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The chapter explains how to use the Device Manager and contains the following sections:
As admin, you can import certificates through the Device Manager opening page. You need to know the path to the certificate (.pfx) and the certificate password. The certificate password is created when the .pfx file is created. Generally, the admin downloads the .pfx file onto the Device Manager laptop.
Step 2 In the Import Certificate dialog box, browse to the location of the certificate file (.pfx) on your laptop.
Step 3 Enter the certificate password and then click Import .
A dialog box displays a success message and informs that you need to restart Device Manager.
Step 4 Restart Device Manager.
Step 5 To view the certificate details, select View Certificate from the Device Manager opening page drop-down menu on the upper right.
You can use Device Manager in the following ways:
When you first start Device Manager, it displays the Device Manager opening page with a list of work orders, if any are available.
Before synchronizing with CG-NMS for the first time, configure Device Manager to connect to the CG-NMS application server.
Step 1 On the Device Manager opening page, click Sync with CG-NMS , or select Change CG-NMS Connection Settings from the drop-down menu on the upper right of the page.
Step 2 In the CG-NMS Connection Settings dialog box, enter the username, password, and IP address for connecting to the CG-NMS application server.
Step 3 Confirm or change the server port number.
Step 5 Click Test Connectivity to test connecting to the CG-NMS server.
Only assigned work orders can be downloaded from CG-NMS.
NoteSynchronizing with CG-NMS is a two-way operation. All the assigned work orders are downloaded from CG-NMS to CG-DM, and CG-DM updates CG-NMS with the status of complete and incomplete work orders. Synchronizing with CG-NMS is a two-way operation. All the assigned work orders are downloaded from CG-NMS to CG-DM, and CG-DM updates CG-NMS with the status of complete and incomplete work orders.
To download the latest work orders from CG-NMS and upload new status of the work orders to CG-NMS:
Step 1 On the Device Manager opening page, click Sync with CG-NMS .
Device Manager verifies the authorization for connecting to the CG-NMS application server. If the connection is successful, a dialog box displays the message Sync Successful and the number of downloaded work orders.
Step 2 Click Close to close the dialog box and display the list of work orders.
Proceed to Managing Work Orders.
You can connect to a CGR 1000 by either Ethernet or WiFi. WiFi connectivity ensures WPA Layer 2 security on data traffic between the Device manager and the router, after association and the key handshake complete. The Ethernet connection is secured by HTTPS only.
Connect to the Device Manager by employing one of the following methods:
To connect to the Device Manager manually:
Step 1 On the Device Manager opening page, click Connect Without Work Order .
Step 2 In the Connect to Device dialog box, select the Device Type: CGR1120 or CGR1240.
Step 3 Select the Connection Type: Over WiFi , Over Ethernet , or Auto Detect .
Step 4 Enter the router IP address and port, or select the checkbox to auto-discover the IP address.
Note To Auto Discover an IPv6 address, the laptop running Device Manager must be directly connected to the CGR 1000 via Ethernet or WiFi. By design, the Auto Discover function works when there is only one active router within the same network.
Step 5 (WiFi only) Enter the SSID and pass phrase.
Step 6 Enter the user name and password.
The Device Manager main page appears. Proceed to Performing Tasks on the Router.
When you first start Device Manager, it displays the Device Manager opening page with a list of work orders, if any are available.
Whenever work or direct inspection of a CGR 1000 is necessary by a field technician, an administrator generates a work order on the CG-NMS. Work orders include encrypted WiFi credentials necessary for the technician to connect to the router.
The Device Manager must be synchronized with CG-NMS for you to download the latest work orders from CG-NMS and upload new status of the work orders to CG-NMS. See Synchronizing With CG-NMS.
Each work order shows the following information:
Note When there is no time remaining on the work order, Time Remaining displays “Expired”. If you attempt to connect to the router with an Expired work order, Device Manager displays an error message.
This section covers the following topics:
Tip To perform additional tasks on the router, click Connect to the Router on the Device Manager opening page to launch the Device Manager main page. (See Performing Tasks on the Router.)
To download the latest work orders from CG-NMS and upload new status of the work orders to CG-NMS, click Sync with CG-NMS on the Device Manager opening page.
The work order number on the left of the Device Manager opening page corresponds to an existing work order within a Utility management or operations system that the technician can access to get additional details on the work order.
Generally, a technician synchronizes with the CG-NMS at the beginning of the day to download work orders before heading to the field and then again at the end of the day when back at the office to update CG-NMS with the changes.
The work order status can be New, Complete, or Incomplete.
To update the status of a work order:
The work order reflects the status change.
Step 2 Click Sync with CG-NMS to update CG-NMS.
After synchronization with CG-NMS, all Complete, Incomplete, and Expired work orders are removed from the Device Manager display.
You use the Override Work Order option only when you need to use different login information than that provided in the work order.
For example, the SSID or passphrase for a WiFi connection might have changed since the work order was first created, but a new work order was not issued. In this case, the field technician might call the administrator for that information and use Override Work Order to enter that new information to log in to the router.
Optionally, the field technician can directly connect to the router over Ethernet with the Auto Discover IP address option.
To change the login information:
Step 2 In the Connect to Device dialog box, select the device type and connection type. Enter the IP address and port or SSID and passphrase, and user name and password as described in Manually Connecting to the Router.
The Device Manager main page appears after you click Connect Without Work Order or Connect from the Device Manager opening page.
Listed below are all the possible tasks that a user can perform. However, your privilege level that the administrator configures on the router determines the tasks you can access. The Device Manager displays or restricts tasks based on your privilege level. The Device Manager main page above represents privileged EXEC mode.
NoteSee See User Interface for a description of the common Device Manager page controls.
You can confirm connectivity to a device from the CGR 1000 through the Connectivity page.
Before you can check a device connection or route to a CGR 1000, you must add the IPv4 or IPv6 address or hostname of the device (connection target) to the Device Manager. Connection targets are available for all work orders.
Step 1 On the Device Manager main page, click the Connectivity tab.
Step 2 On the Connectivity page, click Add Target to create a new target.
Step 3 In the Description field, enter a description for the device.
Step 4 In the IP Address field, enter the IP address (IPv4 or IPv6) of the device.
You can now test the connectivity to the device you just added to the Device Manager.
The Ping feature allows you to verify connectivity to a device by querying the target IP address.
To test connectivity between the CGR 1000 and the device:
Step 1 On the Connectivity page, select the connection target and click Ping .
A dialog box appears indicating that the router is attempting to ping the target IP address.
When the system successfully pings the device, a dialog box appears indicating that the Ping was successful.
If the system does not successfully ping a device, refer to Failed Ping.
Step 2 Click OK to close the Ping dialog box.
If the system does not successfully ping a device, a message appears showing the details of the failed ping attempt.
Step 1 In the Ping error dialog box, review the reason for the error, then click Save Results or OK .
Step 2 Proceed to Tracing the Route of a Device IP Address.
When an IP address cannot be reached using Ping, you can use the Trace Route feature to check the route taken to reach the device IP address.
To trace the route of the IP address:
Step 1 On the Connectivity page, click Trace Route for the listed connection target.
Step 2 If the trace route is successful, review the details and click Save Results or OK in the Trace Route dialog box.
Step 3 If the trace route is unsuccessful, proceed to Deleting or Editing a Device IP Address.
After you have tested a target IP address and verified its connectivity, you can delete the device entry from the Device Manager. You can also delete or edit an IP address that the application identifies as incorrect during failed pings and trace route attempts.
To delete or edit a target IP address:
Step 1 On the Connectivity page, select the listed connection target, and click Delete to remove the device from the list.
Step 2 To edit the device’s IP address, click Modify Target .
Step 3 In the Modify Connection Target dialog box, edit the IP address and click Save .
You can bring up or shut down an interface on the Interfaces page. You can also reset an interface and view interface details.
All interfaces installed within the CGR 1000 display automatically.
Resetting an interface shuts it down and then brings it up. To reset an interface:
Step 1 On the Device Manager main page, click the Interfaces tab.
Step 2 On the Interfaces page, select an interface and click Reset .
Step 3 In the Reset Interface dialog box, click Yes to confirm the reset.
The View Details feature allows you to display information for the selected interface and related module, including interface status, settings, and dynamic statistics. The information is updated every 5 seconds.
NoteIn this release, details are available for the 3G (cellular In this release, details are available for the 3G (cellularx/1) and WiMAX (Dot16Radiox/1) interfaces only.
The following details are available for the cellular interface:
The following details are available for the WiMAX interface:
To view details for an interface:
Step 1 On the Device Manager main page, click the Interfaces tab.
Step 2 On the Interfaces page, select an interface and click View Details .
When an interface is shut down for any reason, you can attempt to bring up the interface.
Step 1 On the Device Manager main page, click the Interfaces tab.
Step 2 On the Interfaces page, select an interface and click Bring Up .
Step 3 In the Bring Up interface dialog box, click Yes to confirm bringing up the interface.
NoteYou cannot shut down the interface on which the Device Manager communicates with the CGR 1000 because the connection would be lost. You cannot shut down the interface on which the Device Manager communicates with the CGR 1000 because the connection would be lost.
Step 1 On the Device Manager main page, click the Interfaces tab.
Step 2 On the Interfaces page, select an interface and click Shut Down .
Step 3 In the Shut Down interface dialog box, click Yes to confirm shutting down the interface.
You can upload a router configuration file to the Device Manager and then use that file to replace the startup configuration or the express setup (factory configuration) of the CGR 1000. (For more information about the configuration file, see Managing Configuration Files Configuration Guide, Cisco IOS Release 15M&T .)
NoteIn NMS mode, you can replace only the factory configuration. In non-NMS mode, you can replace both the startup and factory configuration. In NMS mode, you can replace only the factory configuration. In non-NMS mode, you can replace both the startup and factory configuration.
You can also download the factory or startup configuration file from the router to your laptop.
To add a configuration file to the Device Manager:
Step 1 On the Device Manager main page, click the Config tab.
Step 2 Click Add Configuration File .
Step 3 In the Add Configuration File dialog box:
a. Enter a description for the configuration file that you are going to upload.
b. Click Search ( ) to navigate to the configuration file location and select the file.
The file you selected is listed on the Config page.
To download the factory configuration file or the startup configuration file to the Device Manager laptop:
Step 1 On the Device Manager main page, click the Config tab.
Step 2 Click Download Factory Configuration or Download Startup Configuration .
Step 3 In the Save As dialog box, enter a file name and click Save .
A message appears indicating that the output was saved successfully.
After you add a configuration file to Device Manager (see Adding a Configuration File), you can find the file name listed on the Config page. You can use the file to update the CGR 1000 startup configuration or the express setup (factory configuration).
To replace the configuration file on the CGR 1000:
Step 1 On the Config page, select the configuration file that you want to install and click Replace Startup Configuration or Replace Factory Configuration .
Step 2 In the confirmation dialog box, click Yes to begin installing the router configuration file.
If an error message appears, the file did not upload to the CGR 1000. Proceed to Removing a Configuration File.
After you update the CGR 1000 with the new configuration file, you can remove the file from Device Manager. You can also use this function to remove unwanted or duplicate configuration files.
To remove a configuration file:
Step 1 On the Config page, select the configuration file you want to remove from the list.
Step 2 Click Remove Configuration File .
Step 3 In the dialog box that appears, click Yes to remove the file.
The CGR 1000 image bundle contains information that the router uses when starting up and operating. The information in the image contains information on FPGA, 3G, wireless drivers, and so on. The only acceptable file format for the Cisco CGR 1000 image file is a zip bundle, which contains a manifest file with information on versioning and files. Any missing files in the zip bundle cancels the update. You can find the official Cisco CGR 1000 zip bundle on Cisco.com:
http://www.cisco.com/c/en/us/support/routers/1000-series-connected-grid-routers/tsd-products-support-general-information.html
To add an image file to the Device Manager:
Step 1 On the Device Manager main page, click the Firmware tab.
Step 3 In the Add Image dialog box:
a. Enter a description for the image that you are going to upload.
b. Click Search ( ) to navigate to the image file location and select the file.
The file you select appears on the Firmware page.
The Upload to Device option allows you to upload and store a copy of a firmware image on the CGR 1000 without initiating an immediate image install. This capability allows operations personnel to use CG-NMS or a Utility management tool to install and reboot the CGR 1000 when network conditions allow.
To upload an image to the router:
Step 1 On the Device Manager main page, click the Firmware tab.
Step 2 If the firmware image that you want to install on the CGR 1000 is not listed on the Firmware page, add the image (see Adding an Image).
Step 3 On the Firmware page, select the CGR 1000 firmware image that you want to upload and click Upload to Device .
The new image is stored on the CGR 1000 router until you are ready to install the image on the router. (See Installing an Image.)
Step 1 On the Firmware page, select the image file that you uploaded to the CGR 1000 and that you want to install, and click Install on Device .
Step 2 In the dialog box that appears, click Yes to exclude GuestOS from the installation.
If you click Yes, GuestOS will not be upgraded.
If the CGR 1000 firmware image already exists in the router, you will be prompted again to confirm reinstalling the same image.
Step 3 In the confirmation dialog box, click Yes to begin the install process.
After the router firmware update completes, the router reboots.
After you install an image, you can remove the image file from the Device Manager. You can also use the Remove image option to remove a image file you added mistakenly.
Step 1 On the Update Image page, select a CGR 1000 image.
Step 3 In the dialog box that appears, click Yes to remove the image.
A message warns you if the image has not yet been installed on the router.
You can retrieve real-time log events from the CGR 1000 and view them on the Log page or save the information to a file.
You can specify either the system log or the tech support log for retrieval.
To retrieve real-time log events from the CGR 1000:
Step 2 On the Log page, select the report retrieval task from the Select Task drop-down menu:
Step 3 To save a copy of the retrieved log events displayed on the page, click Save ( ).
Step 4 In the Save As dialog box, enter a file name and click Save .
A message appears indicating that the output was saved successfully.
Step 5 To clear the output, click ( ).
The Modules page guides you through the process of inserting or removing modules on the CGR 1000.
You can determine the slot availability as follows:
Tip Hover the pointer over an occupied slot to display module details.
This section covers the following topics:
Tip • For details on opening the chassis door of the CGR 1240, please refer to the “Opening the Router Chassis” chapter in the Cisco 1240 Connected Grid Router Hardware Installation Guide at:
www.cisco.com/go/cgr1000-docs
Step 2 To continue inserting the module, click Yes in the Insert Module confirmation dialog box.
Step 3 When the Insert module into SLOT message appears, insert the module in the physical slot of the router.
Step 5 In the Insert Module dialog box, click Save Results or OK .
The slot where you physically inserted the module appears in yellow with a minus (-) sign, indicating an occupied slot.
NoteBefore starting the removal process, ensure that no traffic is active or destined for the module. You cannot run any other operations when removing a module. Before starting the removal process, ensure that no traffic is active or destined for the module. You cannot run any other operations when removing a module.
Step 2 To continue the removal, click Yes in the Remove Module confirmation dialog box.
Step 3 When the Remove module from SLOT message appears, remove the module from the physical slot of the router.
Step 5 Click Save Results or OK in the Remove Module dialog box.
The slot where you physically removed the module appears in green with a plus (+) sign, indicating an empty slot.
The Advanced page provides access to the CGR 1000 CLI to fine-tune or troubleshoot the router. You must have admin privilege and be familiar with Cisco IOS commands. For details on supported commands, refer to the CGR 1000 software configuration guides at: www.cisco.com/go/cgr1000-docs
Step 1 On the Device Manager main page, click the Advanced tab.
Step 2 Enter Cisco IOS commands in the text input area at the bottom of the page as follows:
Command output appears in the output area above the text input area.
Step 3 In addition to entering commands, you can click on the buttons for the following commonly-executed commands:
You can also select a command from the More Actions drop-down menu, then click Go . The following commands are available:
Step 4 To save a copy of the output, click Save ( ).
Step 5 In the Save As dialog box, enter a file name and click Save .
A message appears indicating that the output was saved successfully.
Step 6 To clear the output, click ( ).
After finishing your work on the CGR 1000, click on the left side of the menu tabs area on the main page to disconnect the Device Manager from the router. Click Yes to confirm that you want to disconnect from the device. Device Manager disconnects and displays the Device Manager opening page.