Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco�Unified�Communications�Manager�Express�Version�9.0�(SIP)
Overview
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Overview

Overview

This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline models 6921, 6941, 6945, and 6961. The Cisco IP Phone 6921 has two lines, the Cisco IP Phone 6941 and 6945 have four lines, and the Cisco IP Phone 6961 has twelve lines.

Physical Description of Cisco Unified IP Phone 6921

 

Name

Description

1

Handset with indicator light

Functions as traditional handset and indicates an incoming call (flashing red) or new voice message (steady red).

2

LCD screen

Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line labels.

3

Soft key buttons

Depending on how your system administrator sets up the phone, enable soft key options displayed on your phone screen.

4

Transfer button

Transfers active calls to another extension.

5

Conference button

Initiates the conference call.

6

Hold button

Places the call on hold.

7

Navigation Bar and Select (center) button

The navigation bar allows you to scroll up and down on the LCD screen. Allows you to scroll through menus, highlight items, and display speed dials list if you press down when the phone is on-hook. Display phone numbers from your Placed Calls if you press up when the phone is on-hook.

8

Line buttons

Depending on configuration, programmable buttons provide access to:

  • Phone lines and intercom lines (line buttons)
  • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features)
  • Call features (for example, a Privacy button)

Buttons light to indicate status:

  • Green, steady: Active call, answering call or two-way intercom call
  • Green, flashing: Held call
  • Amber, steady: Privacy in use, one-way intercom call, or DND active
  • Amber, flashing: Incoming call or reverting call
  • Red, steady: Remote line in use or parked
  • Red, flashing: Remote line on hold

9

Headset button

Toggles headset on and off. When the headset is on, the button is lit.

10

Speaker button

Toggles speaker on and off. When the speakerphone is on, the button is lit.

11

Dial pad

Functions as traditional telephone keypad.

12

Mute button

Toggles mute on and off.

13

Volume button

Increases or decreases handset, headset, ringer, or speakerphone volume.

14

Messages button

Provides access to message (voice mail) system.

15

Application button

Provides access to phone settings such as call history, user preferences, phone configuration (including administration settings, device configuration, network configuration, and other common configurations), and phone model information.

16

Contacts button

Provides access to phone directories.

17

Handset

Phone handset.

Physical Description of Cisco Unified IP Phone 6941



 

Name

Description

1

Handset with indicator light

Functions as traditional handset and indicates an incoming call (flashing red) or new voice message (steady red).

2

LCD screen

Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line labels.

3

Line buttons





Depending on configuration, programmable buttons provide access to:

  • Phone lines and intercom lines (line buttons)
  • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features)
  • Call features (for example, a Privacy button)

Buttons light to indicate status:

  • Green, steady: Active call, answering call or two-way intercom call
  • Green, flashing: Held call
  • Amber, steady: Privacy in use, one-way intercom call, or DND active
  • Amber, flashing: Incoming call or reverting call
  • Red, steady: Remote line in use or parked
  • Red, flashing: Remote line on hold

4

Soft key buttons



Depending on how your system administrator sets up the phone, enable soft key options displayed on your phone screen.

5

Transfer button

Transfers active calls to another extension.

6

Conference button

Initiates the conference call.

7

Hold button

Places the call on hold.

8

Navigation Bar and Select (center) button



The navigation bar allows you to scroll up and down on the LCD screen. Allows you to scroll through menus, highlight items, and display speed dials list if you press down when the phone is on-hook. Display phone numbers from your Placed Calls if you press up when the phone is on-hook.

9

Headset button

Toggles headset on and off. When the headset is on, the button is lit.

10

Speaker button

Toggles speaker on and off. When the speakerphone is on, the button is lit.

11

Dial pad

Functions as traditional telephone keypad.

12

Mute button

Toggles mute on and off.

13

Volume button



Increases or decreases handset, headset, ringer, or speakerphone volume.

14

Messages button

Provides access to message (voice mail) system.

15

Application button

Provides access to phone settings such as call history, user preferences, phone configuration (including administration settings, device configuration, network configuration, and other common configurations), and phone model information.

16

Contacts button

Provides access to phone directories.

17

Handset

Phone handset.

Phone Screen



1

Header

Displays date, time, and directory number.

2

Line details and other phone information

Displays details for the active line during a call. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings.

3

Soft key labels

Displays soft keys for available features or actions.

Phone Connections

This section shows and describes the connectors on your Cisco Unified IP Phones 6921 and 6941.



1

DC adapter port (DC48V) for phones not provided with inline power

2

AC-to-DC power supply

3

AC power cord

4

Network port (10/100 SW) for connecting to the network

5

Access port (10/100 PC) for connecting your phone to your computer

6

Handset port

7

Analog headset port

Footstand

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.

1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle

Adjusting the Handset Rest

You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle.

Procedure
    Step 1   Set the handset aside and pull the square plastic tab from the handset rest.
    Step 2   Rotate the tab halfway (180 degrees).
    Step 3   Hold the tab between two fingers, with the small notches (in the corners) facing you.
    Step 4   Make sure the tab lines up evenly with the slot in the cradle.
    Step 5   Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

    Physical Description of Cisco Unified IP Phone 6945



     

    Name

    Description

    1

    Handset with indicator light

    Functions as traditional handset and indicates an incoming call (flashing red) or new voice message (steady red).

    2

    LCD screen

    Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line labels.

    3

    Line buttons





    Depending on configuration, programmable buttons provide access to:

    • Phone lines and intercom lines (line buttons)
    • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features)
    • Call features (for example, a Privacy button)

    Buttons light to indicate status:

    • Green, steady: Active call, answering call or two-way intercom call
    • Green, flashing: Held call
    • Amber, steady: Privacy in use, one-way intercom call, or DND active
    • Amber, flashing: Incoming call or reverting call
    • Red, steady: Remote line in use or parked
    • Red, flashing: Remote line on hold

    4

    Soft key buttons



    Depending on how your system administrator sets up the phone, enable soft key options displayed on your phone screen.

    5

    Transfer button

    Transfers active calls to another extension.

    6

    Conference button

    Initiates a conference call.

    7

    Hold button

    Places the call on hold.

    8

    Navigation Pad and Select (center) button



    The navigation pad allows you to scroll up and down on the LCD screen. Allows you to scroll through menus, highlight items, and display speed dials list if you press down when the phone is on-hook. Display phone numbers from your Placed Calls if you press up when the phone is on-hook.

    9

    Headset button

    Toggles headset on and off. When the headset is on, the button is lit.

    10

    Speaker button

    Toggles speaker on and off. When the speakerphone is on, the button is lit.

    11

    Dial pad

    Functions as traditional telephone keypad.

    12

    Mute button

    Toggles mute on and off.

    13

    Volume button

    Increases or decreases handset, headset, ringer, or speakerphone volume.

    14

    Messages button



    Provides access to message (voice mail) system.

    15

    Application button

    Provides access to phone settings such as call history, user preferences, phone configuration (including administration settings, device configuration, network configuration, and other common configurations), and phone model information.

    16

    Contacts button

    Provides access to phone directories.

    17

    Handset

    Phone handset.

    Phone Screen



    1

    Header

    Displays date, time, and directory number.

    2

    Line text label with icon

    Displays text label and icon for phone or intercom line, speed-dial numbers, or services, depending on your configuration.

    3

    Primary line details and other phone information

    During a call, displays details for the primary line. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings.

    4

    Secondary line details and other phone information

    Displays line label and call details for the secondary line and other phone information such as placed calls, speed dials, and phone menu listings.

    5

    Soft key labels

    Displays soft keys for available features or actions.

    Phone Connections

    This section shows and describes the connectors on your Cisco Unified IP Phone 6945.



    1

    DC adapter port (DC48V) for phones not provided with inline power

    5

    Access port (10/100/1000 PC) for connecting your phone to your computer

    2

    AC-to-DC power supply (optional)

    6

    Auxiliary port

    3

    AC power cord (optional)

    7

    Handset connection

    4

    Network port (10/100 SW) for connecting to the network

    8

    Analog headset connection (optional)

    Footstand

    If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.



    1

    Footstand slots for a higher viewing angle

    2

    Footstand slots for a lower viewing angle

    Higher Viewing Angle



    Lower Viewing Angle



    Adjusting the Handset Rest

    You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle.

    Procedure
      Step 1   Set the handset aside and pull the square plastic tab from the handset rest.
      Step 2   Rotate the tab halfway (180 degrees).
      Step 3   Hold the tab between two fingers, with the small notches (in the corners) facing you.
      Step 4   Make sure the tab lines up evenly with the slot in the cradle.
      Step 5   Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

      Physical Description of Cisco Unified IP Phone 6961

       

      Name

      Description

      1

      Handset with indicator light

      Functions as traditional handset and indicates an incoming call (flashing red) or new voice message (steady red).

      2

      LCD screen

      Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line labels.

      3

      Soft key buttons



      Depending on how your system administrator sets up the phone, enable soft key options displayed on your phone screen.

      4

      Transfer button

      Transfers active calls to another extension.

      5

      Conference button

      Initiates the conference call.

      6

      Hold button

      Places the call on hold.

      7

      Navigation Bar and Select (center) button



      The navigation bar allows you to scroll up and down on the LCD screen. Allows you to scroll through menus, highlight items, and display speed dials list if you press down when the phone is on-hook. Display phone numbers from your Placed Calls if you press up when the phone is on-hook.

      8

      Line button

      Depending on configuration, programmable buttons provide access to:

      • Phone lines and intercom lines (line buttons)
      • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features)
      • Call features (for example, a Privacy button)

      Buttons light to indicate status:

      • Green, steady: Active call, answering call or two-way intercom call
      • Green, flashing: Held call
      • Amber, steady: Privacy in use, one-way intercom call, or DND active
      • Amber, flashing: Incoming call or reverting call
      • Red, steady: Remote line in use or parked
      • Red, flashing: Remote line on hold

      9

      Headset button

      Toggles headset on and off. When the headset is on, the button is lit.

      10

      Speaker button

      Toggles speaker on and off. When the speakerphone is on, the button is lit.

      11

      Dial pad

      Functions as traditional telephone keypad.

      12

      Mute button

      Toggles mute on and off.

      13

      Volume button

      Increases or decreases handset, headset, ringer, or speakerphone volume.

      14

      Messages button

      Provides access to message (voice mail) system.

      15

      Application button

      Provides access to phone settings such as call history, user preferences, phone configuration (including administration settings, device configuration, network configuration, and other common configurations), and phone model information.

      16

      Contacts button

      Provides access to phone directories.

      17

      Handset

      Phone handset.

      Phone Screen



      1

      Header

      Displays date, time, and directory number.

      2

      Line details and other phone information

      Displays details for the active line during a call. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings.

      3

      Soft key labels

      Displays soft keys for available features or actions.

      Phone Connections

      This section shows and describes the connectors on your Cisco Unified IP Phone 6961.



      1

      DC adapter port (DC48V) for phones not provided with inline power

      2

      AC-to-DC power supply

      3

      AC power cord

      4

      Network port (10/100 SW) for connecting to the network

      5

      Access port (10/100 PC) for connecting your phone to your computer

      6

      Handset port

      7

      Analog headset port

      Footstand

      The Cisco Unified IP Phone 6901 and 6961 has a foldable footstand. When the footstand is unfolded, it gives the phone an elevated viewing angle.

      Adjusting the Handset Rest

      You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle.

      Procedure
        Step 1   Set the handset aside and pull the square plastic tab from the handset rest.
        Step 2   Rotate the tab halfway (180 degrees).
        Step 3   Hold the tab between two fingers, with the small notches (in the corners) facing you.
        Step 4   Make sure the tab lines up evenly with the slot in the cradle.
        Step 5   Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.