Installation and Troubleshooting Guide for Cisco Unified Video Advantage Release 2.0
Providing Information to End Users
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Providing Information to End Users

Table Of Contents

Providing Information to End Users

How Users Install Cisco Unified Video Advantage

How Users Obtain Support for Cisco Unified Video Advantage

How Users Provide Troubleshooting Information

How Users Get Copies of Cisco Unified Video Advantage Manuals


Providing Information to End Users


If you are a system administrator, you are likely the primary source of information for Cisco Unified Video Advantage users in your network or company. It is important to provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about Cisco Unified Video Advantage.

Consider including the following types of information on this site:

How Users Install Cisco Unified Video Advantage

How Users Obtain Support for Cisco Unified Video Advantage

How Users Provide Troubleshooting Information

How Users Get Copies of Cisco Unified Video Advantage Manuals

How Users Install Cisco Unified Video Advantage

If users need to install Cisco Unified Video Advantage on their own PCs, then they must receive instructions from you or your network support team. Be sure to provide the following information:

for users: a copy of the Cisco Unified Video Advantage Quick Start Guide provided with the Cisco VT Camera.

for your network support team: the instructions in this guide in the "Installing Cisco Unified Video Advantage" section on page 3-7.

How Users Obtain Support for Cisco Unified Video Advantage

To successfully use some of features of Cisco Unified Video Advantage, users must receive information from you or your network support team or be able to contact you for assistance.

How Users Provide Troubleshooting Information

To assist you with troubleshooting user problems with Cisco Unified Video Advantage, users can provide you with the Cisco Unified Video Advantage Log files and the data generated from the Cisco Unified Problem Reporting Tool. Advise users on the best way to provide you with this information.

How Users Get Copies of Cisco Unified Video Advantage Manuals

You should provide end users with access to user documentation for Cisco Unified Video Advantage, Cisco IP Communicator, and the Cisco Unified IP Phones. Cisco Unified Video Advantage end-user guides provide information about setting up and using the Cisco VT Camera and the Cisco Unified Video Advantage software. Cisco Unified IP Phone user guides include detailed user instructions for key phone features.

Cisco Unified Video Advantage is supported on the Cisco IP Communicator and video-enabled Cisco Unified IP Phones. To assist users in finding the appropriate documentation on the Cisco website, we recommend that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website. A PDF version of the user guide for Cisco Unified Video Advantage and for Cisco IP Communicator are each available from the main menu of the application.

For a list of available documentation for Cisco Unified Video Advantage and Cisco IP Phones, go to this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

For a list of available documentation for Cisco Unified CallManager, go to this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

For more information about viewing or ordering documentation, see the "Obtaining Documentation" section on page ix.