Remote Call Control with Microsoft Lync Server 2010 for IM and Presence Service on Cisco Unified Communications Manager, Release 10.0(1)
Cisco Unified Communications Manager server setup
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Cisco Unified Communications Manager Server Setup

Cisco Unified Communications Manager Server Setup


Note


Note that because menu options and parameters may vary for different Cisco Unified Communications Manager releases, see the Cisco Unified Communications Manager documentation appropriate to your release.


Cisco Unified Communications Manager User and Device Setup

Before you configure Cisco Unified Communications Manager for integration with Microsoft Lync, you need to complete the user and device configuration on Cisco Unified Communications Manager. You need to configure the phone devices, configure the users, and then associate a device with each user.

You also need to associate a line to a device, or for users of the Extension Mobility feature, to a device profile. This association forms a line appearance. When a user is associated to the device or to a device profile, the line appearance is associated to the user.

Task

Menu path

Configure the phone devices, and associate a primary extension with each device

Cisco Unified Communications Manager Administration > Device > PhonePhone

Configure the users, and associate a device with each user

Cisco Unified Communications Manager Administration > User Management > End User

Associate a user with a line appearance

Cisco Unified Communications Manager Administration > Device > Phone

Related References

Add Users to a Standard CCM Access Control Group

Before You Begin

Make sure you have completed the prerequisite user and device configuration on Cisco Unified Communications Manager.

Procedure
    Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
    Step 2   Select Find.
    Step 3   Select Standard CCM End Users.
    Step 4   Select Add End Users to Group.
    Step 5   Select the end user to add to the Standard CCM access control group.
    Step 6   Select Add Selected.
    Step 7   Select Save.

    What to Do Next

    Set Up CTI Gateway Application User

    Set Up CTI Gateway Application User

    Complete the following procedure to configure an application user for the CTI Gateway.

    Procedure
      Step 1   Select Cisco Unified Communications Manager Administration > User Management > Application User.
      Step 2   Select Add New.
      Step 3   Enter an application user name in the User ID field.

      Example:CtiGW
      Step 4   Enter a password for this application user, and confirm the password.
      Step 5   Select Save.

      What to Do Next

      Add Application User to CTI-Enabled Access Control Group

      Add Application User to CTI-Enabled Access Control Group

      Complete the following procedure to add the application user to a CTI-enabled access control group.

      Before You Begin

      Configure an application user for the CTI Gateway.

      Procedure
        Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
        Step 2   Select Find.
        Step 3   Select Standard CTI Enabled.
        Step 4   Select Add App Users to Group.
        Step 5   Select the application user that you created for the CTI Gateway.
        Step 6   Select Add Selected.
        Step 7   Select Save.

        What to Do Next

        Assign CTI Device Control to Application User

        Assign CTI Device Control to Application User

        Complete the following procedure to assign CTI device control to the application user.

        Caution


        Do not add devices as controlled devices to the application user because the role "Standard CTI Allow Control of All Devices" gives the application user sufficient privileges to control any Cisco Unified Communications Manager device. Adding devices as controlled devices to the application user can negatively impact Cisco Unified Communications Manager performance because Cisco Unified Communications Manager does not support a single user controlling a large number of devices in this manner.
        Before You Begin

        Configure an application user for the CTI gateway.

        Procedure
          Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
          Step 2   Select Find.
          Step 3   Select Standard CTI Allow Control of All Devices. If you are deploying an RT model of Cisco Unified IP phones, select Standard CTI Allow Control of Phones supporting Connected Xfer and conf.
          Step 4   Select Add App Users to Group.
          Step 5   Select the application user that you created for the CTI Gateway.
          Step 6   Select Add Selected.

          Set Up Dial Rules

          A dial rule must be set up to strip the + prefix coming from the Lync server. If this is not done, the Cisco Unified Communications Manager will not find the Line URI and the result is a failed call attempt.


          Note


          You perform the following configuration only if users are provisioned with E.164 numbers. If both users and IP phones are provisioned with E.164 numbers, then there is no need to set up an application dial rule to strip the + prefix.


          Procedure
            Step 1   Select Cisco Unified Communications Manager Administration > Call Routing > Dial Rules > Application Dial Rules > Add New.
            Step 2   Enter a name and a description for the dial rule.
            Step 3   In the Number Begins With field, enter +.
            Step 4   In the Number of Digits field, enter 12 to support the following number format: xxx-xxx-xxxx.
            Step 5   In the Total Digits to be Removed field, enter 1.

            This will ensure that the + prefix will be stripped because digits are always stripped from left to right.

            Step 6   Select Save.

            What to Do Next

            IM and Presence Service Node Setup