Diagnostic Tools
There are diagnostic tools available to help you troubleshoot phone system integrations. For more information, see the sections below.
Configuring Unity Connection for the Remote Port Status Monitor
You can use the Remote Port Status Monitor for viewing the real-time activity of each voice messaging port on Cisco Unity Connection. This information assists you in troubleshooting conversation flow and other problems.
After installing the Remote Port Status Monitor on your workstation, do the following procedure to configure Unity Connection.
Note |
For detailed information on using the Remote Port Status Monitor, see the training and Help information available at http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html. |
Configuring Unity Connection for the Remote Port Status Monitor
Procedure
Step 1 |
In Cisco Unity Connection Administration, expand System Settings> . On the Conversation Configuration page, check the Enable Remote Port Status Monitor Output check box. |
||
Step 2 |
In the IP Addresses Allowed to Connect for Remote Port Status Monitor Output field, enter the IP addresses of your workstations and select Save.
|
Using the Check Telephony Configuration Test
You can use the Check Telephony Configuration test to troubleshoot the phone system integration.
For example, use this test if the following conditions exist:
-
Calls to Unity Connection are failing.
-
Ports are failing to register.
Using the Check Telephony Configuration Test
Procedure
Step 1 |
In Cisco Unity Connection Administration, in the Related Links box in the upper right corner of any Telephony Integrations page, select Check Telephony Configuration and select Go. If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, run the test again. |
Step 2 |
In the Task Execution Results window, select Close. |