User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool (Release 10.x)
Managing Caller Groups
Downloads: This chapterpdf (PDF - 1.13MB) The complete bookPDF (PDF - 2.18MB) | Feedback

Managing Caller Groups

Managing Caller Groups

About Caller Groups

By creating a caller group, you can apply one rule to multiple callers without having to recreate the rule several times. Caller groups contain multiple entries from your contacts list and the Cisco Unity Connection directory.

Using groups can help you organize callers in a number of ways. For example, you could create a caller group of your top-priority clients and co-workers. To ensure that these callers can reach you when you are in meetings, you would create a rule set with one rule that transfers calls from anyone in the group to your mobile phone during your meeting times and a second rule that transfers other calls to voicemail.

The following types of callers can be members of caller groups:

Contacts Callers who are entered in your contacts list.
Administrator-defined contacts Callers who are in the Connection directory but who are not enabled to use Connection features and do not have a voice mailbox.
Connection users Callers who are in the Connection directory, have a voice mailbox, and are enabled to use Connection features.

Note


When a caller group contains a caller who is listed in the Cisco Unity Connection directory and the caller is later removed from the system by your Connection administrator, the caller will also be removed from your caller group.


Creating Caller Groups

Procedure
    Step 1   In the Personal Call Transfer Rules web tool, from the Caller Groups menu, select View Caller Groups.
    Step 2   On the Caller Groups page, select the New Caller Group icon below the menu bar.
    Step 3   On the Caller Group page, enter a name for the caller group, and select Save.
    Step 4   Select Add Members .
    Step 5   On the Find Contacts page, select the applicable tab, depending on whether you want to search the list of users in the Connection directory or in your contacts list.

    You may be able to search for both users and administrator-defined contacts in the Connection directory. Administrator-defined contacts are indicated by an asterisk (*) next to the name in the search results list.

    Step 6   Fill in the fields, as applicable to your search, and select Find.
    Step 7   Check the check box next to the name to add the contact or user to the caller group.
    Step 8   Select Add Users or Add Contacts, as applicable. Connection adds the contact to the caller group and returns to the Caller Group page.
    Step 9   Repeat Step 4 through Step 8 to add any additional users or contacts.
    Step 10   On the Caller Group page, select Save.

    Adding Callers to Caller Groups

    You can add members to a caller group at any time.

    Procedure
      Step 1   In the Personal Call Transfer Rules web tool, from the Caller Groups menu, select View Caller Groups.
      Step 2   On the Caller Groups page, select the caller group name.
      Step 3   On the Caller Group page, select Add Members.
      Step 4   On the Find Contacts page, select the applicable tab, depending on whether you want to search the list of users in the Connection directory or your contacts list.

      You may be able to search for both users and administrator-defined contacts in the Connection directory. Administrator-defined contacts are indicated by an asterisk (*) next to the name in the search results list.

      Step 5   Fill in the fields, as applicable to your search, and select Find.
      Step 6   Check the check box next to the name to add the contact or user to the caller group.
      Step 7   Select Add Users or Add Contacts, as applicable. Connection adds the contact or user to the caller group and returns to the Caller Group page.
      Step 8   On the Caller Group page, select Save.

      Deleting Callers from Caller Groups

      You can remove members of a caller group at any time.

      Procedure
        Step 1   In the Personal Call Transfer Rules web tool, from the Caller Groups menu, select View Caller Groups.
        Step 2   On the Caller Groups page, select the caller group name.
        Step 3   On the Caller Group page, check the check box next to the name of the caller you want to delete. You can check multiple check boxes to delete more than one caller at a time.
        Step 4   Select Delete Selected.

        Changing the Names of Caller Groups

        Procedure
          Step 1   In the Personal Call Transfer Rules web tool, from the Caller Groups menu, select View Caller Groups.
          Step 2   On the Caller Groups page, select the caller group name.
          Step 3   On the Caller Group page, change the name of the group in the Name field.
          Step 4   Select Save.

          Deleting Caller Groups

          You cannot delete a caller group if it is used by a rule. Delete the caller group from the rule first, then delete the caller group.

          Procedure
            Step 1   In the Personal Call Transfer Rules web tool, from the Caller Groups menu, select View Caller Groups.
            Step 2   On the Caller Groups page, check the check box next to the group that you want to delete. You can check multiple check boxes to delete more than one group at a time.
            Step 3   Select the Delete Selected Rows icon below the menu bar.