Cisco Unified Communications Manager Express System Administrator Guide
Configuring Do Not Disturb
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Table of Contents

Configuring Do Not Disturb

Contents

Information About Do Not Disturb

SCCP: Do Not Disturb

SIP: Do Not Disturb

How to Configure Do Not Disturb

SCCP: Blocking Do Not Disturb

Prerequisites

Restrictions

Examples

SCCP: Verifying Do Not Disturb

SIP: Configuring Do Not Disturb

Prerequisites

Restrictions

Examples

Where to Go Next

Additional References

Related Documents

Technical Assistance

Feature Information for Do Not Disturb

Configuring Do Not Disturb

This chapter describes the do-not-disturb feature in Cisco Unified Communications Manager Express (Cisco Unified CME).

Finding Feature Information in This Module

Your Cisco Unified CME version may not support all of the features documented in this module. For a list of the versions in which each feature is supported, see the “Feature Information for Do Not Disturb” section.

Information About Do Not Disturb

To configure do not disturb, you should understand the following concept:

SCCP: Do Not Disturb

The Do Not Disturb (DND) feature allows phone users to disable audible ringing for incoming calls. When DND is enabled, incoming calls do not ring on the phone, however there is visual alerting and the call information displays, and a call can be answered if desired. When a local IP phone calls another local IP phone that is in the DND state, the message “Ring out DND” displays on the calling phone indicating that the target phone is in the DND state.

Phone users can toggle DND on and off by using the DND soft key in the idle or ringing call states. A SSCP phone user can toggle DND on or off in the ringing state only if DND in not already active on the phone. If DND is already active when a new call comes in, the SCCP phone user cannot change the DND state by pressing the DND soft key.

If an SSCP phone user toggles DND on during an incoming call, the DND state remains active for the current call only. If a SIP phone user toggles DND on during an incoming call, the DND state remains active during the current call and for all future calls until the user explicitly toggles DND off.

Pressing the DND soft key during an incoming call forwards the call to the call-forward no answer destination if Call Forward No Answer is enabled. If Call Forward is not enabled, pressing the DND soft key disables audible ringing and visual alerting, but the call information is visible on the phone display.

In Cisco CME 3.2.1 and later versions, DND can be blocked from phones with the feature-ring function. A feature ring is a triple-pulse ring, a type of ring cadence in addition to internal call and external call ring cadences. For example, an internal call in the United States rings for 2 seconds on and 4 seconds off (single-pulse ring), and an external call rings for 0.4 seconds on, 0.2 seconds off, 0.4 seconds on, and 0.2 seconds off (double-pulse ring).

The triple-pulse ring is used as an audio identifier for phone users. For example, each salesperson in a sales department could have an IP phone with a button sharing the same set of ephone-dns with the sales staff and another button for their private line for preferred customers. To help a salesperson identify an incoming call to his or her private line, the private line can be configured with the feature-ring function. You can disable the DND function on feature-ring lines. In the preceding example, salespeople could activate DND on their phones and still hear calls to their private lines.

SIP: Do Not Disturb

In Cisco Unified CME 7.1 and later versions, the Do Not Disturb (DND) feature for SIP phones prevents incoming calls from audibly ringing a phone. When DND is enabled, the phone flashes an alert to visually indicate an incoming call instead of ringing and the call can be answered if desired. The message “Do Not Disturb is active” displays on the phone and calls are logged to the Missed Calls directory.

In versions earlier than Cisco Unified CME 7.1, the DND feature blocks incoming calls to a SIP phone with a busy tone. Cisco Unified CME rejects calls to all lines on the phone and plays a busy tone to the caller. Received calls are not logged to the Missed Calls directory on the phone.

DND applies to all lines on the phone. If DND and Call Forward All are both enabled on a phone, Call Forward All takes precedence on incoming calls.

You must enable DND for a SIP phone through Cisco Unified CME. The DND soft key displays by default on supported SIP phones in both the Ringing and Idle states. You can remove or change the order of this soft key using a voice register template.

A phone user can toggle DND on and off at the phone by using the DND soft key. If a SIP phone user activates DND during an incoming call, the DND state remains active during the current call and for all future calls until the user explicitly toggles DND off.

If a phone user toggles DND on or off at the phone, Cisco Unified CME restores the DND state after the phone resets or restarts, if you save the running configuration before Cisco Unified CME reboots.

For configuration information, see the “SIP: Configuring Do Not Disturb” section.

Table 22-1 compares the DND configuration for SIP phones with different phone load versions:

 

Table 22-1 DND Feature Comparison for SIP Phones

Cisco Unified IP Phone 7911, 7941, 7961, 7970, or 7971 with 8.3 Phone Load
Cisco Unified IP Phone 7911, 7941, 7961, 7970, or 7971 with 8.2 Phone Load or Cisco Unified
IP Phone 7940 or 7960

DND support

dnd command in voice register pool mode

dnd command in voice register pool mode

DND soft key display

softkey idle and softkey ringIn command in voice register template mode

dnd-control command in voice register template mode

Behavior when configured

Ringer is turned off for incoming calls. Visual alerting is provided.

Call is rejected and busy tone is played to the caller.

How to Configure Do Not Disturb

This section contains the following tasks:

SCCP: Blocking Do Not Disturb

To block DND on phones that have buttons configured for feature ringing, perform the following steps. DND is enabled by using the DND soft key on Cisco Unified IP phones that support soft keys.

Prerequisites

  • Cisco Unified 3.2.1 or a later version.
  • Phone line must be configured for feature ring with the button f command.
  • Call-forwarding no-answer must be set for a phone to use DND to forward calls. For configuration information, see . No other configuration is necessary for basic DND.

Restrictions

  • Phone users cannot enable DND for a shared line in a hunt group. The soft key displays in the idle and ringing states but does not enable DND for shared lines in hunt groups.

SUMMARY STEPS

1. e nable

2. configure terminal

3. ephone phone-tag

4. no dnd feature-ring

5. end

DETAILED STEPS

Command or Action
Purpose

Step 1

enable

 

Router> enable

Enables privileged EXEC mode.

  • Enter your password if prompted.

Step 2

configure terminal

 

Router# configure terminal

Enters global configuration mode.

Step 3

ephone phone-tag

 

Router(config)# ephone 10

Enters ephone configuration mode.

  • phone-tag —Unique sequence number that identifies the ephone to be configured.

Step 4

no dnd feature-ring

 

Router(config-ephone)# no dnd feature-ring

Enables ringing on phone buttons configured for feature ring when the phone is in DND mode.

Step 5

end

 

Router(config-ephone)# end

Returns to privileged EXEC mode.

Examples

In the following configuration example, when DND is activated on ephone 1 and ephone 2, button 1 will ring, but button 2 will not.

ephone-dn 1

number 1001

ephone-dn 2

number 1002

ephone-dn 10

number 1110

preference 0

no huntstop

ephone-dn 11

number 1111

preference 1

ephone 1

button 1f1

button 2o10,11

no dnd feature-ring

ephone 2

button 1f2

button 2o10,11

no dnd feature-ring

SCCP: Verifying Do Not Disturb

show ephone dnd

Use this command to display a list of SCCP phones that have DND enabled.

Router# show ephone dnd

ephone-1 Mac:0007.0EA6.353A TCP socket:[1] activeLine:0 REGISTERED

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0

IP:1.2.205.205 52486 Telecaster 7960 keepalive 2729 max_line 6 DnD

button 1: dn 11 number 60011 CH1 IDLE


 

SIP: Configuring Do Not Disturb

To enable the Do Not Disturb (DND) feature on a SIP phone, perform the following steps.

Prerequisites

  • Cisco CME 3.4 or a later version.
  • Cisco Unified CME 7.1 or a later version to use the DND soft key.
  • Call-forwarding busy must be set for a SIP IP phone to use DND to forward calls. For configuration information, see “ Configuring Call Transfer and Forwarding” in the Cisco Unified CME System Administrator Guide .

Restrictions

  • In versions earlier than Cisco Unified CME 7.1, you enable the DND soft key on SIP phones by using the dnd-control command.
  • If you enable DND on the phone and remove the DND soft key, the user cannot toggle DND off at the phone.

Cisco Unified IP Phone 7911G, 7941G, 7941GE, 7961G, 7961GE, 7970G, and 7971GE

  • For SIP phones using firmware 8.3 or a later version, the DND feature prevents calls from ringing; it does not block calls or play a busy tone to the caller.
  • If DND is disabled by a phone user, it is not enabled after the phone resets or restarts. DND must be enabled both in Cisco Unified CME and by using the DND soft key on the phone.

SUMMARY STEPS

1. enable

2. configure terminal

3. voice register template template-tag

4. softkeys idle {[ Cfwdall ] [ DND ] [ Gpickup ] [ Newcall ] [ Pickup ] [ Redial ]}

5. softkeys ringIn [ Answer ] [ DND ]

6. exit

7. voice register pool phone-tag

8. dnd

9. template template-tag

10. end

DETAILED STEPS

Command or Action
Purpose

Step 1

enable

 

Router> enable

Enables privileged EXEC mode.

  • Enter your password if prompted.

Step 2

configure terminal

 

Router# configure terminal

Enters global configuration mode.

Step 3

voice register template template-tag

 

Router(config)# voice register template 5

Enters ephone-template configuration mode to create an ephone template.

  • template-tag —Unique identifier for the ephone template that is being created. Range: 1 to 10.

Step 4

softkeys idle {[ Cfwdall ] [ DND ] [ Gpickup ] [ Newcall ] [ Pickup ] [ Redial ]}

 

Router(config-register-temp)# softkeys idle

Modifies the order and type of soft keys that display on a SIP phone during the idle call state.

Step 5

softkeys ringIn [ Answer ] [ DND ]

 

Router(config-register-temp)# softkeys ringin dnd answer

Modifies the order and type of soft keys that display on a SIP phone during the ringing call state.

Step 6

exit

 

Router(config-register-temp)# exit

Exits ephone-template configuration mode.

Step 7

voice register pool phone-tag

 

Router(config)# voice register pool 1

Enters voice register pool configuration mode to set parameters for the SIP phone.

Step 8

dnd

 

Router(config-register-pool)# dnd

Enables DND on the phone.

  • If Call Forward No Answer is not configured for the extension, pressing the DND soft key mutes the ringer for incoming calls.

Step 9

template template-tag

 

Router(config-register-pool)# template 5

Applies the ephone template to the phone.

  • template-tag —Unique identifier of the template that you created in Step 3

Step 10

end

 

Router(config-register-pool)# end

Returns to privileged EXEC mode.

Examples

The following example shows DND is enabled on phone 130, and the DND soft key is modified in template 6, which is assigned to the phone:

voice register template 6

softkeys idle Gpickup Pickup DND Redial

softkeys ringIn DND Answer

!

voice register pool 130

id mac 001A.A11B.500E

type 7941

number 1 dn 30

template 6

dnd

Where to Go Next

Agent Status Control for Ephone Hunt Groups and Cisco Unified CME B-ACD

Ephone hunt group agents can control their ready/not-ready status (their ability to receive calls) using the DND function or the HLog function of their phones. When they use the DND soft key, they do not receive calls on any extension on their phones. When they use the HLog soft key, they do not receive calls on hunt group extensions, but they do receive calls on other extensions. For more information on agent status control and the HLog function, see Configuring Call Coverage Features.

Call Forwarding

To use the DND soft key to forward calls, enable call-forwarding no-answer for SCCP phones or call-forward busy for SIP IP phones. See .

Feature Access Codes (FACs)

DND can be activated and deactivated using a feature access code (FAC) instead of the DND soft key when standard or custom FACs are enabled. The following is the standard FAC for DND:

  • DND—**7

See Configuring Feature Access Codes.

Soft-Key Display

You can remove or change the position of the DND soft key. See Customizing Soft Keys.

Additional References

The following sections provide references related to Cisco Unified CME features.

Technical Assistance

Description
Link

The Cisco Support website provides extensive online resources, including documentation and tools for troubleshooting and resolving technical issues with Cisco products and technologies.

To receive security and technical information about your products, you can subscribe to various services, such as the Product Alert Tool (accessed from Field Notices), the Cisco Technical Services Newsletter, and Really Simple Syndication (RSS) Feeds.

Access to most tools on the Cisco Support website requires a Cisco.com user ID and password.

http://www.cisco.com/techsupport

Feature Information for Do Not Disturb

Table 22-2 lists the features in this module and enhancements to the features by version.

To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm .

Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which Cisco IOS software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn . An account on Cisco.com is not required.


NoteTable 22-2 lists the Cisco Unified CME version that introduced support for a given feature. Unless noted otherwise, subsequent versions of Cisco Unified CME software also support that feature.


 

Table 22-2 Feature Information for Do Not Disturb

Feature Name
Cisco Unified CME
Version
Feature Information

Do Not Disturb

7.1

Enhanced DND support on SIP phones to allow incoming calls to visually flash an alert.

3.4

Added support for Do-not-disturb (DND) soft key on SIP phones.

3.2.1

DND bypass for feature-ring phones was introduced.

3.2

DND was introduced.