M
Main Audio stream packet loss detected
Message Added to Release
1.7
Severity
Informational
Explanation
Packet loss was detected on the main audio streams.
Recommended Action
No action is required.
Main display: Adjusting to lower video resolution to match available resources
Message Added to Release
1.6
Severity
Informational
Explanation
Indicates that the lower video resolution has been downgraded to match the available resource/configuration. For example, if a 1080p endpoint calls a 720p endpoint, the bandwidth of the 1080p endpoint is downgraded to 720p. This icon/text is displayed on the 1080p endpoint's main display screen.
Recommended Action
No action is required.
Main display: Displayed mute icon
Message Added to Release
1.6
Severity
Informational
Explanation
The mute icon is displayed on the main display screen.
Recommended Action
No action is required.
Main display: Expect delayed audio due to local or remote network delay
Message Added to Release
1.6
Severity
Informational
Explanation
This icon/text message displayed on the main display screen and indicates that there is a delay in audio due to a local/remote network delay.
Recommended Action
If this problem persists or occurs frequently, work with your network administrator to check the network configuration.
Main display: Expect lower quality due to local or remote network congestion
Message Added to Release
1.6
Severity
Informational
Explanation
This icon/text message is displayed on the main display screen and indicates that the video resolution has been downgraded due to congestion on the local/remote network.
Recommended Action
If this problem persists or occurs frequently, work with your network administrator to check the network configuration.
Main display: Stop displaying mute icon
Message Added to Release
1.6
Severity
Informational
Explanation
The mute icon is removed from the main display screen.
Recommended Action
No action is required.
Main display: Unable to display mute icon
Message Added to Release
1.6
Severity
Informational
Explanation
Unable to display the mute icon on the main display screen.
Recommended Action
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Main display: Unable to stop displaying mute icon
Message Added to Release
1.6
Severity
Informational
Explanation
Unable to remove the mute icon from the main display screen.
Recommended Action
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Main Video stream packet loss detected on the {0} codec
Message Added to Release
1.7
Severity
Informational
Explanation
Provides information about the packet loss detected on the main video streams.
Recommended Action
Work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Manufacturing image: unable to start call services with Cisco Unified CM configured
Message Added to Release
1.6
Severity
Error
Explanation
With this manufacturing image, the call services could not be started with the current Cisco Unified CM configuration.
Recommended Action
Work with the appropriate administrator to determine the cause of the Cisco Unified CM configuration issue. If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Maximum number of user entries
Message Added to Release
1.6
Severity
Warning
Explanation
The maximum number of user entries has been reached.
Recommended Action
Delete some users from the access control list before adding new users.
Media adaptation - Downgrading the transmit bit rate to {0} bps
Message Added to Release
1.7
Severity
Informational
Explanation
The remote party has detected network loss and as a result, downgraded the transmit bit rate to adapt to the network condition.
Recommended Action
No action is required.
Media adaptation - Requested remote party to adjust to lower bit rate {0} bps
Message Added to Release
1.7
Severity
Informational
Explanation
Network congestion has been detected. A request was sent to the remote party to downgrade its transmit bit rate.
Recommended Action
No action is required.
Media adaptation - Requested remote party to terminate call due to poor media quality
Message Added to Release
1.7
Severity
Informational
Explanation
A bad endpoint classification request was initiated. For multipoint calls, the offending party will be switched off to keep this endpoint in the call.
Recommended Action
Work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Media component is not ready
Message Added to Release
1.6
Severity
Error
Explanation
The media component on the CTS is not ready. This problem can occur when the media component is restarted while a call is being received or made.
Recommended Action
Wait approximately 1 minute for the media component to restart before making or receiving a call. If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Media port allocation failed due to no ports available
Message Added to Release
1.5
Severity
Information not available
Explanation
The system could not allocate a port for a new call because no ports were available.
Recommended Action
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Media port range configured is [{0},{1}]
Message Added to Release
1.6
Severity
Informational
Explanation
Indicates the configured media port range.
Recommended Action
No action is required.
Media port range is [[dec],[dec]] start_port=[dec] end_port=[dec]
Message Added to Release
1.5
Severity
Information not available
Explanation
This message provides the media port range that is configured for this Cisco TelePresence System (CTS).
Recommended Action
Log into the Cisco Unified CM, and make sure that the port range that is configured for the Cisco TelePresence System is valid.
Media service restarted
Message Added to Release
1.6
Severity
Error
Explanation
The call ended because the media service was restarted.
Recommended Action
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Media service restarted on the {0} codec
Message Added to Release
1.6
Severity
Error
Explanation
The call ended because the media service restarted on the indicated codec.
Recommended Action
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Message received from Multipoint Switching: Conference cannot start due to insufficient resource
Message Added to Release
1.7
Severity
Informational
Explanation
The conference is unable to start because of insufficient resources.
Recommended Action
Work with your CTMS administrator to determine what the insufficient resources are and take the appropriate action.
Message received from Multipoint Switching: Conference is secured only
Message Added to Release
1.7
Severity
Informational
Explanation
The conference is secured only.
Recommended Action
No action is required.
Message received from Multipoint Switching: Conference locked by host
Message Added to Release
1.7
Severity
Informational
Explanation
The conference is locked by the host.
Recommended Action
No action is required.
Message received from Multipoint Switching: Conference waiting for host to join
Message Added to Release
1.7
Severity
Informational
Explanation
The conference cannot start until the hosts joins in.
Recommended Action
No action is required.
Message received from Multipoint Switching: Conference with no video
Message Added to Release
1.7
Severity
Informational
Explanation
There is no video for this conference.
Recommended Action
No action is required.
Message received from Multipoint Switching: First and only participant in the meeting
Message Added to Release
1.7
Severity
Informational
Explanation
The local CTS endpoint is the only participant in a CTMS conference that is not on hold (all other participants in the conference have put their endpoints on hold).
Recommended Action
No action is required.
Message received from Multipoint Switching: Interop connection is lost
Message Added to Release
1.7
Severity
Informational
Explanation
The interoperability connection was lost.
Recommended Action
No action is required.
Message received from Multipoint Switching: Interop connection is restored
Message Added to Release
1.7
Severity
Informational
Explanation
The interoperability connection was restored.
Recommended Action
No action is required.
Message received from Multipoint Switching: Only one party in webex meeting
Message Added to Release
1.7
Severity
Informational
Explanation
Only one party is present in the Cisco WebEx meeting.
Recommended Action
No action is required.
Message received from Multipoint Switching: Remaining participant in the meeting
Message Added to Release
1.7
Severity
Informational
Explanation
One participant remains in the meeting.
Recommended Action
No action is required.
Message received from Multipoint Switching: Schedule conference not started yet
Message Added to Release
1.7
Severity
Informational
Explanation
The scheduled meeting has not yet started.
Recommended Action
No action is required.
Message received from Multipoint Switching: Transmit video is suspended
Message Added to Release
1.7
Severity
Informational
Explanation
A participant's video transmission was suspended because of a network loss.
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Message received from Multipoint Switching: Webex connection is lost
Message Added to Release
1.7
Severity
Informational
Explanation
The Cisco WebEx connection was lost.
Recommended Action
If this condition persists, work with your CTMS administrator to check the connections and take the appropriate action.
Message received from Multipoint Switching: Webex connection is restored
Message Added to Release
1.7
Severity
Informational
Explanation
The Cisco WebEx connection was restored.
Recommended Action
No action is required.
Message received from remote endpoint: No Video
Message Added to Release
1.7
Severity
Informational
Explanation
There is no video at the remote endpoint.
Recommended Action
No action is required.
Missing SNMP configuration file
Message Added to Release
1.6
Severity
Warning
Explanation
The SNMP configuration file is missing.
Recommended Action
Add a valid SNMP configuration file.
N
Negotiated Media Configuration: LTRP: {0} GDR: {1} High Profile: {2} Cabac: {3}
Message Added to Release
1.7
Severity
Informational
Explanation
Indicates the negotiated media configuration for the call.
Recommended Action
No action is required.
Network congestion detected; conference downgraded to audio only
Message Added to Release
1.7
Severity
Informational
Explanation
The conference has been downgraded to audio only.
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Network congestion message is displayed
Message Added to Release
1.5
Severity
Information not available
Explanation
The system displayed the “Network Congestion” message on the screen. If the condition persists for 15 seconds after this message displays, the call terminates.
Recommended Action
Work with your network administrator to check the network for packet loss and latency, and resolve the problem if possible. If you require further assistance, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
New camera detected on primary codec, please run camera setup
Message Added to Release
1.6
Severity
Informational
Explanation
A new camera was detected on the primary codec.
Recommended Action
Set up the new camera. See the
Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide
for your system on Cisco.com.
New camera detected on secondary codec, please run camera setup
Message Added to Release
1.6
Severity
Informational
Explanation
A new camera was detected on the secondary codec.
Recommended Action
Set up the new camera. See the
Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide
for your system on Cisco.com.
New display detected on primary codec, please run display setup
Message Added to Release
1.6
Severity
Informational
Explanation
A new display was detected on the primary codec.
Recommended Action
Set up the new display. See the
Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide
for your system on Cisco.com.
New display detected on secondary codec, please run display setup
Message Added to Release
1.6
Severity
Informational
Explanation
A new display was detected on the secondary codec.
Recommended Action
Set up the new display. See the
Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide
for your system on Cisco.com.
No backup settings found. If necessary, please perform camera and display setup
Message Added to Release
1.6
Severity
Informational
Explanation
No backup settings were found.
Recommended Action
If not already done, perform camera and display setup. See the
Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide
for your system on Cisco.com.
No backup settings found on secondary codec. If necessary, please perform camera and display calibration
Message Added to Release
1.6
Severity
Informational
Explanation
No backup settings were found on the secondary codec.
Recommended Action
If necessary, perform camera and display calibration.
No certificates, unable to make secure calls
Message Added to Release
1.6
Severity
Error
Explanation
Cannot find the manufacturing installed certification (MIC) or locally significant certificate (LSC).
Recommended Action
Verify that the MIC and/or LSC are installed.
No CTL found
Message Added to Release
1.6
Severity
Warning
Explanation
No Certificate Trust List (CTL) file was found.
Recommended Action
No action is required.
No unsecure TFTP Servers defined
Message Added to Release
1.6
Severity
Warning
Explanation
No TFTP servers have been defined.
Recommended Action
Configure valid TFTP servers in the codec.
No valid backup settings found. If necessary, please perform camera and display setup
Message Added to Release
1.6
Severity
Informational
Explanation
No valid backup settings were found.
Recommended Action
If not already done, perform the camera and display setup. See the
Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide
for your system on Cisco.com.
Not registered to Cisco Unified CM
Message Added to Release
1.6
Severity
Informational
Explanation
The CTS is not registered to Cisco Unified CM.
Recommended Action
To register the CTS, see the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
.
P
Packet latency reached {0} ms
Message Added to Release
1.6
Severity
Warning
Explanation
Packet latency reached one of the defined thresholds.
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected on the {0} codec for 10 secs interval sampling: #pkt recvd: {1}; #pkt loss: {2}; {3}0ss
Message Added to Release
1.6
Severity
Informational
Explanation
Displays information about the packet loss detected.
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: #pkt recvd: {0}; #pkt loss: {1}; {2}0ss - first pass 10acket loss threshold
Message Added to Release
1.6
Severity
Informational
Explanation
The packet loss exceeds the warning threshold of 1 percent, but is below the error threshold of 10 percent.
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: #pkt recvd: {0}; #pkt loss: {1} {2}0ss - first pass 100acket loss threshold
Message Added to Release
1.6
Severity
Informational
Explanation
The packet loss exceeds the error threshold of 10 percent.
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: #pkt recvd: {0}; #pkt loss: {1} {2}0ss - first pass 100% threshold
Message Added to Release
1.6
Severity
Informational
Explanation
No packet have been received for the last 10 seconds.
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: {0}0ss - exceeded 1% threshold but still below 10% threshold
Message Added to Release
1.7
Severity
Informational
Explanation
Packet loss exceeds the warning threshold (1%) but is still below the error threshold (10%).
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: {0}0ss - exceeded 10% threshold
Message Added to Release
1.7
Severity
Informational
Explanation
Packet loss exceeds the error threshold (10%).
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: 1000ss - no media stream received in the last 10 seconds
Message Added to Release
1.7
Severity
Informational
Explanation
Packets have not been received for the last 10 seconds.
Recommended Action
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Performing Camera POE reset
Message Added to Release
1.8
Severity
Warning
Explanation
A Power over Ethernet (PoE) reset is in progress on the camera.
Recommended Action
Wait two minutes for the camera and the phone to recover.
Performing periodic projector initialization (projector has to be connected to ACU)
Message Added to Release
1.6
Severity
Informational
Explanation
This message generates when the projector is periodically checked.
Recommended Action
No action is required.
Phone UI version. Phone:{0}, CTS:{1}
Message Added to Release
1.6
Severity
Informational
Explanation
Shows the phone interface version information.
Recommended Action
No action is required.
Phone UI version mismatch. Phone:{0}, CTS:{1}
Message Added to Release
1.6, 1.7, 1.9
Severity
Warning
Explanation
The phone interface version does not match that of the CTS.
Recommended Action
Check the
Software
Compatibility Information for the Cisco TelePresence System
to ensure that the Cisco TelePresence System Enhanced Phone User Interface (MIDlet) version is compatible with the CTS software version.
Presentation disabled message is displayed
Message Added to Release
1.5
Severity
Information not available
Explanation
The presentation is disabled.
Recommended Action
No action is required.
Projector initialization is not performed due to call in progress.
Message Added to Release
1.6
Severity
Informational
Explanation
The projector initialization cannot be performed because a call is in progress.
Recommended Action
No action is required.
Projector state changed to on
Message Added to Release
1.5
Severity
Information not available
Explanation
The projector is on.
Recommended Action
No action is required.
Projector state changed to off
Message Added to Release
1.5
Severity
Information not available
Explanation
The projector is off.
Recommended Action
No action is required.
Projector state is off but CCA is waiting for it to be on
Message Added to Release
1.5
Severity
Information not available
Explanation
The projector is off.
Recommended Action
No action is required.
R
Reached maximum number of trap destinations
Message Added to Release
1.6
Severity
Warning
Explanation
The maximum number of SNMP trap destinations has been reached.
Recommended Action
Go through the existing trap destinations, and delete any that are not needed before adding any new ones.
Received request to reset the system
Message Added to Release
1.5
Severity
Information not available
Explanation
The calling services received a request to reset the system. Normally, this request is from the Cisco Unified CM after a configuration change.
Recommended Action
No action is required.
Received request to restart call control
Message Added to Release
1.5
Severity
Information not available
Explanation
The calling services received a request to restart. Normally, this request is from the Cisco Unified CM after a configuration change.
Recommended Action
No action is required.
Recording server rejects the playback request
Message Added to Release
1.8
Severity
Error
Explanation
The CTRS rejected the user request to play back a media file. The CTRS might not have cleared a previous playback request yet. Or a CTRS configuration might limit the number of playback requests that can occur simultaneously.
Recommended Action
Advise the user to wait and the try playback again. If the problem persists, contact the CTRS admin to troubleshoot.
Remote call disconnected
Message Added to Release
1.6
Severity
Informational
Explanation
The call is disconnected at the remote end.
Recommended Action
No action is required.
Remote call disconnected from [chars] remote_dn=[dec]
Message Added to Release
1.5
Severity
Information not available
Explanation
The remote endpoint terminated the call.
Recommended Action
No action is required.
Remote hold message is displayed
Message Added to Release
1.5
Severity
Information not available
Explanation
The remote end is on hold.
Recommended Action
No action is required.
Remote hold on [chars] remote_dn=[dec]
Message Added to Release
1.5
Severity
Information not available
Explanation
The remote end placed the call on hold.
Recommended Action
No action is required.
Remote party transmit audio only
Message Added to Release
1.7
Severity
Informational
Explanation
The remote party is transmitting audio only.
Recommended Action
No action is required.
Remote resume with [chars] remote_dn=[dec]
Message Added to Release
1.5
Severity
Information not available
Explanation
The call was resumed.
Recommended Action
No action is required.
Remote share: presentation stream negotiated to 1 FPS
Message Added to Release
1.6
Severity
Informational
Explanation
The presentation stream is remotely shared and negotiated to receive at 1 frame per second.
Recommended Action
No action is required.
Remote share: presentation stream negotiated to 5 FPS
Message Added to Release
1.6
Severity
Informational
Explanation
The presentation stream is remotely shared and negotiated to receive at 5 frames per second.
Recommended Action
No action is required.
Remote share: presentation stream negotiated to 30 FPS
Message Added to Release
1.6
Severity
Informational
Explanation
The presentation stream is remotely shared and negotiated to receive at 30 frames per second.
Recommended Action
No action is required.
Remote user hold
Message Added to Release
1.6
Severity
Informational
Explanation
The remote user has placed the call on hold.
Recommended Action
No action is required.
Remote user resumed
Message Added to Release
1.6
Severity
Informational
Explanation
The remote user has resumed the call.
Recommended Action
No action is required.
Request from phone UI to generate logs received
Message Added to Release
1.5
Severity
Information not available
Explanation
A conference participant used an in-room phone to request log files. The participant can request log collection if issues were experienced during the call.
Recommended Action
No action is required.
Restoring backup settings from secondary codec
Message Added to Release
1.6, 1.7, 1.8
Severity
Informational
Explanation
Backup settings are being restored from the secondary codec.
Recommended Action
No action is required.