Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager 7.1(3)
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Index

Table Of Contents

A - B - C - D - E - F - H - I - K - L - M - O - P - R - S - T - U - V - W -

Index

A

Alert tone 42

Answer button 20

answering a call 20

Assistant Console

accessing without assisting managers 7

call control buttons 8

customizing layout 14

going offline and back online 7

handling calls from 19

keyboard shortcuts for 17

launching 6

logging in 6

menu 8

operating with mouse and keyboard 15

using intercom from 16

assistant selection, understanding 39

Assistant Watch

for managers 40

using Intrcpt softkey with 43

assistants

choosing (for managers) 39

customizing phone ringer for 34

default 50

identifying (for managers) 39

phone lines for 10

B

blind transfer 21

buttons, identifying 8

C

call control buttons 8, 27

call control status, monitoring 14

call filtering

description 44

lists for 51

modes 51

with Divert All 52

call handling

from the Assistant Console 19

from the assistant phone 25

from the manager phone 38, 43

with call control buttons 8, 27

call hold

putting a call on hold 20

removing a call from hold 21

calls, how displayed 10

Cisco Unified Communications Manager Assistant, description 1

Cisco Unified IP Phone

assistants 25

documentation viii

proxy-line, for managers 38

shared-line (for managers) 37

softkeys on (assistants) 25

softkeys on (manager phones) 38

status window, on manager phones 40

conference calls, placing 22

connected status

changing 7

monitoring 14

Console

dialing from 19

Consult Transfer button 21

D

default assistant, assigning 50

dialing a number 19

directory

using 14

Directory panel 14

distinctive ringing 34

DivAll softkey

manager target for 50

using 43

Divert All

with call filtering 52

Divert target, configuring

assistants 23

managers 50

diverting a call

assistants 23

for managers 38

managers 43

DND softkey 47

Do Not Disturb feature 47

E

ending a call 20

Exclusive filter

creating filter lists 51

description 12

F

filtering

description 44

lists for 51

forwarding all calls 43

H

Hang Up button 20

hanging up a call 20

Hold button 20

holding a call 20

I

icons on phone

Divert All, on manager phones 43

Do Not Disturb, on manager phones 47

feature settings, on manager phones 41

filtering, on manager phones 45

IMM DIV button

using 23

Immediate Divert button, assistants using and configuring 23

Inclusive filter

creating filter lists 51

description 12

intercepting a call 43

intercom

using from the Assistant Console 16

using on the phone (for managers) 46

Intrcpt softkey, on manager phones 43

K

keyboard shortcuts 17

keyboard, operating Console with 15

L

log in, assistants 6

M

Manager Configuration window

using 49

Manager lines

in My Calls panel 10

in My Managers panel 11

manager proxy lines 10

managers

configuring features for 49

feature status for 11

monitoring 11

online status of 11

menu bar, on Assistant Console 8

mouse, operating Assistant Console with 15

muting phone 47

My Calls panel 10

My Managers panel 11

O

Offline button 7

offline status

monitoring 14

online help, using vii

P

placing a call 19

pop-to-top feature 14

proxy-line

status window on a manager phone 3

using a manager phone 38

using Manager Assistant in the proxy-line mode 2

R

Redirect softkey

manager target for 50

managers 43

on manager phones 38

Resume button 21

S

server

connection to 14

settings 15

settings

administrative 15

shared-line

status window on a manager phone 3

using a manager phone 37

using Manager Assistant in the shared-line mode 2

softkeys

for manager phones 38

speed dials 13

status bar

using 14

status window

managers 40

T

TRA VM button 24

Transfer button 21

Transfer VM button 24

transferring a call 21

TrnsfVM softkey

managers 44

on manager phones 38

U

unhold 21

V

voice mail

sending a call (for managers) 44

sending a call to (assistants) 24

sending a call to managers 38

W

wildcards

in filter lists 51