User Guide for Cisco IP Communicator Release 7.0
Using Voice Messaging, Call Logs, and Directories on Cisco IP Communicator
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Using Voice Messaging, Call Logs, and Directories on Cisco IP Communicator

Table Of Contents

Using Voice Messaging, Call Logs, and Directories on Cisco IP Communicator

Accessing Voice Messages

Using Call Logs

Directory Dialing

Using the Corporate Directory

Using Personal Directory

Using the Quick Search Feature

Entering Password Information for Quick Search


Using Voice Messaging, Call Logs, and Directories on Cisco IP Communicator


Accessing Voice Messages

Using Call Logs

Directory Dialing

Using Personal Directory

Accessing Voice Messages

Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, see the documentation that came with it. The following table provides a general overview of voice message service features.

If you want to...
Then...

Set up and personalize your voice message service

Click the Messages button and follow the voice instructions. If a menu appears on your phone screen, choose an appropriate menu item.

Check for your new voice messages

Look for:

A steady red light on your handset. (This indicator can vary.)

A flashing envelope icon and text message on your phone screen.

Note The red light and message waiting icon display only when you have a message on your primary line, even if you receive voice messages on other lines.

Listen for:

A stutter tone from your headset or speaker when you place a call.

Note The stutter tone is line-specific. You hear it only when using the line with the waiting message.

Listen to your voice messages or access the voice messages menu

Click the Messages button. Depending on your voice message service, doing so either auto-dials the message service or provides a menu on your phone screen.

Send a call to your voice message system

Click iDivert. The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers hear your voice message greeting and can leave you a message.


Related Topics

Controlling Line Settings, page 7-10

Customizing Rings and Message Indicators, page 4-3

Using Call Logs

Your Cisco IP Communicator maintains call logs. Call logs contain records of your missed, placed, and received calls.

If you want to...
Then...

View your call logs

Click the Directories button and choose Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records.

Display details for a single call record

1. Click the Directories button and choose Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Details. Doing so displays information such as called number, calling number, time of day, and call duration (for placed and received calls only).

Erase all call records in all logs

Click the Directories button and click Clear.

Erase all call records in a single log

1. Click the Directories button and choose Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Clear. (You may need to press the more softkey to display Clear.)

Erase a single call record

1. Click the Directories button and choose Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Click Delete.

Dial from a call log (while not on another call)

1. Click the Directories button and choose Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

Note If the Details softkey appears, the call is the primary entry of a multiparty call.

3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Go off-hook to place the call.

Dial from a call log (while connected to another call)

1. Click the Directories button and choose Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Press Dial.

5. Choose a menu item to handle the original call:

Hold—Puts the first call on hold and dials the second.

Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.)

Conference—Creates a conference call with all parties, including you. (Press Confrn or Conference again after dialing to complete the action.)

EndCall—Disconnects the first call and dials the second.

See if the line in the call log is busy before placing a call to that line

Look for Busy Lamp Field indicators.

View intercom call history

Click the Directories button and choose Intercom History. Details of the 25 most recent intercom calls are logged. You cannot dial intercom numbers from this list.


Related Topics

Using Busy Lamp Field to Determine a Line State, page 3-31

Directory Dialing

Depending on configuration, your Cisco IP Communicator can provide corporate and personal directory features:

Corporate Directory—Corporate contacts that you can access on your Cisco IP Communicator. Your system administrator sets up and maintains your Corporate Directory.

Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your Cisco IP Communicator and Cisco Unified CM User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:

PAB is a directory of your personal contacts.

Fast Dials allows you to assign codes to PAB entries for quick dialing.

Using the Corporate Directory

If you want to...
Then...

Dial from a corporate directory (while not on another call)

1. Click the Directories button and choose Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. To dial, press the listing, or scroll to the listing and go off-hook.

Dial from a corporate directory (while on another call)

1. Click the Directories button and choose Corporate Directory (exact name can vary).

2. Use your keyboard to enter a full or partial name and press Search.

3. Scroll to a listing and press Dial.

4. Choose a menu item to handle the original call:

Hold—Puts the first call on hold and dials the second.

Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.)

Conference—Creates a conference call with all parties, including you. (Press Confrn or Conference again after dialing to complete the action.)

EndCall—Disconnects the first call and dials the second.

See if the phone line in the directory is busy

Look for Busy Lamp Field (BLF) indicators.


Related Topics

Using Busy Lamp Field to Determine a Line State, page 3-31

Using Personal Directory

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.

If you want to...
Then...

Access Personal Directory (for PAB and Fast Dial codes)

1. Click the Directories button and select Personal Directory (exact name can vary).

2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit.

Search for a PAB entry

1. Access Personal Directory, then choose Personal Address Book.

2. Enter search criteria and press Submit.

3. You can choose Previous or Next to move through listings.

4. Highlight the PAB listing that you want and press Select.

Dial from PAB entry

1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Dial. (You may need to press the more softkey to see Dial.)

4. Enter the participant's phone number.

5. Highlight the number that you want to dial and press OK.

6. Press OK again to dial the number.

Delete a PAB entry

1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Delete.

4. Choose OK to confirm the deletion.

Edit a PAB entry

1. Search for a listing.

2. Highlight the listing and press Edit to modify a name or email address.

3. If necessary, choose Phones to modify a phone number.

4. Press Update.

Add a new PAB entry

1. Access Personal Directory, then choose Personal Address Book.

2. Access the Search page by choosing Submit. (You do not need to input search information first.)

3. Press New.

4. Use your phone keypad to enter a name and email information.

5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1.

6. Choose Submit to add the entry to the database.

Assign a Fast Dial code to a PAB entry

1. Search for a PAB entry.

2. Highlight the listing and press Select.

3. Press Fast Dial.

4. Highlight the number that you want to dial and press Select.

5. Highlight the Fast Dial code that you want to assign to the number and press Select.

Add a new Fast Dial code (not using a PAB entry)

1. Click the Directories button and select Personal Directory > Personal Fast Dials.

2. Press Fast Dial.

3. Highlight a Fast Dial code that is unassigned and press Select.

4. Press Assign.

5. Enter a phone number.

6. Press Update.

Search for Fast Dial codes

1. Click the Directories button and select Personal Fast Dials.

2. You can choose Previous or Next to move through listings.

3. Highlight the listing that you want and press Select.

Place a call using a Fast Dial code

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Dial.

4. Choose OK to complete the action.

Delete a Fast Dial code

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Remove.

Log out of Personal Directory

1. Click the Directories button and select Personal Directory (exact name can vary).

2. Choose Logout.


Tips

Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory.

Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.

Related Topics

Logging In to the Cisco Unified CM User Options Web Pages, page 7-2

Using Your Personal Address Book (PAB), page 7-3

Configuring Fast Dials, page 7-4

Using the Quick Search Feature

Quick Search allows you to search one or more directories with a single search command. These directories can include multiple corporate directories and your personal address book depending on how your system administrator configured the Quick Search feature.


Note Quick Search of the Personal Address Book is not supported in all Cisco Unified Communications Manager releases. Ask your system administrator if this feature is available to you.


To access Quick Search, right-click Cisco IP Communicator, and choose Quick Search.

In the Quick Search window, enter a name or extension number, and click Quick Dial or Search:

Quick Dial—Automatically dials when the search yields one match. (You still need to click the Dial softkey to place the call). If the search yields multiple matches, Quick Dial displays them.

Search—Displays search results without automatically dialing a number.


Note Only those phone numbers entered in the Work field in the PAB are displayed in Quick Search results. Home and mobile phone numbers are not displayed.


To place a call from search results, click a listing in the Quick Search window, and click Dial.

Related Topics

Entering Password Information for Quick Search

Entering Password Information for Quick Search

Depending on how you want to use Quick Search, you might need to enter credential information, (username and password) as described in this table.

If you want to...
Then...

Search a corporate directory

If you do not use the Personal Address Book service and will use Quick Search to look up co-workers in the corporate directory only, you might not need to complete any configuration. Test this by choosing Quick Search from the right-click menu:

If Quick Search opens, no configuration is necessary on your part.

If Quick Search does not open, enter a username and password (right-click > Preferences > Directories tab). Ask your system administrator to provide you with the values to enter.

Search your Personal Address Book

If you use the Personal Address Book (PAB) service, Quick Search can look for matches in your PAB first and in your corporate directory second. Before Quick Search accesses your PAB, these conditions must be met:

Your system administrator must configure Quick Search to integrate with personal directories.

You must subscribe to the PAB service (right-click > Cisco Unified CM User Options).

You must enter your Directories username and password (right-click > Preferences > Directories tab).

Use an alternate search method

If you want to use an alternate search method instead of using Quick Search, try these:

To search corporate directories, choose the Directories button and select Corporate Directory (exact name might vary).

To search your Personal Address Book, click the Services button and select PAB Service (exact name might vary).

Enter search information, and click Search.


Related Topics

Handling Calls with Cisco IP Communicator, page 3-1

Customizing Settings on Cisco IP Communicator, page 4-1

Using Call Logs

Logging In to the Cisco Unified CM User Options Web Pages, page 7-2