Setting Up a Siemens Hicom 300 E (North American) Digital PIMG Integration
For detailed instructions for setting up a Siemens Hicom 300-series E (North American) digital PIMG integration with Cisco Unity Connection, see the sections in this chapter:
Task List for Siemens Hicom 300 PIMG Phone System Integration
Before doing the following tasks to integrate Unity Connection with the Hicom 300 phone system using PIMG units (media gateways), confirm that the Unity Connection server is ready for the integration after completing the server installation, following the tasks in the “Installing Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg.html.
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Review the system and equipment requirements to confirm that all phone system and Unity Connection server requirements have been met. See the Requirements section.
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Plan how the voice messaging ports are used by Unity Connection. See the Planning the Usage of Voice Messaging Ports chapter.
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If you have a legacy voice messaging system, clear the MWIs for users who are migrating to Unity Connection. See the “Clearing MWIs from a Legacy Voice Messaging System” section.
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Program the Siemens Hicom 300 phone system and extensions. See the “Programming the Siemens Hicom 300 E (North American) Phone System Integration Using the Command Line Interface” section.
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Set up the PIMG units. See the “Setting Up the Digital PIMG Units” section.
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Create the integration. See the Configuring Unity Connection for Integration with Siemens Hicom 300 E (North American) Phone System section.
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Test the integration. See the Testing the Integration chapter.
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If this integration is a second or subsequent integration, add the applicable new user templates for the new phone system. See the Adding New User Templates for Multiple Integrations chapter.
Requirements
This integration supports configurations of the following components:
Phone System
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Siemens Hicom 300-series E CS (North American) phone system.
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Software version 9006.4 or later.
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SLMO line cards installed for connecting to the PIMG units.
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One or more of the applicable PIMG units. For details, see the “Introduction” chapter.
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The voice messaging ports in the phone system connected by digital lines to the ports on the PIMG units.
To simplify troubleshooting, we recommend that you connect the voice messaging ports on the phone system to the ports on the PIMG units in a planned manner. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the second port on the first PIMG unit, and so on. Alternatively, if you have multiple PIMG units, you can reduce answer times in the event of a PIMG unit failure by connecting the phone system ports to the PIMG units in a round-robin fashion. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the first port on the second PIMG unit, and so on.
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The PIMG units connected to the same LAN or WAN that Unity Connection is connected to.
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If the PIMG units connect to a WAN, the requirements for the WAN network connections are:
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For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
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For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
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No network devices that implement network address translation (NAT).
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A maximum 200 ms one-way network latency.
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The phone system ready for the integration, as described in the documentation for the phone system.
Unity Connection Server
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Unity Connection installed following the tasks in the “Installing Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg.html.
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A license that enables the applicable number of voice messaging ports.
Clearing MWIs from a Legacy Voice Messaging System
If users do not have existing voicemail on a legacy voice messaging system, skip this section and continue with the next section.
If users have existing voicemail on a legacy voice messaging system, do the following procedure.
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Have all users who are migrating to Unity Connection delete or listen to their voice messages on the legacy voice messaging system.
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Confirm that all MWIs for the subscribers migrating to Unity Connection are turned off.
Programming the Siemens Hicom 300 E (North American) Phone System Integration Using the Command Line Interface
The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.
Caution |
In programming the phone system, do not send calls to voice messaging ports in Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it. |
Procedure
Step 1 |
Use the ADD-COS command to add INTDTMF to the class of service that you use. The class of service must have the following parameters while the remaining parameters keep their default values.
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Step 2 |
Use the ADD-DPLN command to create an extension for each voice messaging port on the PIMG units. Each extension must have the following parameters set while the remaining parameters keep their default values.
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Step 3 |
Use the ADD-SCSU command to create the first voice messaging port on the first PIMG unit. The voice messaging port must have the following parameters while the remaining parameters keep their default values.
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Step 4 |
Repeat Step 3 for each remaining voice messaging port on all PIMG units. |
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Step 5 |
Use the CHA-KEPRO command to program the first voice messaging port on the first PIMG unit. The voice messaging port must have the following parameters while the remaining parameters keep their default values.
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Step 6 |
Confirm that the key assignments for the voice messaging port match the key assignments shown in Table 15-5.
The key assignments must match the key assignments shown above. Otherwise, the integration cannot function correctly. |
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Step 7 |
Repeat Step 5 and Step 6 for each remaining voice messaging port on all PIMG units. |
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Step 8 |
Use the ADD-KCSU command to set the primary line options for the first voice messaging port on the first PIMG unit. The voice messaging port must have the following parameters while the remaining parameters keep their default values.
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Step 9 |
Repeat Step 8 for each remaining voice messaging port on all PIMG units. |
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Step 10 |
In the station configuration section, in the Common User Interface field, enter Yes. |
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Step 11 |
Program each phone to forward calls to the pilot number assigned to the voice messaging ports, based on one of the Unity Connection call transfer types shown in Table 15-7.
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Setting Up the Digital PIMG Units
Do the following procedures to set up the digital PIMG units that are connected to the Siemens Hicom 300 phone system.
These procedures require that the following tasks have already been completed:
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The phone system is connected to the PIMG units using digital lines.
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The PIMG units are ready to be connected to the LAN or WAN.
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The PIMG units are connected to a power source.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.
Downloading the PIMG Firmware Update Files for Digital PIMG Units
Procedure
Step 1 |
On a Windows workstation with a high-speed Internet connection that have access to the PIMG units, go to the Voice and Unified Communications Downloads page at http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm.
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Step 2 |
In the tree control on the Downloads Home page, expand Unified Communications> Cisco Unity Telephony Integration. and select |
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Step 3 |
On the Log In page, enter your username and password, then select Log In. |
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Step 4 |
On the Select a Release page, under Latest Releases, select the most recent release. |
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Step 5 |
In the right column, select the version of the firmware for digital PIMG units. |
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Step 6 |
On the Download Image page, select Download. |
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Step 7 |
On the Supporting Document(s) page, select Agree. |
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Step 8 |
In the File Download dialog box, select Save. |
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Step 9 |
In the Save As dialog box, browse to the Windows workstation that have access the PIMG units, browse to a directory where you want to save the file, and select Save. |
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Step 10 |
In the Download Complete dialog box, select Open. The window for extracting the PIMG firmware update files appears. |
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Step 11 |
Select Extract. |
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Step 12 |
In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract. |
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Step 13 |
Close the window for the extracting application. |
Setting Up the Digital PIMG Units (Firmware Version 6.x)
Procedure
Step 1 |
On the Windows workstation, add a temporary route to enable access to the PIMG units. |
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Step 2 |
Connect a PIMG unit to the network. |
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Step 3 |
In the web browser, go to http://10.12.13.74. |
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Step 4 |
To sign in, enter the following case-sensitive settings.
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Step 5 |
Select OK. |
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Step 6 |
On the System menu, select Upgrade. |
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Step 7 |
On the Upgrade page, select Browse. |
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Step 8 |
In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted PIMG firmware update files. |
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Step 9 |
Select Open. (where <xx> is multiple digits), and select |
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Step 10 |
On the Upgrade page, select Install File. |
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Step 11 |
After the file is installed, a message prompting you to restart the PIMG unit appears. Select Cancel. Do not restart the PIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the PIMG unit at this step may prevent the PIMG unit from functioning correctly. |
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Step 12 |
Repeat Step 6 through Step 11 for each of the following files:
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Step 13 |
On the Configuration menu, select Import/Export. |
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Step 14 |
On the Import/Export page, select Browse. |
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Step 15 |
In the Choose File dialog box, browse to the file DNI_Cfg_Generic.ini. |
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Step 16 |
Select DNI_Cfg_Generic.ini, and select Open. |
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Step 17 |
On the Import/Export page, select Import File. |
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Step 18 |
After the file is imported, a message prompting you to restart the PIMG unit appears. Select OK. |
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Step 19 |
In the web browser, go to http://10.12.13.74. |
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Step 20 |
To sign in, enter the following case-sensitive settings.
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Step 21 |
Select OK. |
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Step 22 |
Do the following substeps to configure an RTP port range of 16384 to 32767. You must set the RTP port range for the PIMG units if your system uses an RTP port range of 16384 to 32767. Otherwise, Unity Connection cannot answer calls and callers hear ringing or silence.
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Step 23 |
On the System menu, select Password. |
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Step 24 |
On the Change Password page, enter the following settings.
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Step 25 |
Select Change. |
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Step 26 |
On the Configuration menu, select Routing Table. |
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Step 27 |
On the Routing Table page, under Router Configuration, select VoIP Host Groups. |
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Step 28 |
Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
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Step 29 |
For Unity Connection without a cluster, under Host List, enter the host name or IP address of the Unity Connection server and the server port in the format <host name or IP address>:5060. For Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber server (the second Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060. |
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Step 30 |
For Unity Connection without a cluster, continue to Step 32. For Unity Connection with a cluster configured, select Add Host. |
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Step 31 |
In the second field, enter the host name or IP address of the publisher server (the first Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060. Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Unity Connection cluster may not function correctly. |
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Step 32 |
Select Submit. |
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Step 33 |
Under Router Configuration, select TDM Trunk Groups. |
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Step 34 |
Under TDM Trunk Groups, select Add Trunk Group. |
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Step 35 |
Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.
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Step 36 |
Under TDM Trunk Groups, select Add Trunk Group. |
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Step 37 |
Enter the following settings for the second TDM trunk group.
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Step 38 |
Under TDM Trunk Groups, select Add Trunk Group. |
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Step 39 |
Enter the following settings for the third TDM trunk group.
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Step 40 |
Select Submit. |
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Step 41 |
Under Router Configuration, select Inbound VoIP Rules. |
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Step 42 |
Under Inbound VoIP Rules, uncheck the Enabled check box for the default rule. |
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Step 43 |
Select Add Rule. |
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Step 44 |
Under Inbound VoIP Rules, enter the following settings for the first new inbound VoIP rule.
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Step 45 |
Under Inbound VoIP Request Matching, enter the following settings. The rule that you created in Step 44 must be selected. Otherwise, any changes you make apply to another inbound VoIP rule.
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Step 46 |
Under Outbound Routes, enter the following settings. The rule that you created in Step 44 must be selected. Otherwise, any changes you make apply to another rule.
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Step 47 |
Under Inbound VoIP Rules, select Add Rule. |
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Step 48 |
Under Inbound VoIP Rules, enter the following settings for the second new inbound VoIP rule.
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Step 49 |
Under Inbound VoIP Request Matching, enter the following settings. The rule that you created in Step 48 must be selected. Otherwise, any changes you make apply to another rule.
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Step 50 |
Under Outbound Routes, enter the following settings. The rule that you created in Step 48 must be selected. Otherwise, any changes you make apply to another rule.
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Step 51 |
Select Submit. |
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Step 52 |
Under Router Configuration, select Inbound TDM Rules. |
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Step 53 |
Under Inbound TDM Rules, enter the following settings for the first inbound TDM rule.
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Step 54 |
Under Inbound TDM Request Matching, enter the following settings. The rule that you created in Step 53 must be selected. Otherwise, any changes you make apply to another rule.
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Step 55 |
Under Outbound Routes, enter the following settings. The rule that you created in Step 53 must be selected. Otherwise, any changes you make apply to another rule.
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Step 56 |
If you want to create more Inbound TDM rules, under Inbound TDM Rules, select Add Rule. Otherwise, continue to Step 58. |
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Step 57 |
Repeat Step 53 through Step 56 for all remaining inbound TDM rules that you want to create. |
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Step 58 |
Select Submit. |
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Step 59 |
On the Configuration menu, select . |
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Step 60 |
On the Digital Telephony page, in the Telephony Switch Type field, select Optiset_300ECS. |
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Step 61 |
Select Submit. |
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Step 62 |
On the Configuration menu, select . |
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Step 63 |
On the TDM General Settings page, enter the following settings.
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Step 64 |
Select Submit. |
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Step 65 |
On the Configuration menu, select . |
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Step 66 |
On the TDM Port Enabling page, select No for the ports that you want to disable on the PIMG unit. |
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Step 67 |
Confirm that Yes is selected for all other ports on the PIMG unit. |
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Step 68 |
Select Submit. |
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Step 69 |
On the Configuration menu, select . |
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Step 70 |
On the VoIP General Settings page, enter the following settings.
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Step 71 |
Select Submit. |
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Step 72 |
On the Configuration menu, select . |
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Step 73 |
On the VoIP Media Settings page, enter the following settings.
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Step 74 |
Select Submit. |
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Step 75 |
On the Configuration menu, select . |
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Step 76 |
On the VoIP QOS Configuration page, enter the following settings.
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Step 77 |
Select Submit. |
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Step 78 |
On the Configuration menu, select IP. |
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Step 79 |
On the IP Settings page, enter the following settings.
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Step 80 |
Select Submit. |
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Step 81 |
On the Configuration menu, select Tone Detection. |
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Step 82 |
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.
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Step 83 |
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 82c. from the third phone. |
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Step 84 |
Select Learn. |
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Step 85 |
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.
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Step 86 |
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 85a. |
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Step 87 |
Select Learn. |
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Step 88 |
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.
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Step 89 |
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 88a. |
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Step 90 |
Select Learn. |
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Step 91 |
Select Submit. |
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Step 92 |
Hang up the phones that you used in Step 82. |
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Step 93 |
On the System menu, select Restart. |
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Step 94 |
On the Restart page, select Restart Unit Now. |
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Step 95 |
Configuring Unity Connection for Integration with Siemens Hicom 300 E (North American) Phone System
After ensuring that the Siemens Hicom 300 E (North American) phone system, the PIMG units, and Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.
Creating an Integration
Procedure
Step 1 |
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System. |
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Step 2 |
On the Search Phone Systems page, under Display Name, select the name of the default phone system. |
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Step 3 |
On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system. |
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Step 4 |
If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box. |
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Step 5 |
Under Message Waiting Indicator Settings, selectUse Same Port for Enabling and Disabling MWIs. |
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Step 6 |
Select Save. |
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Step 7 |
On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go. |
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Step 8 |
On the New Port Group page, enter the applicable settings and select Save.
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Step 9 |
On the Port Group Basics page, under Message Waiting Indicator Settings, uncheck the Enable Message Waiting Indicators check box and select Save. |
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Step 10 |
In the Related Links drop-down box, select Add Ports and select Go. |
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Step 11 |
On the New Port page, enter the following settings and select Save.
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Step 12 |
On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.
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Step 13 |
On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.
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Step 14 |
Select Save. |
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Step 15 |
Select Next. |
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Step 16 |
Repeat Step 13 through Step 15 for all remaining voice messaging ports for the phone system. |
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Step 17 |
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System. |
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Step 18 |
On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 3. |
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Step 19 |
Repeat Step 7 through Step 18 for each remaining PIMG unit integrated with Unity Connection.
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Step 20 |
To create a port group for MWIs, do the following substeps.
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Step 21 |
If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 25. |
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Step 22 |
On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk. |
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Step 23 |
On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.
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Step 24 |
Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create. |
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Step 25 |
In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings. If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again. |
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Step 26 |
In the Task Execution Results window, select Close. |