Cisco Jabber Video for TelePresence 4.6 User Guide for Windows
Getting started
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Getting started

Getting started

The Jabber Video software client is usually made available to you by your organization's videoconference or IT administrator.

See PC requirements for detail on what is required for your computer to run Cisco Jabber Video for TelePresence (hereafter referred to as Jabber Video).

A web camera, a microphone, and loudspeakers or a headset must be connected to your computer for Jabber Video to work correctly. See Multimedia device requirements for more detail.

Signing in

Your sign-in process may be automated by your administrator, and you may not even notice the sign-in screen. Otherwise, the administrator will supply you with a username and password.

    Step 1   Enter your username and password in the sign-in form.

    Jabber Video will sign you in automatically from now on, unless you de-select Remember my Username, Remember my Password, and Sign in automatically

    Step 2   Click Sign in or press Enter.

    Quick setup

    This two-step dialog window pops up the first time you start Jabber Video and guides you through setting up your audio and video equipment. Step 2 provides an overview of expected outgoing video quality based on the available system resources.

    You can also access Quick Setup at any time by using the menu button.

    Audio and video selection


    The drop-down menu contains all microphones detected by Jabber Video. A common scenario is that both your camera and your PC have built-in microphones.

    To test audio in:

      Step 1   Talk into your microphone to test whether the volume is within the recommended range.
      Step 2   Make adjustments as needed using the slider.

      If no sound is detected, the device may be muted. See Troubleshooting for further advice on identifying and resolving audio issues.


      The drop-down menu contains all speakers and headphones detected by Jabber Video.

      To test audio out:

        Step 1   Click Test to play a test sound that helps you determine whether the speaker volume is right for you.
        Step 2   Adjust using the slider.

        Note that multiple controls exist for volume settings. If sound is muted, too high, or too low, you may need to check hardware volume buttons for your devices, or the system settings.

        See Troubleshooting [p.20] for advice on identifying and resolving audio issues.


        The drop-down menu contains all cameras detected by Jabber Video.

          Step 1   Click the menu to change cameras.
          Step 2   Adjust the camera or your seating position so that your face is within the markers on the live preview.

          If you do not see a live camera preview:

          • Verify that a camera is properly connected to the computer.
          • Make sure the privacy shutter is off and nothing is obstructing the camera.
          • Check whether another application is already using the camera.

          Resource check

          Jabber Video calculates the estimated video quality you will be able to send from your computer based on the available resources.

          Expected outgoing video quality

          Your outgoing video quality will be classified as one of the following:

          • Excellent—your camera, computer, and network are capable of sending HD video.
          • Medium—the video sent is likely to be of medium quality.
          • Low—the video sent is likely to be of poor quality due to limited resources and/or camera capabilities.

          Actual quality of outgoing video during calls will vary. Note that what is received by the far end also depends on their incoming bandwith capabilities and system resources.

          Detail on the factors that impact video quality and how they are tested and classified by Jabber Video is provided below.

          Camera capability

          Jabber Video detects the highest available resolution from your camera and classifies it as one of the following:

          • HD—Jabber Video supports high-definition video resolutions 720p (1280x720) or 1080p (1920x1080).
          • Medium resolution—the actual maximum resolution supported by your camera will also be provided.

          If the camera is classified as HD capable, any restrictions on sent video quality will be due to limitations of system resources or bandwidth, see below.

          System resources

          Your computer's processor and memory capabilities and available resources also affect video quality.

          Jabber Video will test your computer's resources and classify them as one of the following:

          • Excellent—system resources are capable of sending high-quality video.
          • Good—system resources are sufficient for sending good-quality video.
          • Limited—system resources are likely to limit the quality of outgoing video.

          Outgoing bandwidth

          If permitted by your administrator, Jabber Video will test the network to determine the available bandwidth and classify it as one of the following:

          • Excellent (1200 kb/s or more)
          • Good (400 kb/s or more)
          • Limited (less than 400 kb/s)

          During testing, this field will say "Estimating". If it says "Unknown", your administrator has not enabled the test, or the test server could not be reached.

          If actual bandwidth is unknown, the video quality estimate will be based on whichever bandwidth restrictions exist in local or administrator settings.

          About incoming video quality

          Although your system resources will also impact incoming video quality, the end result depends on too many external factors for Jabber Video to make reliable estimates.

          Other factors that impact incoming quality include:

          • The capabilities of the other cameras/videoconference endpoints in the call.
          • The bandwidth available to the other party/parties.

          Showing the video window

          After you have signed in, Jabber Video displays its control window.

          If you want to open your video window before a call to check your camera angle or your hair, click the Show video button on the upper right corner of your Jabber Video control window.

          During a call, clicking the Show video button will bring your video window to the front.

          Making a call

            Step 1   In the search field, start typing the name of the person or endpoint you want to call.
            Step 2   Select the desired entry from the search results using the mouse or arrow keys.
            Step 3   Either:
            • Click
            • Double-click the name
            • Press Enter

            The video window will now appear on screen.

            There are three more ways to initiate a new call:

            1. Click Favorites and select a name from your list. (See Managing your favorites)
            2. Click History and select a name from that list (See Using the call history)
            3. Enter a video address (SIP URI) for a person or an endpoint directly.


            To see your own video address, click on your name near the top of the Jabber Video control window.

            Receiving a call

            When someone calls you on Jabber Video, this dialog will appear:

            Answer or reject the call by clicking the relevant button, or close the dialog using the X to ignore the call without this being visible to the caller.