Blue Screen Appears for Unified CM Refresh Upgrades
An issue exists with refresh upgrades of Unified Communications Manager to specific destination releases. After the timezone data populates, you may see a blue transition screen appear for 30 minutes or more.
If you see this blue screen, DO NOT stop the upgrade, or a kernel panic occurs. The upgrade will continue to run even while the blue screen displays. The blue screen will clear itself after approximately 30 minutes
Affected 'To' Versions
This issue affects refresh upgrades of Unified Communications Manager where the destination version falls within the range in the below table. This range includes SU and ES versions that lay within the range. This issue does not occur for upgrades to older or newer versions that do not fall within the range, or for upgrades of the IM and Presence Service.
Release Category |
Affected Upgrade Destination Range |
---|---|
10.5(x) |
10.5.2.21170-1—10.5.2.22188-1 (includes 10.5(2)SU9) |
11.5(x) |
11.5.1.16099—11.5.1.17118-1 (includes 11.5(1)SU6) |
12.0(x) |
12.0.1.23036-1 — 12.0.1.24053-1 (includes 12.0(1)SU3) |
12.5(x) |
12.5.1.11001-1 — 12.5.1.12018-1 (includes 12.5(1)SU1) |
For additional details, see CSCvs28202.