User Guide for Cisco IP Communicator Release 7.0
Customizing Cisco IP Communicator with Cisco User Options
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Customizing Cisco IP Communicator with Cisco Unified CM User Options

Table Of Contents

Customizing Cisco IP Communicator with Cisco Unified CM User Options

Logging In to the Cisco Unified CM User Options
Web Pages

Using Your Personal Address Book (PAB)

Configuring Fast Dials

Setting Up Speed Dials

Setting Up Phone Services

Controlling User Settings

Controlling Line Settings

Setting Up Phones and Access Lists for Mobile Connect

Using Cisco WebDialer


Customizing Cisco IP Communicator with Cisco Unified CM User Options


Because your Cisco IP Communicator is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible through a web browser on your computer.

You can establish phone services and control features from your computer by using the User Options web pages of your Cisco Unified Communications Manager call-processing server. Once you configure features and services on the web pages, you can access them on your Cisco IP Communicator. For example, you can set up speed-dial buttons from your web pages and then access them on your phone.

Logging In to the Cisco Unified CM User Options Web Pages

Using Your Personal Address Book (PAB)

Setting Up Speed Dials

Setting Up Phone Services

Controlling User Settings

Controlling Line Settings

Setting Up Phones and Access Lists for Mobile Connect

Using Cisco WebDialer

Logging In to the Cisco Unified CM User Options
Web Pages

Procedure


Step 1 Click the Menu button (or right-click Cisco IP Communicator), and choose Cisco Unified CM User Options.

Step 2 Enter the user ID and default password provided by your system administrator.

Step 3 From the main menu, choose User Options > Device.

a. Select the device name that corresponds to Cisco IP Communicator.

b. After you make your selection, use the buttons at the bottom of the window to access settings appropriate for your device.

c. Click Log Off to exit.

Step 3 If you are using Cisco Unified Communications Manager 4.x:

a. From the general menu, select your device type from the Select a Device drop-down list.

b. After you make your selection, a context-sensitive menu appears with options appropriate for your device type. (If you do not see your device type listed, contact your administrator.)

c. Click Log Off to exit.


TipSelect your device from the menu page to see all of your options.

Click Update to apply and save your changes.

Click Return to the Menu to get back to the context-sensitive menu.



Using Your Personal Address Book (PAB)

If you want to...
Then do this after you log into the Cisco Unified CM User Options web page...

Add a new PAB entry

1. Choose User Options > Personal Address Book.

2. Click Add New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry

1. Choose User Options > Personal Address Book.

2. Specify search information and click Find.

Edit a PAB entry

1. Search for a PAB entry.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.

Delete a PAB entry

1. Search for a PAB entry.

2. Select one or more entries.

3. Click Delete Selected.


Related Topics

Logging In to the Cisco Unified CM User Options Web Pages

Configuring Fast Dials

Setting Up Speed Dials

Configuring Fast Dials

If you want to...
Then do this after you log into the Cisco Unified CM User Options web page...

Assign a Fast Dial code to a PAB entry

1. Create a PAB entry.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. Use the Search Options area to find the appropriate PAB entry.

5. Click a phone number in the Search Results area.

6. Change the Fast Dial code, if desired.

7. Click Save.

Assign a Fast Dial code to a phone number (without using a PAB entry)

1. Choose User Options > Fast Dials.

2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number.

5. Click Save.

Search for a Fast Dial entry

1. Choose User Options > Fast Dials.

2. Specify search information and click Find.

Edit a Fast Dial phone number

1. Choose User Options > Fast Dials.

2. Search for the Fast Dial entry that you want to edit.

3. Click on a component of the entry.

4. Change the phone number.

5. Click Save.

Delete a Fast Dial entry

1. Search for a Fast Dial.

2. Select one or more entries.

3. Click Delete Selected.


Related Topics

Using Your Personal Address Book (PAB)

Logging In to the Cisco Unified CM User Options Web Pages


Tip You can create up to 500 Fast Dial and PAB entries.



Tip You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled "raw" in the User Options web pages and do not display a configurable text label.


Setting Up Speed Dials

Depending on configuration, your Cisco IP Communicator can support several speed-dial features:

Speed-dial buttons

Abbreviated Dialing

Fast Dials.

If you want to...
Then do this after you log into the Cisco Unified CM User Options web page...

Set up speed-dial buttons

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for a speed-dial button (programmable button) on your phone.

5. Click Save.

Note Your phone uses the ASCII Label field.

Set up speed-dial buttons

Cisco Unified Communications Manager Release 4.x

Log in to your User Options web pages, select your device, then choose Add/Update Speed Dials from the main menu.

In the Speed Dial Settings on Phone section, enter a phone number and label for each available speed-dial button. Enter the number exactly as you would dial it from your desk. For example, enter an access code such as 9 or the area code, if necessary.

The label you enter is displayed next to the speed-dial button on your phone screen.

Set up Abbreviated Dialing

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for an Abbreviated Dialing code.

5. Click Save.

Set up Abbreviated Dialing

Cisco Unified Communications Manager Release 4.x

Log in to your User Options web pages, select your device, then choose Add/Update Speed Dials from the main menu.

1. In the Speed Dial Settings Not Associated with a Phone Button section, enter a phone number and label for each available speed-dial button. Enter the number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary.


Related Topics

Logging In to the Cisco Unified CM User Options Web Pages

Configuring Fast Dials

Using Personal Directory, page 6-7

Setting Up Phone Services

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

If you want to...
Then do this after you log into the Cisco Unified CM User Options web page...

Subscribe to a service

1. Choose User Options > Device.

2. Choose a Cisco IP Communicator Name from the drop-down menu.

3. Click Phone Services.

4. Click Add New.

5. Choose a service from the drop-down list and click Next.

6. Change the service label and/or enter additional service information, if available (optional).

7. Click Save.

Cisco Unified Communications Manager 4.x

From the main menu, choose Configure your Cisco IP Phone Services. From the Available Services drop-down list, select a service, and click Continue. Enter more information upon request (such as a zip code or PIN), and click Subscribe.

Search for services

1. Select a Cisco IP Communicator device name.

2. Click Phone Services.

3. Click Find.

Change or end services

1. Search for services.

2. Select or more entries.

3. Click Delete Selected.

Cisco Unified Communications Manager 4.x

From the main menu, choose Configure your Cisco IP Phone Services. Click a service in the Your Subscribed Services panel. Click Update after making changes, or click Unsubscribe.

Change a service name

1. Search for services.

2. Click the service name.

3. Change the information and click Save.

Add a service to an available programmable phone button

1. Choose User Options > Device.

2. Choose Cisco IP Communicator name from the drop-down menu.

3. Click Service URL.

Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.

4. Choose a service from the Button Service drop-down list.

5. If you want to rename the service, edit the label fields.

Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

6. Click Save.

7. Click Reset to reset your phone (necessary to see the new button label on your phone).

Cisco Unified Communications Manager Release 4.x

After subscribing to a service, choose Add/Update your Service URL Buttons from the main menu. For each available button, select a service from the drop-down list and enter a text description. Click Update after making changes. Your system administrator determines how many programmable buttons are available for services and might assign service buttons to your phone.

Access a service on your phone

Click the Services button.Or, if you have added a service to a programmable button, press the button.


Controlling User Settings

User settings include your password, PIN, and language (locale) settings.

If you want to...
Then do this after you log into the Cisco Unified CM User Options web page...

Change your password

1. Choose User Options > User Settings.

2. In the Browser Password area, enter information.

3. Click Save.

Change your PIN

1. Choose User Options > User Settings.

2. In the Phone PIN area, enter information.

3. Click Save.

Change the language (locale) for your User Options web pages

1. Choose User Options > User Settings.

2. In the User Locale area, choose an item from the Locale drop-down list.

3. Click Save.

Change the language (locale) for your phone screen

1. Choose User Options > User Settings.

2. Choose an item from the User Locale drop-down list.

3. Click Save.



Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.


Controlling Line Settings

Line settings affect a specific phone line (directory number) on your Cisco IP Communicator. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels.

You can set up other line settings directly on your Cisco IP Communicator:

If you want to...
Then do this after you log into the Cisco Unified CM User Options web page....

Set up call forwarding per line

1. Choose User Options > Device.

2. Choose a Cisco IP Communicator name from the drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.

6. Click Save.

Change the voice message indicator (lamp) setting per line

1. Choose User Options > Device.

2. Choose a Cisco IP Communicator name from the drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

5. In the Message Waiting Lamp area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

6. Click Save.

Change the audible voice message indicator setting per line

1. Choose User Options > Device.

2. Choose a Cisco IP Communicator name from the drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

5. In the Audible Message Waiting Indicator area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

6. Click Save.

Change or create a line text label that appears on your phone screen

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

5. In the Line Text Label area, enter a text label.

6. Click Save.

Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets.


Related Topics

Logging In to the Cisco Unified CM User Options Web Pages

Customizing Rings and Message Indicators, page 4-3

Where to Access Settings, page 4-1

Setting Up Phones and Access Lists for Mobile Connect

When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone.

If you want to...
Then do this after you log into the Cisco Unified CM User Options web page...

Create an access list

1. Choose User Options > Mobility Settings > Access Lists.

2. Click Add New.

3. Enter the following information:

Name—Identifies the access list.

Description—Describes the access list.

4. Choose one of these options:

Blocked Access List—Creates list for numbers to be blocked

Allowed Access List—Creates list for numbers that will be permitted

5. Click Save.

Add members to an access list.

1. Create an access list.

2. Click Add Member to add phone numbers or filters to the list.

3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).

4. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:

X (upper or lower case)—Matches a single digit. For example, 408555123X matches any number between 4085551230 and 4085551239.

!—Matches any number of digits. For example, 408! matches any number starts with 408.

#—Used as a single digit for exact match.

5. Click Save to add this member to the access list.

6. Click Save again to save the access list.

Add a new remote destination

1. Choose User Options > Mobility Settings > Remote Destinations.

2. Select the device from the Name drop-down list box.

3. Click Remote Destinations.

4. Click Add New.

5. Enter the following information:

Name—Enter a name for the cellular (or other) phone.

Destination Number—Enter your cellular phone number.

Answer Too Soon Timer—Enter the amount of time before you can pick up a call on the remote destination (in milliseconds).

Answer Too Late Timer—Enter the amount of time after which it is too late to pick up a call on the remote destination (in milliseconds).

Delay Before Ringing Timer—Enter the amount of time before the call rings on the remote destination (in milliseconds).

Remote Destination Profile—Select a remote destination profile, which contains the settings that apply to all of your remote destinations.

Allowed Access List—Select a phone number or rule that allows your cellular phone to ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.

Blocked Access List—Select a phone number or rule for which your cellular phone does not ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.

Mobile Phone—Select to allow your cellular phone can accept a call sent from your desktop phone.

Enable Mobile Connect—Select to allow your cellular phone to ring simultaneously with your desktop phone. You can also setup a ring schedule.

6. Click Save.


Related Topics

Logging In to the Cisco Unified CM User Options Web Pages

Using Cisco WebDialer

Cisco WebDialer allows you to make calls to directory contacts in Cisco IP Communicator by clicking items in a web browser. Your system administrator must configure this feature for you.

If you want to...
Then do this after you log into the Cisco Unified CM User Options web page...

Use WebDialer with your User Options directory

1. Choose User Options > Directory and search for a coworker.

2. Click the number that you want to dial.

3. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.)

4. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

5. Click Hangup or hang up from your phone to end a call.

Use WebDialer with another online corporate directory (not your User Options directory)

1. Log in to a WebDialer-enabled corporate directory and search for coworkers.

2. Click the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. Click Hangup or hang up from your phone to end a call.

Log out of WebDialer

Click the logout icon in the Make Call or Hang Up page.

Set up, view, or change WebDialer preferences

Access the Preferences page.

The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial).

To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.

The Preferences page contains the following options:

Preferred language—Determines the language used for WebDialer settings and prompts.

Use permanent device—Identifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on your phone, click the Settings button and select Network Configuration > Host Name.)

Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available).

Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.


Related Topics

Logging In to the Cisco Unified CM User Options Web Pages