Table Of Contents
Release Notes for Cisco Unified Video Advantage Version 2.0(3)
Use these release notes with all versions of Cisco Unified Video Advantage 2.0 up to and including Cisco Unified Video Advantage Version 2.0(3).
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
Cisco Unified Video Advantage brings video telephony functionality to all video-enabled Cisco Unified IP Phones and to Cisco IP Communicator (release 2.0 and above). The Cisco Unified Video Advantage application software, coupled with the Cisco VT Camera, allows a personal computer (PC) connected to Cisco IP Communicator or to a Cisco Unified IP Phone to add video to phone calls without requiring any extra button-pushing or mouse-clicking.
This section details the hardware and software requirements for Cisco Unified Video Advantage.
Cisco Unified Video Advantage requires the following hardware:
•Personal Computer (PC)
•Any video-enabled Cisco Unified IP Phone
•Cisco VT Camera
The Personal Computer (PC) on which the Cisco Unified Video Advantage Software is installed must meet these specifications:
Cisco Unified IP Phones
Cisco Unified Video Advantage is supported on all video-enabled Cisco Unified IP Phones and on the Cisco IP Communicator.
For information about specific phone models and firmware releases, refer to the release notes for the phone model you are using. Release notes for the Cisco Unified IP Phones are available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html.
Cisco VT Camera
Cisco Unified Video Advantage version 2.0(3) provides full support for the Cisco VT Camera and Cisco VT Camera II. Full support includes, but is not limited to: camera driver, camera recognition and video quality issues.
Cisco Unified Video Advantage also provides limited support for the Logitech QuickCam Fusion and the Logitech QuickCam for Notebooks Pro. Limited support only includes camera recognition issues, where the camera is not properly recognized by the Cisco Unified Video Advantage application. For all other issues involving the Logitech Fusion and QuickCam for Notebooks, Cisco will provide best-effort support. Also changed from previous versions of the software, Cisco Unified Video Advantage will now recognize other third-party cameras connected to the PC. However, Cisco does not officially support any camera other than those specifically mentioned above and cannot guarantee their performance and behavior (although best effort will be made by Cisco to resolve issues on other third-party cameras). We recommend that customers do internal testing of unsupported cameras within their environments prior to deployment to ensure proper interoperability and acceptable video quality.
The camera must be installed and connected to the PC on which the Cisco Unified Video Advantage software is installed. In this document, references to the Cisco VT Camera include both the Cisco VT Camera and the Cisco VT Camera II.
For more information about Cisco Unified Video Advantage, Cisco Unified IP Phones, or Cisco Unified CallManager, see these documents.
Software Download Page
The Cisco Unified Video Advantage software can be downloaded from this site on Cisco.com:
You will need to make sure that your users install the following Microsoft Windows hotfixes. Please contact Microsoft to get these hotfixes.
•For Widows XP: KB 914642
•For Windows XP: KB 884868
•For Windows 2000: KB 832339
Upgrading to Cisco Unified Video Advantage release 2.0(1a)
Note This issue has been fixed in Cisco Unified Video Advantage release 2.0(2). The following information only applies if you installed Cisco Unified Video Advantage release 2.0(1.0) and are trying to upgrade to Cisco Unified Video Advantage release 2.0(1a).
If you have already installed Cisco Unified Video Advantage release 2.0(1.0), you must uninstall it before installing the Cisco Unified Video Advantage release 2.0(1a). If you are upgrading from any release earlier than Cisco Unified Video Advantage release 2.0(1), you do not need to uninstall first. For more information, see CSCse42042 in the "Resolved Caveats for Cisco Unified Video Advantage Release 2.0(3)" section.
New and Changed Information
The following section describes new features and changes that are pertinent to this release of Cisco Unified Video Advantage Release 2.0(3)
Using Cisco Unified Video Advantage with Cisco IP Communicator for video calls over a corporate wireless LAN may result in poor audio and video quality and is not supported. Video calls may be placed or received on a remote wireless LAN connection with a minimum broadband link of 300kbps/300kbps. For best results, we recommend that you use Cisco Unified Video Advantage over a wired Ethernet connection whenever possible.
Powered USB Hub Login Issue
If Microsoft Windows hangs while you are booting up your system, check to see whether you are using a powered USB hub into which are plugged multiple devices. If so, unplug the hub, reboot your PC, and then plug the hub back in after your PC has booted up.
Installation and Troubleshooting Guide for Cisco Unified Video Advantage Release 2.0
The functionality of the Cisco Unified Problem Reporting Tool, which is documented on page 4-13 of the Installation and Troubleshooting Guide has changed since the documentation was completed.
The Cisco Unified Problem Reporting Tool that shipped with Cisco Unified Video Advantage Release 2.0(1) gathers information needed to debug crashes or other problems with the application. By default, the Cisco Unified Problem Reporting Tool saves the problem report on the user's desktop. The user can then email the problem report to an administrator for investigation. If you prefer, you can configure an email address during the application installation, and the Cisco Unified Problem Reporting Tool will then automatically email the problem report to the email address you specified.
Resolved Caveats for Cisco Unified Video Advantage Release 2.0(3)
You can find the latest resolved caveat information for all releases up to Cisco Unified Video Advantage Release 2.0(3) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.
Tip You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release.
To access the Bug Toolkit, log on to: http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Cisco.com user ID and password
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.
Note For information about how to search for bugs, create saved searches, create bug groups, click Help in the Bug Toolkit page.
Resolved Caveats for Cisco Unified Video Advantage Release 2.0 (3)
Table 1 shows the resolved caveats for Cisco Unified Video Advantage Release 2.0(3). Unless otherwise noted, these caveats apply to all Cisco Unified Video Advantage releases up to and including release 2.0(3).
Open Caveats for Cisco Unified Video Advantage Release 2.0(3)
Table 2 describes possible unexpected behaviors by Cisco Unified Video Advantage Release 2.0(3). Unless otherwise noted, these caveats apply to all Cisco Unified Video Advantage releases up to and including release 2.0(3).
You can find the latest open caveat information for Cisco Unified Video Advantage Release 2.0(3) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs, see section Using Bug Toolkit.
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:
The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:
If you do not have a user ID or password, you can register at this URL:
You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you will find information about how to do the following:
•Report security vulnerabilities in Cisco products
•Obtain assistance with security incidents that involve Cisco products
•Register to receive security information from Cisco
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•For emergencies only — email@example.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•For nonemergencies — firstname.lastname@example.org
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:
To register as a Cisco.com user, go to this URL:
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Tip Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:
•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Internet Protocol Journal is s a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Networking products offered by Cisco, as well as customer support services, can be obtained at this URL:
•Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
•"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL:
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