Cisco Wireless ISR and HWIC Access Point Configuration Guide
Events and Error Messages
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Error and Event Messages

Table Of Contents

Error and Event Messages

How to Read System Messages

Message Traceback Reports

Association Management Messages

802.11 Subsystem Messages

Local Authenticator Messages


Error and Event Messages


This appendix lists the CLI error and event messages.

How to Read System Messages

System messages begin with a percent (%) and are structured as follows: The text in bold are required elements of the system message, the text in italics are optional elements of the system message.

%FACILITY-SEVERITY-MNEMONIC: Message-text

FACILITY is a code consisting of two or more uppercase letters that indicate the facility to which the message refers. A facility can be a hardware device, a protocol, or a module of the system software. You can see a complete list of mainline facility codes for Cisco IOS Release 12.3 on Cisco.com. Go to this URL:

http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123sup/123sems/123semv1/emgover1.htm

SEVERITY is a single-digit code from 0 to 7 that reflects the severity of the condition. The lower the number, the more serious the situation. Table D-1 lists the severity levels.

Table D-1 Error Message Severity Levels

Level
Description

0 - emergency

System unusable

1 - alert

Immediate action needed

2 - critical

Critical condition

3 - error

Error condition

4 - warning

Warning condition

5 - notification

Normal but significant condition

6 - informational

Informational message only

7 - debugging

Appears during debugging only


MNEMONIC is a code that uniquely identifies the error message.

Variable information is indicated in brackets, for example [mac-address] indicates a the mac address of a device, [characters] indicates a character string, and [number] indicates a numeric value.

Message Traceback Reports

Some messages describe internal errors and contain traceback reports. This information is very important and should be included when you report a problem to your technical support representative.

The following sample message includes traceback information:

-Process= "Exec", level= 0, pid= 17
-Traceback= 1A82 1AB4 6378 A072 1054 1860

Association Management Messages

Error Message    DOT11-3-BADSTATE: [mac-address] [chars] [chars] -> [chars]

Explanation    802.11 Association and management uses a table-driven state machine to keep track and transition an Association through various states. A state transition occurs when an Association receives one of many possible events. When this error occurs, it means that an Association received an event that it did not expect while in this state.

Recommended Action    The system can continue but may lose the Association that generates this error. Copy the message exactly as it appears and report it to your technical service representative.

Event Message   DOT11-6-ASSOC: Interface [interface], Station [char] [mac], SSID [ssid], Authentication Type [auth_type], Key Management [key_mgmt] Associated

Explanation    A station associated to an access point.

Recommended Action    None.

Event Message   DOT11-6-ADD: Interface [interface], Station [char] [mac] Associated to parent [char] [mac]

Explanation    A station associated to an access point.

Recommended Action    None.

Event Message   DOT11-6-DISASSOC: Interface [interface], Deauthenticating Station [mac] [char], Reason [explanation], SSID [ssid].

Explanation    A station disassociated from an access point.

Recommended Action    None.

Error Message    DOT11-6-ROAMED: Station [mac-address] Roamed to [mac-address]

Explanation    The indicated station roamed to the indicated new access point.

Recommended Action    None.

Error Message    DOT11-4-ENCRYPT_MISMATCH: Possible encryption key mismatch between 
interface [interface] and station [mac-address]

Explanation    The encryption setting of the indicated interface and indicated station may be mismatched.

Recommended Action    Check the encryption configuration of this interface and the failing station to ensure that the configurations match.

802.11 Subsystem Messages

Event Message   DOT11-6-FREQ_INUSE: Radio frequency [int] is in use

Explanation    When scanning for an unused frequency, the unit recognized another radio using the displayed frequency.

Recommended Action    None.

Event Message   DOT11-6-FREQ_USED: Radio frequency [int] selected

Explanation    After scanning for an unused frequency, the unit selected the displayed frequency.

Recommended Action    None.

Error Message    DOT11-4-NO_VALID_INFRA_SSID: No infrastructure SSID configured. 
[interface] not started

Explanation    No infrastructure SSID was configured and the indicated interface was not started.

Recommended Action    Add at least one infrastructure SSID to the radio configuration.

Error Message    DOT11-4-VERSION_UPGRADE: Interface [interface], upgrading radio 
firmware

Explanation    When starting the indicated interface, the access point found the wrong firmware version. The radio will be loaded with the required version.

Recommended Action    None.

Error Message    DOT11-2-VERSION_INVALID: Interface [interface], unable to find 
required radio version [hex].[hex] [number]

Explanation    When trying to re-flash the radio firmware on the indicated interface, the access point recognized that the indicated radio firmware packaged with the Cisco IOS software had the incorrect version.

Recommended Action    None.

Error Message    DOT11-3-RADIO_OVER_TEMPERATURE: Interface [inerface] Radio over 
temperature detected

Explanation    The radio's internal temperature exceeds maximum limits on the indicated radio interface.

Recommended Action    Take steps necessary to reduce the internal temperature. These steps will vary based on your specific installation.

Error Message    DOT11-3-RADIO_TEMPERATURE_NORMAL: Interface [interface] radio 
temperature returned to normal

Explanation    The radio's internal temperature has returned to normal limits on the indicated radio interface.

Recommended Action    None.

Error Message    DOT11-3-TX_PWR_OUT_OF_RANGE: Interface [interface] Radio transmit 
power out of range

Explanation    The transmitter power level is outside the normal range on the indicated radio interface.

Recommended Action    Remove unit from the network and service.

Error Message    DOT11-3-RADIO_RF_LO: Interface [interface] Radio cannot lock RF freq

Explanation    The radio phase lock loop (PLL) circuit is unable to lock the correct frequency on the indicated interface.

Recommended Action    Remove unit from network and service.

Error Message    DOT11-3-RADIO_IF_LO: Interface [interface] Radio cannot lock IF freq

Explanation    The radio intermediate frequency (IF) PLL is unable to lock the correct frequency on the indicated interface.

Recommended Action    Remove unit from network and service.

Error Message    DOT11-6-FREQ_SCAN: Interface [interface] Scanning frequencies for 
[number] seconds

Explanation    Starting a scan for a least congested frequency on the interface indicated for a the time period indicated.

Recommended Action    None.

Error Message    DOT11-2-NO_CHAN_AVAIL: Interface [interface], no channel available

Explanation    No frequency is available, likely because RADAR has been detected within the previous 30 minutes.

Recommended Action    None.

Error Message    DOT11-6-DFS_SCAN_COMPLETE: DFS scan complete on frequency [frequency] 
MHz

Explanation    The device has completed its Dynamic Frequency Scan (DFS) frequency scanning process on the displayed frequency.

Recommended Action    None.

Error Message    DOT11-6-DFS_SCAN_START: DFS: Scanning frequency [frequency] MHz for 
[number] seconds

Explanation    The device has begun its DFS scanning process.

Recommended Action    None.

Error Message    DOT11-6-DFS_TRIGGERED: DFS: triggered on frequency [frequency] MHz

Explanation    DFS has detected RADAR signals on the indicated frequency.

Recommended Action    None. The channel will be placed on the non-occupancy list for 30 minutes and a new channel will be selected.

Error Message    DOT11-4-DFS_STORE_FAIL: DFS: could not store the frequency statistics

Explanation    A failure occurred writing the DFS statistics to flash.

Recommended Action    None.

Error Message    DOT11-4-NO_SSID: No SSIDs configured, [characters] not started

Explanation    All SSIDs were deleted from the configuration. At least one must be configured for the radio to run.

Recommended Action    Configure at least one SSID on the access point.

Error Message    DOT11-4-NO_SSID_VLAN: No SSID with VLAN configured. [characters] not 
started

Explanation    No SSID was configured for a VLAN. The indicated interface was not started.

Recommended Action    At least one SSID must be configured per VLAN. Add at least one SSID for the VLAN on the indicated interface.

Error Message    DOT11-4-NO_MBSSID_VLAN: No VLANs configured in MBSSID mode. 
[characters] not started

Explanation    No VLAN configured in MBSSID mode. The indicated interface was not started.

Recommended Action    Add at least one SSID with the VLAN on the indicated interface configuration.

Error Message    DOT11-4-NO_MBSSID_SHR_AUTH: More than 1 SSID with shared 
authentication method in non-MBSSID mode. %

Explanation    Not more than one SSID can have shared authentication method when MBSSID is not enabled.

Recommended Action    Remove SSID from Dot22Radio radio interface or change authentication mode for SSIC to open configuration.

Error Message    DOT11-4-FW_LOAD_DELAYED: Interface [interface], network filesys not 
ready. Delaying firmware [characters] load

Explanation    The network filesystem was not running or not ready when trying to flash new firmware into the indicated interface. Loading the identified firmware file has been delayed.

Recommended Action    Make sure the network is up and ready before attempting to reflash the new firmware.

Error Message    DOT11-2-FLASH_UNKNOWN_RADIO: Interface [interface] has an unknown 
radio

Explanation    The radio type could not be determined when the user attempted to flash new firmware into the indicated interface.

Recommended Action    Reboot the system and see if the firmware upgrade completes.

Error Message    DOT11-4-UPLINK_ESTABLISHED: Interface [interface] associated to AP 
[characters] [characters] [characters]

Explanation    The indicated repeater has associated to the indicated root access point. Clients can now associate to the indicated repeater and traffic can pass.

Recommended Action    None.

Error Message    DOT11-2-UPLINK_FAILED: Uplink to parent failed: [characters]

Explanation    The connection to the parent access point failed for the displayed reason. The uplink will stop its connection attempts.

Recommended Action    Try resetting the uplink interface. Contact Technical Support if the problem persists.

Error Message    DOT11-4-CANT_ASSOC: Interface [interface], cannot associate 
[characters]

Explanation    The indicated interface device could not associate to an indicated parent access point.

Recommended Action    Check the configuration of the parent access point and this unit to make sure there is a match.

Error Message    DOT11-2-PROCESS_INITIALIZATION_FAILED: The background process for the 
radio could not be started: [characters]

Explanation    The initialization process used by the indicated interface failed for some reason, possibly a transient error.

Recommended Action    Perform a reload of the access point. If this fails to rectify the problem, perform a power cycle. If this still fails, try downgrading the access point firmware to the previous version.

Error Message    DOT11-2-RADIO_HW_RESET: Radio subsystem is undergoing hardware reset 
to recover from problem

Explanation    An unrecoverable error occurred that could not be resolved by a soft reset.

Recommended Action    None.

Error Message    DOT11-4-MAXRETRIES: Packet to client [chars] [mac] reached max retries 
[int], remove the client

Explanation    A packet sent to the client has not been successfully delivered many times, and the max retries limit has been reached. The client is deleted from the association table.

Recommended Action    Force re authentication from the client to reassociate to the router.

Error Message    DOT11-4-RM_INCAPABLE: Interface [interface]

Explanation    Indicated interface does not support the radio management feature.

Recommended Action    None.

Error Message    DOT11-4-RM_INCORRECT_INTERFACE: Invalid interface, either not existing 
or non-radio

Explanation    A radio management request discovered that the interface either does not exist or is not a radio interface.

Recommended Action    None.

Error Message    DOT11-3-POWERS_INVALID: Interface [interface], no valid power levels 
available

Explanation    The radio driver found no valid power level settings.

Recommended Action    Investigate and correct the power source and settings.

Error Message    DOT11-4-RADIO_INVALID_FREQ: Operating frequency [frequency] invalid - 
performing a channel scan

Explanation    The indicated frequency is invalid for operation. A channel scan is being performed to select a valid frequency.

Recommended Action    None.

Error Message    DOT11-2-RADIO_INITIALIZATION_ERROR: The radio subsystem could not be 
initialized [characters]

Explanation    A critical error was detected while attempting to initialize the radio subsystem.

Recommended Action    Reload the system.

Error Message    DOT11-4-UPLINK_NO_ID__PWD: Interface [interface], no 
username/password supplied for uplink authentication

Explanation    The user failed to enter a username and/or password.

Recommended Action    Enter the username and/or password and try again.

Error Message    DOT11-4-NO_IE_CFG: No IEs configured for [characters] [ssid index]

Explanation    When attempting to apply a beacon or probe response to the radio, the beacon or probe was undefined on the indicated SSID index.

Recommended Action    Check the IE configuration.

Error Message    DOT11-4-FLASHING_RADIO: Interface [interface], flashing radio firmware 
[characters]

Explanation    The indicated interface radio has been stopped to load the indicated new firmware.

Recommended Action    None.

Error Message    DOT11-4-LOADING_RADIO: Interface [interface], loading the radio 
firmware [characters]

Explanation    The indicated interface radio has been stopped to load new indicated firmware.

Recommended Action    None.

Error Message    DOT11-2-NO_FIRMWARE: Interface [interface], no radio firmware file 
[characters] was found." 

Explanation    When trying to flash new firmware, the file for the radio was not found in the Flash file system.

Recommended Action    The wrong image has been loaded into the unit. Locate the correct image based on the type of radio used.

Error Message    DOT11-2-BAD_FIRMWARE: Interface [interface], radio firmware file 
[characters] is invalid."

Explanation    When trying to Flash new firmware into the indicated interface the indicated radio firmware file was found to be invalid.

Recommended Action    Make sure the correct firmware image file is located in the place where the unit expects to find it.

Error Message    DOT11-2-RADIO_FAILED: Interface [interface] failed — [chars]

Explanation    The radio driver found a severe error and is shutting down.

Recommended Action    Shut/no shut the interface. If that fails, reboot router.

Error Message    DOT11-4-FLASH_RADIO_DONE: Interface [interface], flashing radio 
firmware completed

Explanation    The indicated interface radio firmware flash is complete, and the radio will be restarted with the new firmware.

Recommended Action    None.

Error Message    DOT11-4-UPLINK_DOWN: Interface [interface], parent lost: [characters]

Explanation    The connection to the parent access point on the indicated interface was lost for the reason indicated. The unit will try to find a new parent access point.

Recommended Action    None.

Error Message    DOT11-4-CANT_ASSOC: Cannot associate: [characters]

Explanation    The unit could not establish a connection to a parent access point for the displayed reason.

Recommended Action    Verify that the basic configuration settings (SSID, WEP, and others) of the parent access point and this unit match.

Error Message    DOT11-4-BRIDGE_LOOP: Bridge loop detected between WGB [mac-address] 
and device [mac-address]

Explanation    The indicated workgroup bridge reported the address of one of its indicated Ethernet clients and the access point already had that address marked as being somewhere else on the network.

Recommended Action    Click Refresh on the Associations page on the access point GUI, or enter the clear dot11 statistics command on the CLI.

Error Message    DOT11-4-ANTENNA_INVALID: Interface [interface], current antenna 
position not supported, radio disabled

Explanation    The Indicated AIR-RM21A radio module does not support the high-gain position for the external antenna (the high-gain position is folded flat against the access point). The access point automatically disables the radio when the antenna is in the high-gain position.

Recommended Action    Fold the antenna on the AIR-RM21A radio module so that it is oriented 90 degrees to the body of the access point.

Error Message    DOT11-3-RF_LOOPBACK_FAILURE: Interface [interface] Radio failed to 
pass RF loopback test

Explanation    Radio loopback test failed for the interface indicated.

Recommended Action    None.

Error Message    DOT11-3-RF_LOOPBACK__FREQ_FAILURE: Interface [interface] failed to 
pass RF loopback test

Explanation    Radio loopback test failed at a given frequency for the indicated interface.

Recommended Action    None.

Error Message    DOT11-7-AUTH_FAILED: Station [mac-address] Authentication failed

Explanation    The indicated station failed authentication.

Recommended Action    Verify that the user entered the correct username and password, and verify that the authentication server is online.

Error Message    DOT11-4-TKIP_MIC_FAILURE: Received TKIP Michael MIC failure report 
from the station [mac-address] on the packet (TSC=0x%11x) encrypted and protected 
by [key] key."

Explanation    TKIP Michael MIC failure was detected from the indicated station on a unicast frame decrypted locally with the indicated pairwise key.

Recommended Action    A failure of the Michael MIC in a packet usually indicates an active attack on your network. Search for and remove potential rogue devices from your wireless LAN.

Error Message    DOT11-4-TKIP_MIC_FAILURE_REPORT: Received TKIP Michael MIC failure 
report from the station [mac-address] on the packet (TSC=0x0) encrypted and 
protected by [key] key

Explanation    The access point received an EAPOL-key from the indicated station notifying the access point that TKIP Michael MIC failed on a packet transmitted by this access point.

Recommended Action    None.

Error Message    DOT11-3-TKIP_MIC_FAILURE_REPEATED: Two TKIP Michael MIC failures were 
detected within [number] seconds on [interface] interface. The interface will be 
put on MIC failure hold state for next [number] seconds

Explanation    Two TKIP Michael MIC failures were detected within the indicated time on the indicated interface. Because this usually indicates an active attack on your network, the interface will be put on hold for the indicated time. During this hold time, stations using TKIP ciphers are disassociated and cannot reassociate until the hold time ends. At the end of the hold time, the interface operates normally.

Recommended Action    MIC failures usually indicate an active attack on your network. Search for and remove potential rogue devices from your wireless LAN. If this is a false alarm and the interface should not be on hold this long, use the countermeasure tkip hold-time command to adjust the hold time.

Error Message    SOAP-3-WGB_CLIENT_VLAN: Workgroup Bridge Ethernet client VLAN not 
configured

Explanation    No VLAN is configured for client devices attached to the workgroup bridge.

Recommended Action    Configure a VLAN to accommodate client devices attached to the workgroup bridge.

Error Message    SOAP-3-ERROR: Reported on line [number] in file 
[characters].[characters]

Explanation    An internal error occurred on the indicated line number in the indicated filename in the controller ASIC.

Recommended Action    None

Error Message    IF-4-MISPLACED_VLAN_TAG: Detected a misplaced VLAN tag on source 
[interface]. Dropping packet

Explanation    Received an 802.1Q VLAN tag which could not be parsed correctly. The received packet was encapsulated or de encapsulated incorrectly.

Recommended Action   

Local Authenticator Messages

Error Message    RADSRV-4-NAS_UNKNOWN: Unknown authenticator: [ip-address]

Explanation    The local RADIUS server received an authentication request but does not recognize the IP address of the network access server (NAS) that forwarded the request.

Recommended Action    Make sure that every access point on your wireless LAN is configured as a NAS on your local RADIUS server.

Error Message    RADSRV-4-NAS_KEYMIS: NAS shared key mismatch.

Explanation    The local RADIUS server received an authentication request but the message signature indicates that the shared key text does not match.

Recommended Action    Correct the shared key configuration on either the NAS or on the local RADIUS server.

Error Message    RADSRV-4-BLOCKED: Client blocked due to repeated failed 
authentications

Explanation    A user failed authentication the number of times configured to trigger a block, and the account been disabled.

Recommended Action    Use the clear radius local-server user username privileged EXEC command to unblock the user, or allow the block on the user to expire by the configured lockout time.