Troubleshoot Error Messages
Problem: Name or service not known error
This error is displayed as a tooltip when you hover the mouse over an error condition on an adapter or connector. An example follows; yours might look different.
Solution: Edit the connector or adapter and check for:
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A trailing slash on a host name
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(FMC adapter only.) A scheme at the beginning of a host name (for example,
https://
) -
Verify the password is correct
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For an FMC adapter, verify the contents of the FMC Server Certificate field.
For more information, see Manually Get a Certificate Authority (CA) Chain.
Problem: [X509 PEM lib]
This error is displayed as a tooltip when you hover the mouse over an error condition on a connector.
Solution: Edit the connector and check the CA chain. For more information, see Manually Get a Certificate Authority (CA) Chain.
Problem: Incorrect username or password
This error is displayed as a tooltip when you hover the mouse over an error condition on a connector.
Solution: Edit the connector and change the user name or password.
Problem: Authentication token not found in header
This error is displayed when you attempt to test the connection with an adapter user that does not have sufficient privileges on the FMC:
Problem: Timeout or max retries error for an adapter
This error is displayed as a tooltip when you hover the mouse over an error condition on an adapter.
Solution: Do all of the following:
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Verify the management center is running and that it can be reached from the dynamic attributes connector.
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Verify the contents of the FMC Server Certificate field.
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Make sure the value you entered in the IP field exactly matches the certificate's Common Name.
For more information, see Manually Get a Certificate Authority (CA) Chain.