Cisco Unified Communications System 8.x SRND
Index
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

Index

Symbols

! in route patterns 9-90

+dialing 9-13

+E.164 dial plans 9-66

<None> calling search space 23-8

@ in route patterns 9-90

Numerics

1040 Sensor 28-8

1700 Series Routers 17-7, 17-11

1A and 2A cabling 3-15

2111 Virtualization Experience Client 18-37

2112 Virtualization Experience Client 18-37

2211 Virtualization Experience Client 18-37

2212 Virtualization Experience Client 18-37

2800 Series Routers 17-7, 17-11, 17-19, 17-35

2900 Series Routers 17-35

3500 Series Video Gateways 13-27

3800 Series Routers 17-7, 17-11, 17-19, 17-35

3900 Series Routers 17-35

3900 Series SIP Phone 18-9

4000 Virtualization Experience Client 18-37

508 conformance 5-63

6215 Virtualization Experience Client 18-38

6901 IP Phone 18-9

6911 IP Phone 18-9

6921 IP Phone 18-10, 18-16

6941 IP Phone 18-12, 18-16

6945 IP Phone 18-12, 18-16

6961 IP Phone 18-10, 18-16

7902G IP Phone 18-9

7905_7912 dial rules 9-52, 9-84

7905G IP Phone 18-9

7906G IP Phone 18-9

7910G+SW IP Phone 18-10

7910G IP Phone 18-10

7911G IP Phone 18-10

7912G IP Phone 18-10

7914 Expansion Module 18-15

7915 Expansion Module 18-15

7916 Expansion Module 18-15

7921G Wireless IP Phone 12-46, 18-23

7925G-EX Wireless IP Phone 18-23

7925G Wireless IP Phone 12-46, 18-23

7926G Wireless IP Phone 18-23

7931G IP Phone 18-11

7936 IP Conference Station 18-29

7937G IP Conference Station 18-29

7940_7960_OTHER dial rules 9-52, 9-84

7940G IP Phone 18-11

7941G-GE IP Phone 18-11

7941G IP Phone 18-11

7942G IP Phone 18-12

7945G IP Phone 18-12

7960G IP Phone 18-12

7961G-GE IP Phone 18-13

7961G IP Phone 18-13

7962G IP Phone 18-13

7965G IP Phone 18-13

7970G IP Phone 18-14

7971G-GE IP Phone 18-14

7975G IP Phone 18-15

7985G IP Video Phone 18-33, 18-34, 18-50

802.1s 3-5

802.1w 3-5, 3-7

802.1X authentication 4-15

802.3af PoE 3-13

8900 Series IP Phone 18-13, 18-16, 18-33, 18-34

9.@ route pattern 9-90

911 25-106

911 calls 9-42, 10-1

9900 Series IP Phone 18-16, 18-33, 18-34

9951 IP Phone 18-15

9971 IP Phone 18-15

A

AA 21-24

AAR

dial plan considerations 9-108

for video calls 12-10, 13-32

for Voice over PSTN 5-20, 5-21

with Cisco Unity 21-9

with globalized destination mask 9-23

with hunt pilot 9-76

abbreviated dialing 9-7

AC 19-42

access codes 9-10, 9-109, 25-45

access control list (ACL) 4-22, 4-23, 18-48

Access Control Server (ACS) 18-27

accessibility of IP Telephony features 5-63

Access Layer 3-5

access lists for Mobile Connect calls 25-47

access numbers 25-55

access point (AP) 3-57, 3-58, 3-67, 18-23

ACF 9-133

ACL 4-22, 4-23, 18-48

ACS 18-27

Active Directory (AD) 16-10, 16-14, 16-16, 16-21

Active Directory Application Mode (ADAM) 16-11, 16-26

Active Directory Lightweight Directory Services (ADLDS) 16-18

AD 16-10, 16-14, 16-16, 16-21

ADAM 16-11, 16-26

Adaptive Security Appliance (ASA) 4-24, 4-35, 11-69

additional information xxxix, xli

addresses

Admission Request (ARQ) 9-133

flat 25-29

MAC 4-8

partitioned 25-27

resolution 9-133, 9-134

security 4-5, 4-6

Address Resolution Protocol (ARP) 3-67, 4-14

Add Traffic Stream (ADDTS) 18-28

ADDTS 18-28

ad-hoc conferences 12-18

ADLDS 16-18

Administrative XML Layer (AXL) 28-5

Admission Confirm (ACF) 9-133

Admission Reject (ARJ) 9-133

Admission Request (ARQ) 9-133

advanced formulas for bandwidth calculations 3-54

AFT 10-22

agents for call processing 5-27

Aggregation Services Router (ASR) 22-5

AHT 29-5

ALI 10-3, 10-5, 10-22

ALI Formatting Tool (AFT) 10-22

all trunks busy 10-14

alternate

endpoints 14-54

gatekeeper 8-38, 14-54

analog

gateways 13-8, 13-25, 18-3

interface modules 18-4, 18-5

Analog Telephone Adaptor (ATA) 18-8, 18-40

Analysis Manager 28-21

anchoring calls in the enterprise 25-59

Android 25-66, 25-74, 25-75, 25-79

ANI 10-3, 10-5, 10-7, 10-11, 13-18

Annex M1 14-54

annunciator 17-20

answer supervision 10-14

AnyConnect 25-80

AP 3-57, 3-58, 3-67, 18-23

Apple iPhone 25-88

application dialing rules 24-7, 25-55

Application ID for RSVP 11-28, 11-36, 11-48, 12-8

applications

Attendant Console 19-42

described 19-1

Extension Mobility 19-7, 19-27

for mobile users 25-1

for phones 18-18

for video telephony 12-41

IP Manager Assistant 19-19

IP Phone Services 19-2

security 4-38

third-party 1-2

Unified Communications Manager Assistant 19-19

WebDialer 19-32

applications and services layer 1-5, 20-1

application users 16-7

architecture

applications and services layer 20-3

call control layer 15-2

call processing 8-3

call routing layer 7-3

Cisco IP Phone Messenger (IPPM) 24-29

Cisco UCIntegration for Microsoft Office Communicator 24-26

Cisco Unified Client Services Framework 24-3

Cisco Unified Communications Manager Assistant 19-19, 19-21

Cisco Unified Contact Center 26-2

Cisco Unified MeetingPlace 22-14

Cisco Unified Mobile Communicator 25-90

Cisco Unified Personal Communicator 24-10

Cisco WebEx Connect 24-16

conferencing 22-3

deployment models 5-2

directories 16-7

dual-mode phones 25-66

endpoints 18-3

Enterprise Feature Access 25-56

Extension Mobility 19-8

IP Phone Services 19-2

media resources 17-2

Mobile Connect 25-48

Mobile Voice Access 25-56

networking layer 2-3

operations and serviceability layer 27-3

presence 23-9

Service Advertisement Framework (SAF) 5-64

trunks 14-2

Unified Communications System 1-3

videoconferencing 22-39

voice and video over WLAN 3-57

WebDialer 19-33, 19-37

wireless LAN 3-57

area code 9-109

ARJ 9-133

ARP 3-67, 4-14

ARQ 9-133

ASA 4-24, 4-35, 11-69

ASR 22-5

assistance, obtaining xli

Assistant Console 19-31

asymmetric link between two RSVP-aware routers 11-30

asynchronous H.323 client 12-28, 12-33

Asynchronous Transfer Mode (ATM) 3-40, 5-13, 5-26

ATA 18-8, 18-40

ATM 3-40, 5-13, 5-26

Attendant Console (AC) 12-43, 19-42, 29-28

audio on computer 18-22, 24-5

audio-only calls 12-10

audio sources 17-45

authentication

database 3-59

of phones 4-20, 18-24

of users 16-9, 16-19

open 18-25

shared key 18-25

auto-detection 8-44

automated alternate routing (AAR)

dial plan considerations 9-108

for video calls 12-10, 13-32

for Voice over PSTN 5-20, 5-21

with Cisco Unity 21-9

with globalized destination mask 9-23

with hunt pilot 9-76

automated attendant (AA) 21-24

Automatic Location Identification (ALI) 10-5, 10-22

Automatic Location Identifier (ALI) 10-3

Automatic Number Identification (ANI) 10-5, 10-7, 10-11, 13-18

automatic number identification (ANI) 10-3

AUTO negotiate 3-15

autonomous systems 3-78

average hold time (AHT) 29-5

AXL 28-5

B

BackboneFast 3-7

bandwidth

advanced formulas 3-54

best-effort 3-39

call control traffic 3-52, 3-53, 3-56

consumption 3-47, 3-49, 11-38

for Cisco Unity 21-34

for conferencing 22-10, 22-36

for contact center 26-12

for RSVP 11-34, 11-38

for shared line appearances 3-54

for Unified MeetingPlace 22-36

for virtual tie lines 3-56

for WebEx 22-10

general rule 5-46

guaranteed 3-38

management of 11-15

provisioning 3-20, 3-38, 3-47, 11-38

request for 14-54

requirements for call admission control 11-13

requirements for gatekeepers 11-15

voice class requirements 3-43

basic IP phones 18-8

B-Channel 13-34

beacons 3-68

Bearer Capabilities Information Element (bearer-caps) 13-37

bearer-caps command 13-37

bearer traffic 3-48, 11-34

best-effort bandwidth 3-39

best practices for

call admission control 11-126

centralized call processing 5-14

Cisco Unified Border Element 8-50

Cisco Unified Communications Manager Express (UnifiedCME) 8-46

Cisco Unity 21-34

Cisco Unity Connection 21-34

Cisco Unity Express (CUE) 21-45

distributed call processing 5-26

fax support 13-21

LDAP synchronization 16-16

line/device approach to building classes of service 9-62

modem support 13-24

music on hold 17-44

RSVP 11-33

single-site deployment 5-9

voice messaging 21-34

WAN design 3-37

BHCA 5-51, 9-78, 13-2, 29-4, 29-14, 29-21

BHCC 9-78, 29-4

bill-to number (BTN) 10-6

binding of channels 13-34

blade servers 5-59

BLF 23-7

blocking factor 29-4

blocking numbers 25-54

Bluetooth 3-66, 18-29

bootstrap server 5-35

border element 8-50, 14-58

BPDU 3-7

branch office router 17-50

bridge protocol data unit (BPDU) 3-7

B-Series Blade Server 5-59, 5-61

BTN 10-6

bugs, reporting xli

bump in the wire 4-26

bundled interfaces 11-32

bursting 3-46

bursty traffic 13-2, 29-5

Business Edition 8-3, 8-6, 8-24, 8-28, 8-29, 17-2, 25-63, 29-14

Business Edition3000 5-13, 5-17, 5-20, 8-6, 9-146

Business Edition5000 29-16

Business Edition6000 5-57

business IP phones 18-10

busy hour 29-4

busy hour call attempts (BHCA) 5-51, 9-78, 13-2, 29-4, 29-14, 29-21

busy hour call completions (BHCC) 9-78, 29-4

busy lamp field (BLF) 23-7

busy-out channels 13-34

C

cabling

Category 3 3-15

IBM type 1A and 2A 3-15

CAC (see call admission control)

calendar integration for presence 23-32

call admission control

bandwidth management 11-15

bandwidth requirements 11-13

best practices 11-126

centralized call processing 11-71, 11-75, 11-80, 11-85

components 11-12

described 11-1

design considerations 11-70

distributed call processing 11-72, 11-77, 11-82

elements 11-12

for contact center 26-13

for music on hold 17-47

for Session Management Edition (SME) 11-110

for TelePresence 11-95

for video 11-95

for wireless access points 18-28

gatekeeper 8-37, 9-131, 11-15

locations 11-97, 12-8

migration from static locations to RSVP 11-45

moving devices to a new location 10-15, 25-17

MPLS 11-11

regions 12-5

RSVP-enabled locations 11-38

RSVP for video calls 11-105

RSVP ingress 11-29

static locations 11-12

topologies 11-70

topology-aware 11-7

topology-unaware 11-3

call anchoring 25-59

callback

dial-via-office 25-93

for emergency services 10-11, 10-16

from the PSAP 10-11, 10-16

reverse 25-93

call center 26-1

Call Control Discovery (CCD) 5-64, 9-24

call control layer 1-4, 15-1

call control traffic 3-52, 3-56

call detail record (CDR) 5-48, 28-10

caller ID 25-106

caller ID matching 25-55, 25-59

caller ID transformations 25-61

call flows

multicast music on hold 17-27, 17-30

music on hold 17-27, 17-30

unicast music on hold 17-29, 17-32

Call Forward Unregistered (CFUR) 9-23

call hand-in 25-73, 25-82

call handoff 25-73, 25-76, 25-81

call hand-out 25-73, 25-76, 25-81

calling line ID (CLID) 9-91, 13-18

calling party number

globalization 9-17

localization 9-20

calling party number (CPN) 10-6

calling party number normalization 14-26

calling privileges 9-101, 9-140

calling restrictions 9-101, 9-140

calling search spaces 9-61, 9-101, 9-102, 23-8, 25-58

call log 25-93

call management record (CMR) 5-48, 28-10

call processing

agents 5-27

architecture 8-3

capacity planning 8-25

centralized 5-10, 11-71, 11-75, 11-80, 11-85, 21-8, 21-11, 26-7, 28-25

design considerations 8-29

distributed 5-24, 11-72, 11-77, 11-82, 26-8, 28-26

guidelines 8-1

hardware platforms 8-4

high availability 8-15

mixed deployments 11-90

redundancy 8-17, 13-9

subscriber server 8-9, 8-10

with gatekeeper 8-37

call-related traffic 3-56

call routing

architectural layer 1-4, 7-1

for emergency calls 10-21

inbound 25-69

outbound 25-70

calls

911 10-1

audio-only 12-10

classification of 9-92

coverage of 9-75

emergency 9-42, 10-1

flow between clusters 12-12

forwarding 9-65, 9-104

H.323 14-53

history 23-8

hold 17-24

inbound 9-42, 9-49, 13-29, 13-35

load balancing 14-55

music on hold 17-21

outbound 9-42, 9-46, 13-31, 13-36, 14-55

per second (cps) 13-2

pickup at desk phone 25-41

pickup at remote destination phone 25-42

preservation of 13-15

privileges 9-101

restrictions 9-140

routing 9-87, 9-128, 9-131, 10-21, 13-29, 13-31, 25-105

scenarios 12-11

signaling 13-36, 13-37

simultaneous 13-2

types supported 12-4

within a cluster 9-42, 9-45

calls per second (cps) 29-4

CAM 4-8

CAMA 10-6

campus

access switch 3-3

deployment model 5-8

infrastructure requirements 3-1

cancellation of echo 13-23

CanMapAlias 14-54

capacity planning

applications and serviceability layer 20-5

Attendant Console 19-45, 29-28

Business Edition 8-28, 29-14

by product 29-13

call control layer 15-4

call processing 8-25

call routing layer 7-5

call traffic 29-21

Cisco IP Phone Messenger (IPPM) 24-32

Cisco Prime Unified Operations Manager (UnifiedOM) 29-47

Cisco Prime Unified Service Monitor (UnifiedSM) 29-47

Cisco UC Integration for Microsoft Office Communicator 24-28

Cisco Unified Client Services Framework 24-8

Cisco Unified Communications Manager Express (UnifiedCME) 29-14

Cisco Unified Mobile Communicator 25-100

Cisco Unified Personal Communicator 24-11

Cisco Unified Presence 29-45

Cisco WebEx Connect 24-21

clusters 29-18

codecs 29-35

conferencing 29-39

contact center 26-15

CTI applicaitons 29-23

CTI applications 8-34

definition of terms 29-4

deployment models 5-3

design and deployment considerations 29-1

dial plan 9-4, 29-22

direct connect mobile clients 25-113

dual-mode phones 25-85

emergency services 29-32

endpoints 18-54, 29-20

Express Media Server (EMS) 29-40

Extension Mobility 19-16, 29-25

factors to consider 29-2

gateways 29-32

IME-enabled ASA 4-33

instant messaging storage requirements 23-31

Intercompany Media Engine (IME) 5-42, 29-31

IP Phone Services 19-7

locations 29-19

media resources 17-34, 29-28

media server 29-41

megacluster 29-30

music on hold 17-36, 17-38

music on hold (MoH) 29-29

networking layer 2-4

operations and serviceability layer 27-4

performance overload 29-36

performance tuning 29-36

phones 18-54

presence 29-45

regions 29-19

servers 29-18

Session Management Edition (SME) 29-30

sizing tools 29-3

tools 8-26, 29-3

trunks 14-58

UnifiedCM 29-18

UnifiedCM Assistant 19-25, 29-27

UnifiedCM servers 8-26

Unified Communications Management Suite 29-46

Unified MeetingPlace 22-36, 29-43, 29-44

Unified Mobility 25-63

videoconferencing 22-44, 29-44

Virtualization Experience Clients (VXC) 24-34

voice activity detection (VAD) 29-35

voice messaging 29-38

WebDialer 19-40, 29-27

WebEx 22-9

wireless networks 3-63, 18-26

CAPWAP 3-58

CAR 5-48

cascading media resources 29-42

Category 3 cabling 3-15

CCA 3-68

CCD 5-64, 9-24, 11-67

CDP 4-6, 18-30

CDR 5-48, 28-10

CDR Analysis and Reporting (CAR) database 5-48

Centralized Automatic Message Accounting (CAMA) 10-6

centralized call processing

call admission control 11-71, 11-75, 11-80, 11-85

call coverage 9-76

centralized messaging 21-8

deployment model 5-10, 26-7, 28-25

distributed messaging 21-11

hunt lists 9-76

Voice over the PSTN 5-20

centralized gatekeeper deployment 9-135

centralized messaging 21-6, 21-8, 21-15, 21-23

centralized TFTP services 3-33, 3-34

CFUR 9-23

Challenge Handshake Authentication Protocol (CHAP) 18-24

changes for this release xxxix

channels

binding 13-34

for video calls 13-34

for wireless devices 3-65

rollover 13-34

CHAP 18-24

CIF 18-36

CIR 3-46

Cisco 1040 Sensor 28-8

Cisco Business Edition 8-24, 17-2, 25-63

Cisco Centralized Key Management (Cisco CKM) 18-25, 18-27

Cisco Discovery Protocol (CDP) 4-6, 18-30

CiscoE20 Video Phone 18-34

Cisco Emergency Responder (ER) 10-7, 10-15, 12-42

Cisco EnergyWise Technology 3-13

Cisco IOS

calling privileges 9-140

call routing 9-128, 9-131

classes of service 9-71

digit manipulation 9-142

gatekeeper 12-25

minimum release required 18-5

software MTP 17-19

CiscoIP Communicator 12-43, 18-44, 18-55

CiscoIP Conference Station 18-40

Cisco IP Phone Messenger (IPPM) 24-29

CiscoIP SoftPhone 10-16, 18-55

Cisco IP Voice Media Streaming Application 29-28

CiscoIP Voice Media Streaming Application 17-20

Cisco Jabber 25-74, 25-75, 25-78, 25-79

Cisco Jabber Android, Android 25-79

Cisco Jabber for Android 25-79

Cisco LEAP 18-24, 18-25

Cisco MediaSense 26-6

Cisco Mobile 25-74, 25-78, 25-79, 25-80

Cisco Mobile iPhone 25-78, 25-79

Cisco Multimedia Conference Manager (MCM) 12-36, 14-54

Cisco Multipoint Control Unit (MCU) 22-37, 22-43

Cisco Network Analysis Module (NAM) 28-11

Cisco Prime 28-1

Cisco Prime Unified Operations Manager (UnifiedOM) 28-4, 29-47

Cisco Prime Unified Provisioning Manager (UnifiedPM) 28-16

Cisco Prime Unified Service Monitor (UnifiedSM) 28-8, 29-47

Cisco Proprietary RTP 17-13

Cisco Security Agent 4-38

Cisco Technical Assistance Center (TAC) xli

Cisco UCIntegration for Microsoft Office Communicator 24-1, 24-26

Cisco Unified Analysis Manager 28-21

Cisco Unified Border Element 4-36, 9-134, 11-66, 14-58

Cisco Unified Client Services Framework (CSF) 18-22, 24-3

Cisco Unified Communications Integration for Cisco WebEx Connect 24-19

Cisco Unified Communications Management Suite 28-1, 29-46

Cisco Unified Communications Manager Assistant (UnifiedCM Assistant) 12-42

Cisco Unified Communications Manager Express (UnifiedCME) 5-14, 5-27, 8-44, 18-19, 21-13, 29-14

Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 28-21

Cisco Unified Computing System (UCS) Platform 5-58

Cisco Unified Contact Center 12-43, 26-1

Cisco Unified Contact Center Enterprise (UnifiedCCE) 26-2

Cisco Unified Contact Center Express (UnifiedCCX) 26-4

Cisco Unified Contact Center Management Portal (UnifiedCCMP) 26-5

Cisco Unified Customer Voice Portal (UnifiedCVP) 26-3

Cisco Unified E-Mail Interaction Manager (UnifiedEIM) 26-5

Cisco Unified Expert Advisor 26-4

Cisco Unified Intelligence Center (UnifiedIC) 26-5

Cisco Unified IP Conference Station 18-29

Cisco Unified IPIVR 12-24, 12-43

Cisco Unified Media Capture Plartform 26-6

Cisco Unified MeetingPlace 12-44, 22-13, 25-98, 29-43, 29-44

Cisco Unified Messaging Gateway (UMG) 21-4

Cisco Unified Mobile Communicator 24-2, 25-87

Cisco Unified Mobility 25-1, 25-38, 25-79

Cisco Unified Personal Communicator 18-21, 18-44, 24-1, 24-10

Cisco Unified Presence 23-1, 23-9, 29-45

Cisco Unified Reporting 28-22

Cisco Unified Service Statistics Manager (UnifiedSSM) 28-14

Cisco Unified Video Advantage

classification of traffic 18-48

described 12-1, 18-30

QoS recommendations 18-44

Cisco Unified Videoconferencing 22-37

Cisco Unified Web Interaction Manager (UnifiedWIM) 26-5

CiscoUnifiedWireless IP Phone 7921G 12-46

CiscoUnifiedWireless IP Phone 7925G 12-46

Cisco Unity 21-1, 21-8, 21-18, 21-22, 21-36, 25-97

Cisco Unity Connection 21-8, 21-19, 21-36, 25-97

Cisco Unity Express (CUE) 21-24

Cisco Unity Personal Assistant 21-6

Cisco Unity Telephony Integration Manager (UTIM) 21-41, 21-43

Cisco Voice Transmission Quality (CVTQ) 28-10

Cisco WebEx Connect 24-1, 24-16

CKM 18-25, 18-27

classes of service for users 9-54, 9-58, 9-71, 25-23

classification of

calls 9-92

traffic 3-4, 3-17, 3-70, 18-39, 18-48

class of restriction (COR) 9-71, 9-140

Class of Service (CoS) 3-4, 9-66, 9-70, 18-40

clear channel assessment (CCA) 3-68

CLEC 10-5

CLID 9-91, 13-18

Client Matter Code (CMC) 9-92

clients

H.323 12-28

zones 12-35

Client Services Framework 24-3

client transformation 24-8

clipping 5-14

clustering over the WAN

Business Edition6000 5-57

Cisco Unity 21-15, 21-17

CTI applications 8-33

described 5-45

failover with Cisco Unity 21-19

for contact center 26-10, 28-27

local failover 5-49

music on hold 17-53

presence 23-22

remote failover 5-55

troubleshooting 5-49

WAN considerations 5-46

with Cisco Unity 21-22

clusters

co-located 11-86

design guidelines 8-8

Emergency Responder (ER) 10-9, 10-21

for presence servers 23-10

for UnifiedCM 8-8

guidelines for 8-14

maximum capacity 29-18

multiple, for Cisco Unity 21-38

redundancy 8-19

server nodes 8-9

services 8-8

clusterwide parameters 11-43

CMC 9-92

CMM 17-22, 18-6

CMR 5-48, 28-10

codecs

capacity planning 29-35

complexity modes 17-4, 17-5

flex mode 17-5

for music on hold 17-44

for video telephony 18-34

iLBC 14-56

lossy, Link Loss Type 14-56

low bit-rate (LBR) 17-41

packets per second (pps) 13-5

pass-through 11-42

selection of 14-56

supported by endpoint devices 12-6, 18-36

collaboration

Cisco Unified Client Services Framework 24-3

clients and applications 24-1

conferencing 22-1, 29-39

contact management 24-4

LDAP directory integration 24-4

solutions 12-44

third-party XMPP clients and applications 24-2

collaborative conferencing 22-1, 29-39

co-located

DHCP server 3-26

UnifiedCM clusters 11-86

COM 16-3

combined deployment models for messaging 21-14

Committed Information Rate (CIR) 3-46

Common Intermediate Format (CIF) 18-36

Communication Media Module (CMM) 17-22, 18-6

Communicator 18-21, 18-44, 18-55, 24-10

competitive local exchange carrier (CLEC) 10-5

complexity modes for codecs 17-4, 17-5

Component Object Model (COM) 16-3

components of

Device Mobility 25-18

IP Video Telephony 12-2

messaging system 21-3

presence 23-3

compressed Real-Time Transport Protocol (cRTP) 3-40, 3-43

Computer Telephony Integration (CTI) 8-11, 8-23, 8-31, 12-3, 12-42, 21-24, 29-23

conference bridges 17-18

Conference Station 18-29, 18-40

conferencing

ad-hoc 12-18

architecture 22-3

capacity planning 22-36

collaborative 22-1, 29-39

described 17-6, 22-1

hardware 8-45

hardware resources 17-7

Intelligent Bridge Selection 12-19, 12-20, 17-8

recording sessions 22-30

resources 12-16, 12-24, 17-6

rich media 1-1

scheduling interface 22-19

security 17-9

software resources 17-6

video 12-19, 12-20, 17-8

configuration examples for

ATA 188 and IP phones 18-40

endpoint gatekeeper 12-40

fax/modem support 13-26

gatekeeper 8-37

lobby phone security 4-39

QoS 18-39

software-based endpoints 18-44

UnifiedCME 8-44

VG224 gateways 18-39

VG248 gateways 18-39

Wireless IP Phones 18-46

zones 12-35

conformance with Section 508 5-63

connectivity options for the WAN 5-13, 5-26

console

for attendants 12-43, 19-42

for UnifiedCMAssistant assistant 19-31

contact center

described 26-1

gateway sizing 29-34

general 1-1

traffic patterns 13-3, 13-4, 29-34

video calls 12-43

content-addressable memory (CAM) 4-8

Content Engine (CE) 11-30

continuous-presence conference view 12-17, 17-8

Control and Provisioning of Wireless Access Points (CAPWAP) 3-58

Control Discovery (CCD) 11-67

control signaling 3-52, 3-56

conventions used in this document xlii

COR 9-71, 9-140

Core Layer 3-12

co-resident

DHCP 3-28

MoH 17-36

core switch 3-3

CoS 3-4, 9-66, 9-70, 18-40

coverage of calls 9-75

CPN 10-6

cps 13-2, 29-4

CPU usage 29-11

CPU utilization in gateways 13-5

cRTP 3-40, 3-43

cryptographic features xli

C-Series Rack-Mount Server 5-61, 5-62

CSF 18-22

CTI 8-11, 8-23, 8-31, 12-3, 12-42, 21-24, 29-23

CTI Manager 8-8, 8-23

CTIManager 8-11

CTI-QBE 21-24

CTI route points 17-18

CUE 21-24

customer contact 1-1

customer support xli

cutover 6-1

CVTQ 28-10

D

DAI 4-13, 4-14

database replication 8-11

database synchronization for UnifiedCM 16-27

data center 3-12, 4-33

data centers

redundant 4-43

single 4-42

data plan for Cisco Unified Mobile Communicator 25-88

delay

of packets 5-46, 5-48, 13-21, 13-24

variation (jitter) 13-21, 13-24

Delayed Offer 14-20

Delivery Traffic Indicator Message (DTIM) 3-66

Demilitarized Zone (DMZ) 4-40

deployment models

campus 5-8

clustering over the WAN 5-45, 17-53, 21-22, 23-22, 26-10, 28-27

combined for messaging 21-14

described 5-1

DHCP 3-27

federation 23-23

for Cisco Unified MeetingPlace 22-31

for Cisco Unity 21-5

for Cisco Unity Express 21-24

for contact center 26-6

for network management 28-23

for presence 23-18

for presence servers 23-14

for TelePresence 11-96

for UnifiedCME 8-46

for video 11-96

Intercompany Media Engine (IME) 5-34

media resources 17-41

messaging and call processing combinations 21-7

multi-cluster 23-21

multisite dial plan 9-35

multisite with centralized call processing 5-10, 9-76, 17-41, 17-49, 26-7, 28-25

multisite with distributed call processing 5-24, 9-37, 9-77, 17-42, 17-52, 26-8, 28-26

music on hold 17-49

Service Advertisement Framework (SAF) 5-64

Session Management Edition 5-28

single cluster 23-18

single site 5-8, 17-41, 17-49, 26-6, 28-23

site-based 5-3

Unified Computing System (UCS) 5-58

virtualized servers 5-58, 5-63

voice over the PSTN 5-20

designing for performance 29-5

desk phone call log 25-93

deskphone control mode (using deskphone for audio) 18-22, 24-5

deskphone for audio 24-5

desk phone integration 25-78, 25-79

desk phone pickup 25-41

desktop phones 18-8

desktop server 22-43

destination of a call 9-108

device mobility

dial plan 25-23, 25-25

feature components and operation 25-18

Group 25-18

Info 25-18

operation flowchart 25-22

operation of 25-22

parameter settings 25-19

Physical Location 25-18

settings 25-20

Device Mobility Group 25-20

devices

hunt list 9-78

line group 9-124

mobility 10-15, 25-17

pools 5-50, 5-56

route group 9-96

DFS 3-65

DHCP

binding information 4-13

deployment options 3-27

described 3-25

lease times 3-26

Option 150 3-25

servers 3-28

Snooping 4-11, 4-13

starvation attack 4-13

dialed pattern recognition 9-5, 9-52

dial-in conferences 12-24

dialing

habits 9-6

rules 25-55

dial peers 9-128, 9-140, 9-142

dial plan

+dialing 9-13

911 calls 10-1

abbreviated dialing 9-7

access codes 9-10

application dialing rules 24-7

approaches to 9-38

architecture 9-3

Automated Alternate Routing (AAR) 9-23

Call Control Discovery (CCD) 9-24

Call Forward Unregistered (CFUR) 9-23

calling party settings 9-14

calling privileges 9-101, 9-140

calling search space 9-61

call routing 9-87

capacity planning 29-22

classes of service 9-54, 9-58, 9-71, 25-23

design considerations 9-11, 25-23

device mobility 25-23

dialing habits 9-6

dial peers 9-128, 9-140, 9-142

distribution of digits 9-9

E.164 9-26, 9-29

elements 9-78

emergency call string 10-12

Extension Mobility 9-57, 9-63, 9-114

for Cisco Unified Client Services Framework 24-7

for Device Mobility 25-23, 25-25

for distributed call processing 9-37

for mobility 25-106

for multisite deployments 9-35

for UnifiedCM Assistant 19-27

for Voice over PSTN 5-23

functions 9-1

globalized numbers 9-12, 9-20, 9-25

hunt lists 9-121, 9-122

Intercompany Media Engine (IME) 9-33

international calls 9-90

line groups 9-121, 9-122

localized call egress 9-20

localized call ingress 9-16

local route group 9-13

number of digits 9-8

on-net vs. off-net 9-6

overlapping extensions 9-7

partitions 9-61

planning considerations 9-5, 9-11

Service Advertisement Framework (SAF) 9-24

shared line appearance 10-16

site codes 9-10

string length 9-8

Tail End Hop Off (TEHO) 9-23

transformations 9-14

Unified Mobility 25-58

uniform on-net dialing 9-8, 9-40, 25-26

variable length on-net dialing 9-10, 9-43, 25-27, 25-29

voicemail 9-42, 9-49

dial rules 9-52, 9-81, 9-83, 9-84

dial-via-office 25-93, 25-107

DID 10-6, 13-18

differential threshold 18-27

Differentiated Service Code Point (DSCP) 3-70

Differentiated Services Code Point (DSCP) 3-4, 3-41, 11-98

different versions of UnifiedCM in the same cluster 3-34

digital gateways 13-8, 13-25

digital signal processor (see DSP resources)

digit manipulation 9-91, 9-107, 9-142, 13-30

direct connect mobile clients 25-102

Direct Inward Dial (DID) 10-6, 13-18

directories

access 16-3

architecture 16-7

authentication of users 16-9, 16-19

filtering 16-23

for UnifiedCM Assistant 19-31

high availability 16-27

integration with IP telephony system 16-1, 16-2

integration with UnifiedCM 16-5

LDAP 16-1

schema 16-1

search base 16-12

security 16-15

sn attribute 16-10

synchronization 16-9, 16-10, 16-23

UserID 16-10

directory

gatekeeper 8-41, 9-138

lookup rules 24-7

number (DN) 9-78

searches 24-5

distortion 3-66

distributed call processing 5-24, 9-77, 11-72, 11-77, 11-82, 26-8, 28-26

distributed gatekeeper deployment 9-137

distributed messaging 21-6, 21-11, 21-17

Distribution Layer 3-10

distribution of digits in a dial plan 9-9

DMVPN 3-39

DMZ 4-40

DN 9-78

DNS 3-23

documentation

feedback xli

obtaining xli

related xxxix, xli

Domain Name System (DNS) 3-23

DSCP 3-4, 3-41, 3-70, 11-98

DSP resources

described 17-4

in multisite deployment model 5-25

PVDM 17-34

PVDM3 17-35

DTIM 3-66

DTMF

conversion of 17-12

for SIP trunks 14-23

gateway capabilities 13-9

methods supported by endpoints 17-13

on H.323 gateways 17-18

on SIP gateways 17-16

Relay 13-10, 17-14, 17-17

DTPC 3-67

dual-attached Content Engine (CE) 11-30

dual-mode

clients 25-74, 25-75, 25-78, 25-79, 25-80

phones and clients 25-66

dual tone multifrequency (DTMF) 13-9, 13-10, 14-23, 17-12, 17-13

dynamic ANI interface 10-11

Dynamic ARP Inspection (DAI) 4-13, 4-14

Dynamic Frequency Selection (DFS) 3-65

Dynamic Host Configuration Protocol (DHCP) 3-25, 4-11, 4-13

Dynamic Multipoint VPN (DMVPN) 3-39

Dynamic Transmit Power Control (DTPC) 3-67

E

E.164 9-26, 9-29, 9-46, 9-47, 10-5, 10-6, 10-11, 14-26, 21-39

E20Video Phone 18-34

E911 10-1, 10-4

EAP-FAST 18-24

EAP-TLS 18-24

Early Offer 14-20

echo cancellation 13-23

ECM 13-22

ECS 12-3

efficiency of links 3-43

elements of a dial plan 9-78

ELIN 10-10, 10-11

EMCC 11-59, 19-9, 19-17, 29-25

emergency calls 9-42

emergency call string 10-12

emergency location identification number (ELIN) 10-10, 10-11

Emergency Responder (ER) 9-42, 10-7, 10-15, 12-42

emergency response location (ERL) 10-10, 10-11, 10-15

emergency services 10-1, 14-57, 25-106, 29-32

EMP 12-16

Empty Capabilities Set (ECS) 12-3

EMS 22-15, 29-40

eMWI 21-39

encryption

for phones 4-20

for signaling 3-53, 3-54

restrictions on use xli

endpoints

alternate 14-54

analog gateways 18-3

architecture 18-3

capacity planning 18-54, 29-20

codecs supported 12-6

design considerations 18-55

directory access 16-3

features 18-55

for video calls 12-5

gatekeeper 12-26, 12-28

H.323 18-52

H.323 clients 12-28

high availability 18-54

line group devices 9-124

SIP 18-52

software-based 18-21, 18-44

Sony 18-35

supplementary services 17-17

Tandberg 18-35, 18-51

time to live 12-39

types of 18-1

video 12-2, 18-30, 18-48

wireless 3-60, 18-23

end users 16-7, 23-4

Energy conservation 3-13

EnergyWise Technology 3-13

Enhanced Media Processor (EMP) 12-16

Enhanced Message Waiting Indicator (eMWI) 21-39

Enhanced Survivable Remote Site Telephony (E-SRST) 5-19

Enterprise Feature Access 25-37, 25-43, 25-53, 25-54, 25-55

Enterprise MCM 8-37

equations for calculating

bandwidth 3-52, 3-54

Business Edition device capacities 29-14

calling search spaces 9-61

CPU usage 29-11

CTI resource requirements 29-24

memory usage 29-7

music on hold server capacity 17-37

partitions 9-61

ER 9-42, 10-15, 12-42

ERL 10-10, 10-11, 10-15

Erlang 29-5

Erlang blocking factor 29-12

Error Correction Mode (ECM) 13-22

error rate 5-49

E-SRST 5-19

ettercap virus 4-14

example configurations 12-35, 12-40

Exchange Web Services Calendar 23-35

executive IP phones 18-14

Expansion Module 7914 18-15

Expansion Module 7915 18-15

Expansion Module 7916 18-15

Expert Advisor 26-4

export regulations xli

Express Media Server (EMS) 29-40

Extensible Authentication Protocol (EAP) 18-24

Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) 18-24

Extensible Authentication Protocol-Transport Layer Security (EAP-TLS) 18-24

extensible messaging 23-39

Extensible Messaging and Presence Protocol (XMPP) 25-109

Extension Mobility (EM)

capacity planning 29-25

described 19-7

dial plan 9-57, 9-63, 9-114

interactions with UnifiedCMAssistant 19-27

Extension Mobility Cross Cluster (EMCC) 11-59, 19-9, 19-17, 29-25

extensions, overlapping 9-7

F

fabric extenders 5-60

FAC 9-92

factors that affect sizing 29-2

failover

Cisco Unity 21-18, 21-19

clustering over the WAN 5-49, 5-55

scenarios 19-5

to PSTN 9-46, 9-47

fallback 4-31

fallback mode 17-52

FastStart 14-49, 17-17

fax

Error Correction Mode 13-22

gateway support for 13-9, 13-19

interface modules 18-4

pass-through mode 13-19

protocols supported 13-25

relay mode 13-19

Super Group3 (SG3) 13-22

supported platforms and features 13-25

V.34 13-22

FCoE 5-59, 5-60

features of endpoints 18-55

federated deployment 23-23

federation between domains 23-23

feedback on this document xli

Fibre Channel over Ethernet (FCoE) 5-59, 5-60

filtering for directory synchronization and authentication 16-23

filter strings for LDAP directories 16-26

firewalls

access control lists 24-21

around gateways 4-35

bump in the road 4-26

centralized deployment 4-40

described 4-24

routed mode 4-26

stealth mode 4-26

transparent mode 4-26

with H.323 4-36

Firewall Services Module (FWSM) 4-24, 4-35

firmware upgrades for Cisco IP Phones 18-16

flash used for music on hold 17-50

flat addressing 9-38, 9-43, 25-29

flexible bandwidth interfaces 11-32

flex mode for codecs 17-5

flows for calls between clusters 12-12

Forced Account Codes (FAC) 9-92

Foreign Exchange Office (FXO) 10-7

forwarding calls 9-65, 9-104

Frame Relay 3-40, 5-13, 5-26

French national numbering plan 9-61

full-duplex 3-15

FWSM 4-24, 4-35

FXO 10-7

G

GARP 4-9, 4-14

gatekeeper

alternate 8-38, 14-54

call admission control 5-26, 11-15

call routing 9-131

centralized deployment 9-135

clustering 8-38

configuration examples 8-37

described 12-25

design considerations 8-37

directory 8-41, 9-138

distributed deployment 9-137

for endpoints 12-26, 12-28

geographical resiliency 12-26

H.225 trunks 14-45, 14-53

incompatibilities 12-26

intercluster trunks 14-44

IOS 12-25

proxy 12-36, 12-37, 12-38

redundancy 8-38, 8-41

roles 12-26

scalability 12-26

summary 12-40

trunk redundancy 14-45

via-zone 9-134

zones 11-15, 12-35

gatekeeper-controlled

H.225 trunks 14-45, 14-53

H.323 client 12-28, 12-32

intercluster trunks 14-44

Gatekeeper Transaction Message Protocol (GKTMP) 14-54

Gatekeeper Update Protocol (GUP) 8-38, 14-45, 22-42

Gateway Load Balancing Protocol (GLBP) 3-10

gateways

911 services 10-13

additional documentation 13-6, 29-37

all trunks busy 10-14

analog 13-8, 13-25, 18-3, 18-7

automated alternative routing 13-32

blocking 10-14

capabilities 13-37

capacity planning 29-32

Cisco Unified Border Element 9-134, 14-58

CiscoUnifiedVideoconferencing 3500 Series Video Gateways 13-27

codecs 13-5

configuration examples for fax/modem support 13-26

configuration in UnifiedCM 13-36

contact center sizing 29-34

core feature requirements 13-9

CPU utilization 13-5

digital 13-8, 13-25

digit manipulation 13-30

fax support 13-19

features 18-55

firewalls 4-35

for contact centers 13-4

for local failover 5-55

for music on hold 17-22

for video telephony 13-27

H.320 12-34, 12-38

modem support 13-23

performance overload 13-5

performance tuning 13-5

placement 10-13

protocols 13-10

QoS configuration examples 18-39

redundancy 13-7, 13-15

security 4-34

selection of 13-9

service prefixes 13-31

SIP 13-11, 13-17

site-specific requirements 13-17

sizing for contact center traffic 13-4

sizing for traffic 13-2

TDM 13-7

V.34 modem support 13-25

V.90 modem support 13-25

VG202 18-7

VG204 18-7

VG224 18-7

VG248 18-7

voice applications 13-1, 18-3, 18-7

VoiceXML 25-50, 25-51

zone prefixes 12-38

general security 4-3

generic topologies 11-84

geographical diversity 5-7

geographical resiliency 12-26

geolocations 9-125

GKTMP 14-54

GLBP 3-10

globalization of calling party number 9-17

globalized dial plan 9-12, 9-20, 9-25

glossary 1-1

GoDaddy.com Enrollment Server 5-35

Gratuitous Address Resolution Protocol (GARP) 4-9, 4-14

groups for

call routing 9-93

Emergency Responder (ER) 10-17, 10-19

gateways 29-33

line numbers (hunting) 9-121

media resources 17-1

UnifiedCM redundancy 8-17, 14-36

guaranteed bandwidth 3-38

GUP 8-38, 14-45, 22-42

H

H.225 trunks 14-45, 14-53

H.245 Alphanumeric 17-13

H.245 Signal 17-13

H.320 12-34, 12-38

H.323

Annex M1 14-54

call hairpinning 8-44

call preservation enhancements 13-15

calls 14-53

classes of service 9-71

clients 12-28, 12-37

dial peers for call routing 9-128

FastStart 14-49, 17-17

fax and modem support 13-25

firewalls 4-36

gateways 13-10

in UnifiedCM 14-51

MCU resources 12-21

supplementary services 17-17

trunks 14-3, 14-36, 14-50

video endpoints 12-3, 18-52

zones prefixes 12-37

hairpinning 8-44, 25-51

half-duplex 3-15

hand-in of a call 25-73, 25-82

handoff of calls 25-73, 25-76, 25-81

hand-out of a call 25-73, 25-76, 25-81

hardware

analog interface modules 18-5

audio conferencing bridge 17-7

gatekeepers 8-38

media resource capacities 17-34

media server 29-41

MTP resources 17-19

music on hold 17-36

transcoder 17-11

types of platforms 8-4

Hardware Media Server (HMS) 22-15

headers for voice packets 3-48

high availability

applications and serviceability layer 20-4

Attendant Console 19-45

Business Edition 8-24

call control layer 15-3

call processing 8-15

call routing layer 7-4

Cisco IP Phone Messenger (IPPM) 24-31

Cisco UC Integration for Microsoft Office Communicator 24-28

Cisco Unified Client Services Framework 24-9

Cisco Unified Mobile Communicator 25-99

Cisco Unified Personal Communicator 24-13

Cisco WebEx Connect 24-22

contact center 26-11

CTI 8-35

deployment models 5-3

dial plan 9-4

direct connect mobile clients 25-112

directories 16-27

dual-mode phones 25-84

endpoints 18-54

Enterprise Feature Access 25-57

Extension Mobility 19-14

gateways 13-7

hardware platforms 8-15

IME-enabled ASA 4-33

Intercompany Media Engine (IME) 5-42

IP Phone Services 19-5

media resources 17-39, 17-40

Mobile Connect 25-48

Mobile Voice Access 25-57

music on hold 17-40

network connectivity 8-15

networking layer 2-4

network services 3-4

operations and serviceability layer 27-4

phones 18-54

presence 23-13

requirements 5-5

servers 8-6

SIP trunks 14-18

Survivable Remote Site Telephony (SRST) 8-19

trunks 14-45

UnifiedCM 8-17

UnifiedCM Assistant 19-23

Unified Computing System (UCS) 8-23

Unified MeetingPLace 22-32

videoconferencing 22-42

Virtualization Experience Clients (VXC) 24-35

voice services 5-14

WebDialer 19-39

WebEx 22-9

wireless LAN 3-61

high-density analog interface modules 18-4

high-performance servers 8-6

history of

calls 23-8

revisions xl

this document xl

HMS 22-15

hold 17-21, 17-24

holdee 17-23

holder 17-23

hold time 13-2

hosted virtual desktop (HVD) 24-35

Hot Standby Router Protocol (HSRP) 3-10, 5-26, 8-37, 22-42

how to use this document 1-6

HSRP 3-10, 5-26, 8-37, 22-42

hub-and-spoke topology 3-3, 3-37, 9-131, 11-15, 11-70

hunt

groups 9-121

lists 9-78, 9-121, 9-122

pilot 9-78, 9-121, 9-122

HVD 24-35

hypervisor 5-61, 5-62

I

IBM Cabling System (ICS) 3-15

IBM Lotus Sametime 23-43

IButton 9-86

ICCS 5-47, 5-51, 8-11

ICMP 13-17

ICS 3-15

iDivert 9-120

IDS 4-35, 5-47

iLBC codec 14-56

IM 25-109

IME

architecture 5-36

basic (inline) deployment 4-30

bootstrap server 5-35

capcaity planning 29-31

components 5-34

described 5-34

dial plan considerations 9-33

offpath deployment 4-30

proxy 4-29

Immediate Divert (iDivert) 9-120

impairments without QoS 3-20

inbound calls 9-42, 9-49, 13-29, 13-35

incompatibilities 12-26

Informix Dynamic Server (IDS) 5-47

infrastructure (see network infrastructure)

infrastructure gatekeeper 12-26

ingress call admission control 11-29

inline deployment of IME-enabled ASA 4-30

inline power 3-13

instant messaging 23-17, 23-27, 23-29, 23-31, 24-21, 24-24, 25-109

Integrated Services (IntServ) model 11-25, 11-33

Integrated Services/Differentiated Services (IntServ/DiffServ) model 11-27, 11-33

Integrated Services Router (ISR) 17-35, 21-30

integrations with Cisco Unity 21-38

Intelligent Bridge Selection 12-19, 12-20, 17-8

Intelligent Session Control 25-60

interactive voice response (IVR) 5-10, 12-24, 12-43

intercluster trunks

gatekeeper controlled 14-44

non-gatekeeper controlled 14-38

Intercompany Media Engine (IME)

architecture 5-36

basic (inline) deployment 4-30

bootstrap server 5-35

capacity planning 29-31

components 5-34

described 5-34

dial plan considerations 9-33

offpath deployment 4-30

proxy 4-29

interface modules 18-4

interface types for 911 calls 10-5

interference to wireless communications 3-66

international calls 9-90

international dialing 9-69

Internet Control Message Protocol (ICMP) 13-17

interoperability 8-44, 8-48, 8-52, 11-61, 11-95, 12-44

Intra-Cluster Communication Signaling (ICCS) 5-47, 5-51, 8-11

introduction 1-1

Intrusion Detection System (IDS) 4-35

IntServ/DiffServ model 11-27, 11-33

IntServ model 11-25, 11-33

invia 9-134, 12-35

IOS

calling privileges 9-140

call routing 9-128, 9-131

classes of service 9-71

digit manipulation 9-142

Gatekeeper 12-25

minimum release required 18-5

software MTP 17-19

IP/H.323 feature set 8-37

IP/VC 3500 Series Video Gateways 13-27

IP addresses

security 4-5

IP Communicator 12-43, 18-21, 18-44, 18-55

IP Conference Station 18-29, 18-40

iPhone 25-66, 25-74, 25-78, 25-79, 25-88

IPIVR 12-43

iPlanet Directory Server 16-10, 16-15

IPMA 19-19

IP Manager Assistant (IPMA) 19-19

IP Phone Messenger (IPPM) 24-29

IP phones 18-8

IP Phone Services 19-2

IPPM 24-29

IP Precedence 3-4, 3-41

IPSec 5-13, 5-26

IP Security Protocol (IPSec) 5-13, 5-26

IP Telephony 1-1

IPv6

security 4-6

with Cisco Unified Provisioning Manager (UnifiedPM) 28-19

with Cisco Unity Connection 21-44

IP Video Telephony

components 12-2

described 1-1, 12-1

security 4-19

IP VOICE feature set 8-44

IP Voice Media Streaming Application 17-4, 17-6, 17-19, 17-20, 29-28

ISDN 5-14, 5-15, 13-34

ISR 17-35, 21-30

IVR 5-10, 12-24, 12-43

J

Jabber 25-66, 25-75, 25-78, 25-79

jitter 5-46, 13-21, 13-24

JTAPI 8-23, 12-3

K

Key Press Markup Language (KPML) 9-5, 9-81, 9-83, 17-13

KPML 9-5, 9-81, 9-83, 17-13

L

LAN infrastructure 3-4

Layer 2 3-4, 5-26

Layer 3 3-4

layers of security 4-4

LBR 17-41

LCF 8-41, 9-134

LCR 13-33

LDAP 8-11, 16-1, 24-4, 24-5, 25-92, 25-109

LDN 10-6

LEAP 18-24, 18-25

learned routes 5-36

leased lines 3-40, 5-13, 5-26

lease times for DHCP 3-26

least-cost routing (LCR) 13-33

LEC 10-3, 10-13

LFI 3-40, 3-43, 3-44

licenses 23-18

Lightweight Access Point Protocol (LWAPP) 3-58

Lightweight Directory Access Protocol (LDAP) 8-11, 16-1

Lightweight Directory Services 16-18

Limit Client Power setting on access points 3-67

line/device approach to classes of service 9-58, 25-23

line appearances 3-54

line group devices 9-124

line groups 9-78, 9-121, 9-122

line speed mismatch 3-45

link efficiency 3-43

link fragmentation and interleaving (LFI) 3-40, 3-43, 3-44

Link Loss Type 14-56

listed directory number (LDN) 10-6

Live Communications Server 2005 23-41

LLQ 3-40, 3-41

LMHOSTS file 3-23

load balancing 3-33, 8-22, 14-45, 14-55

lobby phone security 4-39

local dialing area 9-111

Local Eexchange Carrier (LEC) 10-3

local exchange carrier (LEC) 10-3, 10-13

local failover deployment model 5-49

localization of calling party number 9-20

localized call egress 9-20

localized call ingress 9-16

local route group 9-13

Location Confirm (LCF) 8-41, 9-134

Location Reject (LRJ) 9-134

Location Request (LRQ) 8-41, 9-134

locations

for video endpoints 11-97

maxiumum number 29-19

RSVP-enabled 11-38

settings 11-14

static 11-12, 12-8

topology-aware 12-8

logical partitioning 9-15, 9-125

loss of packets 13-21, 13-24

lossy, Link Loss Type 14-56

low bit-rate (LBR) codecs 17-41

low-density analog interface modules 18-4

low-latency queuing (LLQ) 3-40, 3-41

LRJ 9-134

LRQ 8-41, 9-134

LRQ blast 8-41

LWAPP 3-58

M

MAC address 4-8

Manager Assistant 12-42

manager IP phones 18-12

manipulation of digits 9-107, 9-142

Master Street Address Guide (MSAG) 10-3

maximum sessions per RSVP Agent 11-41

maximum simultaneous calls 29-4

MC 12-16

MCM 8-37, 12-25, 12-36, 14-54

MCP 26-6

MCU

capacity and sizing 12-23

configuration 12-33

for videoconferencing 22-37

for video telephony 12-2, 12-16

high availability 22-43

with H.323 or SIP 12-21

with Skinny Client Control Protocol (SCCP) 12-18

zone prefixes 12-37

zones 12-37

Mean Opinion Score (MOS) 28-8

Media Capture Platform (MCP) 26-6

media for Cisco Unified Client Services Framework 24-6

Media Gateway Control Protocol (MGCP) 12-3, 13-10, 13-25

media resource group (MRG) 11-40, 12-19, 17-39

media resource group list (MRGL) 11-40, 12-19, 17-39

Media Resource Manager (MRM) 17-2

media resources

architecture 17-2

capacity planning 17-34, 29-28

cascading 29-42

deployment models 17-41

described 17-1

design guidelines 17-39

for local failover 5-55

hardware and software capacities 17-34

hardware server 29-41

high availability 17-39, 17-40

PVDM 17-34

PVDM3 17-35

security 4-34

server 8-10

voice quality 17-43

MediaSense 26-6

media server 22-15

Media Streaming Application 17-4, 17-6, 17-19, 17-20, 29-28

media termination point (MTP)

conference bridges 17-18

described 17-12

in multisite deployment model 5-25

types 17-19

uses 14-57

with H.323 trunk 14-50

with SIP trunk 14-7, 14-21

MeetingPlace 12-44, 22-13, 25-98

MeetingPlace Express Media Server (EMS) 22-15

megacluster 5-2, 8-27, 29-30

memory usage 29-7

Message Waiting Indicator (MWI) 21-24

messaging

bandwidth management 21-34

centralized 21-6, 21-8, 21-15, 21-23

Cisco Unity 21-1

combined deployment models 21-14

deployment models 21-5

distributed 21-6, 21-11, 21-17

failover 21-18, 21-19

redundancy 21-18

system components 21-3

MGCP 12-3, 13-10, 13-25

Microsoft Active Directory (AD) 16-10, 16-14, 16-16, 16-21

Microsoft Active Directory Application Mode (ADAM) 16-11, 16-26

Microsoft Communications Server 23-41

Microsoft Exchange 25-99

Microsoft Office Communicator 23-41, 24-1, 24-26

Microsoft ViewMail for Outlook (VMO) 21-6

mid-call fallback 4-31

mid-call features 4-31, 25-43, 25-72

migration

from static locations to RSVP call admission control 11-45

to IP Telephony 6-1

MISTP 3-5

mixed call processing deployments 11-90

mixed-mode operation 3-34

MLP 3-40

MLPP 17-20

MLTS 10-2

Mobile Communicator 24-2, 25-87

Mobile Connect

architecture 25-48

described 25-36, 25-40

desk phone pickup 25-41

functionality 25-40

redundancy 25-48

remote destination phone pickup 25-42

voicemail 25-46

Mobile Voice Access

access numbers 25-55

architecture 25-56

described 25-37, 25-49

functionality 25-50

hairpinning 25-51

IVR VoiceXML gateway 25-50

number blocking 25-54

redundancy 25-57

Mobility

applications 25-1

described 25-1, 25-58

guidelines for deploying 25-62

integration with presence 23-36

Proxy 4-29

softkey method of call hand-out 25-76

modeling of computer systems 29-6

models for deployments (see deployment models)

models for PSTN connections 14-62

modem

features supported 13-25

gateway support for 13-9, 13-23

pass-through mode 13-23

platforms supported 13-25

protocols supported 13-25

relay mode 13-23

upspeed 13-23

V.34 13-25

V.90 13-25

MoH 5-55, 17-21, 29-29

MOS 28-8

moves, adds, and changes 10-7

MP 12-16, 12-17

MPLS 3-36, 3-40, 5-13, 5-26, 11-11, 11-78

MRG 11-40, 12-19, 17-39

MRGL 11-40, 12-19, 17-39

MRM 17-2

MSAG 10-3

MTP

conference bridges 17-18

described 17-12

hardware resources 17-19

in multisite deployment model 5-25

software resources 17-19

types 17-19

uses 14-57

with H.323 trunk 14-50

with SIP trunk 14-7, 14-21

multicast music on hold 17-22, 17-27, 17-30, 17-44, 17-46, 17-50

multicast traffic on WLAN 3-66

multichannel support 26-5

multi-cluster deployment 23-21

multi-forest LDAP synchronization 16-18

Multilevel Precedence Preemption (MLPP) 17-20

multi-line telephone system (MLTS) 10-2

Multilink Point-to-Point Protocol (MLP) 3-40

Multimedia Conference Manager (MCM) 8-37, 12-25, 14-54

multipath distortion 3-66

multiple clusters for Cisco Unity 21-38

Multiple Instance Spanning Tree Protocol (MISTP) 3-5

multiple UnifiedCM servers 21-23

multipoint conferencing 12-16

Multipoint Controller (MC) 12-16

Multipoint Control Unit (MCU)

capacity and sizing 12-23

configuration 12-33

for video telephony 12-2, 12-16

high availability 22-37, 22-43

with H.323 or SIP 12-21

with Skinny Client Control Protocol (SCCP) 12-18

Multipoint Processor (MP) 12-16, 12-17

Multiprotocol Label Switching (MPLS) 3-36, 3-40, 5-13, 5-26, 11-11, 11-78

multisite deployment model

with centralized call processing 5-10, 9-76, 17-41, 17-49, 26-7, 28-25

with distributed call processing 5-24, 9-77, 17-42, 17-52, 26-8, 28-26

multisite dial plan 9-35

music on hold (MoH) 5-55, 17-21, 29-29

MWI 21-24, 25-110

N

NAM 28-11

Named Service Event (NSE) 13-25

Named Telephony Event (NTE) 13-11, 17-13

National Emergency Number Association (NENA) 10-10, 10-22

native interoperability for video 11-95

native transcoding with Cisco Unity 21-35

NENA 10-10, 10-22

Netscape Directory Server 16-10, 16-15

Network Analysis Module (NAM) 28-11

network hold 17-24

network infrastructure

access layer 3-5

core layer 3-12

distribution layer 3-10

high availability 3-4

LAN 3-4

network management 28-3

requirements 3-1

roles 3-3

routed access layer 3-7

security 4-5

voice over wireless LAN (WLAN) 25-68

WAN 3-36

wireless LAN 25-68

WLAN 3-57

networking layer 1-3, 2-1

network management 26-16, 28-1

network services 3-23

Network Time Protocol (NTP) 3-35

network virtualization 4-41

new for this release xxxix

Nexus 1000V Switch 3-21

NIC teaming 8-16

NM-HD-1V/2V/2VE module 17-7, 17-11, 17-19

NM-HDV2 module 17-7, 17-11, 17-19

NM-HDV module 17-7, 17-11

Nokia Call Connect 25-80

non +E.164 directory numbers 9-68

non-fallback mode 17-50

non-gatekeeper controlled H.323 client 12-28, 12-29, 12-33

non-gatekeeper controlled intercluster trunks 14-38

normalization of calling party numbers 14-26

notational conventions xlii

NPA 9-109

NSE 13-25

NTE 13-11, 17-13

NTP 3-35

number blocking 25-54

Numbering Plan Area (NPA) 9-109

number of digits dialed 9-8

number transformations 9-14

O

Office Communications Server 2007 23-41

off-net dialing 9-6

offpath deployment of IME-enabled ASA 4-30

on-net dialing 9-6, 9-8, 9-10, 9-40, 9-43

open authentication 18-24, 18-25

Open Recording Architecture (ORA) 26-6

Open Shortest Path First (OSPF) 4-26

Open Virtualization Archives (OVA) 8-26, 8-31

operations and serviceability layer 1-5, 27-1

Option 150 3-25

ORA 26-6

OSPF 4-26

outbound calls 9-42, 9-46, 13-31, 13-36, 14-55

Outlook Web Access Calendar 23-33

outvia 9-134, 12-35

OVA templates 8-26, 8-31

overlap

receiving 9-91

sending 9-91

overlapping

channels 3-65

extensions 9-7

oversubscription of a link 3-46

P

PAC 18-24

packets

delay 5-46, 5-48, 13-24

headers 3-48

jitter 5-46

loss of 5-46, 13-21

packets per second (pps) 13-5

parallel cutover 6-2

parameters

clusterwide 11-43

for Device Mobility 25-19

partitioned addressing 9-38, 25-27

partitions 9-15, 9-61, 9-101, 9-125

passive-interface command 3-12

pass-through codec 11-42

pattern recognition in dialing 9-5, 9-52

PC

Access to Voice VLAN 18-30

port on IP phone 4-17, 18-30

PEAP 18-24

performance

call rate 8-1

designing for 29-5

modeling 29-6

of call processing servers 8-26

of Extension Mobility 19-16

of presence servers 23-17

of UnifiedCM Assistant 19-25

of WebDialer 19-40

overload on gateways 13-5, 29-36

quantitative analysis 29-6

tuning of gateways 13-5, 29-36

Per-Port/Per-VLAN ACLs 18-51

persistent chat 23-31

Personal Communicator 18-21, 18-44, 24-1, 24-10

phased migration 6-2

Phone Proxy 4-28

phones

3900 Series 18-9

6901 18-9

6911 18-9

6921 18-10, 18-16

6941 18-12, 18-16

6945 18-12, 18-16

6961 18-10, 18-16

7902G 18-9

7905G 18-9

7906G 18-9

7910G 18-10

7910G+SW 18-10

7911G 18-10

7912G 18-10

7914 Expansion Module 18-15

7915 Expansion Module 18-15

7916 Expansion Module 18-15

7931G 18-11

7940G 18-11

7941G 18-11

7941G-GE 18-11

7942G 18-12

7945G 18-12

7960G 18-12

7961G 18-13

7961G-GE 18-13

7962G 18-13

7965G 18-13

7970G 18-14

7971G-GE 18-14

7975G 18-15

7985G IP Video Phone 18-33, 18-34, 18-50

8900 Series 18-13, 18-16, 18-33, 18-34

9900 Series 18-16, 18-33, 18-34

9951 18-15

9971 18-15

applications 18-18

Attendant Console 19-42

authentication and encryption 4-20

basic models 18-8

business models 18-10

call pickup at desk phone 25-41

capacity planning 18-54

CiscoE20 Video Phone 18-34

configuration 18-27

design considerations 18-55

desktop IP models 18-8

dialed pattern recognition 9-52

dual-mode 25-66, 25-84

energy conservation 3-13

executive models 18-14

Extension Mobility 19-7

features 18-55

firmware upgrades 18-16

high availability 18-54

IP Phone Services 19-2

manager models 18-12

mid-call features 25-43

PC port 4-17

Power Save mode 3-14

Power Save Plus mode 3-14

QoS 18-40

remote destination call pickup 25-42

roaming 3-64, 18-27

SCCP 9-80

security 4-17, 4-39

services 19-2

settings 4-19

SIP 9-81, 9-83, 18-38

software-based 18-21, 18-44

Type-A 9-81

Type-B 9-83

Unified Communications Manager Assistant 19-19

user input 9-80, 9-81, 9-83

video 18-34

video support 18-19, 18-23, 18-33

video telephony 18-48

web access 4-19

WebDialer 19-32

wireless 18-23, 18-46

wireless interface 18-17

Wireless IP Phone 7921G 18-23

Wireless IP Phone 7925G 18-23

Wireless IP Phone 7925G-EX 18-23

Wireless IP Phone 7926G 18-23

with Cisco Unified Video Advantage 12-2

with CiscoUnifiedVideoAdvantage 18-30

Phone Systems for Cisco Unity Connection 21-38

physical security 4-5

pilot number for hunt lists 9-78, 9-121, 9-122

ping utility 5-48

PIX 4-24, 4-35

PKI 18-24

plain old telephone service (POTS) 10-7

platforms 8-4, 8-38

PoE 3-13, 18-18, 24-33

policy

for network security 4-3

for presence 23-8

for RSVP 11-36, 11-43

polling model 23-39

PortFast 3-7

ports

access 4-10

enable/disable 18-30

for call signaling 13-36

for CiscoUnifiedVideoAdvantage 18-48

for integration of Cisco Unity with UnifiedCM 21-41, 21-43

on the IP phone 4-17

PC connection 18-30

security 4-8

POTS 10-7

Power over Ethernet (PoE) 3-13, 18-18, 24-33

Power Save mode 3-14

Power Save Plus mode 3-14

precedence settings for network traffic 3-4, 3-41

preconditions 11-50

preface xxxix

prefixes

for access code 9-109

gateway 12-35

MCU 12-34

service 12-22, 13-31

zones 12-37, 12-38

presence

calendar integration 23-32

call history 23-8

capacity planning 29-45

Cisco IP Phone Messenger (IPPM) 24-29

clustering over the WAN 23-22

clusters 23-10

components 23-3

deployment models 23-14, 23-18

described 23-1, 23-3

end user 23-4

Exchange Web Services Calendar integration 23-35

federation 23-23, 24-24

for direct connect mobile clients 25-109

groups 23-8

guidelines 23-9

IBM Lotus Sametime 23-43

instant messaging storage requirements 23-31

integration with third-party applications 23-41

interactions between components 23-18

licensing of users 23-18

message archiving and compliance 23-30

Microsoft Communications Server 23-41

migration 23-28

mobility integration 23-36

Outlook Web Access Calendar integration 23-33

policy 23-8

polling model 23-39

presentity 23-3

protocol interfaces 23-39

proxy feature 4-29

real-time eventing model 23-38

SCCP 23-7

server guidelines 23-40

server performance 23-17

server policy 23-28

server redundancy 23-13

servers 23-9

server synchronization 23-10

SIP 23-5

speed dial 23-7

SUBSCRIBE calling search space 23-8

synchronization of servers 23-10

Third-Party Open API 23-38

UnifiedCM 23-5

with Cisco Unified Mobile Communicator 25-97

presentity 23-3

preservation of calls 13-15

PRI 10-6

primary extension 23-4

Primary Rate Interface (PRI) 10-6

Prime compliance 28-1

prioritization of traffic 3-41

priority, urgent 9-91

Priority Queue 11-36

Private Internet Exchange (PIX) 4-24, 4-35

Private Switch ALI 10-3

privileges for making calls 9-101, 9-140

problems, reporting xli

product security xli

progress_ind alert enable 8 command 10-14

propagation of database 8-11

Protected Access Credential (PAC) 18-24

Protected Extensible Authentication Protocol (PEAP) 18-24

Protocol Auto Detect 14-53

protocols

ARP 3-67, 4-14

CAPWP 3-58

CDP 4-6, 18-30

CHAP 18-24

cRTP 3-40, 3-43

DHCP 3-25, 4-11, 4-13

EAP-TLS 18-24

features supported 12-4

for SIP trunks 14-24

GARP 4-9, 4-14

GKTMP 14-54

GLBP 3-10

GUP 8-38, 14-45, 22-42

H.225 14-45, 14-53

H.320 12-34, 12-38

H.323 4-36, 8-44, 9-71, 9-128, 12-3, 12-21, 12-28, 13-10, 13-25, 14-3, 14-36, 14-50, 18-52

HSRP 3-10, 5-26, 8-37, 22-42

IPSec 5-13, 5-26

JTAPI 12-3

LDAP 8-11, 16-1

LWAPP 3-58

MGCP 12-3, 13-10, 13-25

MISTP 3-5

MLP 3-40

MPLS 11-11

NTP 3-35

PEAP 18-24

RAS 9-131, 12-25

RCP 4-14

RIP 4-26

routing 3-12

RSTP 3-5, 3-7

RSVP 3-37, 11-7, 11-17, 11-105, 12-8

RTP 5-26, 12-3

SCCP 9-5, 9-80, 12-3, 12-18, 13-10, 13-25, 17-14, 17-27, 18-35, 23-7

SDP 14-20

SIMPLE 23-9

SIP 5-26, 8-48, 9-5, 9-52, 9-81, 9-83, 9-84, 12-3, 13-11, 13-17, 14-3, 14-6, 14-7, 17-20, 17-30, 18-38, 18-52, 23-5

SMTP 21-30

SNMP 10-7

SOAP 23-10

SRTP 3-48, 14-24

STP 3-7

TAPI 12-3

TFTP 3-25, 3-28, 8-8, 8-22

UDP 5-26, 14-45

VPIM 21-30

VRRP 3-10

provisioning

H.320 gateways 12-34

H.323 clients 12-28

MCUs 12-33

servers 8-26

proxy

Cisco Unified SIP Proxy 14-61

for gatekeeper 8-37, 12-36, 12-37, 12-38

line mode with UnifiedCM Assistant 19-19

Proxy feature for Cisco ASA5500 Series appliances 4-27

PSAP 10-2, 10-11, 10-16

PSTN

911 calls 10-2

access to remote sites 5-13, 5-26

connection models 14-62

destination number 9-108

mid-call fallback 4-31

traffic patterns 13-3, 29-33

trunks 14-58

voice over the PSTN (VoPSTN) 5-20

public key infrastructure (PKI) 18-24

public safety answering point (PSAP) 10-2, 10-11, 10-16

Public Switched Telephone Network (PSTN) 5-13, 5-26, 9-108, 10-2, 13-3, 14-58

publisher server 5-47, 8-9

purpose-built appliance 8-6

PVDM 17-34

PVDM3 17-35

Q

QBE 8-32, 21-24

QBSS 3-68, 3-71, 18-27, 18-28

QBSS-Differential Threshold 18-27

QCIF 18-36

QoS

configuration examples 18-39

for Cisco Unified Computing System (UCS) 3-20

for contact center 26-12

for LAN 3-16

for music on hold 17-47

for security 4-21

for UnifiedCM Assistant 19-31

for video 11-95, 12-46

for WAN 3-36, 3-40

for wireless LAN 3-69

RSVP 11-24

QoS Basic Service Set (QBSS) 3-68, 3-71, 18-27, 18-28

QSIG 11-116, 14-54

Quality of Service (QoS)

configuration examples 18-39

for Cisco Unified Computing System (UCS) 3-20

for contact center 26-12

for LAN 3-16

for music on hold 17-47

for security 4-21

for UnifiedCM Assistant 19-31

for video 11-95, 12-46

for WAN 3-36, 3-40

for wireless LAN 3-69

RSVP 11-24

quality of voice transmissions 17-43

Quarter Common Intermediate Format (QCIF) 18-36

queue depth 3-55

queuing of voice traffic 3-19, 3-70

Quick Buffer Encoding (QBE) 8-32, 21-24

quiescent traffic 3-56

R

radio frequency (RF) 18-24

Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7

RAS 9-131, 11-15, 12-25, 14-45

RASAggregator trunk 12-28, 12-32, 12-33

Rate Matching (RM) module 12-16, 12-18

rate of error 5-49

RBOC 10-3

RCF 12-39

RCP 4-14

RDNIS 21-9

real-time eventing model 23-38

Real Time Monitoring Tool (RTMT) 16-2

Real-Time Transport Protocol (RTP) 5-26, 12-3

recognition of dialed patterns 9-52

recording and silent monitoring 26-6

recording server 22-44

Redirected Dialed Number Information Service (RDNIS) 21-9

Redirector servlet 19-34

redundancy

call processing 8-17

cluster configurations 8-19

Extension Mobility 19-14

for messaging 21-18

for Mobile Connect 25-48

for Mobile Voice Access 25-57

for presence servers 23-13

for remote sites 5-14

for trunks 14-45

for UnifiedCM Assistant 19-23

gatekeeper 8-38

gateway support for 13-9, 13-15

IP Phone Services 19-5

load balancing 8-22

TFTP services 3-33

WebDialer 19-39

Regional Bell Operating Company (RBOC) 10-3

regions

for video telephony 12-5, 12-7

maximum number 29-19

settings 11-14

Registration Admission Status (RAS) 9-131, 11-15, 12-25, 14-45

Registration Confirm (RCF) 12-39

registration of RSVP Agent 11-41

Registration Request (RRQ) 12-39

related documentation xxxix

Relative Signal Strength Indicator (RSSI) 18-27

releases of software xxxix

Remote Copy Protocol (RCP) 4-14

remote destination

caller ID matching 25-55

phone pickup 25-42, 25-54

profile 25-58

remote failover deployment model 5-55

Remote Monitoring (RMON) 28-11

remote site survivability 5-14

re-packetization of a stream 17-12

replication of database 8-11

Representational State Transfer (REST) 23-38

request for bandwidth 14-54

rerouting calling search space 25-58

resilience 8-1, 14-45

resolution of addresses 9-133, 9-134

Resource Reservation Protocol (RSVP) 3-37, 11-7, 11-17, 11-105, 12-8

REST 23-38

restrictions for

Extension Mobility 19-17

IP Phone Services 19-7

UnifiedCM Assistant 19-27

WebDialer 19-41

Retry Video Call as Audio 12-10

reverse callback 25-93

revision history xl

RF 18-24

RFC2833 13-11, 17-13

rich-media conferencing 1-1

RIP 4-26

RJ-45 3-15

RM 12-16, 12-18

RMON 28-11

roaming 3-64, 18-27

Roaming Sensitive Settings 25-19

rogue

DHCP server 4-11

network extensions 4-10

roles

in the network infrastructure 3-3

of a gatekeeper 12-26

rollover of channels 13-34

root guard 3-7

round-trip time (RTT) 5-48, 5-51

Route/Switch Processor (RSP) 13-23

Routed Access Layer 3-7

routed ASA firewall 4-26

routers

access control list (ACL) 4-23

branch office 17-50

flash 17-50

roles and features 3-3

RSVP 11-24

selective for E911 10-4

routes

filters 9-90

group devices 9-96

groups 9-91, 9-93

lists 9-93

patterns 9-87, 9-89

selection of 9-111

routing

calling line ID 9-91

calls 9-87, 9-128, 9-131, 25-69

digit manipulation 9-91

inbound calls 13-29

least-cost 13-33

outbound calls 13-31

protocols 3-12

time-of-day (ToD) 9-124

routing calls 25-105

Routing Information Protocol (RIP) 4-26

RRQ 12-39

RSP 13-23

RSSI 18-27

RSSI-Differential Threshold 18-27

RSTP 3-5, 3-7

RSVP 11-105

Agent 11-120

asymmetric link 11-30

bundled interfaces 11-32

call admission control 11-7, 11-29

Cisco RSVP Agent 11-40, 11-41

described 11-17

dual-attached Content Engine (CE) 11-30

end-to-end 11-63

flexible bandwidth interfaces 11-32

in Session Management Edition (SME) deployments 11-120

locations enabled for RSVP 11-38, 12-8

policy 11-43

SIP Preconditions 11-63, 11-66

SIP preconditions 11-50

VPN Tunnel 11-32

WAN infrastructure 3-37

RTMT 16-2, 28-21

RTP 5-26, 12-3

RTT 5-48, 5-51

S

SaaS 22-5

SAF

architecture 5-64

autonomous systems 3-78

call admission control 11-67

Client 3-75

described 3-72, 5-64

dial plan 9-24

Forwarder 3-73

security 4-36

split horizon 3-79

sampling time 13-5

SAN 5-61, 5-62

scalability of

gatekeepers 12-26

IP Phone Services 19-7

UnifiedCM 8-1

scavenger class traffic 3-43

SCCP

dialed pattern recognition 9-5

DTMF signaling 17-14

fax and modem support 13-25

gateway support for 13-10

MCU resources 12-18

music on hold (MoH) 17-27

phones 9-80

presence 23-7

user input on phones 9-80

video endpoints 12-3, 18-35

schema 16-1

SDK 16-3

SDP 14-20

search base for directories 16-12

Section 255 5-63

Section 508 5-63

Secure RTP (SRTP) 14-24

secure text messaging 25-99

security

access control list (ACL) 4-22, 4-23

Cisco Security Agent 4-38

Cisco Unified Border Element 4-36

conferences 17-9

configuration example 4-39

data center 4-33

DHCP Snooping 4-11

DHCP starvation attack 4-13

directories 16-15

Extension Mobility 19-13

firewalls 4-24, 4-40

for Cisco products xli

gateways 4-34

infrastructure 4-5

in general 4-1, 4-3

Intercompany Media Engine (IME) 5-45

intracluster communications 8-13

IPv6 addressing 4-6

layers 4-4

lobby phone example 4-39

MAC CAM flooding 4-8

media resources 4-34

PC port on the phone 4-17

phones 4-17

phone settings 4-19

physical access 4-5

policy 4-3

QoS 4-21

rogue network extensions 4-10

servers 4-38, 4-39

Service Advertisement Framework (SAF) 4-36

switch port 4-8

Video Capabilities 4-19

voice VLAN 4-18

VPN clients 4-21

web access 4-19

WebEx 24-20

Security Agent 4-38

Security Enhanced Linux (SELinux) 4-39

selecting the proper route 9-111

selective router 10-3, 10-4

SELinux 4-39

separate integrations for Cisco Unity 21-38

Sequenced Routing Update Protocol (SRTP) 3-48

sequential LRQs 8-41

servers

capacity planning 8-26, 29-18

clusters 8-8, 23-10

co-located 3-26

co-resident DHCP 3-28

co-resident MoH 17-36

CTI Manager 8-23

data center 3-12

farm 3-12

for DHCP 3-28

for media resources 17-1

for music on hold 17-36

for presence 23-9

for UnifiedCM 8-6

high availability 8-6

high-performance 8-6

multiple UnifiedCM servers 21-23

performance 8-26, 23-17

publisher 5-47, 8-9

redundancy 23-13

security 4-38, 4-39

standalone 3-28, 17-36

subscriber 8-9, 8-10

synchronization of 23-10

TFTP 8-10, 8-22

types 8-6

Service Advertisement Framework (SAF)

architecture 5-64

autonomous systems 3-78

call admission control 11-67

Client 3-75

described 3-72, 5-64

dial plan 9-24

Forwarder 3-73

security 4-36

split horizon 3-79

Service Inter-Working (SIW) 3-40, 5-13, 5-26

services

for IP phones 19-2

prefix 12-22, 12-34, 12-35, 13-31

supplementary 13-9

template 12-22

within a cluster 8-8

service set identifier (SSID) 3-64, 3-67

servlet for

Redirector 19-34

WebDialer 19-33

Session Description Protocol (SDP) 14-20

Session Initiation Protocol (SIP) 8-48

annunciator 17-20

delayed offer 14-20

dialed pattern recognition 9-5

dial rules 9-52, 9-84

early offer 14-20

for distributed call processing 5-26

gateways 13-17

gateway support for 13-11

music on hold (MoH) 17-30

phones 9-81, 9-83, 18-38

presence 23-5

trunks 14-3, 14-6, 14-7

Type-A phones 9-81

Type-B phones 9-83

video endpoints 12-3, 18-52

Session Management Edition (SME) 5-26, 5-28, 11-110, 29-30

settings for IP phones 4-19

SG3 13-22

shaping traffic 3-45

shared

key authentication 18-25

line appearances 3-54, 10-16

line mode with UnifiedCM Assistant 19-20

T.120 applications 12-44

shielded twisted-pair (STP) 3-15

signaling encryption 3-53, 3-54

silent monitoring and recording 26-6

SIMPLE 23-9

Simple Mail Transfer Protocol (SMTP) 21-30

Simple Network Management Protocol (SNMP) 10-7

Simple Object Access Protocol (SOAP) 23-10

simultaneous calls 13-2, 29-4

single-cluster deployment 23-18

single data center 4-42

Single Number Reach (see Mobile Connect)

single sign-on 4-38

single site

deployment model 5-8, 17-41, 17-49, 26-6, 28-23

messaging model 21-6

SIP 8-48

annunciator 17-20

calling party number normalization 14-26

delayed offer 14-20

design considerations 14-27

dialed pattern recognition 9-5

dial rules 9-52, 9-84

DTMF Relay 17-14

Early Offer 14-20

for distributed call processing 5-26

gateways 13-17

gateway support for 13-11

high availability of trunks 14-18

MTP requirements 17-15

music on hold (MoH) 17-30

phones 9-81, 9-83, 18-38

preconditions 11-50, 11-120

presence 23-5

proxy 11-69, 14-61

route pattern 9-93

routing requests 9-100

transport protocols 14-24

trunks 14-3, 14-6, 14-7

Type-A phones 9-81

Type-B phones 9-83

video endpoints 12-3, 18-52

SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 23-9

site

dialing codes 9-10, 9-50

survey for wireless network 18-24

site-based design 5-3

SIW 3-40, 5-13, 5-26

sizing

design and deployment considerations 29-1

factors to consider 29-2

MCUs 12-23

tool 8-26, 29-3

UnifiedCM servers 8-26

Skinny Client Control Protocol (SCCP)

dialed pattern recognition 9-5

DTMF signaling 17-14

fax and modem support 13-25

gateway support for 13-10

MCU resources 12-18

music on hold (MoH) 17-27

phones 9-80

presence 23-7

user input on phones 9-80

video endpoints 12-3, 18-35

SME 5-26, 5-28, 11-110, 29-30

SMTP 21-30

sn attribute 16-10

SNMP 10-7

snooping 4-11

SOAP 23-10

soft clients 10-16

SoftPhone 10-16, 18-55

softphone mode (audio on computer) 18-22, 24-5

software

audio conferencing bridge 17-6

endpoints 18-21

media resource capacities 17-34

MTP resources 17-19

phones 18-55

versions 18-5, 18-6

software as a service (SaaS) 22-5

software-based endpoints 18-44

Software Development Kit (SDK) 16-3

software versions xxxix

Solution Reference Network Design (SRND) xxxix

Sony endpoints 18-35

Spanning Tree Protocol (STP) 3-7

speed dial presence 23-7

split data center 21-20

split horizon 3-79

SRND xxxix

SRST 5-13, 5-14, 5-17, 8-19, 9-77, 10-4, 17-50, 18-19, 21-13

SRSV 5-19, 21-9

SRTP 3-48

SSID 3-64, 3-67

standalone server 3-28, 17-36

star topology 11-70

static ANI interface 10-11

static locations 11-12

stealth firewall 4-26

storage area networking (SAN) 5-61, 5-62

STP 3-7, 3-15

string length 9-8

subnets 12-38

SUBSCRIBE calling search space 23-8

subscriber server 8-9, 8-10

summary of endpoint gatekeepers 12-40

Sun ONE Directory Server 16-10, 16-15

Super Group3 (SG3) 13-22

supplementary services 8-47, 8-51

for H.323 endpoints 17-17

on gateways 13-9, 13-12

supported

call types 12-4

codecs 12-6, 18-36

protocols 12-3, 12-4

survey of wireless network 18-24

Survivable Remote Site Telephony (SRST) 5-13, 5-14, 5-17, 8-19, 9-77, 10-4, 17-50, 18-19, 21-13

Survivable Remote Site Voicemail (SRSV) 5-19, 21-9

switchback 11-41

switches

port security 4-8

roles and features 3-3

switchover 11-41

synchronization of

directories 16-9, 16-10

presence servers 23-10

UnifiedCM database 16-27

synchronous H.323 client 12-29

T

T.120 application sharing 12-44

TAC xli

Tail End Hop Off (TEHO) 9-23, 9-35

Tandberg endpoints

classification of traffic 18-51

described 12-2, 18-35

TAPI 8-23, 12-3

TCP/UDP ports 18-48

TCS 12-13

TDM gateways 13-7

technical assistance xli

Technical Assistance Center (TAC) xli

TEHO 9-23, 9-35

Telecommunications Act 5-63

telephone record and playback (TRaP) 21-6

telephone user interface (TUI) 21-6

TelePresence

deployment models 11-96

interoperability 11-95, 12-44

Quality of Service (QoS) 11-95, 12-46

RSVP 11-105

templates to define service settings 12-22

Terminal Capabilities Set (TCS) 12-13

termination of calls 17-4

test calls for 911 10-16

Tested Reference Configuration (TRC) 5-58

TFTP 3-25, 3-28, 8-8, 8-22

third-party

SIP phones 18-38

software applications 1-2

video endpoints 18-35

Third-Party Open API 23-38

third-party XMPP clients 24-23, 24-24

third-party XMPP clients and applications 24-2

threshold, differential 18-27

time-of-day (ToD) routing 9-124

timers for call signaling 13-37

time synchronization 3-35, 3-36

Time to Live (TTL) 12-39

TLS proxy 4-28

ToD 9-124

Token Ring 3-15

toll bypass 25-108

topology

for call admission control 11-70

generic 11-84

hub-and-spoke 9-131, 11-15, 11-70

MPLS-based 11-78

star 11-70

two-tier hub-and-spoke 11-74

topology-aware

call admission control 11-7

locations 12-8

topology-unaware call admission control 11-3

TPC 3-65

tracking domain 10-20, 10-21

traditional approach to classes of service 9-54, 25-23

traffic

bearer traffic 3-48, 11-34

bursty 13-2

call control 3-52, 3-56

call-related 3-56

classification 3-4, 3-17, 3-70, 18-39, 18-48

contact center traffic patterns 13-3, 13-4, 29-34

engineering 29-12

gateway sizing 13-2

normal business traffic 13-3, 29-34

planning for Unified MeetingPlace 22-36

planning for WebEx 22-10

prioritization 3-41

provisioning for 3-48

PSTN traffic patterns 13-3, 29-33

queuing 3-19, 3-70

quiescent 3-56

shaping 3-45

traffic patterns 13-2

video bearer traffic 3-51, 11-35

voice bearer traffic 3-48, 11-35, 29-12

Traffic Specification (TSPEC) 18-27, 18-28

transcoding

Cisco Unity 21-35

described 17-9

hardware resources 17-11

resources 17-11

transformations

caller ID 25-61

of calling and called numbers 9-14

translation of digits

patterns 9-107

voice translation profiles 9-142

Transmit Power Control (TPC) 3-65

transparent ASA firewall 4-26

TRaP 21-6

TRC 5-58

Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 8-8, 8-22

troubleshooting for clustering over the WAN 5-49

TRP 3-19, 4-43, 17-19

trunks

architecture 14-2

capacity planning 14-58

comparing H.323 and SIP 14-3

described 14-1

emergency services 14-57

features supported 14-3

for video calls 12-15

H.225 14-45, 14-53

H.323 14-36, 14-50

intercluster, gatekeeper controlled 14-44

intercluster, non-gatekeeper controlled 14-38

load balancing 14-45

PSTN 14-58

RASAggregator 12-28, 12-32, 12-33

redundancy 14-45

SIP 14-6, 14-7, 17-20

to service provider network 14-58

transport protocols 14-24

utilization of 28-11

trust 18-39

Trusted Relay Point (TRP) 3-19, 4-43, 17-19

TSPEC 18-27, 18-28

TSpec 11-23

TTL 12-39

TUI 21-6

tuning gateway performance 13-5

Tunneled QSIG 14-54

two-stage dialing 25-53, 25-54, 25-55

two-tier hub-and-spoke topology 11-74

Type-A phones 9-81

Type-B phones 9-83

U

UAC 18-8

UAS 18-8

UCIntegration for Microsoft Office Communicator 24-1

UCS

high availability 8-23

QoS 3-20

virtualized servers 5-58

UDC 3-15

UDLD 3-7

UDP 3-43, 5-26, 14-45

UMG 21-4, 21-30

UN 13-11

unicast call flow 17-29, 17-32

unicast music on hold 17-22, 17-27, 17-46

UniDirectional Link Detection (UDLD) 3-7

Unified Analysis Manager 28-21

Unified Border Element 4-36, 9-134, 11-66, 14-58

UnifiedCCE 26-2

UnifiedCCMP 26-5

UnifiedCCX 26-4

Unified Client Services Framework (CSF) 18-22, 24-3

Unified CM

capacity planning 29-18

co-located clusters 11-86

current release xxxix

database synchronization 16-27

different versions in the same cluster 3-34

groups 5-50, 5-56

H.323 14-51

mixed-mode operation 3-34

new for this release xxxix

presence 23-5

sizing tool 8-26

UnifiedCM Assistant 12-42, 19-19, 29-27

UnifiedCME 5-14, 5-17, 5-27, 8-6, 8-29, 8-44, 18-19, 21-13, 29-14

UnifiedCM Express (UnifiedCME) 5-14, 5-27, 8-44, 18-19, 21-13

Unified Communications Integration for Cisco WebEx Connect 24-19

Unified Communications Management Suite 28-1, 29-46

Unified Communications Manager Assistant (Unified CM Assistant) 12-42, 19-19

Unified Communications Manager Real-Time Monitoring Tool (RTMT) 28-21

Unified Communications Sizing Tool 8-26

Unified Communications System

applications and services layer 1-5, 20-1

architecture 1-3

call control layer 1-4, 15-1

call routing layer 1-4, 7-1

introduction 1-1

networking layer 1-3, 2-1

operations and serviceability layer 1-5, 27-1

Unified Computing System (UCS)

fault tolerance 8-16

high availability 8-23

QoS 3-20

virtualized servers 5-58

Unified Contact Center 26-1

Unified Contact Center Enterprise (UnifiedCCE) 26-2

Unified Contact Center Express (UnifiedCCX) 26-4

Unified Contact Center Management Portal (UnifiedCCMP) 26-5

Unified Customer Voice Portal (UnifiedCVP) 26-3

UnifiedCVP 26-3

UnifiedEIM 26-5

Unified E-Mail Interaction Manager (UnifiedEIM) 26-5

Unified Expert Advisor 26-4

UnifiedIC 26-5

Unified Intelligence Center (UnifiedIC) 26-5

Unified IPIVR 12-43

Unified Media Capture Platform 26-6

Unified MeetingPlace 22-13, 25-98, 29-43, 29-44

Unified MeetingPlace Express Media Server (EMS) 22-15

unified messaging (see also messaging) 21-1

Unified Messaging Gateway (UMG) 21-4, 21-30

Unified Mobile Communicator 24-2, 25-87

Unified Mobility 25-1, 25-38, 25-58, 25-79

UnifiedOM 28-4, 29-47

Unified Operations Manager (UnifiedOM) 28-4, 29-47

Unified Personal Communicator 18-44, 24-1

UnifiedPM 28-16

Unified Presence 23-1, 29-45

Unified Provisioning Manager (UnifiedPM) 28-16

Unified Reporting 28-22

Unified Service Monitor (UnifiedSM) 28-8, 29-47

Unified Service Statistics Manager (Unified SSM) 28-14

UnifiedSM 28-8, 29-47

UnifiedSSM 28-14

Unified Video Advantage

classification of traffic 18-48

described 12-1, 18-30

QoS recommendations 18-44

Unified Videoconferencing Manager 22-42

Unified Web Interaction Manager (UnifiedWIM) 26-5

UnifiedWIM 26-5

uniform on-net dial plan 9-8, 9-40, 25-26

uninterrupted power supplies (UPS) 3-13

Unity 21-1, 21-8, 21-18, 21-22

Unity Connection 21-8, 21-19, 25-97

Unity Express 21-24

Unity Telephony Integration Manager (UTIM) 21-38, 21-41, 21-43

universal data connector (UDC) 3-15

Unsolicited Notify 17-13

Unsolicited SIP Notify (UN) 13-11

UP 3-70

UplinkFast 3-7

UPS 3-13

upspeed 13-23

Urgent Priority 9-91

URLs for WebDialer 19-38

user agent client (UAC) 18-8

user agent server (UAS) 18-8

User Datagram Protocol (UDP) 3-43, 5-26, 14-45

user hold 17-24

UserID 16-10

user priority (UP) 3-70

users

application users 16-7

classes of service 9-54, 9-58, 9-71

directory search base 16-12

end users 16-7

input on phones 9-80, 9-81, 9-83

User-to-User Information Element (UUIE) 14-53

UTIM 21-38, 21-41, 21-43

UUIE 14-53

V

V.34 fax 13-22

V.34 modems 13-25

V.90 modems 13-25

V3PN 5-13, 5-26

VAD 8-13, 12-16, 13-4, 13-23, 29-35

VAF 3-44

variable length on-net dial plan 9-10, 9-43, 25-27, 25-29

VATS 3-46

VDI 24-34, 24-35

versions of software xxxix

VG202 Voice Gateway 18-7

VG204 Voice Gateway 18-7

VG224 Voice Gateway 18-7, 18-39

VG248 Analog Phone Gateway 18-7, 18-39

via-zone gatekeeper 9-134

VIC 18-4

video

bearer traffic 3-51, 11-35

call admission control 11-95

capabilities 4-19

conferences 12-19, 12-20, 17-8

deployment models 11-96

described 12-1

enable/disable 18-30

endpoints 12-2, 18-30, 18-48

features 1-1

gateways 13-27

interoperability 11-95, 12-44

Quality of Service (QoS) 11-95, 12-46

support on phones 18-19, 18-23, 18-33

traffic classification 3-18, 18-48

VLAN 4-6

Video Capabilities 4-19

videoconferencing 22-37, 29-44

video telephony (see IP Video Telephony)

ViewMail for Outlook (VMO) 21-6

Virtual Desktop Infrastructure (VDI) 24-34, 24-35

virtualization

Cisco Unity 21-33

Cisco Unity Connection 21-33

Virtualization Experience Client (VXC) 18-37, 24-33

Virtualization Experience Client (VXC) Manager 24-33

Virtualization Experience Infrastructure (VXI) 18-37, 24-33

virtualized servers 5-58

virtual LAN (VLAN) 3-5, 3-64, 18-39

virtual network 4-41

Virtual Private Network (VPN) 4-41, 5-13, 5-26

Virtual Private Network Routing and Forwarding (VRF) 4-41

Virtual Router Redundancy Protocol (VRRP) 3-10

virtual software switches 3-20

virtual tie lines 3-56

VLAN

access control list (ACL) 4-22

number of devices per VLAN 3-5

separate VLANs for voice and data 3-64

video 4-6

VLAN ID 18-39

voice 4-6, 4-18

VMO 21-6

VMware 3-21, 5-58

voice

bandwidth requirements 3-43

bearer traffic 3-48, 11-35

gateways 13-1, 18-3, 18-7

port integration 21-41, 21-43

termination 17-4

translation profiles 9-142

VLAN 4-6, 4-18

voice/WAN interface card (VWIC) 18-4

voice-activated conference view 12-16, 17-8

voice activity detection (VAD) 8-13, 12-16, 13-4, 13-23, 29-35

Voice-Adaptive Fragmentation (VAF) 3-44

Voice-Adaptive Traffic Shaping (VATS) 3-46

Voice and Video Enabled IPSec VPN (V3PN) 5-13, 5-26

voice interface card (VIC) 18-4

voicemail

Cisco Unity 21-1

Cisco Unity Express 21-24, 21-30

dial plan 9-42, 9-49

for local failover 5-55

interoperability 21-31

networking 21-30

third-party systems 21-47

unified messaging 21-1

Unified Messaging Gateway (UMG) 21-30

with Mobile Connect 25-46

voice messaging 21-1, 29-38

voice over IP (VoIP) 3-48

voice over the PSTN (VoPSTN) 5-20

Voice Profile for Internet Mail (VPIM) 21-30

voice quality 17-43

voice quality monitoring 28-8, 28-13

voice rtp send-recv command 10-14

voice traffic 29-12

VoiceXML (VXML) 25-50, 25-51

VoIP 3-48

VoPSTN 5-20

VPIM 21-30

VPN 4-21, 4-41, 5-13, 5-26

VPN Tunnel 11-32

VRF 4-41

VRRP 3-10

vSwitch 3-21

VWIC 18-4

VXC 18-37, 24-33

VXC Manager 24-33

VXI 18-37, 24-33

VXML 25-50, 25-51

W

Wait for Far-End to Send TCS 12-13

WAN

aggregation router 3-3

infrastructure 3-36

web access from IP phone 4-19

WebDialer 19-32, 29-27

WebEx 22-5, 22-20

WebEx Connect 24-1, 24-16

WebEx Node for MCS 22-16, 22-35

WebEx site 22-17

weighted fair queuing 3-41

WEP 18-24

what's new for this release

call admission control 11-2

call processing 8-2

collaboration clients and applications 24-2

conferencing 22-2

deployment models 5-1

dial plan 9-2

endpoints 18-2

gateways 10-2, 13-1

LDAP directory integration 16-2

media resources 17-2

mobility applications 25-3

network infrastructure 3-4

network management 28-3

Preface xxxix

presence 23-2, 26-2

security 4-2

sizing considerations 29-2

trunks 14-2

UnifiedCM applications 19-2

video telephony 12-2

voice messaging 21-2

white list 24-21

Wi-Fi Multimedia (WMM) 3-70

Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-71, 18-27, 18-28

Wi-Fi Protected Access (WPA) 18-25

Wi-Fi Protected Access 2 (WPA2) 18-25

Wi-Fi Protected Access 2 Pre-Shared Key (WPA2-PSK) 18-25

Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) 18-25

wildcard route pattern 9-90

Windows Internet Naming Service (WINS) 3-28

WINS 3-28

Wired Equivalent Privacy (WEP) 18-24

wireless

access points 3-58

endpoints 3-60, 18-23

interface on Cisco IP Phones 18-17

IP Phone 7921G 12-46, 18-23

IP Phone 7925G 12-46, 18-23

IP Phone 7925G-EX 18-23

IP Phone 7926G 18-23

IP phones 18-23, 18-46

LAN 3-57

LAN controller (WLC) 3-59, 3-68

networking solutions 12-46

wireless LAN (WLAN) 3-57

Wireless LAN Services Module (WLSM) 18-27

WLAN infrastructure 3-57

WLC 3-59, 3-68

WLSM 18-27

WMM 3-70

WMM TSPEC 3-71, 18-27, 18-28

WPA 18-25

WPA2 18-25

WPA2-PSK 18-25

WPA-PSK 18-25

WS-SVC-CMM-ACT module 17-7, 17-11

WS-X6624-FXS analog interface module 18-7

X

XML services 12-47

XMPP 25-109

XMPP clients 24-23, 24-24

XMPP clients and applications 24-2

Z

zones

clients 12-35

configuration on gatekeeper 12-35

for gatekeepers 11-15

H.320 gateways 12-38

MCU 12-37

prefixes 12-37, 12-38

subnets 12-38