Overview
The SpeechView feature enables the transcription of voice messages so that users can receive the voicemails in the form of text. Users can access the transcripted voicemails using email clients. SpeechView is a feature of Cisco Unity Connection unified messaging solution. Therefore, the audio part of each voice message is also available to the users.
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When a voice message is sent from Web Inbox to ViewMail for Outlook, the voice message is delivered to the mailbox of the recipient along with the transcribed text both in the transcript view box and in the mail body. |
Without this feature, the voice message delivered to the user mailbox has a blank text attachment. This feature requires the use of a third party transcription service to convert the voice message to text. Therefore, the blank text attachment is updated with the transcripted text or an error message if there was a problem with transcription.
The SpeechView feature supports the following types of transcription services:
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Standard Transcription Service: The standard transcription service automatically converts the voice message to text and the transcripted text received is sent to the user over email.
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Professional Transcription Service: The professional transcription or SpeechView Pro service automatically converts the voice message to text and then confirms the accuracy of transcription. If the accuracy of trancription is low at any part, the particular part of trancription text is sent to a human operator who reviews the audio and improves the quality of transcription.
As the professional transcription involves both automatic transcription and accuracy confirmation by a human operator, it delivers more accurate transcripted texts of voice messages.
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Unity Connection supports only (Universal Transformation Format) UTF-8 character set encoding for transcription. |
The following messages are never transcribed:
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Private messages
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Broadcast messages
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Dispatch messages
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Secure messages
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Messages with no recipients
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Secure messages are not transcribed by default, however the Class of Service provides an option under Licensed Features which enables the SpeechView Transcription Service. |
Note |
For Speechview feature, it is recommended not to use any interference device, such as Email Scanner as the device might modify the content of the data being exchanged with the nuance server. Using such devices may lead to the failure of audio message transcriptions. |
Unity Connection can be configured to deliver transcriptions to an SMS device as a text message or to an SMTP address as an email message. The fields to turn on transcription delivery are located on the SMTP and SMS Notification Device pages where you set up message notification. For more information on notification devices, see the Configuring Notification Devices section.
Following are the considerations for effective use of transcription delivery:
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In the From field, enter the number users dial to reach Unity Connection when they are not dialing from their desk phone. If users have a text-compatible mobile phone, they may be able to initiate a callback to Unity Connection in the event that they want to listen to the message.
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Check the Include Message Information in Message Text check box to include call information such as caller name and caller ID (if available) and the time that the message was received. Otherwise, there is no indication in the message of when it was received.
In addition, if they have a text-compatible mobile phone, they may be able to initiate a callback when the caller ID is included with the transcription.
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In the Notify Me Of section, if you turn on notification for voice or dispatch messages, users are notified when a message arrives. The transcription soon follows. If you do not want notification before the transcription arrives, do not select the voice or dispatch message options.
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Email messages that contain transcriptions have a subject line that is identical to notification messages. So if you have notification for voice or dispatch messages turned on, users have to open the messages to determine which one contains the transcription.
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Nuance server converts the voice message to text into the phone language in which Unity Connection plays system prompts to users and callers. If phone language is not supported by nuance, it recognizes the audio of the message and converts into the language of the audio. You can set the phone language for the following Unity Connection components: user accounts, routing rules, call handlers, interview handlers, and directory handlers. For information on supported language for SpeechView, see Available Languages for Unity Connection Components section of System Requirements for Cisco Unity Connection Release 12.x available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/requirements/b_12xcucsysreqs.html |
run cuc dbquery unitydirdb update tbl_configuration set valuebool ='1' where fullname='System.Conversations.ConfigParamForAlternateTranscriptionLanguage'
CLI command.