Table Of Contents
Recovery Procedure for Cisco Digital Media Manager 3.x and 4.x
Note This document provides the procedure for recovering from a software failure of Cisco Digital Media Manager 3.5, 4.0, and 4.1.
This document includes the following topics:
This section describes in detail the procedure for performing a Digital Media Manager recovery.
Before attempting your recovery, you must complete the following tasks:
•Contact Cisco TAC to obtain the recovery CD for your Cisco Digital Media Manager release.
•Create a backup of the DMM server appliance on a backup device, such as a USB hard drive or flash drive.
•Write down the network configuration information appropriate for your site, either DHCP or Static (IP address, subnet mask, and gateway).
To recover the Cisco Digital Media Manager version 3.5, follow these steps:
Step 1 To back up DMM to a USB drive or video portal server appliance, log in to the DMM server appliance appliance administration interface (AAI), and select DMM_CONTROL as shown:
Step 2 To back up or restore the DMM, select BACKUP_DMM as shown:
Step 3 Choose a method for your backup. You can choose to back up to either a USB drive or the video portal appliance, as shown:
Step 4 Reboot the appliance by choosing the REBOOT option in the Appliance_Control section:
Step 5 Select Yes to reboot the appliance, and press Enter.
Step 6 Turn on the power to the server appliance and insert the recovery CD. If you can see the following screen briefly, the server appliance is booting from the recovery CD.
Step 7 The recovery process takes about two minutes for initial loading, then asks for your confirmation to overwrite the existing system. Overwriting erases all the existing data on the DMM server appliance.
By default No is selected. Use the Tab key to navigate to Yes and press Enter to proceed.
The file system formatting screen is displayed:
The package installation screen is displayed:
The post-installation screen is displayed:
After the installation completes, the server appliance reboots with the following message:
Step 8 The first time you boot the Digital Media Manager server appliance, the first boot configuration tool starts automatically and opens the DMS appliance administration interface (AAI). Press Enter when the following screen is displayed.
Step 9 In the HOSTNAME Configuration screen, enter the hostname of the appliance.
The following screen shows an example of the hostname of the appliance being set to server.example.com.
Step 10 The DHCP configuration screen is displayed.
If the server appliance gets the IP address automatically from the DHCP server, select Yes.
Note Cisco does not recommend using DHCP for the DMM server appliance.
Step 11 If DHCP is not enabled, enter the IP address, subnet mask, default gateway, primary DNS and, if available, a secondary DNS in the Configure TCPIP screen.
If DHCP is enabled, skip the following section and go to time zone configuration (Step 17).
Step 12 Confirm the network settings. The following example reflects the sample configurations specified above. Press Enter if all the information is correct. If the information is incorrect, use the arrow keys to navigate to No and press Enter to re-configure your settings.
Wait until the network settings are applied.
Step 13 If your network infrastructure requires you to manually specify network negotiation settings, select No.
Step 14 If you turned on autonegotiation, go to time zone configuration (Step 17).
If autonegotiation is not turned on, set the NIC speed to 10, 100, or 1000 Megabits.
Step 15 Set your NIC to either full or half duplex.
Step 16 Confirm the NIC speed and duplex settings.
Step 17 Configure the time zone. Select the time zone using the up and down arrow. Press Tab and then press Space to select and deselect System clock uses UTC. Press Tab again to navigate to the OK button and press Enter.
Step 18 Confirm the time zone setting. Press Enter if all the information is correct. If any information is incorrect, use the arrow keys to navigate to No and press Enter to re-configure your settings.
Step 19 Select the date. Press Tab and use the up and down arrows to change the month. Press Tab and use the up and down arrows to change the year. Press Tab and use the up and down arrows and left and right arrows to select day, Tab to the OK button and press Enter to submit the information.
Step 20 Confirm the date. Press Enter if the information is correct. If you need to change the information, use the arrow keys to navigate to No and press Enter to reconfigure your settings.
Step 21 Select the time in 24-hour format. Press Tab and use the up and down arrows to set the hour. Press Tab and use the up and down arrows to set the minutes. Press Tab and use the up and down arrows to set the seconds. Press Tab and select the OK button; press Enter to submit the information.
Step 22 Confirm the time. Press Enter if all the information is correct. If any information is incorrect, use the arrows to navigate to No and press Enter to reconfigure your settings.
Step 23 Set the password for admin. admin is the default administrator account for this server appliance. Your password cannot be null. There are no other password rules.
Step 24 Confirm the password for admin user.
Step 25 A confirmation screen is displayed for your admin password change. Press Enter to continue.
Step 26 Set the password for pwadmin user.The pwadmin account allows you to reset your admin user password (for example, if you forget it). The password cannot be null. There are no other password rules.
Step 27 Confirm the password for pwadmin user.
Step 28 A confirmation screen is displayed for your pwadmin password change. Press Enter to continue.
The following screen appears, confirming the end of the first boot.
You can now log in through the AAI as admin using the new password, or as pwadmin using the new password.
Step 29 To restore the DMM from your backup device, log in to the DMM server appliance AAI.
Step 30 To restore the DMM, select DMM_CONTROL and RESTORE_DMM in the following screen.
Step 31 To restore from your backup device, choose a restore method, and press Enter when you see the following screen.
Refer to the Cisco Digital Media System Documentation Roadmap for a list of related documentation:
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