The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document discusses and solves the most common problems that have been reported during testing and also from the field. This document also explains the necessary call flow to help you understand the logic to make troubleshooting easier.
In order to isolate the issue and resolve it, it is important to follow a methodology. A high level troubleshooting process flow is a good way to isolate problem components from the overall solution.
A “Divide and Conquer” troubleshooting approach is suggested in order to isolate the problem component within the solution.
The following table provides details of the errors that customers might encounter while using the Cisco Patient Connect Solution and the procedures on how to fix the errors.