Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco�Unified�Communications�Manager�Express�Version�9.0�(SIP)
Operating Your Phone
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Operating Your Phone

Contents

Operating Your Phone

This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features.


Note


In the Cisco Unified Communications Manager Express mode, Cisco IP Phone models 6921, 6941 and 6945 only supports one call per button. It is recommended to configure the dn as dual-line dn and the huntstop channel under the dn. The second channel on the dn can only be used for call transfer or conference.



Note


Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information.


Soft Key Descriptions

Your Cisco IP Phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.


Note


Soft key availability depends on the system configuration and this is not the complete list of the soft keys.


Soft Key

Function

All calls

Lists all calls.

Answer

Answers an incoming call.

Backspace - <<X

Navigates to edit characters. Use the backspace soft key to erase digits that you entered incorrectly.

Cfwdall

Forwards calls on your phone to another number.

Cancel

Cancels the last selection.

Clear

Clears directory history.

Call History

Provides call history.

Conf

Connects callers to a conference call.

Confrn

Initiaties an ad-hoc conference.

Conflist

Lists current participants in the call.

Details

Provides caller id details.

Delete

Deletes the selected number.

Dial

Dials the displayed number.

EditDial

Selects a number and activates the cursor for editing.

EndCall

Ends the current call.

Exit

Exits from the current selection.

Fwd all

Forwards all calls.

Fwd Off

Sets call forwarding off.

Gpickup

Answers a call on a phone that is outside your call pickup group.

Hold

Places an active call on hold. Resumes call on hold.

Ignore

Returns to main screen.

Meetme

Initiates a Meetme conference.

Missed

Lists all the missed calls.

More

Scrolls through additional soft key options (for example, use the More soft key to locate the DnD soft key).

New Call

Opens a new line on the speakerphone to place a call.

Ok

Confirms the selection.

Park

Forwards calls to a location from which calls can be retrieved by anyone in the system.

Pickup

Answers a call that is ringing on another phone within your call pickup group.

Redial

Redials last number dialed.

Remove

Removes last participant in a Meetme conference call.

RmLstC

Drops the last added participant in a ad-hoc conference.

Resume

Returns to active call.

Search

Initiates a search in local directory.

Transfer

Transfers the active call.

Update

Refreshes or updates the list.

Access Services

Procedure
    Step 1   Press the Applications button .
    Step 2   Select Services. (Use the Navigation bar and button to scroll and select.)
    Step 3   Highlight the service you want to access.
    Step 4   Press the Select soft key, or press the Exit soft key to return to the Applications screen.

    Ad-hoc Conference

    An Ad-hoc conference is unscheduled and it happens when the conference creator adds a third party into the call.

    Procedure
      Step 1   Press the Conference button to place caller A on hold.
      Step 2   Place the call to caller B.
      Step 3   Press the Conference button again to connect all three parties to the conference bridge.

      The phone display will show “Conference” as the remote party ID.

      The conference creator or participant can repeat the consultation and add more parties into the call.


      There are three types of Ad-hoc conference:

      1. Consultative conference—The conference creator commits after consultative party has been connected.
      2. Early conference—The conference creator commits while consultative party is ringing.
      3. Connected conference—The conference creator joins two pre-existing active calls.

      If there are only two parties remaining in an ad-hoc conference, and if the conference is configured to stay, it will fall back to a point-to-point call and the conference bridge resource will be released.


      Note


      Consultative conference is the only one supported in this release.


      Adjust the Display Contrast

      The default contrast level setting is 50%.

      Procedure
        Step 1   Press the Applications button .
        Step 2   Select Preferences. (Use the Navigation bar and button to scroll and select.)
        Step 3   Select Contrast.
        Step 4   To increase contrast, press the up arrow on the Navigation button. To decrease contrast, press the down arrow.
        Step 5   Press the Save soft key to set the contrast level, or press the Cancel soft key to exit.

        Adjust the Ring Volume

        • During a call, press the + or - on the VOLUME button to respectively increase or decrease the volume.
        • Press the + or - on the VOLUME button while the handset is in its cradle and the phone is idle.

        Answer a Call

        Procedure
          Step 1   Lift the handset.
          Step 2   If you are using a headset, press the Headset button.
          Step 3   If you are using the speakerphone, press the Answer soft key or the Speaker button.
          Step 4   If necessary, press the line button to select between incoming calls.

          Auto Answer

          Auto Answer prompts your phone to automatically answer incoming calls after one ring.

          Your system administrator sets up Auto Answer to work either with your speakerphone or headset.

          Procedure
            Step 1   Keep the headset button illuminated when the phone is idle. Otherwise, calls ring normally and you must manually answer them.
            Step 2   To keep the headset button illuminated, use a line button or soft keys (instead of the headset button) to go off-hook and on-hook and to place and end calls.
            Step 3   Keep the handset in the cradle and the headset button unlit. Otherwise, calls ring normally and you must manually answer them.

            cBarge

            The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line.

            Call History

            This feature allows you to view call history information on your phone.

            Clear Call History

            Procedure
              Step 1   Press the Applications button .
              Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
              Step 3   Select All Lines or the line that you want to view.
              Step 4   Press the Clear soft key. (You may need to press the More soft key first.)
              Step 5   Press the Delete soft key to delete the Call History screen or press the Cancel soft key to go back to the Call History screen.

              Edit Number From Call History

              Procedure
                Step 1   Press the Applications button .
                Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
                Step 3   Select All Lines or the line that you want to view.
                Step 4   Highlight the call you want to edit.
                Step 5   Press the EditDial soft key. (You may need to press the More soft key first.)
                Step 6   Press the Forward Arrow soft key to move the cursor to the right and press the Backward Arrow soft key to move the cursor to the left.
                Step 7   Press the Back Delete soft key to delete numbers.
                Step 8   Press the Dial soft key to dial the edited number.
                Step 9   Press the Back soft key to return to the Call History screen.

                Delete a Call Record From Call History

                Procedure
                  Step 1   Press the Applications button .
                  Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
                  Step 3   Select All Lines or the line that you want to view.
                  Step 4   Highlight the call you want to delete.
                  Step 5   Press the Del Call soft key. (You may need to press the More soft key first.)
                  Step 6   Press the Delete soft key to delete the call or press the Cancel soft key to go back to the Call History screen.

                  Filter Call History

                  Procedure
                    Step 1   Press the Applications button .
                    Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
                    Step 3   To sort calls for a specific phone line, select All Lines or the line that you want to view.
                    Step 4   To sort by missed calls for the selected line, select the Missed soft key.

                    The Call History screen displays only the missed calls on the selected line.

                    Step 5   To view all calls in the Call History screen, press the All Calls soft key.
                    Step 6   Press the Exit soft key to return to the Call History screen.

                    Place a Call from Call History

                    Procedure
                      Step 1   Press the Applications button .
                      Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
                      Step 3   Select All Lines or the line that you want to view.
                      Step 4   From the Call History screen, highlight the call you want to dial and perform one of the following:
                      • Press the New Call soft key.
                      • Press the line key.
                      • Pick up the handset.
                      • Press the Speaker or Headset button.

                      View Call History

                      Procedure
                        Step 1   Press the Applications button .
                        Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
                        Step 3   Select All Lines or the line that you want to view.
                        Step 4   Press the Exit soft key to return to the Call History screen.

                        View Call Record Details

                        Procedure
                          Step 1   Press the Applications button .
                          Step 2   Select Call History. (Use the Navigation bar and button to scroll and select.)
                          Step 3   Select All Lines or the line that you want to view.
                          Step 4   Select a call record.
                          Step 5   Press the Details soft key. (You may need to press the More soft key first.)
                          Step 6   Press the Back soft key to return to the Call History screen.

                          Call Forward All

                          Call Forward All allows you to forward calls on your phone to another number.

                          For your primary line, you can set up Call Forward All directly on your phone. For all other lines—or to access Call Forward All remotely—go to your User Options web pages.

                          There are two types of call forwarding features that your system administrator might set up on your phone:

                          1. Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
                          2. Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages.

                          When forwarding calls from your phone:

                          • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
                          • Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.
                          • Your system administrator can set up other call forward options that:
                            • Allow calls placed from the call forward target number to your phone to ring through, rather than be forwarded.
                            • Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain.

                          Call Park

                          Call Park allows you to park (temporarily store) a call you receive on your phone, which you can then retrieve from another phone (for example, a phone at a co-worker’s desk or in a conference room).

                          There are two ways you can park a call:

                          1. Park—Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager Express system.
                          2. Directed Call Park—Allows you to park and retrieve an active call in two different ways:
                            1. Assisted Directed Call Park—Allows you to park an active call by pressing a line button, which your system administrator sets up as a speed dial line. With this type of directed call, you can monitor the status of the line (in-use, idle, or in Do Not Disturb state) using Line Status indicators.
                            2. Manual Directed Call Park—Allows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up. You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator), then dialing the Directed Call number you used to park the call.

                          Your system administrator sets up either the Directed Call Park or Park feature on your phone, but not both.

                          Park and Retrieve a Call Using Call Park

                          Call park allows you to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system.


                          Note


                          Contact your system administrator for your call park slot number.


                          Procedure
                            Step 1   During a call, press the Park soft key, then hang up.

                            For the duration of the call, your phone displays the call park number where the system stored the call.

                            Step 2   Retrieve the call from any other Cisco Unified IP Phone in your network by entering the call park number.

                            If you do not retrieve the call within a certain amount of time (set by your system administrator), a reminder tone will sound on your phone, at which time you can resume the call by pressing the Resume soft key or by retrieving it from another phone.

                            If you do not retrieve or resume the call within a specified amount of time (set by your system administrator) after the reminder tone, the call will be directed to another destination (set up by your system administrator), such as voicemail.


                            Park and Retrieve a Call using Assisted Direct Call Park

                            This feature is supported only in Cisco Unified IP Phone 6941, 6945, and 6961.

                            Procedure
                              Step 1   During a call, press the Transfer button .
                              Step 2   Press the Directed Call Park line button.
                              Step 3   Press the Transfer button .

                              You have a limited time to retrieve the parked call before it reverts to ringing at the original number.

                              Step 4   Retrieve the call as follows:
                              • Dial the retrieval park-slot extension.
                              • Dial the Directed Call number.


                              Example:If the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789.

                              Park and Retrieve a Call Using Manual Directed Call Park

                              Procedure
                                Step 1   During a call, press the Transfer button .
                                Step 2   Enter the Directed Call number where you will park the call.
                                Step 3   Press Transfer to finish parking the call, then hang up.

                                You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

                                Step 4   Retrieve the call from any other Cisco Unified IP Phone in your network as follows:
                                • Dial the retrieval park-slot extension.
                                • Dial the Directed Call number.


                                Example:

                                If the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789.


                                Call Pickup

                                Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone.

                                There are two ways you can pick up a call:

                                1. Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
                                2. Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:
                                  • Using a group pickup number (provided by your system administrator)
                                  • Dialing the ringing phone’s number.
                                3. Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

                                Note


                                Your system administrator sets up the call pickup group you are in and the Pickup soft keys depending on your call-handling needs and work environment.

                                Your system administrator may also change the function of the Pickup key to operate as Directed Pickup of a specific extension instead of local group pickup. In this configuration, the calls from you local group can be picked up by pressing the GPickUp key followed by the Star key.


                                Answer a Call Using Pickup

                                Procedure
                                  Step 1   Press the PickUp soft key to transfer a ringing call within your pickup group to your phone.
                                  Step 2   Perform the following steps if you have multiple lines and want to pick up the call on a non-primary line.
                                  1. Press the desired line button.
                                  2. Press PickUp.

                                    If your phone supports auto-pickup, you are connected to the call.

                                    If the call rings, press the Answer soft key to connect to the call.


                                  End a Call

                                  • Hang up the handset.
                                  • If you are using a headset, press the Headset button or the EndCall soft key.
                                  • If you are using a speakerphone, press the Speaker button or the EndCall soft key.

                                  Extension Mobility

                                  Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you.

                                  Enable Extension Mobility

                                  Procedure
                                    Step 1   Press the Applications button .
                                    Step 2   Select My Phone App. (Use the Navigation bar and button to scroll and select.)
                                    Step 3   Select EM Service (name will vary).
                                    Step 4   Enter your user ID and PIN (provided by your system administrator).
                                    Step 5   If prompted, select a device profile.
                                    Step 6   To sign out, press the Applications button.
                                    Step 7   Select My Phone App.
                                    Step 8   Select EM Service (name will vary).
                                    Step 9   When prompted to sign out, press the Yes soft key.

                                    Establish/End a Conference Call

                                    Your system administrator must configure the system for a three-party or eight-party ad-hoc conference.

                                    Procedure
                                      Step 1   During a call, press the Conference button to open a new line and put the first party on hold.
                                      Step 2   Place a call to another number.
                                      Step 3   Press Conference button again to add the new party to the call.
                                      Step 4   Perform any of the following steps to end a conference call:
                                      • Hang up the handset, or press the Cancel soft key.
                                      • Depending on the configuration, when the conference call initiator disconnects, the conference call terminates.
                                      • To end the conference and remain connected to the most recent call, press the Conf soft key. The older call is placed on hold.

                                      Forward All Calls

                                      Procedure
                                        Step 1   Press the Fwd All soft key.

                                        You will hear a confirmation beep.

                                        Step 2   Dial the number to which you want to forward all your calls. Dial the number exactly as if you were placing a call to that number. Remember to include locally required prefix numbers.

                                        The phone display is updated to show that calls will be forwarded.

                                        Step 3   To cancel call forwarding, press the Fwd Off soft key.

                                        Hold/Resume a Call

                                        Procedure
                                          Step 1   Press the Hold button.
                                          Step 2   Press the Resume soft key or the flashing green line button to resume the call.
                                          Step 3   If your phone supports multiple lines, you can use line buttons to swap between holding and active calls.

                                          Example:If you have a holding call on Line 1 and an active call on Line 2, pressing the Line 1 button makes the Line 1 call active (resumes it from hold) and automatically puts the Line 2 call on hold.

                                          Intercom

                                          Intercom allows you to place and receive one-way calls using a dedicated intercom line.

                                          When you place an intercom call, the recipient’s phone auto-answers with mute activated (whisper) and broadcasts your message through the recipient’s speakerphone—or through the headset or handset, if one of these devices is active.

                                          After receiving the intercom call, the recipient can initiate two-way audio (connected) to continue the call.

                                          Place an Intercom Call

                                          Procedure
                                            Step 1   Press the Intercom button.

                                            If your phone auto-dials the intercom code, begin speaking after the alert tone. Otherwise, go to Step 2.

                                            Step 2   Enter the intercom code and begin speaking after the alert tone.

                                            Receive an Intercom Call

                                            When you receive an intercom call, you hear an intercom-alert tone and your phone auto-answers the call. Any current call activity that you are engaged in continues simultaneously, but the intercom caller cannot hear you.

                                            To speak to the intercom caller, press the active Intercom button.

                                            Manage Call Waiting

                                            If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone.

                                            To answer the new call on the same line:

                                            1. Press the line button to go to the other call.
                                            2. Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.

                                            To return to the original call:

                                            1. Press the line button to go to the other call.
                                            2. Press the Resume soft key to reconnect to the call.

                                            Note


                                            Unanswered calls are routed to your voicemail system (if available).


                                            Mobility

                                            Mobility allows you to transfer a call from an IP Phone to your mobile phone.


                                            Note


                                            Contact your system administrator to enable/disable the mobility feature on your IP Phone.


                                            Procedure
                                              Step 1   Select Mobility soft key while on an active call.
                                              Step 2   Select Send call to mobile.

                                              The call will be transferred to your mobile phone.


                                              Mute a Call

                                              To mute a call:

                                              • While on a call, press the Mute button . The Mute button lights, indicating that the other party cannot hear you.

                                              To deactivate the mute function, do one of the following:

                                              1. Press the Mute button again.
                                              2. Lift the handset if you are using mute with your speaker phone.

                                              Note


                                              The Mute feature does not generate music or a tone.


                                              My Phone Apps

                                              My Phone Apps provides an interface for users to do the following tasks right on the phone:

                                              • Add, Delete, and Modify speed dials
                                              • Add, Delete, and Modify fast dials
                                              • Add, Delete, and Modify BLF speed dials
                                              • Set SNR number
                                              Procedure
                                                Step 1   Access Phone Services.
                                                Step 2   Select My Phone Apps.
                                                Step 3   Select a service from the My Phone Apps submenu and follow the instructions.

                                                Phone Applications

                                                Phone applications allow you to access the following:

                                                1. Administrator Settings (for system administrators only)
                                                2. Call History
                                                3. Phone Information
                                                4. Preferences
                                                5. Services

                                                Phone Directory

                                                The Cisco Unified IP Phone 6900 series provide you with access to corporate and personal contacts.

                                                Search for and Dial a Contact

                                                Procedure
                                                  Step 1   Press the Contacts button .
                                                  Step 2   Press 1 to highlight Personal Directory or Press 2 to highlight Corporate Directory.
                                                  Step 3   Press the Select button.
                                                  Step 4   For Personal Directory, enter the User ID and PIN.
                                                  Step 5   Press the Submit soft key or press Cancel to exit.
                                                  Step 6   For Corporate Directory, use the Navigation bar to select any of the following criteria to search for a co-worker:
                                                  • First name
                                                  • Last name
                                                  • Number
                                                  Step 7   Enter the required information.
                                                  Step 8   Press the Search soft key.
                                                  Step 9   Perform any of the following tasks:
                                                  • Press the New Call soft key.
                                                  • Press the Select button on the Navigation bar.
                                                  • Press a line button.
                                                  • Press the Speaker button .
                                                  • Press the Headset button .
                                                  • Pick up the handset.

                                                  Search for and Dial a Contact while on a Call

                                                  Procedure
                                                    Step 1   Press the Contacts button .
                                                    Step 2   Press the Personal Directory or Corporate Directory soft key.
                                                    Step 3   Press the Select button.
                                                    Step 4   For Personal Directory, enter the User ID and PIN.
                                                    Step 5   Press the Submit soft key or press Cancel to exit.
                                                    Step 6   For Corporate Directory, select any of the following criteria to search for a co-worker:
                                                    • First name
                                                    • Last name
                                                    • Number
                                                    Step 7   Enter the required information.
                                                    Step 8   Select Search > Dial.

                                                    Place a Call

                                                    Use one of the following methods to place a call:

                                                    • Lift the handset and dial the number.
                                                    • Dial the number, and then lift the handset.
                                                    • Dial the number, and then press the Dial soft key.
                                                    • Dial the number, and then press the Speaker button.
                                                    • Press the line button for your extension, and then dial the number.
                                                    • Press the Speaker button , and then dial the number.
                                                    • Press the New Call soft key, and then dial the number.
                                                    • If you are using a headset, press the Headset button , and then dial the number.
                                                    • Dial the number, and then press the Headset button .
                                                    • If you have established speed-dial numbers, press a Speed-dial button.
                                                    • If you have selected a number from a directory, press the New Call soft key.
                                                    • If you have selected a number from a directory, press the Line / Headset / Speaker button.

                                                    Place a MeetMe Conference Call

                                                    Procedure
                                                      Step 1   Obtain a MeetMe conference number from your system administrator
                                                      Step 2   Distribute the MeetMe conference number to all the participants.
                                                      Step 3   Go off-hook.
                                                      Step 4   Press the MeetMe soft key.
                                                      Step 5   Dial the MeetMe conference number.

                                                      All other participants can join the meeting by dialing into the MeetMe conference number.

                                                      Step 6   To end the MeetMe conference call, all participants must hang up the handset or press the Cancel soft key.

                                                      Privacy

                                                      Privacy allows you to prevent others who share your line from seeing information about your calls.

                                                      Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines.

                                                      Redial a Number

                                                      To redial the most recently dialed number:

                                                      • Lift the handset and press the Redialsoft key.
                                                      • Press the Redial soft key to make a call using a speakerphone or headset.
                                                      • To place the call on a particular phone line, get a dial tone on that line, then press the Redial softkey.

                                                      Select the Ringtone


                                                      Note


                                                      You can set separate ringtone for multiple lines by pressing the Line button. Also, you can set separate a ringtone for each number when there are multiple phone numbers on the phone.


                                                      Procedure
                                                        Step 1   Press the Applications button .
                                                        Step 2   Select Preferences. (Use the Navigation bar and button to scroll and select.)
                                                        Step 3   Select Ringtone.
                                                        Step 4   If multiline is configured, select a line that you want to change the ringtone.
                                                        Step 5   Highlight a ringtone.
                                                        Step 6   Press the Play soft key to play a sample.
                                                        Step 7   Press the Set soft key to select the ringtone.
                                                        Step 8   Press the Apply soft key to confirm your selection, or press the Cancel soft key to go back to the Ringtone screen.
                                                        Step 9   Press the Back soft key to return to the Preferences screen.

                                                        Shared Lines

                                                        Shared lines allow you to use one phone number for multiple phones.

                                                        You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager.

                                                        You or your co-worker can join a call on the shared line using the Barge feature. Barge converts the call into a conference. To barge, press the red session button for the remote in-use call on the shared line.

                                                        For example, if you share a line with a co-worker,

                                                        • When a call comes in on the shared line:
                                                          • Your phone rings and the line button flashes amber.
                                                          • Your co-worker’s phone rings and the line button flashes amber and either you or your coworker can answer the call.
                                                        • When your co-worker has a call on the shared line:
                                                          • The Shared Line button on your phone appears solid red to indicate that the line is in-use remotely.
                                                          • Your co-worker’s call displays on your screen (unless your co-worker has Privacy enabled).
                                                        • If you answer the call:
                                                          • Your line button turns green.
                                                          • Your co-worker’s line button turns red.When button is red, that line cannot be used to barge in on the call or used to make another call.
                                                        • If you put the call on hold:
                                                          • Your line button flashes green
                                                          • Your co-worker’s line button flashes red.
                                                        • When the line flashes red, your co-worker can pick up the call.

                                                        Sign In and Out of a Hunt Group

                                                        Procedure
                                                          Step 1   Press the Hunt Group line button to sign in.

                                                          Visual confirmation displays briefly.

                                                          Step 2   Press the button again to sign out.

                                                          Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone.


                                                          Speed Dial

                                                          Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on your setup, your phone can support the following speed-dial features:

                                                          • Speed-Dial Buttons—Allows you to quickly dial a phone number from one or more line buttons set up for speed dialing.
                                                          • Speed-Dial Codes—Allows you to dial a phone number from a code (sometimes referred to as abbreviated dialing).
                                                          • Fast Dials—Allows you to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries.

                                                          Set up Speed-Dial Buttons

                                                          Speed dial allows you to place a call by pressing a line button or selecting a phone display item.

                                                          Procedure
                                                            Step 1   Sign in to your User Options Web pages.
                                                            Step 2   Select User Options > Device.
                                                            Step 3   Select a phone from the Name drop-down menu.
                                                            Step 4   Click Speed Dials.
                                                            Step 5   In the Speed Dial Settings area, enter a number and label for a speed-dial button (programmable button) on your phone.
                                                            Step 6   Click Save.

                                                            Speed-Dial Button

                                                            To place a call when your phone is on-hook:

                                                            • Enter the pre-configured speed-dial code and press the SpeedDial soft key.

                                                            To place a call when your phone is off-hook:

                                                            Procedure
                                                              Step 1   Press the SpeedDial soft key.
                                                              Step 2   Enter the pre-configured speed-dial code.
                                                              Step 3   Press the SpeedDial soft key.

                                                              Transfer a Call

                                                              You can use consultative transfer to transfer a selected call to another number.

                                                              Consultative Transfer

                                                              Redirects the call after first allowing you to speak to the transfer recipient.

                                                              Procedure
                                                                Step 1   During a call, press the Transfer button .

                                                                The call is placed on hold.

                                                                Step 2   Dial the number to which you want to transfer the call.
                                                                Step 3   Wait for the call to be answered.
                                                                Step 4   Press the Transfer button or hang up the handset.
                                                                Step 5   If the transfer fails, press the Resume soft key to return to the original call.

                                                                Cancel Transfer


                                                                Note


                                                                In the Cisco Unified Communications Manager Express mode, Cisco IP Phone models 6921, 6941, 6945, and 6961 only supports one call per button. It is recommended to configure the dn as dual-line dn and the huntstop channel under the dn. The second channel on the dn can only be used for call transfer or conference.


                                                                Procedure
                                                                Press the Cancel soft key.

                                                                View Phone Information

                                                                Procedure
                                                                  Step 1   Press the Applications button .
                                                                  Step 2   Select Phone Information. (Use the Navigation bar and button to scroll and select.)
                                                                  Step 3   Press the Exit soft key to return to the Applications screen.

                                                                  Voice Messages

                                                                  Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.

                                                                  Check for Voice Messages


                                                                  Note


                                                                  You can configure the visual message indicator lamp and audible message indicator using your User Options Web pages.


                                                                  Procedure
                                                                    Step 1   Look at the visual message indicator lamp on your handset.
                                                                    Step 2   Look for the following:
                                                                    • (For Cisco Unified IP Phone 6941 only.) A message waiting icon.
                                                                    • (For Cisco Unified IP Phone 6921 and 6941 only.) A text message.
                                                                    Step 3   Listen for a stutter tone from your handset, headset, or speakerphone when you place a call.

                                                                    The stutter tone is line-specific. You hear it only when using the line that has a waiting message.


                                                                    Listen to Voice Messages

                                                                    • Press the Messagesbutton to listen to voice messages left on any line.
                                                                    • Press a line button, then press Messages to hear only the voice messages for that line.

                                                                    Personalize Your Voicemail

                                                                    Procedure
                                                                      Step 1   Press the Messages button .
                                                                      Step 2   Follow the voice prompts.