User Guide for Cisco Unified Video Advantage, Release 2.2
Getting Started with Cisco Unified Video Advantage
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Getting Started with Cisco Unified Video Advantage

Table Of Contents

Getting Started with Cisco Unified Video Advantage

How to Set Up Cisco Unified Video Advantage

Getting Started with the Video Camera

About Camera Drivers

Troubleshooting Tips

Installing Cisco Unified Video Advantage

Starting and Stopping Cisco Unified Video Advantage

Using the Cisco Unified Video Advantage Windows

Cisco Unified Video Advantage Console

Console Buttons

Device Association

Local Video Window

Remote Video Window

Resizing the Video Windows

Using Other Video Window Controls

Adjusting Cisco Unified Video Advantage Settings

Making Sure Your Cisco Unified IP Phone is Set Up for Video Calls

Updating Cisco VT Camera II Drivers and Cisco Unified Video Advantage


Getting Started with Cisco Unified Video Advantage


How to Set Up Cisco Unified Video Advantage

Starting and Stopping Cisco Unified Video Advantage

Using the Cisco Unified Video Advantage Windows

Using the Cisco Unified Video Advantage Windows

Adjusting Cisco Unified Video Advantage Settings

Making Sure Your Cisco Unified IP Phone is Set Up for Video Calls

Updating Cisco VT Camera II Drivers and Cisco Unified Video Advantage

How to Set Up Cisco Unified Video Advantage

Complete the following tasks in order:

Getting Started with the Video Camera

Installing Cisco Unified Video Advantage

Getting Started with the Video Camera

A camera is required with Cisco Unified Video Advantage to see video with your phone calls.

Your system administrator will provide you with a video camera and tell you if you need to install the software described in this section. You also might need to assemble the camera.

About Camera Drivers

If your camera requires drivers, you must install the drivers prior to installing Cisco Unified Video Advantage. Refer to your camera documentation or ask your system administrator.


Note Cisco VT Camera III does not require separate drivers, so there is no need to install any camera drivers.Cisco VT Camera III uses the camera drivers in your operating system. You may proceed with the Cisco Unified Video Advantage software installation.


Before You Begin

Make sure you have at least 20 MB of free disk space.


Caution Do not connect the camera to your system until after the software installation is complete. If you connect the camera before the installation is complete, the Find New Hardware wizard will appear. If this occurs, click Cancel, unplug the camera, and wait until after installation is complete to plug in the camera.

Procedure


Step 1 Assemble the video camera, if needed, according to the instructions that came with the camera.

Step 2 Make sure your camera is not plugged into your computer.

Step 3 Double-click the driver installer that the system administrator provided.

Step 4 Follow the installer instructions.

Step 5 Plug the camera into a USB port on your computer only when prompted or after completing the driver installation.

Step 6 Wait for confirmation messages to appear before trying to use your camera:

(For Windows XP) You will see a series of messages. Wait until you see this message: "Found New Hardware. Your new hardware is installed and ready to use."

(For Windows Vista) Wait until you see the message "Your devices are ready to use."

Step 7 Install Cisco Unified Video Advantage. See the "Related Topics."


Troubleshooting Tips

If you need to uninstall or re-install the driver software, make sure your camera is not plugged in to your computer before doing so.

For information about the Cisco VT Camera features and how to use them, see the camera quick start guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/prod_installation_guides_list.html

To verify that the camera drivers installed correctly, choose Start > My Computer, right-click, and select Properties. Click the Hardware tab, and select Device Manager. On the Device Manager window, expand Imaging Devices, and check that the camera is listed. If it is not listed, the installation did not complete correctly and you should try the installation again.

Related Topics

Installing Cisco Unified Video Advantage

Updating Cisco VT Camera II Drivers and Cisco Unified Video Advantage

Installing Cisco Unified Video Advantage

If your system administrator has not installed Cisco Unified Video Advantage on your computer, install it.

Before You Begin

You must be logged into Windows with Administrator authority to install Cisco Unified Video Advantage.

Your system administrator should ensure that your equipment meets the system requirements for using this product.

Install the video camera drivers (if required) and connect the camera to your system before installing Cisco Unified Video Advantage.


Note Cisco Unified Video Advantage does not include camera driver installation that is required with the Cisco VT Camera II. Driver software must be installed prior to installing the Cisco Unified Video Advantage software.



Note Cisco VT Camera III does not require separate drivers, so there is no need to install any camera drivers. Cisco VT Camera III uses the camera drivers in your operating system.


Ensure that the Cisco Unified IP Phone is connected to the corporate telephony network. If the Cisco Unified IP Phone is powered on and you can make voice calls, it is properly connected.

Ensure that the Cisco Unified IP Phone is video enabled. If the phone screen displays the video icon on the status line, the phone is video enabled.

If you are using Cisco Unified Video Advantage with a Cisco Unified IP Phone, you must connect your computer directly to your Cisco Unified IP Phone to the PC port in the back of the phone using a standard Ethernet cable. This connection will also provide direct connectivity to your company network. On most computers, you can verify that this connection is working by the presence of a lit green LED at the point where the Ethernet cable plugs into the system.

If you are using Cisco Unified Video Advantage with Cisco IP Communicator, ensure that Cisco IP Communicator Release 2.0 or later is installed on your system. Using video with Cisco IP Communicator does not require connection to a physical Cisco IP phone.

Procedure


Step 1 Close and Exit any open applications.

Step 2 After the Cisco Unified Video Advantage Installer program starts, follow the instructions presented in the windows to complete the installation.

Step 3 If prompted to restart the system, click Yes.


Related Topics

Starting and Stopping Cisco Unified Video Advantage

Updating Cisco VT Camera II Drivers and Cisco Unified Video Advantage

Starting and Stopping Cisco Unified Video Advantage

Before You Begin

For best results, we recommend that you use Cisco Unified Video Advantage over a wired Ethernet connection whenever possible. This application can also be used on a wireless LAN connection or a remote wireless LAN connection broadband link when connected at a minimum of 300kbps/300kbps bandwidth (500kbps is recommended). Using Cisco Unified Video Advantage with Cisco IP Communicator for video calls over a corporate wireless LAN might result in poor audio and video quality and is not supported.

The software can be used on a remote wireless LAN connected to a minimum 300kbps/300kbps (500kpbs upstream recommended) broadband link.

Cisco Unified Personal Communicator in deskphone mode may use Cisco Unified Video Advantage for video calls.

Procedure

If you want to...
Then...

Check if Cisco Unified Video Advantage is started

Look for the Cisco Unified Video Advantage icon in the system tray on your Windows desktop.

Start Cisco Unified Video Advantage

Perform one of the following:

From your Windows desktop, select Start > Programs > Cisco Unified Video Advantage > Cisco Unified Video Advantage.

Click the Cisco Unified Video Advantage icon in the Quick Launch bar.

Double-click the Cisco Unified Video Advantage icon on the Windows desktop.

The application starts. You should wait for about one minute for the application to fully initialize before you place a call.

Stop Cisco Unified Video Advantage

Perform one of the following:

From the Cisco Unified Video Advantage console, select Video > Exit.

Right-click the Cisco Unified Video Advantage icon in the system tray, and select Exit. The application closes.

Open the Cisco Unified Video Advantage console

Start Cisco Unified Video Advantage and then perform one of the following:

Right-click the Cisco Unified Video Advantage icon in the system tray, and select Show Cisco Unified Video Advantage.

Double-click the Cisco Unified Video Advantage icon on the Windows desktop.


Related Topics

Using the Cisco Unified Video Advantage Windows

Using the Cisco Unified Video Advantage Windows

Device Association

Using the Cisco Unified Video Advantage Windows

Cisco Unified Video Advantage Console

Console Buttons

Device Association

Local Video Window

Remote Video Window

Resizing the Video Windows

Using Other Video Window Controls

Cisco Unified Video Advantage Console

Within the Cisco Unified Video Advantage main window or console, you can associate your camera to a phone device, set your video preferences and settings, and access online help.

Related Topics

Console Buttons

Device Association

Adjusting Cisco Unified Video Advantage Settings

Console Buttons

The console includes buttons that reflect the availability and connectivity states of devices to which Cisco Unified Video Advantage tries to associate. To determine the availability and connectivity state of a device, roll your mouse over the icon. A message displays telling you whether the device is available or connected.

Console Button
Description

Displays the availability and connectivity states of Cisco IP Communicator.

Displays the availability and connectivity states of the Cisco VT Camera. You can use this button to toggle the camera on or off. If you toggle the camera off, you can receive video, but you will not transmit video.

Displays the availability and connectivity states of the Cisco Unified IP Phone.

Launches Cisco IP Communicator.

Launches the local and remote video check windows.


Related Topics

Device Association

Local Video Window

Remote Video Window

Adjusting Cisco Unified Video Advantage Settings

Device Association

When you launch the application for the first time after the initial installation, Cisco Unified Video Advantage searches first for Cisco IP Communicator and tries to associate with it. If Cisco IP Communicator is not available, it associates with any available video-enabled Cisco Unified IP Phone. Cisco Unified Video Advantage can only associate with one phone device at a time.

Figure 2-1 shows Cisco Unified Video Advantage associated with Cisco IP Communicator. When Cisco Unified Video Advantage connects to Cisco IP Communicator, a solid green line connects the two buttons, and the buttons appear to be pressed.

Figure 2-1 Cisco Unified Video Advantage Connected to Cisco IP Communicator

Figure 2-2 shows Cisco Unified Video Advantage associated with the Cisco Unified IP Phone. When Cisco Unified Video Advantage is connected to a Cisco Unified IP Phone, a solid green line connects the two buttons, and the buttons appear to be pressed.

Figure 2-2 Cisco Unified Video Advantage Connected to the Cisco Unified IP Phone

If you are running Cisco Unified Video Advantage on a laptop computer, and you undock that computer from a docking station, it automatically searches for and associates with Cisco IP Communicator.

If you specify that your Cisco Unified IP Phone is your preferred device, when you return to your workstation and re-dock your laptop, Cisco Unified Video Advantage automatically re-associates with this device.

You can change the preferred device through Video > Preferred Device even if the preferred device is not present. When you choose a preferred device, the button on the console window appears to be pressed (but it might be grayed out), and you see a solid line trying to connect first to the preferred device. If your preferred device is not present, Cisco Unified Video Advantage tries to connect to the other device. If both are unavailable, you see a broken line connected to the preferred device.

Related Topics

Adjusting Cisco Unified Video Advantage Settings

How to Troubleshoot Connections, page 4-4

Local Video Window

The local video window shows your live video while you are on a call. It shows you how you look to the caller when you are on a call.

1

Camera Off and Camera On (icon changes depending on the state of the camera)

Pauses live video

2

Full-Screen Mode

Uses your full screen to display video window

3

Preferences Menu

Displays the video window and camera settings options

4

Video Signal Quality

Displays the video signal quality

5

Status bar

Displays status messages


Related Topics

Resizing the Video Windows

Using Other Video Window Controls

Adjusting Cisco Unified Video Advantage Settings

Remote Video Window

The remote video window shows the live video from the camera of the remote caller. You will see the caller in this window.

1

Full Screen Mode

Uses your full screen to display video window

2

Preferences Menu

Displays the video window and camera settings options

3

Video Signal Quality

Displays the video signal quality

4

Status bar

Displays status messages


Related Topics

Resizing the Video Windows

Using Other Video Window Controls

Adjusting Cisco Unified Video Advantage Settings

Resizing the Video Windows

If you want to...
Then...

Adjust the size of the local video window

Drag any corner of the window, and resize to the desired dimension.

Or click the Preferences menu icon in the status bar on bottom of the local video window, and choose one of these:

Quarter-size

Half-size

Normal-size

Double-size

Full Screen

Adjust the size of the remote video window

Drag any corner of the window, and resize to the desired dimension.

Or click the Preferences menu icon in the status bar on bottom of the remote video window, and choose one of these:

Quarter-size

Half-size

Normal-size

Double-size

Full Screen


Using Other Video Window Controls

The Preferences menu is available from the local and remote video check windows. From the console, select Video > Video Check. After the local and remote video check windows are displayed, you access the Preferences menu by these methods:

Clicking the Preferences menu icon

Right-clicking on the local or remote video check window

Clicking Shift + F10

If you want to...
Then...

Minimize the video window.

Select Preferences > Minimize.

Remove the toolbar from the bottom of the video windows.

The toolbars are displayed by default. To remove them, deselect it from Preferences > Show Toolbar.

Display the console.

Select Preferences > Show Console.


Adjusting Cisco Unified Video Advantage Settings

Open the Cisco Unified Video Advantage console to adjust settings. For instructions on opening the console, see the "Starting and Stopping Cisco Unified Video Advantage" section.

If you want to use...
Then...

Camera On

Enabled by default, which means that Cisco Unified Video Advantage can send video.

If you want to disable your camera, deselect Video > Camera On.

Preferred Device

Allows you to choose the preferred device (Cisco IP Communicator or Cisco Unified IP Phone) to send video (Video > Preferred Device), even if the device is not present.

Checking one of the preferred devices enables the Cisco Unified Video Advantage association to that device. Selecting the other device causes Cisco Unified Video Advantage to change its association to the new device. The setting is saved and applied to the next Cisco Unified Video Advantage session.

Video Check

Enables you to verify that your video windows are working when you are not on call.

To start the video check:

Click Video Check on the right side of the console.

Select Video > Video Check. If your video windows do not appear to be working, see the "Troubleshooting Cisco Unified Video Advantage" section.

To stop the video check:

Click the close button in the upper right corner of the window.

Click Video Check again.

Select Video > Video Check again.

Mute Video on Audio Mute

To toggle this setting on or off, select Settings > Mute Video on Audio Mute.

When this setting is turned on, and you mute the audio on your Cisco Unified IP Phone, your video is automatically paused and displays a no video icon until you unmute the audio on your phone.

This Window Always on Top

To toggle this setting on or off, select Settings > This Window Always on Top, or select Video > Video Check and on the local or remote video window, click Preferences > Always on Top.

When this setting is enabled, the Cisco Unified Video Advantage console remains on top of other active applications on your system.

Show System Tray Messages

Enabled by default. If you want to disable the informational system tray messages, deselect Settings > Show System Tray Messages.

Camera...

1. Select Settings > Camera to change camera settings.

2. Select the name of your camera from a drop down menu.


Note On Windows XP, the Cisco VT Camera III name is generically displayed as USB Video Device in the drop down menu for camera selection. Select USB Video Device to use the Cisco VT Camera III.


You can also adjust brightness, contrast, and so on. To return to the default settings, click Cancel.


Note If the Camera Settings window is open, and you plug in your camera, the camera list is not immediately updated. You must close the Camera Settings window and reopen to populate the camera list with the new camera.


Video Quality...

Select Settings > Video Quality.


Caution Your video quality settings have been set by your system administrator and the Automatic check box is enabled by default. In most cases when working over a LAN, you will not need to adjust these settings. However, if you are a mobile worker or telecommuter, you might need to cap the bandwidth at a maximum rate based on your Internet connection uplink speed. If you do not know how to determine your uplink speed, contact your Internet service provider, or contact your system administrator for assistance before you change the video quality setting.

Deselect Automatic, and then use the slider to adjust your settings. If you are on a remote connection, you might want to adjust for lower network use. If you are connected to a high-speed connection, you might want to adjust for higher video quality. (While on a call, this selection is not available. You can change this setting before or after a call.)

Note When reconnecting to your corporate LAN, remember to reset the bandwidth to Default before you make a call.

Enable Detailed Logs

Disabled by default. To toggle this setting on or off, select Settings > Enable Detailed Logs.

Detailed logging might impair performance so you should turn it off as soon as you no longer need it.

Video Confirmation

Disabled by default, which means that no confirmation is displayed, and video is streamed on calls when the phone is associated and the camera is present. This preference applies only to the local video. The setting is saved and applied to the next Cisco Unified Video Advantage session.

To toggle this setting on or off, select Settings > Video Confirmation.

When enabled, Cisco Unified Video Advantage displays a message on the status bar under the local window and displays a balloon tooltip in the system tray to let you know that video will stream to the other endpoint only after you turn on the camera from the console or from the local video window. The local video window also displays the no-video icon. You can start the camera and stream video at any point during a call.

Regardless of the setting, video does not stream under these conditions:

The system screensaver is active.

The system is locked.

You lock your system in the middle of a video call.

You must manually start sending video (select Video > Camera On or click the camera button on the local video window) when the screensaver is inactive or when you unlock the system.


Making Sure Your Cisco Unified IP Phone is Set Up for Video Calls

To use Cisco Unified Video Advantage with your Cisco Unified IP Phone, your phone must be set up for video calls.

Icon
Description

Appears on the status line of the Cisco Unified IP Phone screen and indicates that the phone is set up for video calls. (This icon might look somewhat different depending on your Cisco Unified IP Phone model.) This icon is also displayed when Cisco IP Communicator is set up for video calls.

If you do not see this icon, contact your system administrator for assistance.


Related Topics

Chapter 3, "Using Cisco Unified Video Advantage with Your Cisco Unified IP Phone"

Updating Cisco VT Camera II Drivers and Cisco Unified Video Advantage

Updates for Cisco Unified Video Advantage and Cisco VT Camera II drivers are available as separate installation packages.

During the update, each installer uninstalls the previous version of the application or the camera drivers. The new version of the application or the Cisco VT Camera II camera drivers are then installed. Your Cisco Unified Video Advantage configuration settings (preferences) are preserved.


Note Remember Cisco VT Camera III does not require separately installed drivers. Cisco VT Camera III uses the drivers in your operating system.


Before You Begin

When you update Cisco Unified Video Advantage, the Cisco VT Camera drivers are removed. You must re-install the camera drivers after updating Cisco Unified Video Advantage.

Procedure


Step 1 Exit Cisco Unified Video Advantage.

Step 2 Unplug your camera.

Step 3 Upgrade Cisco Unified Video Advantage by installing this software.

Step 4 Install the camera drivers.

Step 5 Plug in the camera.


Related Topics

Getting Started with the Video Camera

Installing Cisco Unified Video Advantage