User Guide for Cisco Unified Video Advantage, Release 2.2
Using Cisco Unified Video Advantage with Your Cisco Unified IP Phone
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Using Cisco Unified Video Advantage with Your Cisco Unified IP Phone

Table Of Contents

Using Cisco Unified Video Advantage with Your Cisco Unified IP Phone

Placing and Answering a Call

Making Conference Calls

Transferring a Call

Forwarding a Call

Using Hold and Mute

Storing and Retrieving Parked Calls

Redirecting a Ringing Call to Your Phone


Using Cisco Unified Video Advantage with Your Cisco Unified IP Phone


This chapter describes how to use some of the call features that are available with video on Cisco IP Communicator or on Cisco Unified IP Phone.

You use Cisco IP Communicator or the Cisco Unified IP Phone as you normally do. For complete instructions for using your Cisco Unified IP Phone, see the phone guide for your model:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Note that every call might not have video even if phones with video are available on both sides of a call. Video availability depends on network and system conditions.

Placing and Answering a Call

Making Conference Calls

Transferring a Call

Forwarding a Call

Using Hold and Mute

Storing and Retrieving Parked Calls

Redirecting a Ringing Call to Your Phone


Note Make sure that Cisco Unified Video Advantage is started on your system before you use these phone features. For details, see the "Starting and Stopping Cisco Unified Video Advantage" section on page 2-4.



Note Cisco Unified Video Advantage also supports video calls on Cisco Unified Personal Communicator working in softphone mode.


Placing and Answering a Call

Before You Begin

Placing a video call with Cisco Unified Video Advantage in a wireless environment might work, but it is not supported.

Procedure

If you want to...
Then...

Place a video call

On your Cisco Unified IP Phone, place a call as you normally do.

On your system, the local and remote video windows display. You see yourself in the local video window. If the person you are calling has a video-enabled phone, you see the person in the remote video window.

Answer a video call

On your Cisco Unified IP Phone, answer the call as you normally do.

On your system, the local and remote video windows display. You see yourself in the local video window. If the person you are calling has a video-enabled phone, you see the person in the remote video window.



Tip Depending on your system configuration, when you start Cisco Unified Video Advantage in the middle of a call, the call will be a video call as long as the other party also has video call capabilities.


Troubleshooting Tips

If Video > Camera-on is disabled and you place a call:

If you disable the Camera-on feature, you will see the person you are calling in the remote video window when you place a call. The local video window displays the no-video icon.

If the person you are calling disables the Camera-on feature, you will see yourself in the local video window when you place a call. The remote video window displays the no-video icon.

If Video > Camera-on disabled and you answer a call:

If you disable the Camera-on feature, you will see the caller in the remote video window when you answer the call. The local video window displays the no-video icon.

If the person who is calling disables the Camera-on feature, you will see yourself in the local video window when you answer the call. The remote video window displays the no-video icon.

If video confirmation is enabled, the local window also displays the no-video icon.

Related Topics

Making Conference Calls

Transferring a Call

Forwarding a Call

Using Hold and Mute

Storing and Retrieving Parked Calls

Redirecting a Ringing Call to Your Phone

Making Conference Calls

If you want to...
Then...

Make a conference call

On your Cisco Unified IP Phone, initiate a conference call.

On your system, the local and remote video windows display.

All conference participants that use Cisco Unified Video Advantage can participate in the video call. Those participants who are not using Cisco Unified Video Advantage participate with audio only.

The video you see in the remote video window depends on how video conferencing was set up on your IP telephony network. Contact your system administrator to find out about the types of video conferencing available to you.


Related Topics

Placing and Answering a Call

Using Hold and Mute

Transferring a Call

If you want to...
Then...

Transfer a call

On your Cisco Unified IP Phone, transfer the call as you normally do.

The interaction on your system differs depending on whether you perform a blind transfer or a consult transfer.

Blind Transfer: On your system, the video windows close.

Consult Transfer: On your system, the caller with whom you are actively consulting appears in the remote video window. When the call is transferred, the video windows close.


Related Topics

Placing and Answering a Call

Forwarding a Call

Using Hold and Mute

Forwarding a Call

If you want to...
Then...

Forward a call

On your Cisco Unified IP Phone, forward a call as you normally do.

On your system, the video windows close.


Related Topics

Placing and Answering a Call

Transferring a Call

Using Hold and Mute

Using Hold and Mute

If you want to...
Then...

Put a call on hold

On your Cisco Unified IP Phone, put a call on hold as you normally do.

On your system, the video windows close.

When you are ready, resume the call on your phone as you normally do. On your system, the video windows redisplay.

Mute the audio

On your Cisco Unified IP Phone, mute the call as you normally do.

On your system in the local video window, the video is paused with a still frame if the Mute Video on Audio Mute setting is toggled on. Otherwise, the video in the local video window continues. There is no change to the video in the remote video window.

When you are ready, unmute the audio on your phone as you normally do. On your system, the video resumes, if previously paused.

Stop the video when you put your phone on mute

On your system, in the Cisco Unified Video Advantage console, select Settings > Mute Video on Audio Mute.

When you mute the audio on your Cisco Unified IP Phone, your video is automatically paused with a still frame until you unmute the audio.


Related Topics

Placing and Answering a Call

Making Conference Calls

Transferring a Call

Storing and Retrieving Parked Calls

If you want to...
Then...

Park a call

On your Cisco Unified IP Phone, park a call as you normally do.

On your system, the video windows close.

Retrieve a parked call

On your Cisco Unified IP Phone, retrieve the parked call as you normally do. If the phone displays the video icon and is connected to a video-enabled system, the local and remote video windows display on your system. Otherwise it functions like a regular phone call.


Related Topics

Placing and Answering a Call

Redirecting a Ringing Call to Your Phone

If you want to...
Then...

Answer a call that is ringing on another extension within your group

On your Cisco Unified IP Phone, use Pickup as you normally do.

On your system, the local and remote video windows display.

Answer a call that is ringing on another extension outside of your group

On your Cisco Unified IP Phone, use GPickUp as you normally do.

On your system, the local and remote video windows display.


Related Topics

Placing and Answering a Call