Cisco Unified Communications Manager Express System Administrator Guide
Configuring Barge and Privacy
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Table of Contents

Configuring Barge and Privacy

Contents

Information About Barge and Privacy

Barge and cBarge

Barge (SIP)

cBarge (SCCP and SIP)

Privacy and Privacy on Hold

How to Configure Barge and Privacy

SCCP: Configuring the cBarge Soft Key

Prerequisites

Restrictions

Examples

SIP: Enabling Barge and cBarge Soft Keys

Prerequisites

Restrictions

Examples

Privacy and Privacy on Hold

Prerequisites

Restrictions

Examples

SIP: Enabling Privacy and Privacy on Hold

Prerequisites

Restrictions

Examples

Additional References

Related Documents

Technical Assistance

Feature Information for Barge and Privacy

Configuring Barge and Privacy

This chapter describes the Barge and Privacy features in a Cisco Unified Communications Manager Express (Cisco Unified CME) system.

Information About Barge and Privacy

To configure Barge or Privacy features, you should understand the following concepts:

Barge and cBarge

The Barge feature enables phone users who share a directory number to join an active call on the shared line by pressing a soft key. When the initiator barges into a call, a conference is created between the barge initiator, the target party, and the other party connected in the call. Parties see the call information on their phones and, if the conference join tone is configured, hear a tone.

If a phone that is using the shared line has Privacy enabled, call information does not appear on the other phones that share the line and the call cannot be barged. Connected parties hear the barge tone (single beep) after the conference is set up. When a party leaves the conference, a barge leave tone is played to the remaining parties.


NoteCisco Unified IP Phone 69xx series do not support cBarge with CME.


Barge (SIP)

Barge uses the built-in conference bridge on the target phone (the phone that is being barged) which limits the number of users allowed to barge. A barge conference supports up to three parties. If more users want to join a call on a SIP shared line, cBarge must be used. The SIP phone requires the built-in conference bridge to use Barge. Barge is supported for SIP shared-line directory numbers only.


NoteIf a phone user barges into a barge conference, the conference is converted to a cBarge conference.


cBarge (SCCP and SIP)

The cBarge feature uses a shared conference resource which allows more that one person to barge into the call. A cBarge conference supports the maximum number of parties provisioned on the centralized conference resource. The centralized conference resource must be provisioned to use cBarge. cBarge is supported on SCCP shared octo-line directory numbers and SIP shared-line directory numbers.

When any party releases from the call, the call remains a conference call if at least three participants remain on the line. If only two parties remain in the conference, they are reconnected as a point-to-point call, which releases the conference bridge resources. When the target party parks the call or joins the call with another call, the barge initiator and the other parties remain connected.

Table 42-1 describes the differences between Barge using a built-in conference bridge and cBarge using a shared conference bridge.

Table 42-1 Barge and cBarge Call Differences between Built-In and Shared Conference Bridge-

Action
Barge—Built-In Conference Bridge at Target Device
cBarge—Shared Conference Bridge

Media break occurs during barge setup

No

Yes

User receives a Barge tone, if configured

Yes

Yes

Displays name at barge initiator phone

To Barge

To Barge

Displays name at target phone

To/From Other

To Barge

Displays name at other phones

To/From Target

To Barge

Allows second barge setup to an already barged call

Yes

Yes

Maximum number of parties

3

Maximum allowed by the shared conference resource.

Initiator releases call

No media interruption occurs for the two original parties.

Media break occurs to release the shared conference bridge when only two parties remain and to reconnect the remaining parties as a point-to-point call.

Target releases call

Media break occurs to reconnect initiator with the other party as a point-to-point call.

Media break occurs to release the shared conference bridge when only two parties remain and to reconnect the remaining parties as a point-to-point call.

Other party releases call

All three parties are released.

Media break occurs to release the shared conference bridge when only two parties remain and to reconnect the remaining parties as a point-to-point call.

Target puts call on hold and performs Transfer, Conference, or Call Park.

Initiator is released.

Initiator and the other party remain connected.

If no conference bridge is available, either built-in at the target device for barge or shared for cBarge, or the maximum number of participants is reached, Cisco Unified CME rejects the barge request and an error message displays on the initiating phone.

The barge and cBarge soft keys display by default when a phone user presses the shared-line button for an active remote-in-use call. The user selects either barge or cBarge to join the shared-line call. When there are multiple active calls on the shared line, the barge initiator can select which call to join by highlighting the call.

You can customize the soft key display with a soft key template. For configuration information, see the “SCCP: Configuring the cBarge Soft Key” section or the “SIP: Enabling Barge and cBarge Soft Keys” section.

Privacy and Privacy on Hold

The privacy feature enables phone users to block other users who share a directory number from seeing call information, resuming a call, or barging into a call on the shared line. When a phone receives an incoming call on a shared line, the user can make the call private by pressing the Privacy feature button, which toggles between on and off to allow the user to alter the privacy setting on their phone. The privacy state is applied to all new calls and current calls owned by the phone user.

Privacy is supported on SCCP octo-line directory numbers and SIP shared-line directory numbers.

Privacy is enabled for all phones in the system by default. You can disable privacy globally and enable it only for specific phones, either individually or through an phone template. You can also enable the privacy button on specific phones. After a phone with the privacy button enabled registers with Cisco Unified CME, the line feature button on the phone gets labeled “Privacy,” a status icon displays, and if the button has a monitor lamp, it lights when privacy is active. For Extension Mobility phones, you can enable the privacy button in the user profile and logout profile.

The Privacy on Hold feature prevents other phone users from viewing call information or retrieving a call put on hold by another phone sharing the directory number. Privacy on Hold is disabled for all phones in the system by default. You can enable Privacy on Hold globally for all phones. To disable Privacy on Hold on individual phones, you must disable Privacy on those phones.

The Privacy feature applies to all shared lines on a phone. If a phone has multiple shared lines and Privacy is enabled, other phones cannot view or barge into calls on any of the shared lines.

For SCCP configuration information, see the “Privacy and Privacy on Hold” section. For SIP configuration information, see the “SIP: Enabling Privacy and Privacy on Hold” section.

How to Configure Barge and Privacy

This section contains the following tasks:

SCCP: Configuring the cBarge Soft Key

To enable a phone user to join a call on an octo-line directory number by pressing the cBarge soft key, perform the following steps. The cBarge soft key is enabled by default. This task is required only if you want to change the order of the soft key display during the remote-in-use call state.

Prerequisites

Restrictions

  • Supported only on octo-line directory numbers.
  • Not supported for meet-me conferences.
  • Not supported if phone user is already connected to the same ad hoc conference on the octo-line.

SUMMARY STEPS

1. enable

2. configure terminal

3. ephone-template template-tag

4. softkeys remote-in-use {[ CBarge ] [ Newcall ]}

5. exit

6. ephone phone-tag

7. ephone-template template-tag

8. end

DETAILED STEPS

Command or Action
Purpose

Step 1

enable

 

Router> enable

Enables privileged EXEC mode.

  • Enter your password if prompted.

Step 2

configure terminal

 

Router# configure terminal

Enters global configuration mode.

Step 3

ephone-template template-tag

 

Router(config)# ephone-template 5

Enters ephone-template configuration mode to create an ephone template.

  • template-tag —Unique identifier for the ephone template that is being created. Range: 1 to 20.

Step 4

softkeys remote-in-use {[ CBarge ] [ Newcall ]}

 

Router(config-ephone-template)# softkeys remote-in-use CBarge Newcall

Modifies the order and type of soft keys that display on an IP phone during the remote-in-use call state.

Step 5

exit

 

Router(config-ephone-template)# exit

Exits ephone-template configuration mode.

Step 6

ephone phone-tag

 

Router(config)# ephone 12

Enters ephone configuration mode.

  • phone-tag —Unique number that identifies this ephone during configuration tasks.

Step 7

ephone-template template-tag

 

Router(config-ephone)# ephone-template 5

Applies the ephone template to the phone.

  • template-tag —Unique identifier of the ephone template that you created in Step 3.

Step 8

end

 

Router(config-ephone)# end

Exits to privileged EXEC mode.

Examples

The following example shows that ephone template 5 modifies the soft keys displayed for the remote-in-use call state and it is applied to ephone 12:

ephone-template 5

softkeys remote-in-use CBarge Newcall

softkeys hold Resume Newcall Join

softkeys connected TrnsfVM Park Acct ConfList Confrn Endcall Trnsfer Hold

max-calls-per-button 3

busy-trigger-per-button 2

!

!

ephone 12

no phone-ui speeddial-fastdial

ephone-template 5

mac-address 000F.9054.31BD

type 7960

button 1:10 2:7

SIP: Enabling Barge and cBarge Soft Keys

A phone user can join a call on a shared line by pressing the Barge or cBarge soft keys. The Barge and cBarge soft keys are enabled by default on supported SIP phones. Perform the following steps only if you want to change the order or appearance of soft keys displayed during the remote-in-use call state.

Prerequisites

Restrictions

  • Supported only on shared lines.

SUMMARY STEPS

1. enable

2. configure terminal

3. voice register template template-tag

4. softkeys remote-in-use {[ Barge ] [ Newcall ] [ cBarge ]}

5. exit

6. voice register pool phone-tag

7. template template-tag

8. end

DETAILED STEPS

Command or Action
Purpose

Step 1

enable

 

Router> enable

Enables privileged EXEC mode.

  • Enter your password if prompted.

Step 2

configure terminal

 

Router# configure terminal

Enters global configuration mode.

Step 3

voice register template template-tag

 

Router(config)# voice register template 5

Enters ephone-template configuration mode to create an ephone template.

  • template-tag —Unique identifier for the ephone template that is being created. Range: 1 to 10.

Step 4

softkeys remote-in-use {[ Barge ] [ Newcall ] [ cBarge ]}

 

Router(config-register-temp)# softkeys remote-in-use cBarge Newcall

Modifies the order and type of soft keys that display on a SIP phone during the remote-in-use call state.

Step 5

exit

 

Router(config-register-temp)# exit

Exits ephone-template configuration mode.

Step 6

voice register pool phone-tag

 

Router(config)# voice register pool 12

Enters ephone configuration mode.

  • phone-tag —Unique number that identifies this ephone during configuration tasks.

Step 7

template template-tag

 

Router(config-register-pool)# template 5

Applies the ephone template to the phone.

  • template-tag —Unique identifier of the template that you created in Step 3

Step 8

end

 

Router(config-register-pool)# end

Returns to privileged EXEC mode.

Examples

The following example shows that ephone template 5 modifies the soft keys displayed for the remote-in-use call state and it is applied to phone 120:

voice register template 5

softkeys hold Resume Newcall

softkeys connected Trnsfer Park Hold

softkeys remote-in-use cBarge Barge

!

voice register pool 120

id mac 0030.94C2.A22A

type 7962

number 1 dn 20

template 5

Privacy and Privacy on Hold

To enable Privacy and Privacy on Hold on SCCP phones, perform the following steps.

  • If all phones require access to privacy, leave the system-level privacy (telephony-service) command set to enabled (default value) and leave the phone-level privacy (ephone) command set to the default (use system value).
  • If only specific phones require access to privacy, disable privacy at the system-level by using the no privacy command in telephony-service configuration mode and enable privacy at the phone-level by using the privacy on command in ephone or ephone-template configuration mode.
  • Enable Privacy on Hold at the system-level. To disable Privacy on Hold on individual phones, you must disable Privacy on those phones.

Prerequisites

  • Cisco Unified CME 7.0 or a later version.

Restrictions

  • Privacy and Privacy on Hold are supported for calls on shared octo-line directory numbers only.
  • Privacy and Privacy on Hold are not supported on the Cisco Unified IP Phone 7935, 7936, 7937, or 7985, Nokia E61, analog phones connected to the Cisco VG224 or Cisco ATA, or any phone without a display.

SUMMARY STEPS

1. enable

2. configure terminal

3. telephony-service

4. privacy

5. privacy-on-hold

6. exit

7. ephone phone-tag

8. privacy [ off | on ]

9. privacy-button

10. end

DETAILED STEPS

Command or Action
Purpose

Step 1

enable

 

Router> enable

Enables privileged EXEC mode.

  • Enter your password if prompted.

Step 2

configure terminal

 

Router# configure terminal

Enters global configuration mode.

Step 3

telephony-service

 

Router(config)# telephony-service

Enters telephony-service configuration mode.

Step 4

privacy

 

Router(config-telephony)# privacy

(Optional) Enables privacy at the system-level for all phones.

  • This command is enabled by default.
  • To enable privacy for individual phones only, disable privacy at the system-level with the no privacy command and enable it for individual phones as shown in Step 8.

Step 5

privacy-on-hold

 

Router(config-telephony)# privacy-on-hold

(Optional) Enables privacy on hold at the system-level for all phones.

  • Blocks phone users on shared lines from viewing call information or retrieving calls on hold. Default is disabled.

Step 6

exit

 

Router(config-telephony)# exit

Exits telephony-service configuration mode.

Step 7

ephone phone-tag

 

Router(config)# ephone 10

Enters ephone configuration mode.

  • phone-tag —Unique number that identifies this ephone during configuration tasks.

Step 8

privacy [ off | on ]

 

Router(config-ephone)# privacy on

(Optional) Modifies privacy support on the specific phone.

  • off —Disables privacy on the phone.
  • on —Enables privacy on the phone.
  • System-level privacy setting is the default. Use this command only if you want to modify the system-level setting in Step 4 for a specific phone.
  • Using the no form of this command to reset to the system-level value.
  • This command can also be configured in ephone-template configuration mode and applied to one or more phones. The ephone configuration has priority over the ephone-template configuration.

Step 9

privacy-button

 

Router(config-ephone)# privacy-button

Enables the privacy feature button on the IP phone.

  • Enable this command only on phones that share an octo-line directory number.
  • This command can also be configured in ephone-template configuration mode and applied to one or more phones. The ephone configuration has priority over the ephone-template configuration.

Step 10

end

 

Router(config-ephone)# end

Exits to privileged EXEC mode.

Examples

The following example shows privacy disabled at the system-level and enabled on an individual phone. It also shows Privacy on Hold enabled at the system-level.

telephony-service

no privacy

privacy-on-hold

max-ephones 100

max-dn 240

timeouts transfer-recall 60

voicemail 8900

max-conferences 8 gain -6

transfer-system full-consult

fac standard

!

!

ephone 10

privacy on

privacy-button

max-calls-per-button 3

busy-trigger-per-button 2

mac-address 00E1.CB13.0395

type 7960

button 1:7 2:10

SIP: Enabling Privacy and Privacy on Hold

To enable Privacy and Privacy on Hold on SIP phones, perform the following steps.

  • To enable Privacy on all phones, leave the system-level privacy (voice register global) command set to enabled (default value) and leave the phone-level privacy (voice register pool) command set to the default (use system value).
  • To enable Privacy on specific phones only, disable privacy at the system-level by using the no privacy command in voice register global configuration mode and enable privacy at the phone-level by using the privacy on command in voice register pool or voice register template configuration mode.
  • To enable Privacy on Hold on all phones, enable it at the system-level with the privacy-on-hold command. To disable Privacy on Hold on specific phones, disable Privacy on those phones using the privacy off command in voice register pool or voice register template configuration mode. Privacy must be enabled to support Privacy on Hold.

Prerequisites

  • Cisco Unified CME 7.1 or a later version.

Restrictions

  • Privacy and Privacy on Hold are supported for calls on shared-line directory numbers only.
  • Privacy and Privacy on Hold are not supported on the Cisco Unified IP Phone 7935, 7936, 7937, or 7985, Nokia E6, analog phones connected to the Cisco VG224 or Cisco ATA, or any phone without a display.

SUMMARY STEPS

1. enable

2. configure terminal

3. voice register global

4. privacy

5. privacy-on-hold

6. exit

7. voice register pool phone-tag

8. privacy { off | on }

9. privacy-button

10. end

DETAILED STEPS

Command or Action
Purpose

Step 1

enable

 

Router> enable

Enables privileged EXEC mode.

  • Enter your password if prompted.

Step 2

configure terminal

 

Router# configure terminal

Enters global configuration mode.

Step 3

voice register global

 

Router(config)# voice register global

Enters telephony-service configuration mode.

Step 4

privacy

 

Router(config-register-global)# privacy

(Optional) Enables privacy at the system-level for all phones.

  • This command is enabled by default.
  • To enable privacy for individual phones only, disable privacy at the system-level with the no privacy command and enable it for individual phones as shown in Step 8.

Step 5

privacy-on-hold

 

Router(config-register-global)# privacy-on-hold

(Optional) Enables privacy on hold at the system-level for all phones.

  • Blocks phone users on shared lines from viewing call information or retrieving calls on hold. Default is disabled.

Step 6

exit

 

Router(config-register-global)# exit

Exits voice register global configuration mode.

Step 7

voice register pool phone-tag

 

Router(config)# voice register pool 10

Enters voice register pool configuration mode.

  • phone-tag —Unique number that identifies this phone during configuration tasks.

Step 8

privacy { off | on }

 

Router(config-register-pool)# privacy on

(Optional) Modifies phone-level privacy setting on this phone. The default value is the system setting.

  • off —Sets privacy state to off on the phone.
  • on —Sets privacy state to on for the phone
  • Use this command only if you want to modify the system-level setting in Step 4 for a specific phone.
  • Using the no form of this command to reset to the system-level value.
  • This command can also be configured in voice register template configuration mode and applied to one or more phones. The phone configuration has priority over the phone template configuration.

Step 9

privacy-button

 

Router(config-register-pool)# privacy-button

Enables the privacy feature button on the IP phone.

  • Enable this command only on phones with a shared-line directory number.
  • This command can also be configured in voice register template configuration mode and applied to one or more phones. The phone configuration has priority over the phone template configuration.

Step 10

end

 

Router(config-register-pool)# end

Returns to privileged EXEC mode.

Examples

The following example shows privacy disabled at the system-level and enabled on an individual phone. It also shows Privacy on Hold enabled at the system-level.

voice register global

mode cme

privacy-on-hold

no privacy

max-dn 300

max-pool 150

voicemail 8900

!

!

voice register pool 130

id mac 001A.A11B.500E

type 7941

number 1 dn 30

privacy ON

privacy-button

Additional References

The following sections provide references related to Cisco Unified CME features.

Technical Assistance

Description
Link

The Cisco Support website provides extensive online resources, including documentation and tools for troubleshooting and resolving technical issues with Cisco products and technologies.

To receive security and technical information about your products, you can subscribe to various services, such as the Product Alert Tool (accessed from Field Notices), the Cisco Technical Services Newsletter, and Really Simple Syndication (RSS) Feeds.

Access to most tools on the Cisco Support website requires a Cisco.com user ID and password.

http://www.cisco.com/techsupport

Feature Information for Barge and Privacy

Table 42-2 lists the features in this module and enhancements to the features by version.

To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm .

Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which Cisco IOS software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn . An account on Cisco.com is not required.


NoteTable 42-2 lists the Cisco Unified CME version that introduced support for a given feature. Unless noted otherwise, subsequent versions of Cisco Unified CME software also support that feature.


 

Table 42-2 Feature Information for Barge and Privacy

Feature Name
Cisco Unified CME Version
Modification

Barge

7.1

Added Barge and cBarge support for SIP shared-line directory numbers.

7.0/4.3

Added cBarge support for SCCP shared octo-line directory numbers.

Privacy

7.1

Added support for Privacy on SIP shared-line directory numbers.

7.0/4.3

Added support for Privacy on SCCP shared octo-line directory numbers.