Exporting Technical Support Data
Perform this task when requested by the Cisco Technical Assistance Center (TAC). This utility creates a summary report containing configuration information, logs and diagnostic data that will help TAC in troubleshooting and resolving a technical issue.
Important |
If any firmware or BIOS updates are in progress, do not export the technical support data until those tasks are complete. |
Procedure
Command or Action | Purpose | |||
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Step 1 |
Server # scope chassis |
Enters chassis command mode. |
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Step 2 |
Server /chassis # scope tech-support |
Enters the tech-support command mode. |
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Step 3 |
Server /chassis/tech-support # set collect-from {all | cmc | peercmc | bmc1 | bmc2} |
Specifies the component for which the technical support data has to be exported. |
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Step 4 |
Server /chassis/tech-support # set remote-ip ip-address |
Specifies the IP address of the remote server on which the technical support data file should be stored. |
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Step 5 |
Server /chassis/tech-support # set remote-path path/filename |
Specifies the file name in which the support data should be stored on the remote server. When you enter this name, include the relative path for the file from the top of the server tree to the desired location.
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Step 6 |
Server /chassis/tech-support # set remote-protocol protocol |
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Step 7 |
Server /chassis/tech-support # set remote-username name |
Specifies the user name on the remote server on which the technical support data file should be stored. This field does not apply if the protocol is TFTP or HTTP. |
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Step 8 |
Server /chassis/tech-support # set remote-password password |
Specifies the password on the remote server on which the technical support data file should be stored. This field does not apply if the protocol is TFTP or HTTP. |
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Step 9 |
Server /chassis/tech-support # commit |
Commits the transaction to the system configuration. |
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Step 10 |
Server /chassis/tech-support # start |
Begins the transfer of the data file to the remote server. |
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Step 11 |
(Optional) Server /chassis/tech-support # show detail |
(Optional)
Displays the progress of the transfer of the data file to the remote server. |
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Step 12 |
(Optional) Server /chassis/tech-support # cancel |
(Optional)
Cancels the transfer of the data file to the remote server. |
Example
This example creates a technical support data file and transfers the file to a TFTP server:
Server# scope chassis
Server /chassis # scope tech-support
Server /chassis/tech-support # set collect-from all
Server /chassis/tech-support* # set remote-ip 192.0.20.41
Server /chassis/tech-support* # set remote-protocol tftp
Server /chassis/tech-support *# set remote-path /user/user1/default.tar.gz
Server /chassis/tech-support *# commit
Server /chassis/tech-support # start
Tech Support upload started.
Server /chassis/tech-support # show detail
Tech Support:
Server Address: 192.0.20.41
Path('default' for auto-naming): default.tar.gz
Protocol: tftp
Username:
Password: ******
Collect from: all
Progress(%): 100
Status: COMPLETED
Server /chassis/tech-support #
What to do next
Provide the generated report file to Cisco TAC.