduling (formerly known as Type 2 integration).

For more information about integration options or how to configure video conferences, see the Cisco Unified MeetingPlace documentation at the following URL:

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/tsd_products_support_series_home.html

Configuring a Cisco Unified MeetingPlace Application Server for Ad Hoc Video Conferencing

Procedure


Step 1 Select System Configuration > Call Configuration in Cisco Unified MeetingPlace Administration Center.

Step 2 Select Ad-Hoc Cisco Unified Communications Manager Configuration.

Step 3 Enter the IP address and port for your Cisco Unified Communications Manager in the Primary TFTP server fields.

Step 4 Select Save.

Step 5 Select System Configuration > Media Resource Configuration.

Step 6 Select Yes in the Enable ad-hoc video drop-down list.

Step 7 Select one of the H.264 options from the Ad-hoc video mode drop-down list.

For video on mobile devices, select H.264 AVC (Level 1.1). For video on computers, select H.264 AVC (Level 1.3), H.264 AVC (Level 3.0), or H.264 AVC (Level 3.1).


Note The setting that you select here is used for all video endpoints joining all ad hoc conferences. If a video endpoint does not support the specified profile, this endpoint joins the conference in audio-only.


Step 8 Select Save.


Related Topics

Configuring Failover to Cisco Unified Survivable Remote Site Telephony

(Optional) How to Configure Cisco Unity Connection Server

Cisco Unity Connection allows Cisco UC for RTX users to view, play, sort and delete voice messages from Cisco UC for RTX.

Before You Begin

1. Install and configure a supported release of Cisco Unity Connection.

2. Integrate Cisco Unified Communications Manager and Cisco Unity Connection. Both servers must be installed and running to configure voicemail ports.

For information on configuring Cisco Unified Communications Manager and the Cisco Unity Connection system to work together, see Cisco Unity Connection configuration guides at
http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html

Configuring User Access

Procedure


Step 1 Set up a new or existing class of service in Cisco Unity Connection Administration to enable Internet Mail Access Protocol (IMAP) client access to voice messages, as follows:

a. Expand Class of Service in the left pane.

b. Select Class of Service.

c. Select the display name of the applicable class of service in the Search Results table, in the Search Class of Service window.

d. Perform the following steps for all other ports and protocols:

Check Allow Users to Access VoiceMail Using an IMAP Client under Licensed Features.

Select Allow Users to Access Message Bodies.

Check Allow Users to Use Unified Client to Access Voice Mail under Features.

e. Select Save.

Step 2 Select Cisco Unity Connection Serviceability in the Navigation drop-down list at the right top of the page.

Step 3 Select Tools > Service Management and scroll to Optional Services.

a. Verify that the Activate Status of the Connection IMAP Server is Activated.

b. Verify that the Service Status of the Connection IMAP Server is Started.

Step 4 Select Cisco Unity Connection Administration in the Navigation drop-down list at the right top of the page.

Step 5 Expand Users. Select Users.

Step 6 Create a user account on the Cisco Unity Connection server with a voice mailbox for each Cisco UC for RTX user.


Note To avoid problems with conflicting usernames, consider synchronizing users from the Cisco Unified Communications Manager database or the LDAP server of your company where possible.


Step 7 Specify a web application password in Cisco Unity Connection for the applicable user accounts.


Related Topics

Enabling LDAP Synchronization

Enabling Secure Access to Voice Messages

Procedure


Step 1 Enable secure messaging in Cisco Unity Connection Administration as follows:

a. Expand Class of Service in the left pane.

b. Select an existing Class of Service from the right pane.

c. Select an option from Require Secure Messaging in the Message Options section to specify how Cisco Unity Connection handles messages when they are sent by user.

Always—Messages are always marked secure.

Never—Messages are never marked secure.

Ask—Messages are marked secure only when users mark them secure by pressing the applicable key from the Special Delivery Options phone menu.

Private—Messages are marked secure only when users mark them private.

Step 2 (Optional) Specify how to handle unidentified caller message security for your users as follows:

a. Expand Users in the left pane.

b. Select Users.

c. Select the alias of a user.

d. Select Edit > Message Settings.

e. Check Mark Secure in Unidentified Callers Message Security to mark messages that are left for this user by unidentified callers as secure.