Checking System Status
To access System Status options:
Step 1 Tap the More button. The secondary button bar appears.
Step 2 Tap the Status button in the secondary button bar.
Step 3 Tap through the menu to check the following:
The Call Status window describes information about your active call, as shown in Figure 3-1.
Figure 3-1 Call Status
The Jitter field has three values: Good, Marginal, and Poor. If the jitter value is Good, the jitter rate is lower than 125 ms. A value of Marginal represents jitter rates between 125 and 165 ms. A value of Poor represents jitter rates above 165 ms.
The System Information window shows network and software status for both the Cisco TelePresence Touch 12 and for the codec it is paired with, as shown in Figure 3-2.
Figure 3-2 System Information
The Peripheral Status window summarizes the peripherals that are attached to the system. Single screen systems have one column of status icons and three-screen systems have 3 columns of status icons. Microphones, Document Cameras, and VGA/DVI cables are represented by a single icon.
An icon is used to show status of a peripheral: A check mark icon means the peripheral is in a good state. An X icon is used if the peripheral has a problem or is in an error state. A dot icon is used if the status of a peripheral is unknown.
Figure 3-3 Peripheral Status
Report a Problem
The Report a Problem window (Figure 3-4) allows you to collect system logs.
Step 1 Tap once in the Select a Problem field to choose one of the following problem types from the drop-down menu:
Audio, Speakers, Microphone
Video, Displays, Cameras
Projector, LCD, Document Camera
Figure 3-4 Report a Problem
Step 2 Tap Submit to send a report about the problem to Cisco. Once the Report in Progress bar completes, a message appears on the screen indicating that the problem was sent successfully.
Calling the Live Desk
The Live Desk is a number assigned to your Cisco TelePresence endpoint that connects you to a Cisco representative who will assist you with problems that may occur during a meeting. To connect to Live Desk, press the button on the left side of the Cisco TelePresence Touch 12 console (Figure 3-5). If you are in an active call, the call will be placed on hold while the system dials the Live Desk number.
Note If Live Desk has not been assigned to your system, the following message is displayed on the main display screen: “There is no Live Desk number configured”
Contact your Cisco TelePresence System Administrator to assign Live Desk.
Figure 3-5 Cisco TelePresence Touch 12 Console - Live Desk Button
Cleaning the Cisco TelePresence Touch 12 Touch Screen
To wipe off fingerprints and smudges, use a clean, dry lint free microfiber cloth or a product such as iKlear.