Cisco ICS 7750 System Description, 2.6.0
Features of Cisco IP Phones
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Features of Cisco IP Phones

Table Of Contents

Features of Cisco IP Phones

Cisco IP Phone 7960 and Cisco IP Phone 7940

Key Features

Technical Specifications

Cisco IP Phone 7910 and 7910+SW

Key Features

Technical Specifications

Cisco IP Phone Expansion Module 7914

Key Features

Technical Specifications

Cisco IP Conference Station 7935

Key Features

Technical Specifications

Cisco IP SoftPhone

Key Features

System Requirements

Cisco CallManager Attendant Console

Key Features

Technical Specifications


Features of Cisco IP Phones


Cisco IP Phones are full-featured devices that provide voice communication over an IP network. These Cisco IP Phones function like traditional analog telephones, so that you can place and receive calls and perform functions, such as call forwarding, redialing, speed dialing, transferring calls, placing conference calls, and accessing voice mail.

These Cisco IP Phone models are available:

Cisco IP Phone 7960 and Cisco IP Phone 7940

Cisco IP Phone 7910 and 7910+SW

Cisco IP Phone 7910 and 7910+SW

Cisco IP Phone Expansion Module 7914

Cisco IP Conference Station 7935


Note All Cisco IP Phones support G.711 and G.729a audio compression.


Additionally, two Cisco software applications can increase the functionality of the Cisco IP Phone:

Cisco IP SoftPhone

Cisco CallManager Attendant Console

Cisco IP Phone 7960 and Cisco IP Phone 7940

The Cisco IP Phone 7960 is a full-featured, multiline phone used primarily by managers and executives. The Cisco 7960 has six programmable buttons for lines or for speed dialing, and it has four interactive soft keys.

The Cisco IP Phone 7940 is for low-to-medium-traffic users who need a minimum of directory numbers. The Cisco 7940 model has two programmable buttons for lines or speed dialing. This is the only difference between the Cisco 7960 and the Cisco 7940.

The large LCD screen shows the time and date, the phone number, the calling party name and number, and the line/call status. The display can show graphics and web-based information such as directories and stock reports.

The phone operates with IP telephony systems based on Cisco CallManager technology.

Figure 6-1 shows the Cisco IP Phone 7960. The Cisco IP Phone 7940 has only two line or speed dial buttons.

Figure 6-1 Cisco IP Phone 7960

Key Features

The Cisco IP Phone 7960 and Cisco IP Phone 7940 include the following key features:

Cisco IP Phone 7960—Six programmable line/feature buttons and four interactive soft keys.

Cisco IP Phone 7940—Two programmable line/feature buttons and four interactive soft keys.

Two RJ-45 ports that support 10/100-Mbps half- or full-duplex connections to external devices:

One connector connects the phone to the Catalyst switch, using a straight-through cable; the phone can receive inline power from the Catalyst switch over this connection.

The other connector connects the phone to a network device, such as a computer, using a straight-through cable.

A minimum of 24 user-adjustable ring tones.

G.711 and G.729a audio compression.

H.323 and Microsoft NetMeeting compatibility.

A hearing-aid-compatible handset, which meets the American Disabilities Act (ADA) requirements.

Messages—Identifies incoming calls and categorizes them on the screen. The user can return calls quickly and effectively by using the direct dial-back capability.

Directories—The corporate directory integrates with the Lightweight Directory Access Protocol (LDAP3) standard directory.

Settings—The Settings feature key permits adjusting display contrast and selecting ringer tone and volume settings for all audio, such as ringer, handset, headset, and speaker.

Configuration—Can be configured automatically or set up manually for Dynamic Host Control Protocol (DHCP), Trivial File Transfer Protocol (TFTP), Cisco CallManager, and backup Cisco CallManagers.

Services—For accessing any web-based information using Extensible Markup Language (XML).

Help—Online help provides information about all of the capabilities of the phone.

Comfort noise generation and voice activity detection (VAD) programming system-wide.

EIA/TIA-232 port—For options such as line expansion and security access.

Technical Specifications

Table 6-1 lists the technical specifications for the Cisco IP Phone 7960 and the Cisco IP Phone 7940.

Table 6-1 Technical Specifications for the Cisco IP Phone 7960 and the
Cisco IP Phone 7940 

Type
Description

Dimensions

Height: 8 in. (20.32 cm)
Width: 10.5 in. (26.67 cm)
Depth: 6 in. (415.24 cm)

Weight

3.5 lb (1.6 kg)

Temperature

Operating: 32 to 104ºF (0 to 40ºC)
Nonoperating: 14 to 140ºF (-10 to 60ºC)

Relative humidity

Operating: 10 to 95% (noncondensing)

Power

100 to 240 VAC, 50 to 60 Hz, 0.5A (when using the AC adapter)
48 VDC, 0.2A (when using the in-line power over the network cable)

Cables

Two pairs of Category 3 for 10-Mbps cables
Two pairs of Category 5 for 100-Mbps cables

Distance

Most Cisco IP phones should be within 330 ft (100 m) of a phone closet

Safety

UL 1950
CSA C22.2 No. 950
AS/NZS 3260
IEC 60950
EN 60950
TS001
CE Marking

Emissions

FCC (47CFR) Part 15 Class B
EN 55022b Class B
VCCI Class B
AS/NZS 3548 Class B

Telecom

IC CS-03
FCC (47CFR) Part 68

Standards

IEEE 802.3x full duplex on 10BASE-T, 100BASE-TX, and 100BASE-X ports
IEEE 802.1p CoS prioritization
IEEE 802.1Q VLAN
IEEE 802.3z 1000BASE-X specification
1000BASE-SX
1000BASE-LX/LH
1000BASE-ZX
IEEE 802.3u 100BASE-TX specification
IEEE 802.3 10BASE-T specification


Cisco IP Phone 7910 and 7910+SW

The Cisco IP Phone 7910 and the Cisco IP Phone 7910+SW are basic telephones intended primarily for areas that require only basic features, such as lobbies, break rooms, and hallways. The Cisco IP Phone 7910+SW includes a Cisco two-port switch for connecting the phone to a PC or other Ethernet device.

The LCD display shows the time and date, the phone number, the calling party name and number, and the line or call status. The phone operates with IP telephony systems based on Cisco CallManager technology.

Figure 6-2 shows the Cisco IP Phone 7910.

Figure 6-2 Cisco IP Phone 7910

1

Handset with indicator light

9

Programmable button

2

LCD screen

10

Programmable button

3

Line button

11

Programmable button

4

Hold button

12

Speaker

5

Transfer button

13

Mute

6

Settings button

14

Volume buttons

7

Footstand adjustment

15

Speed Dialing buttons

8

Programmable button

16

Dialing pad


Key Features

The Cisco IP Phone 7910 and the Cisco IP Phone 7910+SW include the following key features:

One line with four dedicated feature buttons (line, hold, transfer, and settings).

The Cisco 7910 has one standard 10BASE-T RJ-45 connection.

The Cisco 7910+SW has two standard 10/100BASE-T RJ-45 interfaces.

G.711 and G.729a audio compression.

H.323 and Microsoft NetMeeting compatibility.

A hearing-aid-compatible handset, which meets the ADA requirements.

Settings—The Settings feature key permits adjusting of the display contrast and selecting of the ringer tone and volume settings for all the audio, such as ringer, handset, headset, and speaker.

Configuration—Can be either configured automatically or set up manually for DHCP, TFTP, Cisco CallManager, and backup Cisco CallManagers.

Comfort noise generation and VAD programming system-wide.

Technical Specifications

Table 6-2 lists the technical specifications for the Cisco IP Phone 7910 and the Cisco IP Phone 7910+SW.

Table 6-2 Technical Specifications for the Cisco IP Phone 7910 and
Cisco IP Phone 7910+SW 

Type
Description

Dimensions

Height: 8 in. (20.32 cm)
Width: 10.5 in. (26.67 cm)
Depth: 6 in. (415.24 cm)

Weight

2.2 lb (1.0 kg

Temperature

Operating: 32 to 104° F (0 to 40 C°)
Nonoperating: 14 to 140° F -10 to 60° C)

Relative humidity

Operating: 10 to 95% (noncondensing)

Power

100 to 240 VAC, 50 to 60 Hz, 0.5A (when using the AC adapter)
48 VDC, 0.2A (when using the in-line power over the network cable)

Cables

Two pair of Category 3 for 10-Mbps cables
Two pair of Category 5 for 100-Mbps cables

Distance

Most Cisco IP phones should be within 330 ft (100 m) of a phone closet

Safety

UL 1950
CSA C22.2 No. 950
AS/NZS 3260
IEC 60950
EN 60950
TS001
CE Marking

Emissions

FCC (47CFR) Part 15 Class B
EN 55022b Class B
VCCI Class B
AS/NZS 3548 Class B

Telecom

IC CS-03
FCC (47CFR)Part 68

Standards

IEEE 802.3x full duplex on 10BASE-T, 100BASE-TX, and 100BASE-X ports
IEEE 802.1p CoS prioritization
IEEE 802.1Q VLAN
IEEE 802.3z 1000BASE-X specification
1000BASE-SX
1000BASE-LX/LH
1000BASE-ZX
IEEE 802.3u 100BASE-TX specification
IEEE 802.3 10BASE-T specification


Cisco IP Phone Expansion Module 7914

The Cisco IP Phone Expansion Module 7914 attaches to the Cisco IP Phone 7960 and adds 14 buttons and an LCD display to aid administrative assistants and others who must monitor and manage calls. These buttons can be programmed as directory numbers (DNs), line keys, or speed-dial keys.

Two expansion modules can be attached to the IP phone, for a total of 34 line and/or speed dial buttons as shown in Figure 6-3.

Figure 6-3 Cisco IP Phone 7960 with Two Expansion Modules

1

LCD screen—Displays information about each button.

2

Lighted buttons—Buttons that are each assigned as a line with a directory number or as a speed-dial button.


Key Features

The LCD screen shows the information about a programmable button. It displays the directory number or the text label, such as a name, that is assigned to the button. A speed dialing button displays the phone number or text name.

Line buttons that are assigned with directory numbers can be illuminated to show the line status information identified in Table 6-3.

Table 6-3 Lighted Buttons and Line Status

Button Light
Line Status

Off/dark

Line is available.

Green, steady

Line is in use by user; user can transfer the call.

Red, steady

Line is in use by someone else.

Amber, flashing

Line is ringing.

Green, flashing

The user put the call on hold.

Red, flashing

Someone else has the call on hold.


Each button that is not used as a directory number or line key can be programmed as a speed-dial key by using the Cisco IP Phone User Options web page.

To attach the expansion module to a Cisco IP Phone 7960, use the single footstand for one module. Use a double footstand to attach two modules.

When the Cisco 7960 uses a local power cube, a single expansion module can receive power from the cube attached to the Cisco 7960. If the Cisco IP Phone 7960 receives in-line power, the single expansion module requires a power cube.

For two expansion modules attached to the Cisco 7960, a separate power cube is required for the expansion modules.

Technical Specifications

Table 6-4 lists the technical specifications for the Cisco IP Phone Expansion Module 7914.

Table 6-4 Technical Specifications for Cisco IP Phone Expansion Module 7914 

Type
Description

Dimensions

Height: 8 in. (20.3 cm)
Width: 4.75 in. (12.1 cm)
Depth: 2 in. (5.1 cm)

Weight

0.82 lb (.36 kg)

Temperature

Operating: 32 to 104ºF (0 to 40ºC)
Nonoperating: 14 to 140ºF (-10 to 60ºC)

Relative humidity

Operating: 10 to 95% (noncondensing)

Power

100 to 240 VAC, 50 to 60 Hz, 0.5A (when using the AC adapter)
48 VDC, 0.2A (when using the in-line power over the network cable)

Cables

Two pairs of Category 3 for 10-Mbps cables
Two pairs of Category 5 for 100-Mbps cables

Distance

Most Cisco IP phones should be within 330 ft (100 m) of a phone closet

Safety

UL 1950
CSA C22.2 No. 950
AS/NZS 3260
IEC 60950
EN 60950
TS001
CE Marking

Emissions

FCC (47CFR) Part 15 Class B
EN 55022b Class B
VCCI Class B
AS/NZS 3548 Class B

Telecom

IC CS-03
FCC (47CFR) Part 68

Standards

IEEE 802.3x full duplex on 10BASE-T, 100BASE-TX, and 100BASE-X ports
IEEE 802.1p CoS prioritization
IEEE 802.1Q VLAN
IEEE 802.3z 1000BASE-X specification
1000BASE-SX
1000BASE-LX/LH
1000BASE-ZX
IEEE 802.3u 100BASE-TX specification
IEEE 802.3 10BASE-T specification


Cisco IP Conference Station 7935

The Cisco IP Conference Station 7935 is designed for voice conferencing over an IP network, and is used in offices and in small- to medium-sized conference rooms. The IP Conference Station provides basic business conferencing features and functions such as conferencing multiple callers, holding or transferring a call, and muting the microphone. The IP Conference Station replaces a traditional analog conferencing unit on an IP telephony network.

The IP Conference Station has three microphones, which allow conference participants to move around while speaking. In addition to the regular dialing pad, the conference station provides three soft keys and menu navigation keys that guide a user through call features and functions. The LCD display shows time and date, calling party name and number, the digits the user dialed, and the feature and line status as shown in Figure 6-4.

Figure 6-4 Cisco IP Conference Station 7935

1

LEDs—Indicate call status.

7

Mute button—Turns call-muting on or off.

2

LCD screen—Displays instructions and information.

8

Dialing pad—For dialing numbers and input for a menu selection.

3

Scroll buttons—For navigating through the menu options.

9

Redial button—Redials the last number dialed.

4

Select button—For choosing a menu option.

10

Phone button—For placing, answering, or disconnecting a call.

5

Soft keys—Functions change with the call state.

11

Exit button—For closing a menu, a list, or the Phone Book.

6

Volume buttons—For increasing and decreasing caller and speaker volume.

12

Menu button—For accessing Call Functions, Phone Book, Settings, Admin Setup, and System Information menus.


Key Features

The Cisco IP Conference Station 7935 includes the following key features:

Supports standard business telephony features including: call hold, call transfer, call release, mute conference (ad-hoc and meet-me), park, and pick up.

Uses software upgrades from Cisco CallManager to allow the product to grow with system capabilities.

Provides two-way conversations without clipping and distortion by using full-duplex operation. The system adapts to changes in the acoustic conditions of the room.

Provides uniform, 360-degree room coverage of small- to medium-sized conference rooms or offices by using a digitally tuned speaker and three microphones.

An integrated keypad eliminates the need to receive or place calls from a separate phone.

Reduces clutter on the desktop by having a single cable that combines network and power.

Simple to install and use. It is configured by using Cisco CallManger administration.

Uses DHCP for auto-address configuration to the IP network.

Supports G.711 and G.729a audio compression.

Has comfort noise generation and voice activity detection.

Uses Cisco Discovery Protocol to Cisco Catalyst switch port providing protocol for E911 services, phone tracking, and asset/theft management.

Has an RJ-45 port that provides 10/100BASE-TX Ethernet LAN connection to the IP network.

Has a Settings function for adjusting display contrast, choosing from five adjustable ring tones, displaying the network configuration, and the call status.

Technical Specifications

The recommended environments for operating the Cisco IP Conference Station are closed offices and conference rooms up to 20 by 30 feet in dimension without major glass or ceramic surfaces, and with normal background air-conditioning noise.

Table 6-5 lists the technical specifications for the Cisco IP Conference Station 7935.

Table 6-5 Technical Specifications for Cisco IP Conference Station 7935 

Type
Description

Dimensions

Height: 12.5 in. (31.5 cm)
Width: 12 in. (30.2 cm)
Depth: 2.25 in. (5.7 cm)

Weight

1.75 lb (0.8 kg)

Temperature

Operating: 32 to 104ºF (0 to 40ºC)
Nonoperating: -22 to 131ºF (-30 to 55ºC)

Relative humidity

Operating: 20 to 85% (noncondensing)

Power

Power interface and network connection provided by the power interface module (PIM)

Audio bandwidth

300 to 3500 Hz

Speaker volume

85 dB peak volume at 0.5 meters

Distance

Most Cisco IP phones should be within 330 ft (100 m) of a phone closet

Safety

UL 1950
CSA C22.2 No. 950
AS/NZS 3260
IEC 60950
EN 60950

Emissions

FCC Part 15 (CFR 47) Class B
CES-003 Class B
EN 55022 Class B
CISPR22 Class B
VCCI Class B
AS/NZS 3548 Class B
EN55024

Telecom

IC CS-03
FCC (47CFR) Part 68

Standards

IEEE 802.3x full duplex on 10BASE-T, 100BASE-TX, and 100BASE-X ports
IEEE 802.1p CoS prioritization
IEEE 802.1Q VLAN
IEEE 802.3z 1000BASE-X specification
1000BASE-SX
1000BASE-LX/LH
1000BASE-ZX
IEEE 802.3u 100BASE-TX specification
IEEE 802.3 10BASE-T specification


Cisco IP SoftPhone

Cisco IP SoftPhone is a desktop application that turns a computer into a full-feature telephone, with call tracking and one-click dialing from online directories. By combining the Cisco IP SoftPhone with a Cisco IP phone, calls can be placed, received, and controlled from a desktop PC.

Figure 6-5 shows the main components of the Cisco IP SoftPhone.

Figure 6-5 Cisco IP SoftPhone

1

Icon bar

3

Call blocks

2

Lines

4

Context-sensitive button bar


Key Features

Cisco IP SoftPhone includes the following key features:

Cisco IP SoftPhone can be used as a standalone phone—Place and receive all calls through a computer rather than an IP phone; the PC must have a full-duplex sound card with appropriate drivers installed, and it must also have a computer headset or computer handset.

Cisco IP SoftPhone used with a Cisco IP phone—Control calls from the computer or IP phone; both devices show the same current call state.

Online dialing and directories—Place calls using directory servers, web pages, and the computer keyboard; integrates with the CallManager directory service; automatically translates alphanumeric dialing strings into keypad digits.

Call tracking—Display and log caller address, caller name, and phone number; view call log anytime for a history of calls (including missed calls) to see which line placed or received the call, the call duration, type of call, and how the call ended.

Audio conferencing—Initiate a conference call by clicking the conference button and dragging a directory entry to the active call block; full audio conferencing capabilities allow up to six parties to participate; support full-duplex audio so that people can speak simultaneously; roster shows the current list of participants.

Virtual Conference Room desktop collaboration—Create online meetings in which all parties can be heard and any party can share a document, application, or whiteboard, with other participants; integrate with Microsoft NetMeeting for video and other modes of collaboration. Virtual Conference Room includes the following features:

Whiteboarding—Everyone in a call or audio conference can view, draw, and type simultaneously on a shared screen.

Application and document sharing—All meeting participants can view and work on files simultaneously.

Chat—Integrates with the Microsoft NetMeeting chat application to send a text message to all or selected participants in an audio or video call.

Video collaboration—Integrates with Microsoft NetMeeting to conduct video meetings and receive video calls in the NetMeeting video window even if unable to transmit video.

Voice mail integration—Integrates with a voice-mail system to transfer calls or place calls directly into a voice mailbox.

CallManager services—Uses the services of CallManager to route calls through an IP telephony network.

USB handset/headset integration—Provides the option for selecting a separate sound card device for voice stream and ringers.

Localization support—English, French, German, Japanese, Korean, and Simplified Chinese versions.

System Requirements

Table 6-6 lists the system requirements for installing and using Cisco IP SoftPhone on a PC.

Table 6-6 Requirements for Using a Cisco IP SoftPhone System 

Hardware/Software
Requirement

Operating system

Microsoft Windows 95, Windows 98 SE (Second Edition), Windows NT 4.0 with Service Pack 4 or later, Windows 2000, or Windows XP

Free disk space

40 MB

Temporary disk space

60 MB (20 MB is used just for installation)

Processor

Pentium II 266 MHz; Pentium 166 MHz MMX if used only in the phone-control mode

Memory

64 to 128 MB of RAM

Internet browser

Microsoft Internet Explorer 4.01 or later, or Netscape Navigator 4.06 or later with Internet Explorer 4.01 or later also installed (Cisco IP SoftPhone requires the Java Virtual Machine [JVM] included with Internet Explorer)

Sound card

Microsoft Windows-compatible full-duplex sound card (not required if a USB microphone/headset is used)

Computer headset or handset

Any PC-compatible headset or handset (microphone and headphone)

Microsoft NetMeeting client application

Version 3.01

Cisco CallManager

Version 3.0.6 or later; Version 3.1 or later for redundancy support


Cisco CallManager Attendant Console

Cisco CallManager Attendant Console is designed to automate the user and administrative operations of a manual attendant console. The Cisco CallManager Attendant Console uses a graphical user interface and a Cisco IP phone to perform attendant console functions such as call handling and line-state monitoring. The attendant console can handle calls for an entire company or a department within a company, or a user can manage calls for a single IP phone.

The Cisco CallManager Attendant Console is installed on a PC that has LAN connectivity to the Cisco CallManager system. The attendant console works with a Cisco IP phone that is registered to a Cisco CallManager system (one console for each phone that is used as an attendant console). Multiple consoles can connect to a single Cisco CallManager system to share the call load.

Cisco CallManager Attendant Console lets the user do the following tasks:

Answer, place, manage, or direct calls

Configure and use speed dial buttons which can be grouped in multiple tabs

Look up directory numbers, manage or route calls, and view line status for users and resources contained in the Cisco CallManager database

Cisco CallManager Attendant Console replaces Cisco WebAttendant and works with Cisco CallManager 3.1 or later.

Figure 6-6 shows an overview of the Cisco CallManager Attendant Console user interface.

Figure 6-6 The Cisco CallManager Attendant Console Interface

1

Cisco CallManager Attendant Console window

7

Cisco CallManager Server IP address

2

Menu bar

8

Pop to Top icon

3

Directory pane

9

Operator Line button

4

Call Control toolbar

10

Call Details area

5

Speed Dial pane

11

Call Control pane

6

Speed Dial Group tab

12

Line Status area


Key Features

Cisco CallManager Attendant Console includes the following key features:

Loop keys— Provides for simultaneous management of all lines available on the associated IP phone.

Line status—Displays icons to show these line states:

Handset with 3 dashes—The line is idle.

Handset with up arrow—A call is ringing on the line.

Handset with down arrow—The line has a call on hold.

Handset with two-way arrows—The line is busy.

Handset with question mark—The line state is unknown.

Toolbar—Provides configurable function keys for logging in or out, for answering and releasing calls, and for other call handling tasks.

Speed-dial buttons—Provides unlimited programmable buttons for placing calls and monitoring phone status for speed-dial lines. Tabs provide for grouping speed-dial lines.

Directory view—Provides a line status record for every line appearance in the Cisco CallManager cluster. Searchable by last name, first name, extension, and department. Uses the same line status indicators.

Headset capability—Uses the same headset requirements of the Cisco IP phones.

Drag and drop operation—Provides quick call management by dragging the call to the directory number for transferring the call.

Keyboard shortcuts—Used as an alternative to mouse operations.

Technical Specifications

Table 6-7 lists the system capacities and capabilities of Cisco CallManager Attendant Console.

Table 6-7 System Capabilities of the Cisco CallManager Attendant Console 

System Capabilities
Description

Capacities

32 hunt groups (pilot numbers) per Cisco CallManager cluster.

16 hunt group members per hunt group.

As many call loops per CallManager Attendant Console as configured on the controlled IP phone device.

Any loop can be a hunt group member.

96 Cisco CallManager Attendant Consoles per cluster.

Maximum of 512 simultaneous calls (32 hunt groups, each with 16 members) on as many as 96 configured CallManager Attendant Consoles.

Administration

System device configuration and operation through a web interface; there are no operator applications to install at each operator's PC.

Redundancy

Multiple operators can be assigned to the same loop/pilot. The operator monitors the same lines. If an operator station fails or is off line, the calls are distributed to all other operators with the same loops.

Server Component

Is Installed on the SPE running Cisco CallManager 3.1(x) and 3.2(x).

Download from CCO for existing and new Cisco CallManager systems.

Will be bundled with Cisco CallManager 3.3(1) and later.

Client System Requirements

Operating System—Microsoft Windows 98, ME, NT 4.0, Windows 2000.

Basic system—Pentium II 366-MHz processor with 128 MB of RAM.