Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)
Operating Your Phone
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Operating Your Phone

Contents

Operating Your Phone

This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features.


Note


Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information.


Soft Key Descriptions

Your Cisco IP Phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.


Note


Soft key availability depends on the system configuration and this is not the complete list of the soft keys.


Soft Key

Function

Answer

Answers an incoming call.

CallBack

Notifies callers that the called line is available.

CFwdAll

Forwards all calls.

CallPark

Stores an active call temporarily to a parking number.

Cancel

Cancels the last selection.

Clear List

Clears the entire call history on the phone.

Confrn

Connects callers to a conference call.

Delete

Deletes call records from call history.

Dial

Dials the displayed number.

DND

Enables and disables the audio and visual indication of an incoming call.

Edit

Edits an entry.

Exit

Exits from the current selection.

GPickup

Allows you to answer a call on a phone that is outside your call pickup group.

Hlog

Provides load sharing of calls from the main directory.

I-Divert

Transfers a ringing, connected, or held call directly to a voice messaging system.

Join

Joins a call established on a different line into a conference.

LiveRcd

Records a call.

Missed Calls

Lists all the missed calls.

More

Scrolls through additional options (for example, use the More soft key to locate the DND soft key).

NewCall

Opens a new line on the speakerphone to place a call.

Return

Returns to the previous screen.

Resume

Resumes a call.

Pickup

Allows answering a phone that is ringing on a co-worker’s phone.

Transfer

Transfers an active call.

ViewDetails

Shows call details.

Answer a Call

Procedure
    Step 1   Lift the handset.
    Step 2   If you are using a headset, press the Headset button.
    Step 3   If you are using the speakerphone, press the Answer soft key or the Speaker button.
    Step 4   If necessary, press the line button to select between incoming calls.

    Auto Answer

    Auto Answer connects incoming calls automatically after a default timeout and works with either the speakerphone or headset.

    Busy Lamp Field

    Busy Lamp Field (BLF) allows configuring a directory number that a user can monitor for incoming calls. When the directory number receives an incoming call, the system alerts the monitoring user, who can then pick up the call.

    Call Back

    Call Back provides an audio and visual alert on the phone when a busy or unavailable party becomes available.

    Call Back, which is available as a soft key, may also be available as a feature button. See your system administrator for additional information.

    Set up a Call Back Notification

    Procedure
      Step 1   Press the Callback soft key while listening to the busy tone or ring sound.
      Step 2   A confirmation screen displays on the phone.
      Step 3   Press the Exit soft key to exit from the confirmation screen.
      Step 4   Your phone alerts you when the line is free.
      Step 5   Press the Redial hard key to place the call again.

      Call History

      Call History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one. (If your phone has multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from the history.)

      In the Call History screen, the line information, such as “Line: 5623,” is shown in the upper right corner to indicate the line name or number for which the call history is displayed.

      For each call record or call group, an icon to the left of the caller ID shows the call type:

      • Received—
      • Placed—
      • Missed—

      If the caller ID is unavailable, “Unknown” is displayed, and the phone number is listed.

      Calls for the same caller ID and phone number are grouped together only if they occur in chronological order and do not have calls associated . For each group, the time of the latest call and the number of calls, such as “(3),” are displayed:

      • Incoming (Received) and outgoing (Placed) calls are grouped together.
      • Missed calls are grouped together in a separate group.

      For each individual card record or call group, the phone number is listed in blue and is contact sensitive for touch dialing.

      Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list.

      A (plus) + symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator.

      Clear Call History

      Procedure
        Step 1   Press the Applications button .
        Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
        Step 3   Select All Lines or the line that you want to view.
        Step 4   Press the Clear soft key. (You may need to press the More soft key first.)
        Step 5   Press the Delete soft key to delete the Call History screen or press the Cancel soft key to go back to the Call History screen.

        Delete a Call Record From Call History

        Procedure
          Step 1   Press the Applications button .
          Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
          Step 3   Select All Lines or the line that you want to view.
          Step 4   Highlight the call you want to delete.
          Step 5   Press the Del Call soft key. (You may need to press the More soft key first.)
          Step 6   Press the Delete soft key to delete the call or press the Cancel soft key to go back to the Call History screen.

          Edit Number From Call History

          Procedure
            Step 1   Press the Applications button .
            Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
            Step 3   Select All Lines or the line that you want to view.
            Step 4   Highlight the call you want to edit.
            Step 5   Press the EditDial soft key. (You may need to press the More soft key first.)
            Step 6   Press the Forward Arrow soft key to move the cursor to the right and press the Backward Arrow soft key to move the cursor to the left.
            Step 7   Press the Back Delete soft key to delete numbers.
            Step 8   Press the Dial soft key to dial the edited number.
            Step 9   Press the Back soft key to return to the Call History screen.

            Filter Call History

            Procedure
              Step 1   Press the Applications button .
              Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
              Step 3   To sort calls for a specific phone line, select All Lines or the line that you want to view.
              Step 4   To sort by missed calls for the selected line, select the Missed soft key.

              The Call History screen displays only the missed calls on the selected line.

              Step 5   To view all calls in the Call History screen, press the All Calls soft key.
              Step 6   Press the Exit soft key to return to the Call History screen.

              Place a Call from Call History

              Procedure
                Step 1   Press the Applications button .
                Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
                Step 3   Select All Lines or the line that you want to view.
                Step 4   From the Call History screen, highlight the call you want to dial and perform one of the following:
                • Press the New Call soft key.
                • Press the line key.
                • Pick up the handset.
                • Press the Speaker or Headset button.

                View Call History

                Procedure
                  Step 1   Press the Applications button .
                  Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
                  Step 3   Select All Lines or the line that you want to view.
                  Step 4   Press the Exit soft key to return to the Call History screen.

                  View Call Record Details

                  Procedure
                    Step 1   Press the Applications button.
                    Step 2   Select Call History (use the Navigation pad and Select button to scroll and select).
                    Step 3   Select a call record or group and press the ViewDetails soft key (you may need to press the More soft key first).
                    • For each individual call, the Details screen displays the line information in the upper right corner, such as “Line: 5782,” and the call name, call number, alternate number (if available), call disposition (call type), call duration, and time of the call.
                    • For each call group, the details shown are the same as for an individual call. The only difference is that the multiple call-related information is shown, such as call disposition (call type), call duration, and time of call, because this is a group of calls (Placed/Received or Missed). (In a group of Missed calls, individual records show no call duration.)
                    • For each multiparty or hunt group call, the Details screen displays the line information in the upper right corner. For the caller ID and number listed at the top of the screen, the call name, call number, alternate number, and as applicable, the hunt group information, if available.
                    Step 4   Press the Return soft key to return to the Call History screen.
                    Step 5   Press the Exit soft key to return to the Applications screen.
                    Step 6   While on a connected call, press the ViewDetails soft key to show the Call Details screen. This screen displays single call information and call duration and is updated each second.

                    Call Forward

                    Call Forward feature allows redirecting incoming calls to another directory number. Call forward options include the following:

                    • Call Forward All
                    • Call Forward Busy
                    • Call Forward No Answer
                    • Call Forward No Coverage

                    Call Forward is available as a soft key. See your system administrator for additional information.

                    Call Forward All (Forward calls, Missed calls, and Voicemail)

                    Call Forward allows you to forward calls.

                    Procedure
                      Step 1   Press the Forward All soft key.
                      Step 2   Enter the number to forward.
                      Note   

                      If forward is turned on and there are unheard voicemails, the white “call forward” icon with a red background is shown.


                      Call Park

                      Call Park allows you to park (temporarily store) a call you receive on your phone, which you can then retrieve from another phone (for example, a phone at a co-worker’s desk or in a conference room).

                      There are two ways you can park a call:

                      1. Park—Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager Express system.
                      2. Directed Call Park—Allows you to park and retrieve an active call in two different ways:
                        1. Assisted Directed Call Park—Allows you to park an active call by pressing a line button, which your system administrator sets up as a speed dial line. With this type of directed call, you can monitor the status of the line (in-use, idle, or in Do Not Disturb state) using Line Status indicators.
                        2. Manual Directed Call Park—Allows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up. You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator), then dialing the Directed Call number you used to park the call.

                      Your system administrator sets up either the Directed Call Park or Park feature on your phone, but not both.

                      Call Pickup

                      Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone.

                      There are three ways you can pick up a call:

                      1. Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
                      2. Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:
                        • Using a group pickup number (provided by your system administrator)
                        • Dialing the ringing phone’s number.
                      3. Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

                      Note


                      Your system administrator sets up the call pickup group you are in and the Pickup soft keys depending on your call-handling needs and work environment.

                      Your system administrator may also change the function of the Pickup key to operate as Directed Pickup of a specific extension instead of local group pickup. In this configuration, the calls from you local group can be picked up by pressing the GPickUp key followed by the Star key.


                      Directed Call Pickup

                      Allows answering a call that is ringing on a particular directory number.

                      Group Pickup

                      Allows you to answer a call that is ringing on a directory number in another group.

                      Call Recording

                      Allows to record a call via the LiveRcd soft key.

                      Call Waiting

                      If you are on a call when a second call comes in, Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including:

                      • Call waiting tone (single beep)
                      • An amber flashing line button

                      Note


                      If the two calls were placed on hold, when you press the line key, the call that is highlighted will be resumed. This is the only time that the line key function maps to the highlighted session.


                      Use one of the following methods to receive the call:

                      • Press the line key LED.
                      • Press the Answer soft key.
                      • Press the Select hard key.

                      To swap between the two calls, you can use one of the following methods:

                      • Press the line key LED.
                      • Press the Resume soft key.
                      • Press the Select hard key.

                      Conference

                      Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature.

                      • To conference a second person into an existing call, press the Conference soft key or hard key. This opens up a space below the existing call on the same line, so you can enter the new number of the person to conference in.
                      • To dial the consult party, while ringing or once connected, you can press the Conference soft key or hard key to conference the two calls together.

                      Conflist

                      This feature allows displaying a conference list on participating phones when the ConfList soft key is pressed during a conference call. As participants join the conference, they get added to the top of the conference list. The conference list provides the conference status, as well as the security status for each participant to identify participants that are not encrypted.

                      The conference list displays the following security icons:

                      • nonsecure
                      • authenticated
                      • encrypted
                      • held

                      The conference initiator can use the conference list to eject participants with a low security status.

                      Distinctive Ring

                      You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

                      Do Not Disturb

                      The Do Not Disturb (DND) feature enables and disables the audio and visual indication of an incoming call or directly redirects the call to the voice messaging system.

                      DND allows you to:

                      • Alert—If a call comes in, the ringer is turned off, but the user can set an alerting message to appear in the LCD display or use the default incoming call indication used for all calls. Also, the Line LED alerts accordingly.
                      • Reject—If a call comes in, ringer and display alerting are both turned off and the call is sent directly to the voicemail.

                      Turn DND On and OFF

                      Procedure
                        Step 1   Press the DND button to turn on DND.

                        Visual confirmation displays briefly.

                        Step 2   Press the button again to turn off DND.

                        Visual confirmation displays briefly.


                        Hold/Resume a Call

                        Procedure
                          Step 1   Press the Hold button.
                          Step 2   Press the Resume soft key or the flashing green line button to resume the call.
                          Step 3   If your phone supports multiple lines, you can use line buttons to swap between holding and active calls.

                          Example:If you have a holding call on Line 1 and an active call on Line 2, pressing the Line 1 button makes the Line 1 call active (resumes it from hold) and automatically puts the Line 2 call on hold.

                          Hold Reversion

                          Hold Reversion limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user by informative tones periodically if not resumed yet.

                          Hunt Group

                          Hunt groups are used to share the call load in organizations that receive a large number of incoming calls.

                          Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone. If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls, and you can sign out of the group when you want to prevent calls from ringing on your phone.

                          Sign In and Out of a Hunt Group

                          Procedure
                            Step 1   Press the Hunt Group line button to sign in.

                            Visual confirmation displays briefly.

                            Step 2   Press the button again to sign out.

                            Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone.


                            Immediate Divert

                            Immediate Divert allows transferring a ringing, connected, or held call directly to a voice messaging system. When a call is diverted, the line becomes available to make or receive new call.

                            Immediate Divert Enhanced

                            Immediate Divert Enhanced allows transferring of incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.

                            Intercom

                            Intercom allows you to place a call to a predefined recipient. The recipient auto-answers the call in speakerphone mode with mute activated. This sets up a one-way voice path between you and the recipient so you can deliver a short message, regardless of whether the recipient is busy or idle.

                            Missed Call

                            When there are missed calls on the phone, an indicator for missed call info will appear next to the line info. Upon viewing Call history > Missed calls, the indicator icon should disappear. The missed call indicator is always shown as long as the focus is not on that line.

                            Mute a Call

                            Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Video Mute allows you to block video for your camera so that you can see other parties on the video call, but they cannot see you.

                            To mute a call:

                            • While on a call, press the Mute button . The Mute button lights, indicating that the other party cannot hear you.

                            To deactivate the mute function, do one of the following:

                            1. Press the Mute button again.
                            2. Lift the handset if you are using mute with your speaker phone.

                            Note


                            The Mute feature does not generate music or a tone.


                            On-hook Predialing

                            This feature allows dialing a number without going off hook first.

                            Procedure
                              Step 1   Enter or speed-dial a phone number.

                              The On-Hook Dialing screen displays.

                              Step 2   Press Call. If you are specifying an Abbreviated Dial, enter the abbreviated number.
                              Step 3   Press Speed Dial.
                              Step 4   Lift the handset or press the Speaker or Headset button.

                              Phone Applications

                              Phone applications allow you to access the following:

                              1. Accessories
                              2. Administrator Settings (for system administrators only)
                              3. Address Book
                              4. Call History
                              5. Phone Information
                              6. Preferences
                              7. Services
                              8. Upgrade Screen

                              Phone Contact

                              The Cisco Unified IP Phone 8941 and 8945 provide you with access to corporate and personal contacts.

                              You may see other directories listed in Contacts. For more information, see your system administrator.

                              Corporate Directory

                              The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.

                              You can dial calls from your corporate directory:

                              • When you are not on another call
                              • When you are on another call

                              Search for and Dial a Contact

                              Procedure
                                Step 1   Press the Contacts button.
                                Step 2   Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.)
                                Step 3   Select one or both of the following search criteria to search for a co-worker:
                                • First Name
                                • Last Name
                                Step 4   Enter the search criteria information.
                                Step 5   Press the Submit soft key.
                                Step 6   Select a contact.
                                Step 7   To dial, perform any of these actions:
                                • Press the Dial soft key.
                                • Press the Select button.
                                • Press the number that is displayed in the upper right-hand corner of the contact label.
                                • Press the Speaker button.
                                • Press the Headset button.
                                • Pick up the handset.

                                Search for and Dial a Contact While on a Call

                                Procedure
                                  Step 1   Press the Contacts button.
                                  Step 2   Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.)
                                  Step 3   Select one or both of these search criteria to search for a co-worker:
                                  • First Name
                                  • Last Name
                                  Step 4   Enter the search criteria information.
                                  Step 5   Press the Dial soft key. The first call gets automatically put on hold while the second call gets dialed.

                                  Personal Directory

                                  The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast dialing.

                                  There are two ways you can set up and maintain your personal directory:

                                  1. Phone—Using your phone, you can:
                                    1. Set up and use Personal Directory
                                    2. Assign and use fast-dial codes
                                  2. User Options Web Pages—Using User Options web pages, you can also set up and use your personal directory.

                                  Add a Personal Directory Entry

                                  Procedure
                                    Step 1   Press the Contacts button.
                                    Step 2   Sign in to Personal Directory.
                                    Step 3   Select Personal Address Book.

                                    The Search for an entry screen displays.

                                    Step 4   Press the Submit soft key.
                                    Step 5   Press the Newsoft key (you may need to press the More soft key first).
                                    Step 6   Enter the nickname information (you can also enter a name).
                                    Step 7   Press the Phones soft key and enter the phone numbers.

                                    Include any required access codes such as a 9 or 1.

                                    Step 8   Press the Submit soft key to add the entry to your personal directory.

                                    Dial a Number from Personal Directory

                                    Procedure
                                      Step 1   Press the Contacts button.
                                      Step 2   Sign in to Personal Directory.
                                      Step 3   Select Personal Address Book and search for an entry.
                                      Step 4   Select the personal address book entry that you want to dial.
                                      Step 5   Press the Dial soft key.

                                      Delete a Personal Directory Entry

                                      Procedure
                                        Step 1   Press the Contacts button.
                                        Step 2   Sign in to Personal Directory.
                                        Step 3   Select Personal Address Book and search for an entry.
                                        Step 4   Press the Select soft key.
                                        Step 5   Press the Edit soft key.
                                        Step 6   Press the Delete soft key (you may need to press the More soft key first).
                                        Step 7   Press the OKsoft key to confirm the deletion.

                                        Edit a Personal Directory Entry

                                        Procedure
                                          Step 1   Press the Contacts button.
                                          Step 2   Sign in to Personal Directory.
                                          Step 3   Select Personal Address Book and search for an entry.
                                          Step 4   Press the Select soft key.
                                          Step 5   Press the Edit soft key.
                                          Step 6   Modify the entry information.
                                          Step 7   Press the Phones soft key to modify a phone number.
                                          Step 8   Press the Update soft key.

                                          Search for an Entry in Personal Directory

                                          Procedure
                                            Step 1   Press the Contacts button.
                                            Step 2   Sign in to Personal Directory.
                                            Step 3   Select Personal Address Book.
                                            Step 4   Select one or all the following criteria to search for an entry:
                                            • Last Name
                                            • First Name
                                            • Nickname
                                            Step 5   Enter the search criteria information and then press the Submit soft key. The name displays.

                                            Sign In and Out of Personal Directory

                                            Procedure
                                              Step 1   Press the Contacts button.
                                              Step 2   Select Personal Directory (use the Navigation pad and Select button to scroll and select).
                                              Step 3   Enter your user ID and PIN (provided by your system administrator).
                                              Step 4   Press the Submit soft key.
                                              Step 5   Select Log Out.
                                              Step 6   Press the Select soft key.
                                              Step 7   Press the OK soft key to sign out.

                                              You are logged out automatically after a certain amount of time. This time limit can vary. For more information, see your system administrator.

                                              Place a Call

                                              Use one of the following methods to place a call:

                                              • Lift the handset and dial the number.
                                              • Dial the number, and then lift the handset.
                                              • Dial the number, and then press the Dial soft key.
                                              • Dial the number, and then press the Speaker button.
                                              • Press the line button for your extension, and then dial the number.
                                              • Press the Speaker button , and then dial the number.
                                              • Press the New Call soft key, and then dial the number.
                                              • If you are using a headset, press the Headset button , and then dial the number.
                                              • Dial the number, and then press the Headset button .
                                              • If you have established speed-dial numbers, press a Speed-dial button.
                                              • If you have selected a number from a directory, press the New Call soft key.
                                              • If you have selected a number from a directory, press the Line / Headset / Speaker button.

                                              Privacy

                                              Privacy allows you to prevent others who share your line from seeing information about your calls.

                                              Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines.

                                              Preferences

                                              1. Ringtone
                                              2. Brightness
                                              3. Bluetooth
                                              4. Camera Settings

                                              Redial a Number

                                              To redial the most recently dialed number:

                                              • Lift the handset and press the Redialsoft key.
                                              • Press the Redial soft key to make a call using a speakerphone or headset.
                                              • To place the call on a particular phone line, get a dial tone on that line, then press the Redial softkey.

                                              Ring Setting

                                              You can change the ring setting per line.

                                              Procedure
                                                Step 1   On your User Options web page, choose User Options > Device.
                                                Step 2   Select a phone from the Name drop-down menu.
                                                Step 3   Click Line Settings.
                                                Step 4   If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.
                                                Step 5   In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone Active) from the drop-down menus. The options are:
                                                • Use System Default
                                                • Disable
                                                • Flash Only
                                                • Ring Once
                                                • Ring
                                                • Beep Only [this option is only available for Ring Setting (Phone Active)]
                                                Step 6   Click Save.

                                                Shared Lines

                                                Shared lines allow you to use one phone number for multiple phones.

                                                You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager.

                                                You or your co-worker can join a call on the shared line using the Barge feature. Barge converts the call into a conference. To barge, press the red session button for the remote in-use call on the shared line.

                                                For example, if you share a line with a co-worker,

                                                • When a call comes in on the shared line:
                                                  • Your phone rings and the line button flashes amber.
                                                  • Your co-worker’s phone rings and the line button flashes amber and either you or your coworker can answer the call.
                                                • When your co-worker has a call on the shared line:
                                                  • The Shared Line button on your phone appears solid red to indicate that the line is in-use remotely.
                                                  • Your co-worker’s call displays on your screen (unless your co-worker has Privacy enabled).
                                                • If you answer the call:
                                                  • Your line button turns green.
                                                  • Your co-worker’s line button turns red.When button is red, that line cannot be used to barge in on the call or used to make another call.
                                                • If you put the call on hold:
                                                  • Your line button flashes green
                                                  • Your co-worker’s line button flashes red.
                                                • When the line flashes red, your co-worker can pick up the call.

                                                Silent Monitoring and Recording

                                                The Silent Monitoring and Recording feature allows you to monitor and record calls if desired. Your system administrator enables this feature, which can be set up for automatic recording of calls or recording of calls on a per-call basis. Users may hear notification tones during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not hear the notification tones.

                                                For more information, see your system administrator.

                                                Speed Dial

                                                Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on your setup, your phone can support the following speed-dial features:

                                                • Speed-Dial Buttons—Allows you to quickly dial a phone number from one or more line buttons set up for speed dialing.
                                                • Speed-Dial Codes—Allows you to dial a phone number from a code (sometimes referred to as abbreviated dialing).
                                                • Fast Dials—Allows you to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries.

                                                Place a Call with a Speed-Dial Button

                                                Before you can use the speed-dial buttons on your phone, you must set up speed dial on your User Options Web pages. To place a call, press the Speed-dial button on the left side of your phone.

                                                Switching Between Calls on Different Lines

                                                If you are active on a call and you want to resume a call on another line, press the line key for that line. If there was only one call on that line, then the call would be immediately resumed. If there was more than one call on the line, then you would need to select the call to resume.

                                                Transfer a Call

                                                Transfer allows you to redirect a connected call from your phone to another number.

                                                Video Calls

                                                Whenever you are connected to a call and either of you is transferring video, the video automatically shows up in your screen. You can see the person in the other end (remote party) and you can also see yourself on the screen.

                                                The following are the functionality found within the video calling feature, either in the form of soft keys or hard keys:

                                                • PIP—The PIP soft key is represented by an icon. The icon has 5 states (Right bottom, Right top, Left top, Left bottom, and PIP off) and pressing the soft key executes the displayed PIP state and updates the icon to reflect the next PIP state. The PIP soft key is a sticky setting and the state is remembered across sessions.
                                                • Swap—Toggles the views in the PIP view. The Swap soft key is grayed out when PIP is off.
                                                • Minimize Video—Takes you to the Call UI Screen. You can view the video again by selecting the Show Video soft key in the Call UI. When in the Call UI screen and the user is transmitting video, it is indicated by an icon in the call session.
                                                • Video Mute—Press the Video Mute hard key to mute the video.
                                                • Self-view Video—Press the Self-view Video soft key to preview or self-view the user.
                                                • Video UI and Conference/Transfer Initiation—Press the Conference hard key to initiate a conference.

                                                To access video settings:

                                                Procedure
                                                  Step 1   Press the Applications button.
                                                  Step 2   Select Preferences > Camera settings.

                                                  Voicemail

                                                  When there are voicemails, the voicemail icon is shown. When the user listens to the voicemail, the indicator goes away and is then replaced by the missed call indicator.

                                                  The following is the priority between missed call, voicemail, and the forward icon. Only one of the three icons is shown next to the line at one time.

                                                  1. Forward Calls (highest priority)
                                                  2. Voicemail
                                                  3. Missed Calls (lowest priority)