Cisco ICS 7750 Troubleshooting Guide, 2.5.0
Troubleshooting Cisco ICS 7750 Software
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Troubleshooting Cisco ICS 7750 Software

Table Of Contents

Troubleshooting Cisco ICS 7750 Software

Troubleshooting ICS System Manager

Initial Configuration Problems

ICS System Manager Error Codes

ICS System Manager Log Files

Changing the Host Name of the SPE Running System Manager

Guidelines for Host Names

Launching Visual Switch Manager from SSP Manager

Conflicting Credentials When Upgrading ICS System Software

ICSConfig Error After Upgrading Cisco CallManager to 3.1(4a)

Troubleshooting Cisco CallManager

Access Denied

Browser Access Limitations

Cisco CallManager Shutdown

Cisco CallManager Traces

Setting Up Cisco CallManager Traces for the Cisco TAC

SDL Traces

Sniffer Trace

Troubleshooting Tips for Cisco CallManager

CallManager and Problems with DC Directory

Password Recovery

Password Recovery Scenarios

How Passwords Are Stored on the Cisco ICS 7750

Recovering Passwords or Resetting Cards to Reset Passwords

SPE310 Cards

ASI and MRP Cards Without Flash Memory

SSP Card


Troubleshooting Cisco ICS 7750 Software


This chapter explains how to identify and to solve problems with the Cisco Integrated Communications Systems (ICS) 7750 software, including ICS System Manager and Cisco CallManager. This chapter includes the following sections:

Troubleshooting ICS System Manager

Troubleshooting Cisco CallManager

Password Recovery


Note See Chapter 9, "Solving Voice Problems" for information about problems related to IP Phones, trunks, lines, and voice interface cards (VICs).



Note For a description of the features, modifications, and caveats for the
Cisco Integrated Communications System 7750 (Cisco ICS 7750) release 2.5.0, refer to the Release Notes for System Software Release 2.5.0 on the
Cisco ICS 7750.


Troubleshooting ICS System Manager

The following sections describe how to resolve problems with ICS System Manager:

Initial Configuration Problems

ICS System Manager Error Codes

ICS System Manager Log Files

Changing the Host Name of the SPE Running System Manager

Launching Visual Switch Manager from SSP Manager

Conflicting Credentials When Upgrading ICS System Software

ICSConfig Error After Upgrading Cisco CallManager to 3.1(4a)

Initial Configuration Problems

If you use ICSConfig to change the IP address of an analog station interface (ASI) or multiservice route processor (MRP) card that has analog—Foreign Exchange Station (FXS), Foreign Exchange Office (FXO), or ear and mouth (E&M)—ports, you might not be able to place a Public Switched Telephone Network (PSTN)-to-IP call or an IP-to-PSTN call over that port. PSTN-to-PSTN and IP-to-IP calls, however, will continue to be placed normally.

To resolve this problem, complete the following steps:


Step 1 Access Cisco CallManager.

Step 2 Choose Device > Gateway.

The Find and List Gateway screen appears.

Step 3 Enter search criteria to locate the gateway (ASI or MRP).

A list of discovered devices appears.

Step 4 Click the Reset button next to the gateway that you want to reset.

The Reset Device window appears.

Step 5 Click Restart Device.



Note During system discovery, you may see specific error codes if ICSConfig encounters an error condition; for example, "error code 100—cannot discover SSP." When such an error occurs, ICSConfig displays a page that contains a description of the specific error with links to the help pages that provide instructions for correcting the problem. If an error occurs while ICSConfig is running, click the link(s) on the error code page for instructions on resolving the error condition and then proceed with ICSConfig.


ICS System Manager Error Codes

Table 5-1 lists some of the error codes that might be displayed through System Manager when an internal error condition is found by any of the ICS System Manager software modules.

Table 5-1 ICS System Manager Error Codes  

Error Code
Description

2

Login password was not correct; could not execute any commands on system card

3

Enable password not correct; could not execute any commands on the system card

9

File may not be available in TFTP directory on SPE

13

FTP copy failed

15

Timed out while reading file to deliver to system card

19

System card unreachable; host name truncated; could not establish connection

101

Config file generation failed for system card

102

Config file cannot be parsed by the ICSSM

103

Internal error; could not continue the process

104

Failed to add device record to the inventory database

105

Failed to delete device record to the inventory database

106

Failed to update device record from the inventory database

107

ICS System Manager could not create system registry key

108

ICS System Manager could not open system registry key

109

Command cannot be accepted by system card

-65435 to -65429

ICS System Manager failed to set address on the system card; slot number is incremented from -65435 to -65429

-65335 to -65329

ICS System Manager failed to process the copy run start command on the system card; slot number is incremented from -65435 to -65429


ICS System Manager Log Files

The log files used by ICS System Manager are listed below, along with the location of each log file on the system processing engine (SPE) hard disk. You can use these log files to help isolate and resolve ICS System Manager problems.

ICS System Manager module logs under C:\Program Files\Cisco Systems\ics\Program:

Multi.log

Back.log

BBTrace.log

BBTrace.bak

FMM traces under C:\Program Files\Cisco Systems\ics\Program\FMM\Trace

Replication and SNMP logs under C:\W2KS\System32:

repl.log

snmpdbg.log

Installation log files and/or folders that are created during every ICS System Software installation or upgrade. These logs appear under the C drive root directory with the naming convention of ICSINSTALL-date-time, such as

ICSINSTALL-04-26-2002-16-21-19

where the ICSINSTALL-date-time folder contains the following log files:

ICSINSTALL.LOG—running log for the installation program

Summary.html—summary of the installation in html

Summary.log—summary of the installation

Under the ICSINSTALL-date-time folder, the following log files and/or folders may also be created, depending on the action taken:

Log files and/or folders that are created when ICS System Manager software is installed on the SPE:

ICS System Manager_LOCAL.log

Windows 2000 Updates_LOCAL.log

Upgrade log files and/or folders that are created when the SPE running System Manager is upgraded to a later version of software:

ICS System Manager Upgrade_LOCAL.log

Windows 2000 Updates_LOCAL.log

Upgrade log files and/or folders that are created when the SPE running System Manager is upgraded to a later version of software:

ICS System Manager Upgrade_LOCAL.log

Windows 2000 Updates_LOCAL.log

Upgrade log files and/or folders that are created when the SPE running ICS Core Software is upgraded to a later version of software:

ICS Core Software Upgrade_xxxxxxx-SPE.log

Windows 2000 Updates_xxxxxxx-SPE.log

where xxxxxxx is the host name of the SPE

Backup log files and/or folders that are created during system backup:

ICSBackup_ByICSSetup_ICSVer-2.x.x.bkf

ICSConfigData.xml—created by ICS System Software version 2.4.0 and later

Uninstallation log files and/or folders that are created when ICS System Software is uninstalled; these files and/or folders appear under the C drive root directory with the naming convention of "SMUninstall date time."

For example:

SMUninstall 5-1-2002 12.19

where the SMUninstall date time folder contains the following log files:

DropTable.sql.log

ICSSMUninstall.log

CallManager database migration-related

C:\CCMDBSetup.log

C:\DBConvert.txt

CNR logs under C:\Program Files\Network Registrar\logs

System maintenance module logs in

C:\Program Files\Cisco Systems\ics\SysMaint\SysMaint.log

C:\Program Files\Cisco Systems\ics\fmm\backup.log

C:\Program Files\Cisco systems\ics\fmm\restore.log


Note See the "Using Log Files for Troubleshooting" section for additional information on logs used for troubleshooting.


Changing the Host Name of the SPE Running System Manager

The computer name (also known as the host name) of an SPE running System Manager can be changed only if no applications have been installed on the SPE since it left the factory. For example, if you install Cisco CallManager on the SPE running System Manager, you cannot change the host name of that SPE unless you reimage the SPE and reinstall the software.

To change the host name of an SPE running System Manager, follow the practices and procedures in the "Changing the Host Name of the SPE310 Running System Manager" section in Chapter 5, "Operating the Cisco ICS 7750," in the
Cisco ICS 7750 Installation and Configuration Guide.

Guidelines for Host Names

The following principles govern the use of host names on SPEs and other devices on the same network as the Cisco ICS 7750:

Access privileges—You must be logged on as an administrator on the SPE in order to change the SPE host name.

Naming conventions:

The host name must be unique to your network.

The host name must not be longer than 15 characters.

Host names should contain only the numbers 0 through 9, the letters A through Z and a through z, and hyphens (-). You can use other characters, but using them might prevent other users from finding your device on the network.

Host names cannot have a space anywhere in the host name, including leading or trailing spaces. The following characters and symbols are not valid entries in host names: \ " / [ ] : | < > + = ; , ?.

Because Microsoft SQL Server is installed on the SPE as part of the system software and later as part of the Cisco CallManager installation, it is best practice to change the SPE host name prior to installing system software. If you have already installed system software, you can still change the host name of an SPE running System Manager, but only if no applications (including Cisco CallManager) have been installed on the SPE.

For detailed procedures on how to change the host name of an SPE running System Manager, refer to the Cisco ICS 7750 Installation and Configuration Guide. Once any applications are installed on the SPE, you cannot change the host name without first reimaging the SPE and restarting the SPE replacement process.

Launching Visual Switch Manager from SSP Manager

You may encounter a problem launching Visual Switch Manager from SSP Manager in System Manager, if you do not have the required Java plug-in installed on your client PC or workstation.


Note Visual Switch Manager has been renamed as Cisco Cluster Management Suite.


In attempting to launch Visual Switch Manager from the SSP Manager page, the browser may first display an initial page for the Visual Switch Manager and then go blank as the browser tries to load a Java applet. This problem affects both Internet Explorer and Netscape Navigator browsers.

To resolve this problem, install the Java plug-in version 1.3.1 on your client PC or workstation that is being used to launch the browser. The Java plug-in can be downloaded from the Cisco Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/java.

Conflicting Credentials When Upgrading ICS System Software

When running the ICS System Software Setup program on the SPE running System Manager, and at least one of the SPEs (running ICS Core Software) is selected for upgrade, you might encounter a problem in which the upgrade fails on the core software SPE. With this problem, the following error message might appear during the upgrade process:

ICS7700-AIFK2M1 / Slot 5 Installation Failed

System Error: Configuring SNMP Service: Unable to map a network drive 
to the remote SPE because the credentials being used conflict with an 
existing set of credentials. Please disconnect all existing 
connections such as mapped drives and explore sessions from the 
current SPE to the remote SPE and restart the current SPE before 
retrying the installation.

Configuring SNMP Service: Installation Failed

This problem occurs when there is an existing authenticated connection between the two SPEs in the chassis. The Windows operating system allows for only one user-authenticated connection between two Windows systems. Multiple connections between two SPEs are permitted, but only when they are using the same credentials. If an existing connection between the SPE running System Manager and the core software SPE has a credential other than that used by the ICS System Software Setup program, then you will encounter this problem.

To resolve the problem, check to make sure that there are no existing connections between the two SPEs, that you did not explicitly create a connection (by mapping a drive) between the two SPEs, or that an application that is running on your system did not create a connection in the background (such as connection to IPC$).

To check that there are no existing connections between the two SPEs, at the command prompt of the SPE running System Manager (where the installation program is executed) enter the following command:

C:\>net use

If there are any existing connections, they will be listed. Remove the existing connections by entering the following command:

C:\>net use /delete\\IP_address\c$

where IP_address is the IP address of the existing connection that you need to remove.

In addition, you should close any existing Windows Explorer sessions that might be open between the two SPEs. You can take these actions before you start the Setup program.

If the problem is still not resolved, then reboot the SPE running System Manager to remove any existing connections.

ICSConfig Error After Upgrading Cisco CallManager to 3.1(4a)

When running ICS System Software release 2.1.0 through 2.4.0, you might encounter a problem proceeding with ICSConfig after upgrading to Cisco CallManager version 3.1(4a). When this problem occurs, ICSConfig reports error code 100—Cannot discover SSP.

If you encounter this problem, you need to install an executable patch file—UpdateICSBeforeCMInstall.exe—on the SPE310.

(UpdateICSBeforeCMInstall.exe contains two batch files, ICSBeforeInstall.bat and ICSAfterInstall.bat). You can download this patch file from CCO. See the "Downloading ICS System Software" section for information about downloading software from CCO.

Follow these steps to apply the UpdateICSBeforeCMInstall.exe patch on the SPE and to recover your system:


Step 1 From CCO, download the UpdateICSBeforeInstall.exe file to the root directory (C:\) of the SPE running System Manager.

Step 2 On the SPE, navigate to C:\UpdateICSBeforeInstall.exe, and double-click the file to execute it.

Two batch files appear on the display—ICSBeforeInstall.bat and ICSAfterInstall.bat.

Step 3 Open up a command line prompt (Start > Run > cmd) on the SPE to access the root (C:\) directory.

Step 4 At the command line prompt, enter ICSBeforeInstall.bat:

C:\ICSBeforeInstall.bat

Press Enter.

Step 5 Return to the command line prompt, and enter ICSAfterInstall.bat:

C:\ICSAfterInstall.bat

Press Enter.

Step 6 Close the command line prompt by typing exit:

C:\exit



Note If you reimage an SPE310 that is running ICS System Software release 2.1.0 through 2.4.0, you will need to reapply this patch.

You can apply this patch before upgrading to Cisco CallManager 3.1(4a). In that case, you should not encounter the problem with ICSConfig.

This patch is not required if you are running ICS System Software release 2.5.0 or later.


Troubleshooting Cisco CallManager

Use Table 5-2 to find the likely cause of problems associated with Cisco CallManager. The problems are described in detail in the sections that follow.

Table 5-2 Cisco CallManager Problems and Possible Causes

Problem
Possible Cause

Attempting to view a Cisco CallManager web page results in an error.

See the "Access Denied" section.

Attempting to view Cisco CallManager 3.1 CCMUser or CCMAdmin web pages with Netscape results in an error.

See the "Browser Access Limitations" section.

Calls cannot be placed, or other voice applications close unexpectedly.

See the "Cisco CallManager Shutdown" section.


Access Denied

When attempting to access Cisco CallManager, you may see the following message:

Unable to start a DCOM Server... Access is Denied...

This message means that the system does not have read permission on the Cisco CallManager directory or that there is a Cisco CallManager database error. Contact technical support to resolve this problem.

Browser Access Limitations

When Cisco CallManager 3.1 is accessed with Netscape 6.1, the CCMUser web pages will not be displayed, and you will see an error message indicating the following:

Failed to create ASP object for: _RemoteScripts/rs_logon.asp

This message results from the use of an unsupported browser. The workaround is to use Netscape 4.7 or Internet Explorer 5.5 or later. This problem is scheduled to be resolved in Cisco CallManager 3.2.

You may also encounter problems in attempting to use Netscape 6.1 to access the Cisco CallManager 3.1 CCMAdmin web pages. In this situation, the CCMAdmin web pages will appear, but the top menu will not be functional, and the CCMAdmin pages will be inaccessible. The workaround is to use Netscape 4.7 or Internet Explorer 5.5 or later.


Note Web browser support requires Netscape Communicator 4.7 or later, or Internet Explorer 5.5 or later, with Java plug-in version 1.3.1 or later (refer to the
Cisco Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/java).


Cisco CallManager Shutdown

After a Cisco CallManager shutdown or restart, any calls that are being placed through Cisco CallManager are disconnected.

Determine whether the Cisco CallManager outage is planned (scheduled by an administrator) or unplanned:

Planned—Coordinate with the administrator to ensure that an orderly Cisco CallManager shutdown takes place by first verifying that there are no active caller sessions and by shutting down plug-ins and other applications associated with Cisco CallManager, in accordance with the instructions in the Cisco CallManager documentation.

Unplanned—Verify that there are no environmental or power problems affecting the Cisco ICS 7750 (see "System Troubleshooting Guidelines") and that the SPE on which Cisco CallManager is installed is functioning properly (see Chapter 3, "Solving Hardware Problems").

Cisco CallManager Traces

Traces are a valuable tool used for monitoring system performance and troubleshooting problems. Made up of user mask flags (bits) and trace levels, traces can add a load to the Cisco ICS 7750 SPE processor that may degrade call-processing performance.

Therefore, it is important to consider both the amount of trace information needed and the load on the system before you decide to turn on traces. It is equally important to ensure that trace parameters are configured properly so as not to generate large amounts of information, which can hinder problem isolation and resolution.

Because of the above considerations, tracing is turned off by default on Cisco CallManager.

Setting Up Cisco CallManager Traces for the Cisco TAC

To set up CallManager Traces, perform these steps:


Step 1 In Cisco CallManager, choose Service > Trace.

Step 2 Click CallManager Name or IP Address.

Step 3 Click Cisco CallManager.

Step 4 If you have not visited the page before, click the SetDefault button, which will populate most of the fields automatically and make any needed minor adjustments.

Step 5 Click Update to save these values.

These values are used for all the services. Most of the details are specific to the Cisco CallManager Service, but the other services can be examined as well.

Step 6 Note where the files are being logged. For Cisco CallManager, trace files are logged in the C:\Program Files\Cisco\Trace\CCM\ directory.

Step 7 Collect the correct trace files by navigating in Windows Explorer to the CCM directory (C:\Program Files\Cisco\Trace\CCM\), and then selecting View > Details from the menu bar to view dates and times.

Files will be overwritten after a period of time, so the only way to know which file is being logged to is to click View > Refresh on the menu bar and look at the dates and times on the files.



Note If you are reproducing a problem, make sure to select the file for the timeframe when you reproduced it. The best way to collect accurate trace files is to reproduce a problem and then quickly locate the most recent file and copy it from Cisco CallManager.


SDL Traces

SDL traces are useful in finding the cause of a particular error (such as dropped calls) by displaying a series of events that have occurred. Once enabled, SDL trace files can be saved to local directories, the Windows NT Event Viewer, and CiscoWorks2000. To avoid system performance degradation, SDL tracing should be turned off after the trace data has been captured.

To enable SDL traces, perform the following steps:


Step 1 In Cisco CallManager, choose Service > Service Parameters.

Step 2 Click CallManager Name or IP Address.

Step 3 In the Param field, select SdlTraceFlag.

Step 4 In the Value field, select T.

The following parameters should be configured with the recommended settings:

SdlTraceFlag—To turn SDL traces on and off.

To turn SDL traces on—set to T.

SdlTraceMaxLines—Maximum number of lines in each file before starting the next file. Can be any numeric value.

Set to 200 as a starting point.

SdlTraceTotalNumFiles—Maximum number of files before restarting file count and overwriting old files.

Set to 10 as a starting point.

SdlTraceTypeFlags—Values determine the type of debugging (layer 1,2,3, TCP, interface, gateway, etc.).

Change the default value (0x00004B05) to 0x00004B15 to see the errors logged.


Once the SDL traces are enabled and collected, they can be retrieved from the SPE in the C:\program files\cisco\trace\sdl subdirectory.

Sniffer Trace

A sniffer trace may be used in conjunction with an SDL trace. A sniffer is a software application that monitors IP traffic on a network and provides information about the quantity and type of network traffic, in the form of a trace. Sniffer traces can also help to identify high levels of broadcast traffic that could result in voice audio problems or dropped calls.

Common sniffer applications include Network Associates SnifferPro, and W&G Domino (sniffing hardware/software, and a network analyzer). With Domino, the recommendation is to use the analysis software to evaluate a captured sniffer file (such as from the SnifferPro application). Any sniffer application will work with Cisco CallManager.

Refer to the following websites for additional information on sniffer trace applications:

Network Associates SnifferPro, which is available at http://www.sniffer.com/

W&G Domino Analyzer, which is available at http://www.acterna.com/products/index.html


Note For detailed information about traces and about other monitoring tools and utilities in Cisco CallManager, refer to the "Troubleshooting and Monitoring Tools and Utilities" section of the Cisco CallManager Troubleshooting Guide, available at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/trouble/index.htm.


Troubleshooting Tips for Cisco CallManager

The following tips may be helpful in troubleshooting problems with Cisco CallManager:

Know where your devices are registered.

Each Cisco CallManager log traces files locally. If a Cisco IP Phone or gateway is registered to a particular CallManager, then the call processing is done on that CallManager if the call is initiated there. You will need to capture traces on that CallManager to debug a problem.

A common mistake is to have devices register on a Subscriber, while capturing traces on the Publisher. These trace files will be nearly empty (and most definitely will not have the trace information you need in them).

Another common problem is having Device 1 registered to "CM1" and Device 2 registered to "CM2." If Device 1 calls Device 2, the call trace is in CM1; if Device 2 calls Device 1, the trace is in CM2. If you are troubleshooting a two-way calling issue, you need traces from both CallManagers in order to collect all the information needed.

Include DNs (phone numbers) or IP addresses (if gateways) for all devices in the path of the problem. Also, collect software package version information for the associated ASIs or MRPs, including any available configurations.

This will enable the TAC engineer to quickly locate the phones and other devices involved in the problem call(s).

Know the approximate time of the problem in the traces.

Multiple calls may have been made; therefore, knowing the approximate time of the call can help TAC isolate the problem more quickly and efficiently.

Additional resources that are available to help you troubleshoot Cisco CallManager include the following:

Cisco CallManager Troubleshooting Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/
trouble/index.htm

AVVID (Architecture for Voice, Video, and Integrated Data)

http://www.cisco.com/warp/customer/788/AVVID/avvid.shtml

CallManager and Problems with DC Directory

If you cannot add a user or view the Global Directory, you may have a problem with the Data Connection (DC) Directory. The DC Directory Service may have halted, or the DC Directory Service running on the CallManager Subscriber and the CallManager Publisher may not be synchronized.

For additional information on DC Directory, refer to Fixing Problems with DC Directory.

Password Recovery

This section describes how to recover password information.

Password Recovery Scenarios

The following situations might require you to recover passwords:

Forgotten or lost password—Password recovery is required if the person who configured the system forgets the password or is unavailable.

Unsupported CLI modification—Password recovery is required if a password on one or more system cards is changed using the command-line interface (CLI), instead of using ICSConfig. See the "Best Practices for Using the IOS CLI" section for a list of unsupported CLI commands.

System interruption or system malfunction—Password recovery might be required if any of the following occurs while the system is writing data to the SPE310:

Power loss—The system does not have uninterruptible power supply (UPS) backup, and a commercial power outage occurs.

User intervention—The SPE310 card is rebooted, or the ICS System Manager session is terminated by the user.

System malfunction—The system malfunctions as a result of a hardware or software problem.

How Passwords Are Stored on the Cisco ICS 7750

ICS System Manager stores password information for each of the cards in the system, as follows:

SPE310 cards—Windows 2000 user IDs and passwords (including passwords associated with the admin [Super Administrator] and Administrator [Administrator] user IDs)

ASI and MRP cards—IOS login and enable passwords

System switch processor (SSP) card—IOS login and enable passwords

System alarm processor (SAP) card—Serial line protocol (SLP) enable password


Note MRP200, ASI81, and ASI160 cards do not have Flash memory; this means that these cards do not have permanent local storage of configuration data—they obtain this information from the SPE running System Manager.


Recovering Passwords or Resetting Cards to Reset Passwords

This section tells how to recover passwords and how to reset cards so that you can reset the passwords on those cards. This section includes the following topics:

SPE310 Cards

ASI and MRP Cards Without Flash Memory

SSP Card

SPE310 Cards

Password recovery is not supported on SPE310 cards.

If the admin and administrator passwords have been set to anything other than the defaults (admin and changeme, respectively), and if you do not remember what the passwords have been changed to, you must reimage the SPE310. Refer to "Reimaging Cisco ICS 7750 SPEs" for details on how to reimage the SPE310.

ASI and MRP Cards Without Flash Memory

Complete the following steps to reset ASI and MRP cards that do not have Flash memory (MRP200, ASI81, and ASI160). Resetting the cards enables them to obtain their passwords from the SPE310 running System Manager as long as their enable passwords were configured through, and known to, ICSConfig.


Note If the MRP200, ASI81, or ASI160 cards have been configured with a different enable password than the password that is known to ICSConfig, and if the enable password is not set to the default changeme, then ICSConfig would not be able to discover the cards. In that case, you would not be able to restart the cards through the Shutdown/Restart page in System Manager. Ensure you use ICSConfig for all system card configurations. See the "Best Practices for Using the IOS CLI" section for additional information on configuring system cards.



Step 1 On a PC connected to or networked with the Cisco ICS 7750 chassis, access ICSConfig.

The system discovers the cards that are currently installed in the chassis. After the discovery process is complete, the ICS 7700 System Configuration page displays.

Step 2 Click Shutdown/Restart.

The Restart/Shutdown System Cards page appears.

Step 3 On the Restart/Shutdown System Cards page, click the Restart button next to the card that you intend to restart.

Step 4 Click OK.

The ASI or MRP reboots and obtains its current password settings from the SPE310 running System Manager.


SSP Card

Complete the following steps to reset the SSP and change its passwords to their original values:


Step 1 Press the SHTDN button on the SSP.

The STATUS LED on the card starts blinking; after several minutes, it turns off. Wait for the STATUS LED to turn off before continuing to Step 2.

Step 2 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle cards by the edges only, and use an ESD-preventive wrist strap or other grounding device.

Step 3 Completely loosen the card captive screws.

Step 4 Press the upper and lower ejector levers outward at the same time to disengage the card from the backplane.


Caution Always use the ejector levers to disengage or seat cards. Failure to use the ejector levers can cause erroneous system error messages that indicate a card failure. Do not use the ejector levers to lift or support the weight of the cards.

Step 5 Grasp the ejector levers, and gently pull the card partially out of the chassis slot until you can grasp the card front panel with one hand. Pull the card out approximately 1 inch (2.5 cm).

Step 6 Make sure that the SSP card is still aligned with the upper and lower card guides in slot 7 of the chassis, and make sure that the ejector levers are in the open position (pointing outward).

Step 7 With the top and bottom edges of the card in the card guides, gently slide the card into the chassis until you feel resistance. Because there are grounding clips near the front and rear of the card guides, you might need to increase the force that you use to get the card past the grounding clips. If you encounter extreme resistance, pull the card out slightly, and push it back in again.

Step 8 Press the upper and lower ejector levers inward at the same time until they lock into their slots. This step firmly seats the SSP card into the chassis.

Step 9 While the SSP is booting, use a stylus to press and hold the SHTDN button on the SSP front panel.

Step 10 On a PC, open a HyperTerminal session with the SAP card.

Step 11 Press Ctrl-backslash (\), and use the SAP card menu to switch to the SSP.

Step 12 Enter the following command:

switch:flash_init

Text similar to the following is displayed:

switch: flash_init
Initializing Flash...
flashfs[0]: 109 files, 2 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 3612672
flashfs[0]: Bytes used: 2672128
flashfs[0]: Bytes available: 940544
flashfs[0]: flashfs fsck took 6 seconds.
...done Initializing Flash.

Step 13 Enter the following command to copy the SSP startup configuration file:

switch:copy flash:/config.text flash:/configsv.text

Text similar to the following is displayed:

File "flash:/config.text" successfully copied to 
"flash:/configsv.text"

Step 14 Enter the following command to delete the SSP startup configuration file:

switch:delete flash:/config.text

Step 15 Confirm that you want to delete the SSP startup configuration file:

Are you sure you want to delete "flash:/config.text" (y/n)?y

Text similar to the following is displayed:

File "flash:/config.text" deleted

Step 16 Enter the following command to enable the SSP to continue booting:

switch:boot

The SSP reboots. Text similar to the following is displayed:

Loading
"flash:c2900XL-c3h2s-mz-120-5.WC5.bin"...#############################
#

File "flash:c2900XL-c3h2s-mz-120-5.WC5.bin" uncompressed and 
installed, entry point: 0x3000 executing...

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           Cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

Cisco Internetwork Operating System Software
IOS (tm) C2900XL Software (C2900XL-C3H2S-M), Version 
12.0(5)WC5,MAINTENANCE INTERIM SOFTWARE
Copyright (c) 1986-2000 by Cisco Systems, Inc.
Compiled Mon 17-Jul-00 17:35 by ayounes
Image text-base: 0x00003000, data-base: 0x00301F3C

Initializing C2900XL flash...
flashfs[1]: 109 files, 2 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 3612672
flashfs[1]: Bytes used: 2672128
flashfs[1]: Bytes available: 940544
flashfs[1]: flashfs fsck took 7 seconds.
flashfs[1]: Initialization complete.
...done Initializing C2900XL flash.
C2900XL POST: System Board Test: Passed
C2900XL POST: Daughter Card Test: Passed
C2900XL POST: CPU Buffer Test: Passed
C2900XL POST: CPU Notify RAM Test: Passed
C2900XL POST: CPU Interface Test: Passed
C2900XL POST: Testing Switch Core: Passed
C2900XL POST: Testing Buffer Table: Passed
C2900XL POST: Data Buffer Test: Passed
C2900XL POST: Configuring Switch Parameters: Passed
C2900XL POST: Ethernet Controller Test: Passed
C2900XL POST: MII Test: Passed
Cisco ICS7750-SSP80 (PowerPC403GA) processor (revision 0x11) with 
8192K/1024K bytes of memory.
Processor board ID JAD04120G73, with hardware revision 0x00
Last reset from warm-reset

Processor is running Enterprise Edition Software
Cluster command switch capable
Cluster member switch capable
8 FastEthernet/IEEE 802.3 interface(s)

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:01:96:5E:02:C0
Model revision number: B
Model number: SSP-7750
System serial number: JAD04120G73
C2900XL INIT: Complete

00:00:18: %SYS-5-RESTART: System restarted --
Cisco Internetwork Operating System Software
IOS (tm) C2900XL Software (C2900XL-C3H2S-M), Version 12.0(5)WC5,
MAINTENANCE INTERIM SOFTWARE
Copyright (c) 1986-2000 by Cisco Systems, Inc.
Compiled Mon 17-Jul-00 17:35 by ayounes

When rebooting is complete, the SSP STATUS LED should be green, and the SSP ALARM LED should be off.

Step 17 When prompted whether you want to continue with the configuration dialog box, enter no:

Continue with configuration dialog? [yes/no]:no

Step 18 Enter privileged EXEC mode by entering the following command:

switch>enable

Step 19 Display the contents of the SSP Flash memory by entering the following command:

switch#sh flash

Text similar to the following is displayed:

Directory of flash:/

  3  -rwx         108   Mar 01 2000 00:59:37  info
  4  -rwx     1645810   Mar 01 2000 01:00:37
c2900XL-c3h2s-mz-120-5.WC5.bin
  5  drwx        6720   Mar 01 2000 01:01:16  html
111  -rwx         108   Mar 01 2000 01:01:16  info.ver
112  -rwx         998   Jan 01 2001 00:01:50  configsv.text

3612672 bytes total (940544 bytes free)

Step 20 Copy the SSP startup configuration file from Flash memory by entering the following commands:

switch#copy flash run
Source filename []?configsv.text
Destination filename [running-config]?<Enter>
998 bytes copied in 1.69 secs (998 bytes/sec)

Step 21 Enter global configuration mode by entering the following command:

switch#config t

Step 22 Enter the following commands to change and save your SSP passwords:

switch(config)#line con 0
switch(config)#password your login password
switch(config)#enable password your enable password
switch(config)#
switch(config)#copy run start
Building configuration...
 
   


Note For additional information on password recovery procedures, refer to the Recovery Password Procedure for the Catalyst 2900XL, 3500XL, 2950, and 3550 Series Switches.