Cisco UCS Management Pack User Guide, Release 2.6 for Microsoft System Center 2012, 2012 SP1 and 2012 R2 Operations Manager
Troubleshooting
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Table of Contents

Troubleshooting

Error when Adding a Cisco UCS Domain to SCOM

Error when Launching the Configuration GUI

Error Logging in Cisco UCS Management Service

Changing the Logging Levels

Troubleshooting

This chapter includes the following sections:


Tip For troubleshooting issues with SCOM, see the knowledge base articles available from Support for Microsoft System Center 2012.


Error when Adding a Cisco UCS Domain to SCOM

Problem SCOM displays the message shown in Figure 8-1 when you attempt to add a Cisco UCS domain. This error message is displayed if the required library, Cisco.UCS.MP.UI.dll, is not present on the current machine.

Figure 8-1 Error Displayed by SCOM when Adding a Cisco UCS Domain

 

Solution Add the Cisco UCS domain on a management server where you installed the Cisco UCS Management Pack. You cannot add a Cisco UCS domain on a management server that does not have the Cisco UCS Management Pack installed.

Error when Launching the Configuration GUI

Problem SCOM displays the message shown in Figure 8-2 when you attempt to launch the Configuration GUI.

Figure 8-2 Error Displayed by SCOM when Launching the Configuration GUI

 

Solution Relaunch SCOM.

Error Logging in Cisco UCS Management Service

The management Pack for release 2.6.2 supports the Cisco UCS Management Service level diagnostic error logging capability. After upgrade to Management Pack to release 2.6.2, error logging will automatically start on the existing UCSMs and the newly added added ones. For each UCSM that is being monitored by SCOM separate logs are created and stored at: %PROGRAMDATA%\\Cisco\Cisco UCSM\SCOM Management Pack\ScomUcsAgentlog.

By default the log contain the following information:

  • Windows version
  • SCOM Version
  • Management Pack Version.
  • Details about the Cisco Unified Computing System template created by the user.

This feature provides three logging level options. Depending on the information you want in your logs, you can choose one of the following options:

  • Exception: Logs exceptions that occurred during request processing.
  • Error: Logs errors and exceptions occurred during request processing.
  • Information: Logs errors, exceptions and informational messages.

NoteDefault logging level is set to Error. Default logging level is set to Error.


Changing the Logging Levels


Step 1 Open PowerShell window.

Step 2 Connect to the agent by entering the following command: $wcf = New-WebServiceProxy http://localhost:8732/ScomUcsAgent

Step 3 Get the current log by entering: execute : $wcf.GetLoggingState()

Step 4 Change the logging level by entering: (Information, Error, Exception) execute : $wcf.UpdateLoggingState("Information")