The preface describes who should read this publication and provides the document conventions.
The preface includes the following topics:
•Obtaining Technical Assistance
The Automatic Location Information Formatting Tool (AFT) enables you to modify the automatic location information (ALI) records that you create in Cisco Emergency Responder to a format that is compatible with the one used by your service provider.
The ALI Formatting Tool User Guide provides you with the information that you need to understand, install, use, and troubleshoot the ALI Formatting Tool (AFT).
Network engineers, system administrators, and telecommunications engineers should review this guide to learn the steps that are required to install, use and troubleshoot AFT. You should be familiar with Cisco Emergency Responder (Cisco ER) and Cisco CallManager before deploying AFT.
For information about Cisco CallManager and additional information about Cisco Emergency Responder (Cisco ER), refer to these publications:
•These Cisco ER documents are available at:
–Release Notes for Cisco Emergency Responder
–Cisco Emergency Responder Administration Guide
–Cisco Emergency Responder User's Guide (also built into the end-user interface as the Cisco ER online help system)
•Cisco CallManager documents are available at:
Online Help and Document Conventions
The ALI Formatting Tool User Guide is built into the end-user interface as the AFT online help system. AFT's online help system provides task-oriented help that is available from the AFT window.
The help system includes an index and is organized the same way as the ALI Formatting Tool User Guide.
•Using the Online Help
Using the Online Help
You can access online help in any of these ways:
•From the Help menu, access the contents of the online help system by selecting Help > Contents and Index or by clicking on the Help icon, a question mark.
•For a printed version of the manual associated with the application, or to view or search an Adobe Acrobat version of the help system, click the View PDF button in the top frame of the help system. If you have Adobe Acrobat installed (either as an independent application or as a plug-in to your browser), the document opens.
From Acrobat, you can search the entire manual, print the entire manual or selected pages, or read the manual online.
This publication uses the following conventions:
Commands and keywords are in boldface.
Arguments for which you supply values are in italics.
A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.
Terminal sessions and information the system displays are in
boldface screen font
Information you must enter is in boldface screen font.
italic screen font
Arguments for which you supply values are in italic screen font.
Action > Reports
Command paths in a graphical user interface (GUI).
Notes use the following convention:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Cautions use the following convention:
reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to firstname.lastname@example.org.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.