Guest

Cisco 3800 Series Integrated Services Routers

Installing the NM-CUE 256-MB SDRAM DIMM Memory Card

  • Viewing Options

  • PDF (469.0 KB)
  • Feedback
Installing the NM-CUE 256-MB SDRAM DIMM Memory Card

Table Of Contents

Installing the NM-CUE 256-MB SDRAM DIMM Memory Card

Installing a 256-MB SDRAM DIMM Memory Card in the NM-CUE Network Module

Obtaining Documentation

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Installing the NM-CUE 256-MB SDRAM DIMM Memory Card


Product Number: MEMCUE-256D=

This document describes how to install a 256-MB SDRAM DIMM memory card in the NM-CUE network module .

This document is intended for the network module installer, who should be familiar with electronic circuitry and wiring practices and have experience as an electronic or electromechanical technician. Use this document in conjunction with the Regulatory Compliance and Safety Information document for your router.


Note For complete installation instructions for network module installation in Cisco 2600 series, Cisco 3600 series, and Cisco 3700 series routers, see the online document Installing Advanced Integration Modules in Cisco 2600 Series, Cisco 3600 Series, and Cisco 3700 Series Routers at the following URL:

http://www.cisco.com/en/US/docs/routers/access/2600/hardware/module/installation/guide/aims_ins.html



Note For complete installation instructions for network module installation in Cisco 2800 series integrated services routers, see the online document Installing and Upgrading Internal Modules in Cisco 2800 Series Routers at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/2800/hw/10_hw.htm#wp1028352



Note For complete installation instructions for network module installation in Cisco 3800 Series Integrated Services Routers, see the online document Installing and Upgrading Internal Components in Cisco 3800 Series Routers at the following URL:

http://cisco.com/en/US/docs/routers/access/3800/hardware/installation/guide/hw.html


Installing a 256-MB SDRAM DIMM Memory Card in the NM-CUE Network Module

NM-CUE network modules have 256 MB of SDRAM installed on the system board. You can install an additional SDRAM DIMM in the SDRAM DIMM connector to expand system memory to a maximum of 512 MB.


Caution When you remove or install DIMMs, always wear an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal part of the chassis.


Caution Handle SDRAM DIMMs by the edges only. DIMMs are ESD-sensitive components and can be damaged by mishandling.

SDRAM DIMMs have a polarization notch on the mating edge to prevent incorrect insertion. Figure 2 shows the polarization notch on an SDRAM DIMM.

To install a 256-MB SDRAM DIMM memory card in the NM-CUE network module, follow these steps:


Step 1 Remove the daughter card from the NM-CUE system board. (See Figure 1.)

Figure 1 NM-CUE System Board with Daughter Card

1

Daughter card screws

3

NM-CUE module screws

2

Daughter card

4

256-MB SDRAM DIMM


Step 2 Locate the existing 256-MB SDRAM DIMM memory card socket on the NM-CUE. (See Figure 1.)

Step 3 Make sure that both latches on the SDRAM DIMM connector are in the open position.

Step 4 Orient the SDRAM DIMM so that the polarization notch lines up with the polarization key on the connector. (See Figure 2.)

Figure 2 SDRAM DIMM Showing Polarization Notch

Step 5 Carefully and firmly press the 256-MB SDRAM DIMM into the connector until the latches close onto the SDRAM DIMM. Make sure that both latches rotate to the closed position against the SDRAM DIMM. (See Figure 3.)

1

Additional 256 memory card

2

Existing 256 memory card


Figure 3 SDRAM DIMM Latches

1

256-MB SDRAM DIMM memory card

2

256-MB SDRAM DIMM latches


Step 6 Reinstall the NM-CUE daughter board on the NM-CUE firmly seating the daughter card on the system board connector pins. (See Figure 4.)

Figure 4 Connector Pins

Obtaining Documentation

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

Nonemergencies — psirt@cisco.com


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on


In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html