If you are
upgrading to Cisco Unified Communications Manager Release 10.5(1), or later,
from a release earlier than Cisco Unified Communications Manager Release
10.0(1), you must download and install ciscocm.version3-keys.cop.sgn on every
node in the cluster. This Cisco Options Package (COP) file has the RSA keys
that are required to validate the upgrade. Missing RSA-3 keys will result in
status errors in the Software Installation/Upgrade window of the Cisco Unified
Operating System Administration interface.
If you are
upgrading to Cisco Unified Communications Manager Release 8.6 or later from a release
earlier than Cisco Unified Communications Manager Release 8.5, you must
download and install the latest ciscocm.refresh_upgrade_version.cop.sgn on every node
in the cluster.
For detailed steps about COP file installation and complete upgrade procedures, see the Upgrade Guide for Cisco Unified Communications Manager at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-guides-list.html.
Note |
If the ciscocm.version3-keys.cop.sgn file is not installed, then software validation will
fail even if the md5sum value of the ISO is correct.
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To find COP files
on Cisco.com, navigate to
.
Note |
Cisco Prime
Collaboration Deployment does not automatically install the required COP file
before upgrade. You must create a task in Cisco Prime Collaboration Deployment
to install the COP file before the upgrade. For more information, see the
Cisco Prime
Collaboration Deployment Administration Guide.
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Verify that you
have the correct COP file installed with the following commands:
admin:show version active
Active Version: 8.5.1.10000-26
Active Version Installed
Software Options:
ciscocm.version3-keys.cop
ciscocm.refresh_upgrade_v1.5.cop.sgn
admin:
IM and
Presence Service
You must also
install the ciscocm.version3-keys.cop.sgn cop file before you upgrade to IM and
Presence Service Release 10.5(1), or later, from any release earlier than
10.0(1). This COP file is necessary for all upgrades from pre-10.0(1) to
10.5(1) and later.
Upgrade from Cisco Unified
Presence 8.5(4)
For upgrades from
Cisco Unified Presence 8.5(4), you must install two COP files in the following
order before you begin the upgrade:
-
Install the refresh upgrade COP file, cisco.com.cup.refresh_upgrade_v<latest_version>.cop. You can download this COP file
from Cisco.com.
-
Install the RSA-3 key COP file, ciscocm.version3-keys.cop.sgn.
Downgrade to Cisco Unified
Presence 8.6(3)
Cisco Unified
Presence Releases 8.6(4) and later do not support the Cisco Presence Engine
database. If you upgrade from Release 8.6(3) to Release 10.5(1) and you
subsequently want to revert to Release 8.6(3), you must install a COP file that
will reinstall the Cisco Presence Engine database. The COP filename is
ciscocm.cup.pe_db_install.cop and you can download it from Cisco.com.
Note |
In a multinode
environment, you must install the ciscocm.cup.pe_db_install.cop COP file on
every node in the cluster after you switch back to Release 8.6(3).
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