Customize TV Application
The TV App Customize page enables you to configure the features that patients and visitors see in Patient View, which is the TV application of Cisco Patient Connect, and care staff see in Care Team View. The Customize page of Admin View allows you to turn these features on or off depending on the hospital’s needs and preferences.
The sections in this topic include the following:
Customize Patient View TV Application
Patient View has dozens of available features. As the administrator, you can control what is shown on the patients’ screens.
You can configure three types of Patient View screens (see table below).
Table 14-1 Customize Types
|
|
|
|
|
A room with hospital beds occupied by inpatients |
Inpatients |
All |
|
A room with empty hospital beds |
Visitors (i.e. patients’ families) |
TV Phone Media |
|
Areas for outpatients and their families |
Outpatients and visitors |
TV |
App Customization Status
The App Customization Status table lists the most common set of features expected to be enabled when The Progress Tracking by Room is enabled over CPC-Base deployment.
Note This is the default settings done on the CPC solution. You can enable or disable the App Status based on your requirements.
Table 14-2 App Customization Status
|
|
|
FAQ |
Frequently Asked Questions |
Enabled |
Voice Collaboration |
Collaboration by Voice Teleconference |
Disabled |
Staff Assignment |
Staff Assignment Integration |
Disabled |
Medication |
View Prescribed Medicines |
Disabled |
Required Videos |
Required Videos assigned for Patient |
Enabled |
Suggested Videos |
Suggested Videos assigned for Patient |
Enabled |
Educational Videos |
Educational Videos |
Enabled |
Relaxation Videos |
Relaxation Videos |
Enabled |
PHONE |
Phone Call |
Enabled |
Speeddial |
Speeddials on Phone |
Enabled |
Allow Phone Ringer Configuration |
Allow Phone Ringer Configuration |
Enabled |
Age Based Themes |
Different Theme based on Age |
Disabled |
Phone Auto Answer |
Ability to set Phone on Auto Answer |
Enabled |
Goal of the Day |
Assign Goal(s) to Patient |
Enabled |
Feedback |
Survey Feedback |
Enabled |
Food Menu |
View Meals |
Disabled |
Schedule |
Ability to view appointments |
Disabled |
Progress |
Progress on Assigned Activities |
Enabled |
Movies on Demand |
Movies on Demand |
Disabled |
Requests |
Patient Requests |
Disabled |
Questions |
Patient Questions |
Disabled |
Patient Visitors |
Visitor History |
Disabled |
PATIENT_PRESENCE |
Patient Presence |
Disabled |
Care Team |
Entire Care team |
Disabled |
Video Apps |
Video as App |
Enabled |
Can Nurse Remove Patient from Patient Connect? |
Nurse can manually remove patient from Patient Connect |
Disabled |
Patient Tracking Statistics |
Patient Tracking Statistics |
Disabled |
Can Patient Order Food? |
Whether patient can order food or not |
Disabled |
Nurse ME tab |
Nurse ME tab |
Disabled |
Estimated Discharge data Availability |
This data is sent by EMR |
Disabled |
Auto Assign Videos by Diagnosis Codes |
Auto Assign Videos by Diagnosis Codes |
Disabled |
Patient Profile |
Patient Information and Assignment details |
Disabled |
Patient Tracking |
Ability to track a patient |
Disabled |
Live_tv |
Live TV |
Enabled |
Patient Privacy Check |
Patient Privacy check on some Screens |
Enabled |
Patient Notifications Center |
Notification Center on Patient TV |
Enabled |
Trends |
Show Usage Trends reported by Analytics Platform |
Enabled |
Customize Care Team View Application
As the administrator, you can control the following on the Care Team View screens:
- Entire Care Team
- Ability for a nurse to remove a patient from Cisco Patient Connect
- Whether the ME tab is displayed
- Whether the Whiteboard tab is displayed
Enable or Disable Features
If you want to hide one or more features on either Patient View or Care Team View, follow these steps:
Step 1 Choose the room type such as, Patient Room, Waiting Room, or Guest Room from the drop down menu in the upper right corner of the TV App Customization pane.
Note Select Patient Room when customizing the Care Team View.
Step 2 Select a feature and click either the green or white button in the App Status column to disable the feature (that is turn the feature OFF). When the white button to the right turns red, the feature is disabled.
To turn that feature back ON, click either button again. When the left button turns green, the feature is enabled.
The App Customization Status table lists the most common set of features expected to be enabled when The Progress Tracking by Room is enabled over CPC-Base deployment.
Step 3 For the Patient Room type, you can enable or disable privacy status for a feature. Select a feature and click either the green or white button in the Privacy Mode column to disable privacy status of the feature. When the white button to the right turns red, the privacy status of the feature is disabled.
To turn that privacy status back ON, click either button again. When the left button turns green, the privacy status of the feature is enabled.
Privacy status helps you to set whether an enabled TV app can be accessed only by the patients with their PIN provided by the hospital. For example, App Status and Privacy Mode are ON for the Required Videos app, the patients can access the app only with the PIN provided by the hospital. If the Privacy Mode is OFF and App Status is ON for the Required Videos app, any patient can access the app without using PIN.
Step 4 When you are finished with the configuration, click the Save button at the bottom of the screen to save your changes.
Repeat the above steps for each type of room.
Managing Video Applications
The Video App page enables you to add, edit, and remove video applications that will be displayed for Home and My Visit pages of Patient View.
The sections in this topic include the following:
Adding a Video App
You need to have the video app available in your apache server before you add the same in the CPC solution.
To add a video app, follow these steps:
Step 1 Click the Video App tab in the System Configuration menu.
The Video App page appears.
Step 2 Choose the screen type where you need to add the video app from the Screen drop-down list on top right of the table.
The following two types of screen are available for your selection.
Table 14-3 Screen Types for Video Apps
|
|
|
|
The video app will be displayed in the guest rooms and waiting rooms. |
Visitors and outpatients. |
|
The video app will be displayed in the patient rooms. |
Inpatients |
Step 3 Click the Add New Video App button on the screen.
A blank row gets added in the table.
Step 4 Enter the following details in the row:
- Title: Enter the title for the video app.
- Image: Click the newly added row in the Image column to choose an image for the video app from the CPC CMS.
- Category: Choose the category for the video app from the category drop down list in the row. Education, Relaxation, Francisco, and Movies on Demand options are available for the category selection.
- Common Key: Click the Select a Video label and enter three or more characters of the video that you ant to choose from the configured Apache server. All the video apps matching with the entered characters available in the server will be listed for your selection.
Step 5 Click the Save icon in the Action column to save the newly added video app.
Note Repeat the above steps to add more video apps.
Changing a Video App Title and Image
You can change only title and image of a Video app as follows:
Step 1 Click the Video App tab in the System Configuration menu.
The Video App page appears.
Step 2 Click the Edit icon in the Action column of a video app in the table.
The Title field for the video app gets enabled.
Step 3 Change the title for the video app.
Step 4 Click the Image column to choose an image for the video app from the CPC CMS.
Step 5 Click the Save icon in the Action column to save the newly added video app.
Note Repeat the above steps to change more video apps.
Deleting a Video App
You can delete unwanted video apps as follows:
Step 1 Click the Video App tab in the System Configuration menu.
The Video App page appears.
Step 2 Click the Delete icon in the Action column of a video app in the table.
A confirmation message appears for you to confirm the deletion.
Third Party Application Integration
Using the System Properties page you can configure the following third party applications with the Patient Connect application:
Weather
The Patient Connect application integrates with Yahoo! to obtain weather data to be shown in the TV App header.
You can configure the weather feature integration using the following system properties:
Table 14-5 System Properties for Weather Feature Configuration
|
|
|
weather.woeid |
WOEID of the deployment location. |
20125490063 |
weather.temperature.unit |
Temperature unit (c or f) |
f |
Note A WOEID (Where On Earth IDentifier) is a unique 32-bit reference identifier, originally defined by GeoPlanet and now assigned by Yahoo!.
Workflow
The workflow feature enables you to configure the set of relationships between the activities of Cisco Patient Connect work for patient events. Workflow contains parameters for notifications, reminders, escalations, videos, and feedback surveys. You can configure frequency and duration parameters to manage notification and escalation information and direct it to the correct department.
This topic contains the following sections:
Workflow Types
The following table contains the default types of workflows available when you install the CPC solution:
Table 14-6 Workflow Types
|
|
Patient Admit |
After patients are admitted to the hospital, this workflow notifies patients if they are required to watch particular videos (e.g. a hospital orientation video, a video on HIPPA, etc.) and then provide feedback on those videos. |
Staff Assigned Videos |
This workflow sets reminders and notifications parameters when videos have not been watched as well as escalation parameters for when video feedback is not received. |
Patient Goal |
This workflow reminds patients that they need to complete the goal that the care staff assigned them. Otherwise, an escalation will be sent to the appropriate staff member. |
Patient Question |
This workflow enables patients to receive response in a timely manner when they submit Messages to the care staff. |
Staff Assigned Surveys |
This workflow sets escalation parameters for when patient surveys are not completed. |
Patient Request |
This workflow is created for tasks associated with common patient requests such as “clean my room”, “turn up the heat”, and “bring me an extra pillow”. |
Diagnosis Based Generic |
For patients who do not have a condition that is associated with a diagnosis code, they will be directed to watch videos about general health that are chosen in this workflow. |
Disease Specific |
Workflows specific to certain conditions created to require all patients with that diagnosis to watch videos about their condition. These workflows are associated with diagnosis codes. For example, a workflow for diabetes has been created specifically for patients diagnosed with diabetes to require them to watch videos about diet guidelines, monitoring glucose levels, and injecting insulin. |
Pending Discharge |
This workflow enables you to plan predischarge process of a patient. You can configure a group of participants such as, nurse, define prefix for the group, and notify the same to the group using this workflow. You can also assign discharge checklist survey using this workflow. |
Settings for Workflow Email IDs
By default, the following email addresses are configured for workflows:
1. Escalation email ID: This email address will receive all escalations. Typically the lead nurse on duty will be selected to receive escalations.
2. Staff notifications email ID: This email address will receive all notifications. Typically the care staff on duty will be selected to receive notifications.
3. Notification sender’s email ID: This email address will be used as the sender when a notification is sent to the escalation email address. Typically the Cisco Patient Connect administrator’s email address is used or an alias for the application is used such as “CiscoPatientConnect@ourhospital.com”.
Settings for Workflow Email Subject and Text
The Settings for all workflows also contain the subject and content text of the escalation emails. The default text can be used or the you can modify it if desired.
Table 14-7 Escalation Email Types
|
|
Unattended patient email |
The subject and text in this section will be sent to the escalation email ID when a patient task has been escalated. |
Unwatched video email |
The subject and text in this section will be sent to the escalation email ID when a patient has not watched an assigned video. |
Missing feedback email |
The subject and text in this section will be sent to the escalation email ID when a patient has not provided feedback about a video that was watched. |
Negative feedback email |
The subject and text in this section will be sent to the escalation email ID when a patient has provided negative feedback about a video that was watched. |
Survey not completed email |
The subject and text in this section will be sent to the escalation email ID if a patient has not completed an assigned survey. |
Task not completed email |
The subject and text in this section will be sent to the escalation email ID if a patient has not completed an assigned task. |
Configuring Notification and Escalation
The notification and escalation of a workflow has already been configured with the default values, which will be available when you install the CPC solution. These default values of the numbers of minutes that can pass before the care staff is notified and escalation occurs can be changed.
Follow these steps to change the default values of the notification and escalation of a workflow:
Step 1 Click System Properties in the System Configuration menu in the left pane.
Step 2 On the System Properties page, search for Workflow or click the Workflow tab on the left side of the System Properties table to filter all the system properties pertaining to the workflow.
The default workflow system properties for notification and escalation are as follows:
Table 14-8 Workflow System Properties for Notification and Escalation
|
|
|
workflow.defaultGoalAssignment.notifyAfter |
The notification that will be sent after the default goal assignment duration. |
90 |
workflow.defaultGoalAssignment.ifNotCompletedEscalateNurseAfter |
The escalation notification that will be sent to the nurse if the default assignment is not completed after the specified duration. |
180 |
workflow.defaultGoalAssignment.escalateAfter |
The escalation notification that will be sent after the default goal assignment duration. |
120 |
workflow.defaultGoalAssignment.remindAfter |
The reminder mail that will be sent after the default goal assignment duration. |
60 |
workflow.defaultGoalAssignment.ifNotCompletedNotifyNurseAfter |
The notification that will be sent to the nurse if the default assignment is not completed after the specified duration. |
120 |
workflow.globalConfig.headNurseEscalationEmail |
The escalation email ID configuration property for head nurse. In case if there is any escalation from the patient the mail will be sent to this ID configured here. |
pme.head.nurse@gmail.com |
workflow.globalConfig.notificationSentFromEmail |
The notification sent from email ID configuration property. The notification will be sent to the recipient from this email ID. |
pme.superuser@gmail.com |
workflow.globalConfig.escalationSubject |
The subject that will be displayed in the escalation mail. |
{escalationFor} ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.defaultEscalationContent |
The default content that will be displayed in the escalation mail. |
A patient task has been escalated |
workflow.globalConfig.escalationForNurseTaskSubject |
The task subject that will be displayed for the nurse in the escalation mail. |
NURSE {escalationFor} ESCALATION ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.defaultNurseEscalationContent |
The default content that will be displayed for the nurse in the escalation mail. |
A nurse task has been escalated |
workflow.globalConfig.videoNotWatchSubject |
The subject that will be displayed in the video not watch mail. |
VIDEO NOTIFICATION ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.videoNotWatchContent |
The content that will be displayed in the video not watch mail. |
VIDEO :{videoDescription} |
workflow.globalConfig.playNowAcceptanceSubject |
The play now acceptance subject that will be displayed. |
PLAY NOW {patientAcceptanceOfPlay} ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.playNowAcceptanceContent |
The play now acceptance content that will be displayed. |
PLAY NOW VIDEO : {commonKey} |
workflow.globalConfig.videoCompletedSubject |
The subject that will be displayed in the video completed mail. |
VIDEO COMPLETED ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.videoCompletedContent |
The content that will be displayed in the video completed mail. |
VIDEO COMPLETED VIDEO : {commonKey} |
workflow.globalConfig.feedbackMissingSubject |
The subject that will be displayed in the feedback missing mail. |
{feedbackFor} FEEDBACK NOTIFICATION ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.feedbackMissingContent |
The content that will be displayed in the feedback missing mail. |
{feedbackFor} : {feedbackDescription} |
workflow.globalConfig.feedbackNegativeNotificationSubject |
The subject that will be displayed in the feedback negative notification mail. |
NOTIFCATION FOR {feedbackFor} NEGATIVE FEEDBACK ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.feedbackNegativeSubject |
The subject that will be displayed in the negative feedback mail. |
{feedbackFor} NEGATIVE FEEDBACK ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.feedbackNegativeContent |
The content that will be displayed in the negative feedback mail. |
{feedbackFor} : {feedbackDescription} |
workflow.globalConfig.surveyNotCompletedSubject |
The subject that will be displayed in the survey not completed mail. |
SURVEY NOTIFICATION ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.surveyNotCompletedContent |
The content that will be displayed in the survey not completed mail. |
SURVEY :{surveyDescription} |
workflow.globalConfig.surveyNegativeAnswerNotificationSubject |
The subject that will be displayed in the survey negative answer notification mail. |
NOTIFICATION FOR SURVEY NEGATIVE ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.surveyNegativeAnswerSubject |
The subject that will be displayed in the survey negative feedback mail. |
SURVEY NEGATIVE ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.surveyNegativeAnswerContent |
The content that will be displayed in the survey negative answer mail. |
SURVEY : {surveyDescription} |
workflow.globalConfig.goalNotCompletedSubject |
The subject that will be displayed in the goal not completed mail. |
GOAL NOTIFICATION ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.goalNotCompletedContent |
The content that will be displayed in the goal not completed mail. |
GOAL : {goalDescription} |
workflow.globalConfig.goalNotUnderstoodNotificationSubject |
The subject that will be displayed in the goal not understood notification mail. |
NOTIFICATION FOR GOAL HELP ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.goalNotUnderstoodSubject |
The subject that will be displayed in the goal not understood mail. |
GOAL HELP ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.goalNotUnderstoodContent |
The content that will be displayed in the goal not understood mail. |
GOAL : {goalDescription} |
workflow.globalConfig.messageNotCompletedSubject |
The subject that will be displayed in the message not completed mail. |
MESSAGE NOTIFICATION ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.messageNotCompletedContent |
The content that will be displayed in the message not completed mail. |
MESSAGE :{messageDescription} |
workflow.globalConfig.messageAssignedSubject |
The subject that will be displayed in the message assigned mail. |
MESSAGE ASSIGNED ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.messageAssignedContent |
The content that will be displayed in the message assigned mail. |
MESSAGE : {messageDescription} |
workflow.globalConfig.taskAssignedSubject |
The subject that will be displayed in the task assigned mail. |
REQUEST ASSIGNED ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.taskAssignedContent |
The content that will be displayed in the task assigned mail. |
REQUEST : {requestDescription} |
workflow.globalConfig.taskNotCompletedSubject |
The subject that will be displayed in the task not completed mail. |
REQUEST NOTIFICATION ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.taskNotCompletedContent |
The content that will be displayed in the task not completed mail. |
REQUEST : {requestDescription} |
workflow.globalConfig.dischargeSurvey.negativeAnswerDetails |
The negative answer details for the discharge survey. |
option7,option14 |
workflow.globalConfig.painscoreSurvey.negativeAnswerDetails |
The negative answer details for the painscore survey. |
painscoreOption11,painscoreOption10,painscoreOption9,painscoreOption8,painscoreOption7,painscoreOption6,painscoreOption5,painscoreOption4 |
workflow.globalConfig.standardSurvey.negativeAnswerDetails |
The negative answer details for the standard survey. |
option1,option2 |
workflow.globalConfig.staffNotificationMail |
The staff notification mail ID. |
Email ID |
Step 3 Click the Edit icon available next to the system property to change the value.
Step 4 Click the Save icon after changing the property value.
Creating a new Workflow
To create a workflow, you need to be a workflow designer or workflow developer having knowledge of Java and Javascript. The workflow needs to be created in Eclipse plug-in environment using the Alfresco Activit tool.
Follow these steps to create a workflow:
Step 1 Define the workflow in the Ecliplse plug-in environment using the Alfresco Activiti tool.
Step 2 Do the event mapping using the seed data in Registry configuration.
Step 3 Defining the system properties that required for the execution of the workflow in the workflow system properties page.
Step 4 Check the workflow execution to ensure that it functions properly.
Step 5 Provide the workflow to Cisco team to embed it in the resources directory for production.
Note The CPC solution supports the Alfresco Activiti tool to create or update the workflow. Refer the Alfresco Activiti tool documentation for more details about this tool.
Configuring Videos to Watch
The workflow for videos to watch has already been configured with the default values, which will be available when you install the CPC solution. This workflow enables the administrators to assign videos to patients. Reminders, feedback, and escalations for those videos also have been configured by default.
To change the default value of the assigned videos or to configure reminders, feedback, and escalations for those videos, follow these steps:
Step 1 Click System Properties in the System Configuration menu in the left pane.
Step 2 On the System Properties page, search for Workflow or click the Workflow tab on the left side of the System Properties table to filter all the system properties pertaining to the workflow.
The default workflow system properties for videos to watch are as follows:
Table 14-9 Workflow System Properties for Videos to Watch
|
|
|
workflow.defaultVideoAssignment.handleNegativeFeedback |
Whether the default video assignment handles negative feedback. |
true |
workflow.defaultVideoAssignment.recommend |
Whether the default video assignment is recommended. |
true |
workflow.defaultVideoAssignment.ifNotWatchedNotifyNurseAfter |
The notification that will be sent to the nurse if the default video assignment is not watched within the specified duration. |
60 |
workflow.defaultVideoAssignment.ifNotWatchedEscalateNurseAfter |
The escalation notification that will be sent if the default video assignment is not watched within the grace period. |
90 |
workflow.defaultVideoAssignment.notifyMissingFeedbackToNurseAfter |
The notification that will be sent to the nurse if the feedback is missing on the default video assignment within the specified duration. |
60 |
workflow.defaultVideoAssignment.escalateMissingFeedbackToNurseAfter |
The escalation notification that will be sent to the nurse if the feedback is missing on the default video assignment within the grace period. |
120 |
workflow.defaultVideoAssignment.remindAfter |
A reminder will be sent after the specified duration if the default video assignment is not watched. |
30 |
workflow.defaultVideoAssignment.needFeedback |
Whether a mail should be sent to seek feedback on the default video assignment. |
true |
Step 3 Click the Edit icon available next to the system property to change the value.
Step 4 Click the Save icon after changing the property value.
Configuring Goal
The workflow for goal contains the number of minutes that patients are given to complete the goal before a reminder is sent to Patient View. The care staff will also be notified that whether the patient has completed the goal or assistance was needed.
To change the default value of the workflow configuration of goal, follow these steps:
Step 1 Click System Properties in the System Configuration menu in the left pane.
Step 2 On the System Properties page, search for Workflow or click the Workflow tab on the left side of the System Properties table to filter all the system properties pertaining to the workflow.
The default workflow system properties for goal are as follows:
Table 14-10 Workflow System Properties for Goal Settings
|
|
|
workflow.defaultGoalAssignment.notifyAfter |
Notification will be sent after the default assignment duration. |
90 |
workflow.defaultGoalAssignment.ifNotCompletedEscalateNurseAfter |
Escalation notification will be sent to the nurse after the default assignment not completed duration. |
180 |
workflow.defaultGoalAssignment.escalateAfter |
Escalation notification will be sent after the default goal assignment duration. |
120 |
workflow.defaultGoalAssignment.remindAfter |
A reminder will be sent after the default assignment duration. |
60 |
workflow.globalConfig.goalNotCompletedSubject |
The subject that will be displayed in the goal not completed mail. |
GOAL NOTIFICATION ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.goalNotCompletedContent |
The content that will be displayed in the goal not completed mail. |
GOAL : {goalDescription} |
workflow.globalConfig.goalNotUnderstoodNotificationSubject |
The subject that will be displayed in the goal not understood notification mail. |
NOTIFICATION FOR GOAL HELP ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.goalNotUnderstoodSubject |
The subject that will be displayed in the goal not understood mail. |
GOAL HELP ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.goalNotUnderstoodContent |
The content that will be displayed in the goal not understood mail. |
GOAL : {goalDescription} |
workflow.defaultGoalAssignment.ifNotCompletedNotifyNurseAfter |
The notification mail that will be sent to the nurse if the default goal assignment not completed within the duration. |
120 |
Step 3 Click the Edit icon available next to the system property to change the value.
Step 4 Click the Save icon after changing the property value.
Configuring Survey
When surveys are assigned to patients by care staff, the patient can be reminded to fill them out and escalations can be sent if the patients fail to submit them within a specified time.
To change the default survey configuration, follow these steps:
Step 1 Click System Properties in the System Configuration menu in the left pane.
Step 2 On the System Properties page, search for Workflow or click the Workflow tab on the left side of the System Properties table to filter all the system properties pertaining to the workflow.
The default workflow system properties for survey are as follows:
Table 14-11 Workflow System Properties for Surveys
|
|
|
workflow.defaultSurveyAssignment.type |
The default survey assignment type. |
onetime |
workflow.defaultSurveyAssignment.availableAfter |
The default survey assignment availability. |
0 |
workflow.defaultSurveyAssignment.recurAfter |
The default survey assignment recurrence. |
3600 |
workflow.defaultSurveyAssignment.recurLimit |
The default survey assignment recurrence limit. |
3 |
workflow.defaultSurveyAssignment.remindAfter |
The default survey assignment reminder. |
30 |
workflow.defaultSurveyAssignment.ifNotCompletedNotifyNurseAfter |
The notification that will be sent to the nurse if the default survey assignment is not completed within its duration. |
60 |
workflow.defaultSurveyAssignment.ifNotCompletedEscalateNurseAfter |
The escalation mail that will be sent to the nurse if the default survey assignment is not completed within its duration. |
90 |
workflow.defaultSurveyAssignment.notifyAfter |
The notification that will be sent after the default survey assignment duration. |
60 |
workflow.defaultSurveyAssignment.escalateAfter |
The escalation that will be sent after the default survey assignment duration. |
90 |
workflow.globalConfig.surveyNotCompletedSubject |
The subject that will be displayed in the survey not completed mail. |
SURVEY NOTIFICATION ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.surveyNotCompletedContent |
The content that will be displayed in the survey not completed mail. |
SURVEY :{surveyDescription} |
workflow.globalConfig.surveyNegativeAnswerNotificationSubject |
The subject that will be displayed in the survey negative answer notification mail. |
NOTIFICATION FOR SURVEY NEGATIVE ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.surveyNegativeAnswerSubject |
The subject that will be displayed in the survey negative answer mail. |
SURVEY NEGATIVE ROOM : {roomId} BED : {bedId} |
workflow.globalConfig.surveyNegativeAnswerContent |
The content that will be displayed in the survey negative answer mail. |
SURVEY : {surveyDescription} |
workflow.globalConfig.dischargeSurvey.negativeAnswerDetails |
The negative answer details for the discharge survey. |
option7,option14 |
workflow.globalConfig.painscoreSurvey.negativeAnswerDetails |
The negative answer details for the painscore survey. |
painscoreOption11,painscoreOption10,painscoreOption9,painscoreOption8,painscoreOption7,painscoreOption6,painscoreOption5,painscoreOption4 |
workflow.globalConfig.standardSurvey.negativeAnswerDetails |
The negative answer details for the standard survey. |
option1,option2 |
Step 3 Click the Edit icon available next to the system property to change the value.
Step 4 Click the Save icon after changing the property value.
Configuring Task
Workflow for the task enables you to configure reminders and assignment emails of patient requests. It also enables you to configure the number of minutes that patients have to provide feedback on how a patient request was handled. Additionally, it is also configured whether or not negative feedback about the patient request is escalated.
To change the default task configuration, follow these steps:
Step 1 Click System Properties in the System Configuration menu in the left pane.
Step 2 On the System Properties page, search for Workflow or click the Workflow tab on the left side of the System Properties table to filter all the system properties pertaining to the workflow.
The default workflow system properties for task are as follows:
Table 14-12 Workflow System Properties for Tasks
|
|
|
workflow.defaultRequestAssignment.needResponse |
Whether the default request assignment needed response. |
true |
workflow.defaultRequestAssignment.needFeedback |
Whether the default request assignment needed feedback. |
true |
workflow.defaultRequestAssignment.handleNegativeFeedback |
Whether the default request assignment handles negative feedback. |
true |
workflow.defaultRequestAssignment.notifyBy |
The medium through which the default request assignment needs to be notified. |
email |
workflow.defaultRequestAssignment.notifyAfter |
The default request assignment will be notified after the specified period. |
30 |
workflow.defaultRequestAssignment.notifyMissingFeedbackToNurseAfter |
Missing feedback for the default request assignment will be notified to the nurse after the specified period. |
60 |
workflow.defaultRequestAssignment.remindAfter |
A reminder will be sent for the default request assignment after the specified period. |
60 |
workflow.defaultRequestAssignment.escalateAfter |
The default request assignment will be escalated after the specified period. |
120 |
workflow.defaultRequestAssignment.escalateMissingFeedbackToNurseAfter |
Missing feedback for the default request assignment will be escalated to the nurse after the specified period. |
120 |
Step 3 Click the Edit icon available next to the system property to change the value.
Step 4 Click the Save icon after changing the property value.
Configuring Predischarge Process of a Patient
Workflow for the predischarge event enables you to plan predischarge process of a patient. You can configure a group of participants such as, nurse, define prefix for the group, and notify the same to the group using this workflow.
To change the default predischarge process configuration, follow these steps:
Step 1 Click System Properties in the System Configuration menu in the left pane.
Step 2 On the System Properties page, search for Workflow or click the Workflow tab on the left side of the System Properties table to filter all the system properties pertaining to the workflow.
The default workflow system properties for the predischarge process are as follows:
Table 14-13 Workflow System Properties for Predischarge
|
|
|
workflow.patientPreDischarge.groupPrefix |
A group prefix can be defined for the patient predischarge workflow. |
cpc.discharge |
workflow.patientPreDischarge.notify |
Whether notification to be sent for patient predischarge. |
true |
workflow.patientPreDischarge.participants |
Participants such as, attending nurse, can be defined for patient predischarge. |
${ATTENDING_NURSE}:SIMPLE_USER,nurse2:SIMPLE_USER |
workflow.patientPreDischarge.dialOut |
Whether the patient predischarge dial out needs to be enabled. |
true |
Step 3 Click the Edit icon available next to the system property to change the value.
Step 4 Click the Save icon after changing the property value.
EMR
You can configure the EMR application integration using the following system properties:
Table 14-14 System Properties for EMR integration
|
|
|
hl7.patient.schedule.ts.format |
HL7 patient schedule ts format. |
yyyyMMddHHmm |
default.timezone.name (This is the timezone where the hospital is located, which implicitly applies to timestamps sent by the EMR.) |
Default timezone nime. For example, Asia/Kolkata. |
America/Chicago |
hl7.handler.msg.size.limit |
HL7 handler msg size limit. |
0 |
hl7.handler.msgs.per.second.limit |
hl7 handler msgs per second limit |
0 |
Name Display Configuration Properties
The name display patterns contain one or more keyword strings from a job title. If a pattern is found as a substring of the EMR staff member job title (reported in a ROL segment), that staff member is classified accordingly (as doctor or nurse role). If there are no matches, that staff member is classified as "Other". The role classification then determines which name display format is applied.
Name display is affected by several system properties as follows:
Table 14-15 System Properties for Name Display Settings
|
|
|
hl7.staff.role.pattern.doctor |
Pattern (as CSV file) in staff roles to be classified as doctor. |
consulting physician,attending |
hl7.staff.role.pattern.nurse |
Pattern (as CSV file) in staff roles to be classified as nurse. |
registered nurse,practitioner,1st call provider,2nd call provider |
patient.name.default.display.format |
The default display format of the patient name. |
FIRST_NAME_ONLY |
Patterns for job titles are displayed from Active Directory. These patterns can be configured using the following system properties:
Table 14-16 System Properties for Job Title Pattern Settings
|
|
|
directory.staff.role.pattern.doctor |
Patterns (as CSV) in directory job titles to be classified as doctor. |
staff physician,staff adult physician,poi-physician,poi-volunteer physican,poi-uced physican |
directory.staff.role.pattern.nurse |
Patterns (as CSV) in directory job titles to be classified as nurse. |
registered nurse,reg nurse,nurse home visitor,nurse anesthetist,nurse midwife,vocational nurse,nurse practitioner,continence nurse |
Note The system is limited by available data from external systems. For example, if you select to display the first and last names and degree (Example, M.D.), the degree may be missing for some individuals if it is not listed in the EMR or AD.
staff.profile.*.source properties determine which system provides staff information to be shown in the TVApp header and footer, Care Team Visits, My Care Team, and notifications. Some properties allow multiple values separated by comma; the first source providing a non-blank value will be used.
You can configure the staff profile using the following system properties:
Table 14-17 System Properties for Staff Profile Configuration
|
|
|
staff.profile.titlePrefix.source |
Staff profile title prefix source. |
EMR |
staff.profile.name.source |
Staff profile name source. |
DIRECTORY,EMR |
staff.profile.nameSuffix.source |
Staff profile name suffix source. |
EMR |
staff.profile.credentialSuffix.source |
Staff profile credential suffix source. |
EMR |
staff.profile.jobTitle.source |
Staff profile job title source. |
DIRECTORY,PHOTO_MAP |
staff.profile.teamName.source |
Staff profile team name source. |
STAFF_ASSIGN |
staff.profile.photoUrl.source |
Staff profile photo URL source. |
DIRECTORY,PHOTO_MAP |
staff.profile.biography.source |
Staff profile biographical data source. |
PHOTO_MAP |
Drug Education
This feature depends on the EMR sending prescription information (RDE messages) to CPC. Extended educational information is available from Lexicomp if the hospital subscribes to their service.
You can configure the Drug Education feature using the following properties:
Table 14-18 System Properties for Drug Education Configuration
|
|
|
drug.education.locale.default |
Drug education locale default. |
en_US |
drug.education.default.list.sections |
Drug education default list sections. |
USED_FOR,TELL_DR_BEFORE_TAKING,BEST_WAY_TO_TAKE |
drugeduc.maxCacheEntries |
Number of drug entries to cache. |
30 |
drugeduc.cacheValidityMins |
How minutes cached data is considered to remain valid. |
1440 |
lexicomp.baseUrl |
Base URL to access Lexicomp. |
https://webservices.lexi.com/rest/ref/databases/ |
lexicomp.username |
Username to access Lexicomp subscription. |
UserForSubscribedCustomer |
lexicomp.password |
Password to access Lexicomp subscription. |
PwForSUbscribedCustomer |
lexicomp.connectionTimeout |
msec timeout for socket connect. |
6000 |
lexicomp.readTimeout |
msec timeout for socket read. |
6000 |
lexicomp.assumeAdult |
Should patient be considered adult if no DOB available? |
y |
lexicomp.ageThresholdForAdult |
Minimum age for patient to view adult version. |
15 |
lexicomp.sectionsToFetch |
Determines which educ document sections are fetched from the vendor. |
DRUG_NAME,NOTE,US_BRAND_NAMES,CANADIAN_BRANDS,WARNING,USED_FOR,BEST_WAY_TO_TAKE,COPYRIGHT |
lexicomp.sectionForBrandName |
DRUG_NAME and brands are needed at a minimum to populate list data and should not be removed. |
US_BRAND_NAMES |
lexicomp.defaultLocale |
Locale used when none provided, and for querying generic/brand names. |
en_US |
Phone
You can set the following system property value for the Phone configuration:
Table 14-19 System Properties for Phone Configuration
|
|
|
phone.ringer |
Phone ringer. |
false |
Note Phone configuration can be done on the IEM for the specific IEC device profile. Refer the IEM documentation to know how to configure phone.
Demo
This feature facilitates demonstration of CPC when an actual staff assignment system is not available, using simulated pre-defined care team members listed in the bundled OpenLDAP directory.
You can configure the Demo integration using the following system properties:
Table 14-20 System Properties for Demo Integration
|
|
|
demo.assign.nurseId |
Demo assign nurse ID. |
nurse1 |
demo.nurse.roles |
Roles for demo nursers. |
RegisteredNurse,MidWife,NursePractitioner |
demo.nurse.teamids |
Team IDs for demo nurses. |
,2,3 |
demo.nurse.teamnames |
Team names for demo nurses. |
,,NursePractitioners |
demo.nurse.jobtitles |
Job title for demo nurses. |
Reg Nurse II,MidWife Prime, |
demo.nurse.roledescriptions |
Role description for demo nurses. |
RegisteredNurse,1st call Provider,Nurse Practitioners |
demo.nurse.assignment.enabled |
Whether the demo nurse assignment is enabled. |
false |
Presence
You can configure the Presence feature using the following properties:
Table 14-21 System Properties for Presence Feature Configuration
|
|
|
cups.host |
Cups host. |
10.104.195.179 |
cups.port |
Cups port. |
8083 |
cups.protocol |
Cups protocol. |
https |
cups.username |
Cups username. |
cupsadmin |
cups.password |
Cups password. |
Cisco@123 |
cups.cert.location |
Cups cert location. |
/etc/pki/tls/certs/cups.keystore |
cups.cert.password |
Cups cert password. |
Cisco_123 |
presence.do.not.disturb |
Whether do not disturb option for Presence is enabled. |
false |
presence.rtls.enabled |
Whether the Presence RTLS is enabled. |
true |
presence.enabled |
Whether the presence feature is enabled. |
true |
Staff Assignment
The Staff Assignment feature provides updated data regularly on which care team staff are currently assigned to a particular bed.
You can configure the Staff Assignment feature using the following properties:
Table 14-22 System Properties for Staff Assignment Configuration
|
|
|
raulandborg.ws.url |
Raulandborg WS URL. |
http://loaclhost:26002/SAIWebService |
raulandborg.api.url |
Raulandborg API URL. |
http://localhost:26002/SAIWebService |
raulandborg.service.available |
Raulandborg service availability. |
false |
RTLS
Real-time Location System (RTLS) provides a feature for tracking patients and staff as they move around the facility. CPC can be integrated with Centrak and Ekahau.
Most of the configuration is done on the RTLS server. You can set the following values for the properties for the RTLS configuration:
Table 14-23 System Properties for RTLS Configuration
|
|
|
rtls.map.staffid |
RTLS staff ID mapping enabled. |
false |
rtls.patient.track.max.history.min |
Minutes of past patient location history to report. |
0 (not used) |
Movies on Demand
This feature provides movies for entertainment. CPC integrates with Swank as a supported provider. The hospital must subscribe with Swank.
Note Contact Swank to obtain correct values for host and customer key. Swank provides movie category names in the English language only. Corresponding translations may be obtained separately and imported as a Localization Language Pack.
Table 14-24 System Properties for Configuring the Movie Integration
|
|
|
vod.provider.locale.default |
Language for movie titles & descriptions. |
en_US |
vod.desired.encoding |
DRM encoding. |
cenc |
vod.poll.video.url |
URL for VOD adapter to poll movie metadata. |
http://esbhost:8283/services/swank-polling-proxy |
vod.poll.categories.url |
URL for VOD adapter to all categories. |
http://esbhost:8283/services/swank-category-proxy |
vod.server.host |
URL for VOD /Movies on demand streaming server. |
ssdemo04.swankmp.com |
vod.server.customer.key |
Authentication key to access VOD/Movies on demand streaming server. |
xxx |
vod.rating.system1 |
Age-based rating system to use - 1st choice. |
MPAA |
vod.rating.system2 |
Age-based rating system to use - 2nd choice. |
US TV |
vod.language.filter |
When true, language supported by VOD provider will be filtered based on the languages supported by the product. |
false |
vod.update.poll.enable |
Whether to poll VOD/Movies on demand titles & categories. |
true |
vod.age.rating.options |
CSV list of possible ratings in (vod rating system 1/2). |
G,PG,PG-13,R,NC-17,NR |
vod.rating1.not.rated.value |
System1 rating that represents “Not Rated”. |
NR |
vod.rating2.not.rated.value |
System2 rating that represents “Not Rated”. |
(empty) |
vod.rating1.default.when.not.rated |
Rating of System 1/2 to be used for "Not Rated" content. |
NC-17 |
vod.rating2.default.when.not.rated |
Rating of System 2/2 to be used for "Not Rated" content. |
TV-MA |
user.age.categories |
Ratings from System 1 to Age. |
G=-1^PG=0^PG-13=13^R=17^NC-17=18 |
user.age.rating2.mapping |
Ratings from System 1 to Age. |
TV-G=-1^TV-PG=0^TV-Y=2^TV-Y7=7^TV-14=14^TV-MA=18 |
Note The vod.poll.*.url properties are not editable
Videos
You can configure videos for education and relaxation using the following properties:
Table 14-25 System Properties for Videos
|
|
|
education.video.format |
Format of the education video. For example, mp4. |
mp4 |
education.thumbnail.format |
Thumbnail format (image format) of the education video. For example, jpg. |
jpg |
relaxation.video.format |
Format of the relaxation video. For example, mp4. |
mp4 |
relaxation.thumbnail.format |
Thumbnail format (image format) of the relaxation video. For example, jpg. |
jpg |
max.videos.assign |
Maximum videos that can be assigned. |
10 |
apache.base.url |
Apache base URL. |
https://<Apache farm IP> |
Custom videos are configured in CPC CMS. Refer the Content Management System guide for more details.
CPC Content Management System
You can configure CPC CMS using the following properties:
Table 14-26 System Properties for CPC CMS
|
|
|
cms.api.user |
CPC CMS user. |
Administrator |
cms.api.password |
CPC CMS password. |
Administrator |
cms.thumbnail.index |
CPC CMS thumbnail index. |
2 |
cms.image.library.theme.default |
Default theme assigned. |
FlatLightDefault |
cms.image.library.theme.PG-13 |
Theme for age category = PG 13. |
FlatLightKids |
cms.image.library.theme.G |
Theme for age category = G. |
FlatLightDefault |
cms.url |
CPC CMS URL. |
http://<CMS IP>:8080 |
cms.image.library.theme.PG |
Theme for age category = PG. |
FlatLightKids |
cms.image.library.theme.NC-17 |
Theme for age category = NC-17. |
FlatLightDefault |
cms.api.url |
CPC CMS URL. |
http://<CMS IP>:8080/nuxeo/site/automation |
cms.image.library.theme.R |
Theme for age category = R. |
FlatLightDefault |
Collaboration
This feature allows hospital staff to collaborate using various devices to join a conference call to resolve a patient problem. CPC integrates with Cisco Instant Connect (sold and installed separately). The following properties should be customized based on the actual Instant Connect install, using dedicated IPICS credentials created for CPC use with the necessary roles. In addition, the administrator should customize appropriate workflows to include collaboration.
Table 14-27 System Properties for Collaboration Devices Configuration
|
|
|
collaboration.ipics.ws.user.name |
User name for IPICS web services. |
ipics |
collaboration.ipics.ws.pw |
Password for IPICS web services. |
xxx |
collaboration.ipics.ws.uri |
URI for IPICS web services. |
http://ipicshost/ipics_server/services/IpicsWebService |
Food Menu
You can configure the Food Menu integration using the following system properties:
Table 14-28 System Properties for Food Menu Integration
|
|
|
computrition_host |
Computrition IP address |
localhost |
computrition_port |
Computrition port number |
8080 |
language |
Language. |
en_US |
Food Ordering Vendor - CBORD
Images used to represent the CBORD food ordering categories in the Food Menu feature of the Patient view app are uploaded into the Cisco Patient Connect Content Management System (CMS) and then the titles of the images are mapped to the CBORD food menu items (i.e. meal names, servicecourses names) in the iepdb.resourcebundle table using the Localization Import/Export feature of Admin view. For instructions on how to upload new CBORD meal category images or view existing images, refer to the Cisco Patient Connect Content Management Guide. For instructions on how to map the titles of the images that are in the CMS to the CBORD food menu, refer to the Localization chapter.
Table 14-29 System Properties for Food Ordering Vendor specific to CBORD
|
|
|
cbord.ws.url |
Web service URL. |
NA |
cbord.ws.meals.action |
URL to retrieve meals data. |
NA |
cbord.ws.foods.action |
URL to retrieve foods data. |
NA |
cbord.ws.ordersubmit.action |
URL to submit an order. |
NA |
cbord.vendorkey |
Vendor key based on subscription |
NA |
Food Ordering Vendor - COMPUTRITION
Images used to represent the COMPUTRITION food ordering categories in the Food Menu feature of the Patient view app are uploaded into the Cisco Patient Connect Content Management System (CMS) For instructions on how to upload new COMPUTRITION meal category images or view existing images, refer to the Cisco Patient Connect Content Management Guide.
Table 14-30 System Properties for Food Ordering Vendor specific to COMPUTRITION
|
|
|
computrition_host |
Hostname/IP of the server. |
NA |
computrition_port |
Port on which the system can be accessed. |
NA |
Configuring a Food Ordering Vendor
Follow these steps to configure a food ordering vendor.
Step 1 Run PuTTY to access the VM where the Cisco Patient Connect application is installed.
Step 2 Login with your installer credentials. For example, username: installer and password: cisco!123.
The Main Menu screen appears.
Step 3 Enter the f command to open the Patient Connect menu.
The Patient Connect screen appears.
Step 4 Enter the d command to open the Customize Patient Service.
The Environment Config file appears.
Step 5 Update the values for # foodordering vendor. Valid values are: CBORD, COMPUTRITION foodordering_vendor=COMPUTRITION
Licensing
The Licensing page enables you to register for license to use the CPC solution based on your needs and view the status of the licensing information such as, Registration Status, Licensing Authorization Status, Export-Controlled Functionality, and Transport Settings.
Additionally, you can also view the license version and its license usage in the CPC solution.
Smart License Registration
By default, the CPC solution is under a 90-day evaluation period. During this period, you can use all the features of the solution. You need to register for smart licensing before the expiration of the evaluation period to use the CPC solution with compliance. After the evaluation period, the system displays out-of-compliance message until you get registered for smart licensing.
Obtaining the Product Instance Registration Token
You need to obtain the product instance registration token from Cisco Smart Software Manager or Cisco Smart Software Manager satellite to get registered for the CPC solution.
Follow these steps to obtain the product instance token:
Step 1 Open the browser, enter https://software.cisco.com in the URL field, and press the Enter key.
The Cisco Software Central page opens.
Step 2 Click the Login button and enter your CCO ID (Cisco Connection Online Identification) and password.
Note Customer can request CCO account to access cisco.com.
Step 3 Click the Smart Software Licensing link.
The Smart Software Manager page opens.
Step 4 Click Inventory and then the General tab.
Step 5 Select the appropriate Virtual Account from the drop down list available above the General tab.
Step 6 Click the New Token button on the General tab page.
The Create Registration Token dialog box appears.
Step 7 Enter the description for the token in the Description field.
Step 8 Enter the number of days to specify the expiry duration of the token in the Expiry After field.
Note Although Cisco recommends a maximum of 30 days, you can, however enter 1 to 365 days.
Step 9 Select the Allow export-controlled functionality on the products registered with this token check box if you are creating a token that enables the customers to use restricted functions from an Export Control perspective. Uncheck this box if you do not need to enable Export Control.
Note To use Export Control, the Smart Account has to be authorized.
Step 10 Click the Create Token button to create the product registration token.
Note The newly created token appears in the Product Instance Registration Tokens table.
Step 11 Click the token in the Token column of the table to copy it and use it as explained in the Using the Product Instance Registration Token section.
Using the Product Instance Registration Token
Follow these steps to use the product instance registration token for the CPC solution:
Step 1 Choose Licensing within the System Configuration menu in the left pane.
Step 2 Click the Register button on the Smart Software Licensing page.
The Smart Software Licensing Product Registration dialog box appears.
Step 3 Paste the Registration Token that you obtained in the Product Instance Registration Token text box and click the Register button.
Note Refer the Obtaining the Product Instance Registration Token section to know how to obtain the product instance registration token.
You have now registered CPC to Smart Licensing.
Note After the successful registration, the Smart Software Licensing page displays the Registration Status as REGISTERED and the License Authorization Status as AUTHORIZED.
Smart Software Licensing Status
Table 14-31 Smart Software Licensing Status
|
|
|
Registration Status |
UNREGISTERED |
Not registered for the license. |
REGISTERED |
Registered for the license. |
License Authorization Status |
No License in Use |
The product instance does not use any license. |
AUTHORIZED |
The CPC smart licensing module is using the correct trust store for the transport gateway. |
Smart Account |
<the customer Smart Account> |
The name of the customer Smart Account. |
Virtual Account |
Default or named virtual account. |
Default or the actual name of the Virtual Account that was created by the customer. |
Product Instance Name |
mxdb-qa |
This is the default product instance name.
Note The product instance name can be changed using TUI. Refer the Command Line Interface Reference section of the Cisco Patient Connect Installation Guide to know how to change the product instance name.
|
Export-Controlled Functionality |
Not Allowed |
You are not using restricted functions according to ECLs (Export Control Laws). |
Allowed |
You can generate a restricted token that activates restricted functionality according to Export Control Laws (ECLs). |
Transport Settings |
Direct |
The platform connects directly to Cisco Smart Software Manager. |
Transport Gateway |
Using the Transport Gateway (downloadable from cisco.com) to connect to Cisco Smart Software Manager or connecting to Cisco Smart Software Manager satellite which is an on-prem version of Cisco SSM.
Note The system is pre-configured to connect to CSSM. This configuration, however, can be changed manually.
|
Smart License Usage
The Smart License Usage table indicates that the number of licenses used for basic and advanced versions and their status.
The following table provides details about the Smart License Usage table:
Table 14-32 Smart License Usage Table Details
|
|
|
License (Version) |
CPC_BASE |
The CPC basic package license. The basic package includes guest room and waiting room features such as, phone, settings, movies, and TV. |
CPC_ENHANCED |
The CPC enhanced package license. This package includes patient room features in addition to the guest room and waiting room description. |
Description |
Cisco Patient Connect Base Package |
Description for the CPC_BASE license. |
Cisco Patient Connect Advanced Package |
Description for the CPC_ENHANCED license. |
Count |
<number> |
The number of license available for each version.
Note One license can be used for the number of end points that have been tagged while creating the license.
|
Status |
InCompliance |
All the endpoints are having enough licenses in the Smart Account to use. |
OutOfCompliance |
One or more endpoints are using more licenses than available in the Smart Account. For example, if there are six endpoints and you have purchased only five licenses, the Virtual Account/Smart Account is out of compliance. |
Renewing Authorization
While CPC automatically renews authorization every 30 days so that compliance status can be accurately reflected on the platform based on the latest entitlements from the Smart Account, the user can manually renew the authorization to ensure that it has the latest entitlement and usage.
Follow these steps to renew the authorization for using the license:
Step 1 Choose Licensing within the System Configuration menu in the left pane.
Step 2 From the Actions menu, choose Renew Authorization Now...
Note The Actions menu will be available only after you register for license as explained in the Smart License Registration section.
After a few seconds a success message appears.
Renewing Registration
CPC registration to Cisco Smart Software Manager is valid for 365 days and CPC automatically renew its registration every 6 months. The user, however, has the option of renewing the registration in case there is an issue with the automatic registration renewal.
Follow these steps to renew registration for the license:
Step 1 Choose Licensing within the System Configuration menu in the left pane.
Step 2 From the Actions menu, choose Renew Registration Now...
Note The Actions menu will be available only after you register for license as explained in the Smart License Registration section.
After a few seconds a success message appears.
Reregistering License
If your license has been expired, you can reregister for the license as follows:
Step 1 Choose Licensing within the System Configuration menu in the left pane.
Step 2 From the Actions menu, choose Reregister....
Note The Actions menu will be available only after you register for licensing as explained in the Smart License Registration section.
Step 3 Follow the steps from Step 3 written in the Using the Product Instance Registration Token section.
Deregistering License
If you no longer need to use the CPC solution and want to return the license back to the pool so other CPC product instances can use it, you can deregister from Cisco Smart Software Manager as follows:
Step 1 Choose Licensing within the System Configuration menu in the left pane.
Step 2 From the Actions menu, choose Deregister...
Note The Actions menu will be available only after you register for licensing as explained in the Smart License Registration section.
Step 3 A confirmation message appears. Click the Deregister button to get the product deregistered.
After a few seconds a success message appears.
Downloading the Log File
The log file captures the detailed information of the license usage. If you encounter any issues in licensing, you can download the log file and share the same with the IT support for troubleshooting.
Follow these steps to download the log file:
Step 1 Choose Licensing within the System Configuration menu in the left pane.
Step 2 From the Actions menu, choose Download TAC File.
Note The Actions menu will be available only after you register for licensing as explained in the Smart License Registration section.
The log file gets downloaded to your default directory.