Cisco ICS 7750 System Description, 2.6.0
Summary of System Software Features
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Summary of System Software Features

Table Of Contents

Summary of System Software Features

ICSConfig Program

Cisco ICS System Manager

Key Features

Technical Specifications

Fault Management Module

Cisco IOS Software

Cisco CallManager

Key Features

System Capabilities

Specifications


Summary of System Software Features


The chapter describes the required system software that runs on Cisco ICS 7750 cards and includes these sections:

ICSConfig Program

Cisco ICS System Manager

Fault Management Module

Cisco IOS Software

Cisco CallManager

System software for the Cisco ICS 7750 is distributed in packaged system software bundles. Six software bundles are available, which contain different Cisco IOS feature sets (see the "Cisco IOS Software" section).

Table 4-1 summarizes the software that runs on system cards.

Table 4-1 Summary of System Software Applications 

Software
Platform
Description

ICSConfig Program

System processing engine (SPE) card (running System Manager)

Provides a wizard-based configuration program for setting up the basic system data at system startup.

ICS System Manager

SPE card (runs on one SPE per chassis)

Provides integrated web-based management of voice and data components with an easy-to-use graphical user interface for operations, administration, and management.

Fault Management Module

SPE cards

Installed with ICS Core Software on SPE cards (other than the SPE running System Manager) to act as the back end for advanced fault management, availability notification, and reporting mechanisms.

Cisco IOS

Multiservice route processor (MRP) cards

Provides multiprotocol routing (IP, Internetwork Packet Exchange [IPX], and AppleTalk), IBM/Systems Network Architecture (SNA), and transparent bridging over ISDN, asynchronous serial, and synchronous serial such as leased lines, Frame Relay, Switched Multimegabit Data Service (SMDS), Switched 56, X.25, and X.25 over D, and WAN optimization.

Includes dial-on-demand routing (DDR), bandwidth-on-demand (BOD) and Open Shortest Path First (OSPF)-on-demand circuit, snapshot routing, compression, and filtering.

Cisco IOS

System switch processor (SSP) card

Provides unified monitoring, configuration, and authentication of interconnected switches through a web-based interface.

Offers management redundancy supported by the Hot Standby Router Protocol (HSRP), support for IEEE 802.1p class of service (CoS) for classification and preferential treatment of high-priority traffic.

Manages network security through the Terminal Access Controller Access Control System Plus (TACACS+) feature.

Cisco CallManager

SPE cards

Enables a telephony network consisting of IP terminals, gateways, and voice applications.

Provides signaling and call control services to Cisco integrated multimedia applications, as well as third-party applications.


ICSConfig Program

The ICSConfig program is a component that is installed on the SPE running System Manager. When the Cisco ICS 7750 is started for the first time, the system must collect certain configuration information to communicate with the network. ICSConfig runs a discovery routine that identifies all the cards and the software installed on the cards. If the discovery routine finds errors, it displays error messages. The discovery stage must finish without any errors before the configuration stage can begin.

The web-based ICSConfig program enables the installer to enter system setup and network information, including the following:

IP address information for the systems cards installed in the Cisco ICS 7750 chassis

Network and Dynamic Host Configuration Program (DHCP) information for IP phones and other network devices

Domain Name Server (DNS) and gateway information

Security settings for the following:

Cisco IOS-based cards

SNMP

The SPE

The system

Preferences for managing system event notifications

Figure 4-1 shows the type of information that ICSConfig collects to integrate the Cisco ICS 7750 with the network.

Figure 4-1 ICS 7700 System Configuration for the Cisco ICS 7750 System

Cisco ICS System Manager

Cisco ICS System Manager provides a suite of tools to manage an integrated data and voice network. From a centralized, web-based user interface, the network administrator can use these tools for the following tasks:

Preventive fault management

Performance monitoring

Real-time reporting

Cisco IOS image management

Access-level security for the Cisco ICS 7750

System inventory monitoring (as shown in Figure 4-2)

Figure 4-2 ICS System Manager Home Page

By using a browser on any PC connected to the LAN, the administrator can access the System Manager Configuration page, as shown in Figure 4-3, to set up and to manage the following system components:

SSP—For switched fast Ethernet settings to access other system components

System parameters—For network communication settings that were set up with the ICSConfig program

Fan—For viewing and updating system fan life

COM ports—For viewing and changing SAP non-console ports

Applications—For access to applications such as Cisco CallManager, Cisco Unity administration, and Quality of Service (QoS) Device Manager (QDM)

Figure 4-3 Cisco ICS System Manager Configure Page

Key Features

ICS System Manager has the following key features:

Configuration—A single web interface allows network administrators to configure many system components, such as the SSP. (To configure IP phones and voice gateways, use Cisco CallManager.).

Monitoring—Administrators can remotely monitor systems through ICS System Manager and can view data in real time.

Event management—ICS System Manager includes advanced event management features and provides a single view into system-wide syslog messages and Simple Network Management Protocol (SNMP) traps. Administrators can create customized reports on historical events, and they can create site-specific event-notification rules.

Software upgrade—Administrators can use ICS System Manager for remotely managing Cisco IOS images on the Cisco ICS 7750 and remotely upgrading specific system cards in a chassis. A library of Cisco IOS images can be maintained on the Cisco ICS 7750 for archiving or for later use.

Security—ICS System Manager provides seven access profiles for the Cisco ICS 7750; these profiles allow multiple remote administrators with different security or expertise levels to work on a system simultaneously.

Backup—Administrators can back up the ICS System Manager databases, device configuration files, and some of the registry settings to a local or network drive.

Advanced configuration—Experts in using the Cisco IOS software can use the command-line interface (CLI) to configure any of the Cisco IOS-based cards in the Cisco ICS 7750 .

Centralized management—ICS System Manager supports SNMP, so that administrators can use existing network management applications such as CiscoWorks.

Remote access—ICS System Manager supports Integrated Virtual Private Network (VPN) and Firewall features for highly secure remote access.

Logs and records—ICS System Manager stores the following system information in a Microsoft SQL database:

Syslogs

Information about inventory and user accounts

Image information for cards

Technical Specifications

Table 4-2 lists the technical specifications for ICS System Manager.

Table 4-2 Technical Specifications for ICS System Manager 

Type
Description

Hardware

Runs on one SPE3101

Database software

Microsoft SQL 7.0

Client PC hardware

Minimum requirements:
233-MHz CPU
64 MB of RAM
CD-ROM drive
VGA monitor with 640 x 480 pixel display and 256 colors

Client operating system

Windows 98
Windows NT 4.0
Windows 2000
Windows Me
Windows XP

Web browsers

Microsoft Internet Explorer version 5.01 or later
Netscape Navigator version 4.7 or later

1 To run system software release 2.0.0, you must replace SPE200s with SPE310s, and you cannot install SPE 310s in a chassis that has SPE200s.


Fault Management Module

The Fault Management Module (FMM) is a software module that runs as a service with Windows 2000. FMM starts as part of the system initialization. As the master service on the Cisco ICS 7750, FMM is responsible for starting up, shutting down, monitoring, and coordinating the activity of the other software modules on the SPE care. It performs these functions:

Constantly communicates with ICS System Manager and if communication with a software module is lost, the FMM attempts to correct the error by restarting a card or the system, if necessary

Provides fault detection and recovery mechanisms in the Cisco ICS 7750

Enables ICS System Manager to monitor the SPE and system alarm processor (SAP) cards and the chassis

Determines the current status of the SPE on which it is running

The SAP card is responsible for reporting environmental and physical problems to the FMM. The FMM can detect the following faults:

Ambient temperature and card temperature above threshold (40ºC)

Fan failure

Redundant power supply failure

Power failure (if a UPS is available)

Software module failure (such as ICS System Manager)

Chassis card failure

When an error occurs, the FMM notifies the ICS System Manager. ICS System Manager then reports problems on the logical layer in the form of SNMP traps.

FMM can attempt to correct a problem by

Recovering from hot-swapping any card except the SPE running System Manager

Sending syslog messages and updating the shared SPE memory

Turning on or off the status LED on the SPE

In response to FMM notifications, System Manager can

Turn on or off the status LED on any card

Send an e-mail or page alert to an administrator when an alarm condition is present

Cisco IOS Software

Cisco IOS software is packaged in feature sets consisting of software images, which are specific to the platforms. Each feature set contains a specific set of Cisco IOS features. Table 4-3 lists the feature sets supported by the Cisco ICS 7750 on the MRP cards.

Table 4-3 Feature Sets Supported by the Cisco ICS 7750 on MRP Cards

Image Name
Feature Set Matrix Terms
Software Image

Cisco 7700 IOS IP, Voice, Plus

IP/Voice Plus

ics7700-sv3y-mz

Cisco 7700 IOS IP, IPX, AT, IBM, Voice, Plus

IP/IPX/AT/IBM/Voice Plus

ics7700-bnr2sv3y-mz


Table 4-4 lists some of the features and feature sets supported by MRP cards (as of Cisco IOS Release 12.2(8)YN). Table 4-4 uses the following conventions:

Yes—The feature is supported in the software image.

No—The feature is not supported in the software image.


Note This feature set table contains only a selected list of features; it does not list all the features in each image. For the complete list of features for the latest Cisco IOS releases, use the Feature Navigator at this URL:

http://www.cisco.com/cgi-bin/Support/FeatureNav/FN.pl


Table 4-4 Feature List, by Feature Set, for MRP and ASI Cards 

 
Feature Sets
Features
IP/
Voice Plus
IP/FW 1 /
Voice Plus IPSec 2 56
IP/FW/
Voice Plus IPSec 3DES 3
IP/IPX 4 /AT/
IBM/FW/ Voice Plus
IP/IPX/AT/
IBM/
Voice Plus IPSec 56
IP/IPX/AT/
IBM/FW/
Voice Plus IPSec 3DES
Connectivity
           

Layer 2 Tunneling Protocol (L2TP) Dial-Out

Yes

Yes

Yes

Yes

Yes

Yes

IP Multicast
           

Bidirectional Protocol Independent Multicast (PIM)

Yes

Yes

Yes

Yes

Yes

Yes

IP Routing Protocols
           

Open Shortest Path First (OSPF) Flooding Reduction

Yes

Yes

Yes

Yes

Yes

Yes

Multimedia and Quality of Service
           

Express Real-time Transport Protocol(RTP) Transmission Control Protocol (TCP) Header Compression

Yes

Yes

Yes

Yes

Yes

Yes

IP to Asynchronous Transfer Protocol (ATM) CoS

Yes

Yes

Yes

Yes

Yes

Yes

PIM Version 2

Yes

Yes

Yes

Yes

Yes

Yes

Security
           

Cisco IOS Firewall Feature Set

No

Yes

Yes

Yes

No

Yes

Secure Shell (SSH) Version Integrated Client

No

Yes

Yes

Yes

No

Yes

SSH Version 1 Server Support

Yes

Yes

Yes

Yes

Yes

Yes

Triple DES Encryption
for IPSec

No

No

Yes

No

No

Yes

Virtual Private Network (VPN) Module

Yes

Yes

Yes

Yes

Yes

Yes

Switching
           

Web Cache Communications Protocol (WCCP) Version 2

Yes

Yes

Yes

Yes

Yes

Yes

WAN Optimization
           

Class-Based Weighted Fair Queuing

Yes

Yes

Yes

Yes

Yes

Yes

Low Latency Queuing

Yes

Yes

Yes

Yes

Yes

Yes

WAN Services
           

1- and 2-Port T1 Multiflex Voice WAN Interface Cards (VWICs)

Yes

Yes

Yes

Yes

Yes

Yes

Frame Relay Switching Enhancements: Shaping and Policing

Yes

Yes

Yes

Yes

Yes

Yes

Data Link Switching Plus (DLSw+) Enhancements

No

No

No

No

Yes

Yes

DLSw+ Resource Reservation Protocol (RSVP)

No

No

No

No

Yes

Yes

Microsoft Point-to-Point Compression (MPPC-MS)

Yes

Yes

Yes

Yes

Yes

Yes

1 Firewall

2 IPSec = IP Security

3 3DES = Triple Data Encryption Standard

4 IPX = Internetwork Packet Exchange


The following features are supported on the SSP card in Cisco IOS Release 12.0(5)WC5:

8192 Media Access Control (MAC) addresses on modular switches

Catalyst 2900 series XL 1000BASEX modules

Catalyst 2900 series XL ATM modules

Catalyst 3500 series XL switches

Fast EtherChannel port groups

Hot Standby Router Protocol (HSRP)

IEEE 802.1Q trunking

Inter-Switch Link (ISL) trunking

Network Time Protocol (NTP)

Quality of service (QoS) based on IEEE 802.1p CoS values

Remote Monitoring (RMON) support through the CLI or SNMP

Spanning-Tree Protocol (STP) UplinkFast

Switch Network View stack management

Terminal Access Control Access Server+ (TACACS+)

UniDirectional Link Detection (UDLD) for detecting unidirectional links

Web-based switch management

Cisco CallManager

Cisco CallManager is a software-only call-processing application that you can install on SPE cards. Cisco CallManager extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, VoIP gateways, and multimedia applications.

The Cisco ICS 7750 supports "native" Cisco CallManager functionality by using the feature set that is available on other Cisco CallManager platforms.

You can install Cisco CallManager on any SPE, including the SPE running System Manager. Cisco CallManager can function as either a publisher or a subscriber on any SPE.

Cisco CallManager can operate in a cluster with other Cisco CallManager servers that are installed in the following configurations:

On another SPE in the same Cisco ICS 7750

On another SPE in a different Cisco ICS 7750

On any other server platform supported by Cisco CallManager (such as the Cisco Media Convergence Server (MCS) product family)

Additional data and voice services, such as voice messaging, unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, interact through the Cisco CallManager open telephony application program interface (API). The API supports these applications on the Cisco ICS 7750:

Cisco Unity Voice Messaging

Cisco Unity Unified Messaging

IP Integrated Contact Distribution (IP ICD)

IP Interactive Voice Response (IP IVR)

Cisco CallManager provides signaling and call control services to both Cisco integrated telephony applications and third-party applications. It performs the following primary functions:

Call processing

Signaling and device control

Dial plan administration

Phone feature administration

Directory services using Light Directory Access Protocol (LDAP)

Operations, administration, management, and provisioning (OAM&P)

Programming interface to external voice-processing applications such as Cisco SoftPhone, Cisco IP IVR, Cisco Personal Assistant, and Cisco Attendant Console

Key Features

Cisco CallManager is the call-processing component of the Cisco IP Telephony Solution for the Enterprise part of Cisco AVVID (Architecture for Voice, Video and Integrated Data). The Cisco IP Telephony Applications Server provides a high-availability server platform for Cisco CallManager call processing, services, and applications.

Cisco CallManager supports a growing list of features in the following categories:

User features

Administrative features

Third-party applications

Cisco applications

For a complete list of features for the latest release of Cisco CallManager, refer to the product information at:

http://www.cisco.com/univercd/cc/td/doc/pcat/clmn32.htm#CHDDGCFJ

Table 4-5 describes key features of Cisco CallManager.

Table 4-5 Key Features of Cisco CallManager 

Feature
Description

Software suite of integrated voice applications

Provides functions such as voice conferencing and manual attendant console without special-purpose voice-processing hardware.

Enhancing its capabilities at a customer location requires upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs.

Distributed architecture across an IP network

Improves system availability and scalability of Cisco CallManager servers and all Cisco IP phones, gateways, and applications.

Call admission control

Ensures that voice QoS is maintained across constricted WAN links and automatically diverts calls to alternate Public Switched Telephone Network (PSTN) routes when WAN bandwidth is not available.

System administration

Use a web-based interface to the configuration database that permits remote device and system configuration.

Provides access to HTML-based online help for users and administrators.

System administration tools

The Bulk Administration Tool (BAT) automates adding, updating, or deleting phones, users, and devices on the Cisco CallManager database.

The Administrative Reporting Tool (ART) generates the following reports that provide information about voice quality and gateway performance:

Quality of service

Traffic details

User call details

Billing details

Gateway details

Call Detail Records

Cisco CallManager Serviceability

Provides the following services for troubleshooting problems:

Alarms—Saves Cisco CallManager services alarms and events for troubleshooting and provides alarm message definitions.

Trace—Saves Cisco CallManager services trace information to log files for troubleshooting. Administrators can configure, collect, and analyze trace information.

Admin Serviceability Tool—Monitors real-time behavior of the components in a Cisco CallManager cluster.

Control Center—Views status of Cisco CallManager services. Administrators use Control Center to start and stop services.


System Capabilities

The following is a summary of Cisco CallManager system capabilities:

Centralized system administration, monitoring, and reporting

Foreign Exchange Office (FXO) and Foreign Exchange Station (FXS) interface support

Media Gateway Control Protocol (MGCP) support

Call routing using Alternate Automatic Routing (AAR), Automated Route Selection (ARS), and automated bandwidth selection

Attenuation/gain adjustment per device, comfort noise generation, silence suppression, and voice activity detection

Codec support for automated bandwidth selection

Digit analysis and call treatment, outbound call blocking

Unified dial plan, dial plan partitioning for multi-tenants and toll restriction

Distributed call processing

H.323 interface to selected devices and interface to H.323 gatekeeper for call admission control

Hot line and private line, automated ringdown (PLAR)

Off-premises station (OPX)

Music on Hold (MOH)

Hunt groups

Out-of-band dual tone multifrequency (DTMF) signaling over IP

Redundancy and automated failover on call-processing failure

Survivable Remote Site Telephony (SRST)

Shared resource/application management and configuration for transcoder, conference bridge

Simplified North American Numbering Plan (NANP) and non-NANP support

Third-party applications that support the following:

Broadcast paging—through Foreign Exchange Station (FXS)

SMDI for message waiting indication

Hook-flash support on selected FXS gateways

TAPI 2.1 (Telephony Applications Programing Interface) service provider (TSP) interface

JTAPI 1.2 (Java Telephony Application Programing Interface) service provider interface

Billing and call statistics

Call preservation for active calls during a server outage

Specifications

Table 4-6 lists the specifications for Cisco CallManager.

Table 4-6 Specifications for Cisco CallManager on the Cisco ICS 7750 

Type
Description

Hardware platform

Runs on the SPE3101

System software

Requires Cisco ICS 7750 system software release 2.1.0 or later

Applications software

Cisco CallManager Release 3.1(2c) or later

Client PC hardware

Minimum requirements:
233-MHz CPU
64 MB of RAM
CD-ROM drive
VGA monitor with 640 x 480 pixel display and 256 colors

Client operating system

Windows 98
Windows NT 4.0
Windows 2000
Windows Me

Web browsers

Microsoft Internet Explorer version 5.01 or later
Netscape Navigator version 4.7 or later

1 To run system software release 2.1.0, you must replace SPE200s with SPE310s, and you cannot install SPE310s in a chassis that has SPE200s.